Freewallet
Reviews and Complaints

Opened account since 2017 but currently I cant do withdrawal transaction since my account is suspended. I have made a support ticket but there has been no action
Please help me.

ID: 2b77fc03

On May 12, I purchased AAVE from inside Freewallet, I have included the screenshot inside Freewallet and AAVE is listed as one of the available cryptocurrencies to purchase, the POS processor was Moonpay. Moonpay confirmed the money was sent. After I purchased it, I went to look for it and there was no AAVE wallet in the app. I alerted Freewallet support and a few days later the wallet was added, but no AAVE in my account. When I contacted support they said the problem was temporary and that I soon would receive my coins, my acct is 2cc9b1c4. I have emailed numerous times but never speak to a live agent only bots, it is a month now and my purchased coins have not been deposited. When I contacted Moonpay about it I was told Freewallet would be able to help me retrieve the coins. The amount to deposit is $245.67 which is the $300.01 minus the processing free.

In addition - in order to purchase crypto you must submit your Identification to Freewallet, I submitted the front and back of my driver's license and I was asked to take a photo of myself holding the ID both for Freewallet use, My ID and selfie was submitted to Freewallet prior to crypto purchase, but they have not released my ID verification status from pending in my account, this is a problem because it will pose an issue to send cryto from Freewallet to a different wallet or exchange platform down the road. So I request that my ID be verified and my account status updated to "verified".

I have attached my supporting documents. My hash is 0xb1a98851c920a5b031e002666e54d5a64c4f512b0d454e38bb10573e2bdf0b41

suspended account, I can't transfer my coins to another wallet

Don't use it. It's a scam. Anything or anyone that says otherwise is bs or being pawned. Shows receivable addresses of coins not supported. You'll have to check the fine print of what's supported even though you can make an account and there's a receive address available, and the fine print changes. No other wallet does that, you won't ever find an unsupported asset if it's not supported in the search! Not worth it, so many other options out there.

I have used freewallet since 2018. Yesterday I login to my wallet and withdraw my coins to sell on Binance and Freewallet said "you account has been sur..."
I heard about freewallet scam but I not belive. Please check and open my account. I have KYC. id:trunghaudz

April 7th I ordered $200 in KickToken which I thought their wallet can hold.

I ordered KickToken with tag (KICK)

Their wallet holds KickToken (KC) whatever that is.

Being new to crypto I ordered through challengely and I have documentation proving KickToken was sent.

Never arrived and there is another who had similar situation. His never arrived.

Immediately I contacted freewallet and was given a response and a ticket #299090 that they are working on it.

The same day I received another ticket #299119, same reply, they are working on it.

The 8th I was glad to see a reply requesting hash tag for transaction and screen shots which were immediately provided...

No reply...

April 11 I sent another message and was given ticket #300297.. no reply afterwards..

I sent another message April 13 #301176 and received a message on the 14th how the market grew and they request to submit only 1 ticket which will be answered in order received was my understanding.

Basic instructions were also given for resolving key issues.

Nothing afterwards as a reply..

I sent another message receiving #304315 & afterwards, April 16th received the comforting message they are working on it..

April 19th I sent another message requesting HELP! and receiving the not so comforting, we are working on it again.. and #307130 ticket.

April 20th, Mike, support manager at Freewallet gracefully shared via email as follows:

"We have forwarded your case to our financial department and will get back to you as soon as we have a technical possibility to retrieve that token.

Best regards,
Mike, support manager, Freewallet"

April 26th I received this treasured email:

"Hello,

Due to the current network conditions, we're getting more and more requests every day.
Because of the significant volume of support tickets, we're currently unable to do detailed research on each of them, as the average research time for a single ticket is around 30 minutes.
With thousands of new tickets coming every day, it would take months to process all of them.
That is why we're closing all open tickets at this point."

Closing all open tickets?

I'm thinking are these folks understanding the consequences of that action?

Immediately I filed #311693 to ensure I had an open ticket for a path to resolution.

No reply...

May 8th I sent a message resulting in #320314.

Refreshed to see canned answer thanking me for the message and they'll get back as soon as they can.

May 8 evening I was blessed with #321147 automatic reply..

Nothing in over a month of reaching out to seek resolution.

Understanding life isn't always easy but on resolving this freewallet won't just help me but all with the same issue.

A streamlined resolution will help them to hone their efficiency to a razors edge.. and gain and retain trust!

B. Stillman

I am two weeks in on a deposit that never hit my account/wallet. I opened a ticket and three days later was sent an email tell me they were deleting all tickets to clear their queue. So I went to Reddit and posted and was then told again to open a ticket. I did and received an email from Paul a support manager saying... saying we can fix it just sent us verification and screenshots from your withdrawal. I sent them the trans detail that showed all proof. That was 7 days ago and have yet to get an email update or my funds back. I have never had a problem with Freewallet and this is the first time I have had to use their CS. Really disappointing because I like their app but when you can't even get CS for the service, that is not good.

In year 2018 I have made account in cryptocurrency wallet in android app whose name is Freewallet owned by website freewallet.org and mined cryptocurrency named dogecoin and done some treading using that Freewallet account it was working fine back there, but now when I have reopened that account to check my holding of dogecoin they didn't allowed me to transection through my wallet, and there is written that my account is suspended,

What is going with you guys back then when I have opened my account in 2018, there is no limitations for doing transaction
But now thay aware showing account suspended what is the reason behind it.

Bunch of fraudsters .

Freewallet claims security and reputation/integrity as their core values. I've had a Freewallet since 2012 with no problems initially. I started small and I've been making Pay ins and one payout on Thursday September 14th 2017 without concern until the value grew and I tried to make another payout. On Thursday 28th January 2021 all of a sudden, my account was suspended after I tried to make a payout. Curiously I was still able to make pay ins but no longer able to do payouts. Then the requests began for "account and identity verifications" on an anonymous wallet. I have the phone, email, and transaction history, 2FA etc., but they wanted my photo, holding a current photo ID against a blank backdrop (it's an anonymous account!). All of my inquiries and attempts to contact were met only with requests for more information. I actually complied with the first requests...sending my picture, and even a current utility bill...and the account remained suspended. Now they are asking for the hash verifications, which of course, would allow them to open the wallet themselves. I'm at a stall, because I won't hand over any more information to them, and yet continue to have no access to the wallet except to payin more coins. I opened tickets with Freewallet support (TICKET ID# 268656, 272723, 278501) and they do not respond to any of my questions, or statements, only asking for more information. This reads scam behavior at the highest level and I need help to resolve the suspension. It was suspended sometime in the range of Thursday January 28 2021 to Friday January 29 2021 and yet I was able to make a pay in on Saturday March 6, 2021. Clearly they are willing to take my coins but unwilling to release MY COINS!

My user number is beeac451

I have deposited large domes of ltc to this account from another wallet converted it to dogecoin and now that I am trying to convert it back to litecoin or any other crypto my account has been suspended.
They keep telling me it will be resolved but yet to do so. I cannot send any money or access it on this wallet I can only see it in the wallet but can't do a thing with it I can Sms s'more they will accept but to send it out my account was suspended

I have deposited large amount of a token a while ago, since the last two weeks I have been trying to transfer these tokens.

Freewallet dosn't allow me to do the transfer, nor an exchange on their platform.

I have raised my concern few times and through different channels but they don't respond.

On their telegram channel, all their users saying they got scammed.

For me, I will do all I can to prevent other people from facing the same we, current users, face.

They claim to provide the best cryptocurrency service. Well obviously not.
I created a wallet on 14/02/2019
Throughout the year I made deposits and withdrawals.
However on 19/12/2019 suddenly, when I tried to make payment to another wallet my action was blocked. After 24 hours I received an email demanding all sorts of personal documents (including electricity bill, and a snapshot of ne standing in front of my computer with my wallet on the screen)
I was using cryptocurrency because it has some sort of anonymity and security if I'm to provide the most personal documents I'm going to use the bank.
After a month on 5/02/2020 when I opened my wallet, to my surprise my 1.4 ethereum had been turned to "0" .
This app is nothing but a big ripoff that enjoys taking other people's money