Freewallet
Reviews and Complaints

I received some btc from payment gateway called block.io. Initially I was able to perform deposit and send without any problem. Once I received the 2.2btc in 7 separate transactions, I was not able to move the btc out. To my surprise, the account has been frozen and I received email notification on the matter. I submitted the document requested for the KYC requirement and send additional information requested afterwards. However, I am stuck as I am not able to provide the remaining documentation as it is not available.

Please note that I have given the identity information requested. I have also given the proof of the source of fund as requested to the best I can give and I believe it should be sufficient.

This case has been going on since Nov 2021 which is more than one year ago. I hope I can finally get my fund released. Ticket number: 376462

I exchanged some bitcoin into xmr and was sending it off the wallet until the last of it was suspended with nearly $60k now sitting there without the ability to move it. I sent in my verification picture, ID and bank statement. Contacted through telegram, email and twitter and have not gotten a response. It’s messed up because I need that money now. I can’t have it just sitting there stressed out hoping someone gets back to me and it gets released someday. Ticket number 464277

Acct: cb5d67f7

Awaiting the unlocking of my account to enable transactions since April 1 . Did not have this issue previously a year ago when things were resolved in 24 hours . My coins /nexo stuck and I submitted all the verification documents requested. My ticket number with them is 462555 and I keep getting messages that they will contact me if there is any news . Kindly assist.

Hi,

On 2023 Feb 21 I received a USDT payment on my wallet and soon after that my account temporarily suspend withdrawals. Then they asked to verify my identity as per their order I have send my passport copy, video of some transactions on my app etc. Then they asked to give the screenshot/ video of incoming transfer from the sender APP. That also I have given. Then they asked to give video of transaction where my sender received the funds. I contact my sender, they updated that since we are giving same service they cannot give their client details. Then freewallet support asked my company registration details, I have given my PVT LTD company Incorporation Certificate, MOA and AOA. Then they started saying its not authority issued certificates. I don't know how they check a company Incorporation certificate is no genuine. They simply reply to all my mails saying its not authorized certificates. But I am sure that I am giving the original certificates. With out proper explanation, their support Mr. Philip keep replying send originals. I thought since they are out side of India, they may not able to verify that. So I told them I have Hong Kong entity with same name they can verify that and send the Incorporation Certificate and Business Registration Certificate. Again Mr. Philip replied to send the original certificate with out any proper explanation. I have registered HK company using Sleek.com I have given their portal logins to them so that they can download the certificates from there.

My ticket ID seems to be 458924:336260 I need some one familiar with company registration certificates to check this and verify my account so that I can transfer money.

"Your account has been suspended. Please contact Support for more details." My account has been suspended for no reason for almost half a year. I have submitted multiple support tickets and have been repeatedly asked to provide a plethora of documents including, but not limited to, identification documents, photos with proof of hand-held images, and bank transaction information. I have submitted all the required documents but my account still hasn't been unlocked. I am unable to withdraw my property of over $20,000, and they keep finding excuses to delay the process and request for more stringent proof. I believe this is highly unreasonable for a wallet app, and I just want to retrieve my coins that rightfully belong to me. Is this so difficult for a wallet app? How can users trust you and deposit their coins if this is the kind of service you provide? My ticket ID is 461034 and my user ID is a52a72f6."

Hi, as soon as I tried to move my coins to an exchange, freewallet suspended my account. Then asked me to verify myself which I did according to what they wanted. Then now they have asked for a proof of address like bank statement. Which I provided. Now they are asking for a video of the exchange I use and what wallett address I use etc. This is ridiculous.

O.ki was playing on the( flash Rewards bata,program. In nov.9 2021 there or about that time.on there app. Site. I was stop and then back to [ regerster my legal name ,address, etc.which I provided.and I was allow content to play the games on there site.now,I was inform the machines that I was playing on. Said that I won ex ,amount of bitcoins.said they even give you a prom0 code to use on their app.site.so I use their prom0 code to the exchange with bitcoin, freewallet,cryto.com.etc.but receiveded nothing as of yet.why? They said that they would tranfer it to your bank of choice. Well that hasn't happen for me yet. Is this ascam?

My account has been suspended for months. Have done several identity verifications and sent all of the information they requested. Still don't have the ability to transfer MY funds to a different wallet. Ticket ID is 446062

Brand new to Freewallet and was under the impression that I completed the registration and log in to use their services. It was only after I bought and paid for some Bitcoin that they needed email verification before I could do anything with it. I wasn't and still am not aloud to trade, swap, or transfer out my Bitcoin until my email is verified. I tried entering in my email many times and it would not accept it as a real email. Only after I accidentally entered in my email and forgot the "m" in "@.com" did it accept it and sent a verification email to nothing because my email wasn't entered in right. There's no option to do over or reset the email verification prompt. My money is now stuck. I emailed Freewallet immediately and sent them all that they need including my name, date it happened, the amount in my wallet and a bunch of other information including screen shots and my QR code but they have not unlocked it or reset it so I can enter in my correct email. It's been over a week now and they are saying they need a text document of my hash? I don't even know what they mean! This is absolutely ridiculous for them to act like this. I've sent them plenty in personal verification and they will not unlock my money. I have the emails back and forth tk prove there bad business practices. I'm furious!

TICKET NUMBER : 410245

DATE OF COMPLAINT : 04/25/2021

My Email J*****[protected]@gmail.com

** I will attach all documented images and any other documents pertaining this issue if required but being I never utilized this platform for anything other than this ever since being scammed I am very cautious about putting information out there. So if it is required or will help me please do let me know as soon as possible so I can go ahead and get all the information listed**

I have tried to buy gift card for Ebay due to me needing to pay for an item so I tried to do so maybe 6 or 7 times with no success.. I got no email of the gift card sent to me and SOME of the transactions say failed and some say nothing but yet my balance is missing more then 1 and I'm not happy at all..

I have been completely screwed around with via email, other 3rd party apps & your FAVORITE ( The silent treatment ). I have finally saved enough to pay my attorney to work it out with you through court ( I'd imagine) being I have attempted to resolve this EVERY other way possible and not to mention have been BEYOND PATIENT ( Hence complaint date being OVER A YEAR AGO )

ID LIKE TO BE FULLY 100% REFUNDED FOR EVERY TRANSACTION I LOST MY COIN TO WHILE MY COIN WAS WITHIN YOUR POSSESSION AND APPLICATION ALONG WITH MY VERY DETAILED DOCUMENTATION OF EVERYTHING I NEEDED TO SPEND ( NOT WANTED TO ) DUE TO THIS SPECIFIC INCIDENT.

THE TOTAL OF THE SO CALLED FAILED TRANSACTIONS EQUALLING $1,000

THE TOTAL OF THE AMOUNT NEEDING TO SPEND, BORROWED FROM FAMILY TO HAVE , TOOK OUT SMALL LOAN AND EVEN HAD TO SELL IRREPLACEABLE ITEMS EQUALLING $1,630 NOT INCLUDING MY ATTORNEY'S FEE TO START PROCESSING THIS CASE WHICH HE SAID YOU'D BE HEARING FROM HIM IN THE NEXT COUPLE OF DAYS.

ATTORNEYS FEE (WHICH WAS COMPLETELY AVOIDABLE IF IT Wasn't FOR THEIR NEGLIGENCE) TOTALING AS OF NOW* $950.00

THE GRAND TOTAL OF THE ABOVE ADDED TOGETHER EQUALLING $3,580.00

Ik had mijn gsm gereset,en vergeten om 2fa te kopiëren

Nu bij binance,coinbase,bitvavo allemaal in orde gekomen

Freewallet blijft maar zeiken,

Alles doorgestuurd ,id ,tel,email,screenshots ,vragen een screenshot van simplex of moonpay,heb ik nooit gebruikt

Alles had ik doorgestuurd via andere accounts en terug

Wat een onnozelaar daar,[censored]

Al 2 dagen bezig met muggenziften daar

Screenshot doorgestuurd van mijn wakker ook,

My account was frozen when i tried to withdraw my funds. I have provided kyc docs, and they have not yet unlocked it. I am willing to pursue legal action. Support ticket 413437.

They locked my account after accepting dozens of deposits. I have contacted them on twitter and telegram and filed a support request. The deposits were made over a series of several weeks, and when I tried to withdraw on May 6 they locked the account. I provided all information they demanded - driver's license, photo verification, etc - on Sunday, May 8. They said it was forwarded to security analysts, and then replied today on Monday, May 9 asking for the information I had already sent them.

My funds have been frozen for several days now and it has cost me $3000. I cannot move them, I cannot swap for other coins, I cannot do anything. I have reached out on Twitter, Telegram, email, on their site, and any other place I could think of to find resolution. They have been very slow to respond, and when they do it seems to be a form response. No one is helping, and I have no recourse other than to make my problem public.

I would like for them to unlock my account. This is horrible practice from a company and I am personally embarrassed I ever used their service.

I login to my wallet and withdraw my coins to sell on coinbase and Freewallet said "you account has been suspended"

I heard about freewallet scam but I not belive. Please check and open my account. I have done KYC.

I have done 3 tickets and no people get back to me

Id:6c195ad1

I downloaded a Crypto wallet with this company. I simply need to use the wallet to send and receive money. The main issue here is that somehow FreeWallet took it upon themselves to create my email (identity) themselves thus making verification impossible. signing up I remember thinking "when are they going to ask for my email?", although I soon forgot. The account got created, I was given an active wallet and address, I received money fine (of course) from a friend. However, trying to send the money I was immediately blocked and told to verify my email. Then (after sign up) I must verify my ID/and email I used to sign up. That is fine except for the fact that my email was created by FreeWallet. I do not have the password for that domain and have never ever heard of it. Now I am told by support I must send a BUNCH of personal documents. I am trying to work with them but when I send what they need I seem to be on hold for quite some time. As of now this seems like a scary way to hold peoples cash. This app seems to have some alterior motivations here although I am sure they do business with people who make zero mistakes. (comforting). Maybe it is all my fault. Hopefully it is and I can apologize and get my money still.

I try to login using google accout in my iPhone. But failed. Only see circle. What‘s the problem.

I filed a complaint about Freewallet suspending my account "for suspicious activity" in March 2021. I complied with all their requests for transaction information, photo ID (though it was an anonymous wallet), utility bills, handwritten signs that say I know its illegal to commit fraud...all from the original phone, email, 2FA etc. I can't get anything but generic requests for more information. I am complaining again because my original complaint was not resolved and is now gone from the listing page. Please restore my wallet. At the very least, please send me a phone number so I can talk with a customer service rep to understand what you need to reopen the account.

Thank you

My user number is beeac451

My account has been suspended for months and Freewallet support will not answer my many email requests to tell me how to unfreeze the account! Just generic emails sent and no specific instructions nor requests for an account verification process!

Opened account since 2017 but currently I cant do withdrawal transaction since my account is suspended. I have made a support ticket but there has been no action
Please help me.

ID: 2b77fc03

On May 12, I purchased AAVE from inside Freewallet, I have included the screenshot inside Freewallet and AAVE is listed as one of the available cryptocurrencies to purchase, the POS processor was Moonpay. Moonpay confirmed the money was sent. After I purchased it, I went to look for it and there was no AAVE wallet in the app. I alerted Freewallet support and a few days later the wallet was added, but no AAVE in my account. When I contacted support they said the problem was temporary and that I soon would receive my coins, my acct is 2cc9b1c4. I have emailed numerous times but never speak to a live agent only bots, it is a month now and my purchased coins have not been deposited. When I contacted Moonpay about it I was told Freewallet would be able to help me retrieve the coins. The amount to deposit is $245.67 which is the $300.01 minus the processing free.

In addition - in order to purchase crypto you must submit your Identification to Freewallet, I submitted the front and back of my driver's license and I was asked to take a photo of myself holding the ID both for Freewallet use, My ID and selfie was submitted to Freewallet prior to crypto purchase, but they have not released my ID verification status from pending in my account, this is a problem because it will pose an issue to send cryto from Freewallet to a different wallet or exchange platform down the road. So I request that my ID be verified and my account status updated to "verified".

I have attached my supporting documents. My hash is 0xb1a98851c920a5b031e002666e54d5a64c4f512b0d454e38bb10573e2bdf0b41