Freewallet
Reviews and Complaints

I’ve been keeping an eye on the FRWT wallet, and it’s clear that it’s a scam. This app is nothing more than a rebranded version of Freewallet, which has stolen from countless users by freezing their accounts and taking their funds. Despite claiming to be non-custodial, FRWT’s developers have full control over your assets and can block your account at any time. Avoid this app at all costs!

Доброго всем дня! С freewallet я работаю с 2018 года. Всегда ни каких проблем не было, все проводили быстро и в срок. В мае этого года, мне заблокировали счёт по причине подозрительный активности. Была долгая процедура KYC, которая потребовала много усилий и времени. Было сильно волнительно, у меня все честно происхождение денег и т.д. в данный момент процедура завершилась, ребята очень адекватные в тех поддержке. У меня много на испанском языке и они приняли эти документы. Мой совет если у вас криво, то мне кажется kyc пройти будет сложновато ЕСЛИ ВСЕ ЧЕСТНО НЕТ ПРОБЛЕМ, НО ПОТРЕБУЕТ ВРЕМЕНИ у меня заняло ровно месяц. Спасибо огромное рекомендую зареклмедовали временем.

After the KYC, which is essential on such platforms (to protect customers), was completed, Freewallet works perfectly.

It's a cool platform because you can store all kinds of coins.

The support tries very hard and always writes clear instructions on what to do.

You can find a lot of negative things about freewallet on the Internet, but don't let that confuse you - a lot of what is written is simply not true.

I can only recommend freewallet.

Thanks!

We are forced to face arbitrary blocking of accounts, long delays in withdrawals and inability to fully utilize our cryptocurrency assets.

We call on all users to remove Freewallet and join our movement to send complaints about this service. Let's unite and prevent more losses for ourselves and others.

If you have faced problems while using Freewallet, don't stay silent! Send a complaint and share your experience with others to warn them about the dangers of this service.

Let's act together and protect the interests of all cryptocurrency users.

Details on how and where to send complaints:

https://freewalletreviews.org/its-time-to-stop-freewallet-scam/

Those who faced the need to find out the fate of their lost money by contacting technical support will receive a long instruction, from which it follows that you need to address anywhere, but not to the technical support of the wallet itself.

They have nothing to do with anything. Somewhere between the exchanger and arrival to the wallet a few Monero coins got lost. You can't find the ends, you can forget about your money. It's pretty sad...

Positive reviews about Freewallet cannot be considered reliable, as they are the result of paid advertising and marketing efforts of the company. In every attempt to create a false impression of its reliability and usability, Freewallet pays for the publication of positive reviews, which makes them biased and unreliable for potential users. To get real reviews about the service, you should turn to independent sources and look for users' opinions on forums, social networks and specialized resources, where comments are not influenced by marketing campaigns and are not supported by material benefits.

Friends, let's be honest and frank about our experience with Freewallet. Write truthful reviews to help others avoid trouble and not to become a victim of fraud. Tell us about your problems with this service so people know what they can expect. Together, we can prevent scams and protect each other from losses. Let's raise the issue and make the internet safer for everyone!

In addition to writing reviews here, don't forget to also share your experiences on platforms like Sitejabber and other review sites. The more people who know about Freewallet issues, the better chance we have of preventing scams and protecting other users. Let's create a community where everyone can be confident in the safety of their funds and can get reliable information about the service!

I started using Freewallet six months ago. At first everything went smoothly, but after I tried to exchange my Lightcoins, the wallet started giving errors. After contacting support, they requested my personal documents for KYC. Sent it and my account was blocked. It's been two months now, no response, and over 5 LTC has been stolen. Freewallet is not just a wallet, it's a total fraud!

Freewallet simply locked or frozen your account .

They it will said they suspect a suspicious activity on our accounts hence to protoect their customer and follow international kyc, which is unacceptable..

My account without any suspicious activity or transaction as per their own (freewallet) security... They will suspect suspicious activity ... Such a fool..

In their security season had recorded activity on our account,

As for mine i have been logged in with the same phone and my current session with the same phone are from 18 nov 2021 7.28pm ( This session info is from freewallet system)

My account had email confirmation and 2fa.

Haha..

Beware To future customers of freewallet.

Wishing everyone all the best in whatever you do here and hereafter.

My name is Adrian Delport and I transferred Etherium to my Freewallet account but cannot draw or even log into my account. I laid a complaint to Freewallet via Facebook and Twitter and they giving me the run around. They even tried to get me to hand a OTP from my cell number and have been trying to get me to open an other account and said its rebranding. I sent them all the information they requested and they keep asking for the same things. I don't trust them and will not open another account simply as they request. When I attempt to log into my account now I get the message below. I think they somehow blocked my domain or something of that sort.

Connection timed out Error code 522
Visit cloudflare.com for more information.
[protected]:04:02 UTC
You
Browser
Working
Johannesburg
Cloudflare
Working
app.freewallet.org
Host
Error

I have used this wallet for several years and would continue to use it. But one day I couldn't withdraw assets and accidentally found out that my account was suspended.
I sent documents for KYC, standard procedure takes a few minutes. But this is not about freewallet. Documents were sent a month ago, but the verification is still pending.
Seems like it’s a standard reason to steal money from accounts. They block accounts for no reason because they find «suspicious activity». Many reviews confirm it. These scammers come up with new quests, drag out the process, and avoid unlocking funds. Freewallet apps have already been removed from google and appstore. Do not use freewallet in any reasons if you don't want to lose your assets

I made payments and accepted payments, everything was fine for six months, but as soon as about $ 5,000 accumulated on the balance, the account was blocked (06/03/2024). I sent my passport, a selfie, a bank statement, screenshots of the withdrawal of funds from the bookmaker's (incoming transactions were mainly from bookmakers), a video to the support service, but the account was not unblocked-every day they ask for some new document/ screenshot to send.

USER ID: a3bc7fa8

Ticket ID is 498772

I gave freewallet everything they asked for and still 3years later i cant get into my wallet nor get my money i put 2500 in over 3 years ago and i am sick of the run around an need help i have my 2fa and it still wont let me in i have sumited 50 tickets and still not resolved and i keep sumiting tickets and they keep saying the same thing over and over i have giving them everything they wanted me to like 7 times and i keep getting the same responce over and over again

Majhool | 5809150e

We all know that there is no kyc process, no one has been verified so far and you only intend to block the funds and misuse them, that's it.

During the conversations I had with the cyber security police and the attached information was supposed to be handed over to the fbi after going through the investigation process, we came to the conclusion that this whole kyc process was fake and wallet services limited was closed on January 2022.

Part of the information and commons of freewallet is related to Hong Kong and the site https://www.icris.cr.gov.hk/csci/

They show the company that is registered when you download freewallet on Apple store.

this company was closed on January 2022.This prove the scam

China orienti

They ve been directors for Wallet services Ltd(the company which was behind freewallet)

Contact us for more information in Telegram:

@FreeWallet_Scam

Freewallet- they play on people's trust. I decided to try the Ethereum wallet from Freewallet. At first everything was fine, I was completely sure that the wallet is good. In the AppStore I was convinced that it is reliable after reading positive reviews. After what happened to me I doubt the validity of these reviews, I am convinced that they are bought because after I tried to withdraw my funds I was written that my wallet is frozen. I have contacted support many times, but I have not received a single answer. I tried to contact the police, but the Freewallet administration justified the situation by saying that they seized my assets because of suspicions in their purity. I don't know how to react to complete inaction. I just want to warn people never to use Freewallet wallets if you don't want to get into a similar situation!

What exactly did you do to my money? Why did you transfer my deposit funds to another account? I deposited 14,000 Trons to my freewallet account 43 days ago. After the sudden and unreasonable suspension of my account, now my account balance is not even 10 dollars!

I just checked the address of the wallet where I deposited the funds on tronscan and the balance is not even ten dollars! But it shows fake numbers in the program itself.

Beware

After providing a lot of document and alot of question

They stilll ask for the proof of fund , which is our fund..

Transaction took place on 2018 and gave them... Still ,asking wierd question...and unnessary.. Never had these kind of crazy verification..

My account had 2 step verification, email confirmation and nothing suspicious transaction..

I had provided on 17 aug to your support

"

Screen recording of the chat with the person who i bought the btc

Bought btc from someone on 12.01.2018 time gmt +800 malaysia time 7.xx pm

Transaction happen via the person freewallet transfer to my freewallet.

These should be strong enough to prove that this is my freewallet account and my money...

I had done every effort... And what you had requested.. Stilll unable to get my fund back...

Please unlock my fund so that i can use my fund."

My user ID is Brittles

On an August 19th I made two deposits equaling $350 into my deposit address that I have been using consistently for the past year. I have used this same deposit address for almost every transaction deposit I’ve made into my account. However, on Saturday after making the deposit upon checking, my Freewallet addresses, this address is gone, and my funds have never been deposited into my account. I have wrote Freewallet contact customer service numerous times with no explanation resolve or even a response. How can this be ok?

Hi, as soon as I tried to move my coins to an exchange, freewallet suspended my account. Then asked me to verify myself which I did according to what they wanted. Then now they have asked for a proof of address like bank statement. Which I provided. Now they are asking for a video of the exchange I use and what wallett address I use etc. This is ridiculous.

But i managed to get chat history with the person whom i bought some btc on 12.01.2018 which is 5++ years ago.

The transaction took place via freewallet to freewallet.

Did the screen recording for that chat which clearly show date and time of the chat together with address and sent it to support.

Acc id is 1cbe9842

ticket ID is 471965

Just a message about my issue / resolution.

Advised there had been something dodgy going on with my account which then got suspended. Contacted them and was advised to send driving license, bill with address and photo of me holding the piece of paper and my phone with account number. Completed. Then asked for proof of funds going in to the account, completed this, asked for video of accessing the sent report from other crypto platform. Then asked for live Skype call to advise pretty much everything already provided? After a week of last request contacted them for update, advised that could not give specific timings, later that day email advising could no longer provide service and to remove funds. Whole process took about a month! Happy that I have access back to what is mine, was not mine for sometime as no key not your possession, learnt this the hard way.

I am happy with the security kind of as would not want to to simple so that if an account had been breached someone could walk off with my funds. It would be better to advise of all steps/ hoops to jump through could be given at the very beginning, they know what steps they want you to do. Just tell us so we can do this quickly and get our funds back quicker. Also video of accessing report was pointless as Skype meeting did the same thing? I was given assistance the whole way through via a friendly helpful member of the service team, but not being provided a list of all requirements at the beginning just unnecessary slowed the whole process down, read so many reviews about people not getting results or being asked for the same documents as being lost etc, did think I was not going to get access to my funds back!

Am very happy currently as I have back what is mine which again honestly did not have much confidence due to scathing reviews. Maybe a little blindsided due to being happy having back my funds. I just think the whole process is slowed down for the purpose of them making money off of my crypto, I had a few ether which can now be staked so thinking maybe this is what they did with mine and delaying it so they could unstake it, again not sure. Currently happy with the service that I have had but again provide everyone will everything they need to do at the beginning and they won't feel as if they are being strung along and will end up feeling happier about the whole process.

This is kind of a good review in some ways? Keep following their process, keep cool, no point getting angry with them, it makes no difference to them, will only make you more angry. Biggest lesson is NOT YOUR KEY NOT YOUR CRYPTO. Wish I knew this years ago!

You tell me to prove that you are the original owner of the account. As the main owner of this account, I am aware of all their transactions and documents. I am sending you all my documents. I did everything you said. I gave you the smallest and most private details of my account. Several times, I sent you not only screenshots but also videos to prove it. But what is your answer? Every time you tell me that the details of the main owner of the account are needed. You say the same thing every time, regardless of all the efforts I make to the lost my trons.

in a really ridiculous way, you say that it was referred to the technical department, but right after that, you received an email that needs the details of the real owner of the account. I can even log in with the computer I created this account with, but nothing seems to be enough for you.

It's been more than a week and I'm still having problems with my account and verify it :)

They keep saying that the documents have been sent to the technical department, but I don't see any progress. The question that came to me is, what is the reason for me to transfer the money from my wallet to this site and then they tell me that I intend to steal this property :)))) really nonsense, it will definitely be my last experience with this site. If you value your assets, never go to freewallet.

I have provided you all the old transactions and even the hash that you sent with the documents. What makes you doubt?

Your answer is not logical at all, man. I had no objection. I sent all the videos and screenshots. What is the reason for this irrational doubt? What suspicious documents were presented during this process? You just give me an unintelligible answer and ignore all the screenshots, videos and even the transactions that I have sent you in the past three years. what does it mean?

I have had this wallet for almost 4 years, but I usually had little use. A few days ago, I decided to use FreeWallet to manage and transfer part of my Tron, so I sent the amounts from the different Wallets I had to FreeWallet. The same night my account was blocked due to a misunderstanding:) After 2 days, FreeWallet support still did not respond to the tickets registered from my side. The sent trons were worth 1240 dollars at the moment of sending, but with the drop in the value of trons and the inability to transfer or change them (thanks to FreeWallet), it has now reached 1165 dollars. I want to ask the support if you have a plan for the damage you did to my money? :)

The support team keeps asking the same questions and doesn't provide any clarity. I have stopped emailing them, and the team is also silent. It involves 99,990 USDT, so you would expect a mature conversation to take place. I have attached 10 screenshots of the mail conversation for you to decide for yourself whether this is a scam or a legitimate business. the screen shots says everything its a scarry thing that a compagnie work like this