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I have a wallet with them and they blocked my withdraw capability because KYC.
I'm spanish and after several months requesting various information, they ended requesting me bills in english laguage, but Í'm spanish and live in spain, so i can't provide any document in english.
They keep blocking my funds and asking for information I can't provide.
They will ask you for ID card, driver license, photos of you holding documents and your smartphone showing your account at the same time and so on.
Recommendation: *SCAM**SCAM**SCAM*
Your top priority is few weeks delay to respond a mail to say another new odd requirement.
Since september 19th 2024 I open the case and until now you only ask for infinite requirements to keep our money.
Whats next? ask for a proof of blood? maybe a certificate of being human?
They ask of a HI-RES photo of your passport and ID-card
They ask for a screenshot to find out where the funds come from, even if they are more than two years old!
STOP ASKING DOCUMENTATION WE CAN'T PROVIDE TO KEEP OUR MONEY.
Yeah, thats your modus operandi. Require more and more information to customer until he cannot provide it, then you keep his money FOREVER.
SCAM SCAM SCAM! DO NOT THRUST FREEWALLET!
FRWT IS A SCAM!
FREEWALLET IS A SCAM!
GIVE MY MONEY BACK!
FreeWallet has kept my money hostage since June of 2023. They finally responded by claiming my account was opened up to withdraw and told me I had ten days to withdraw my funds. When I when to withdraw them it still shows suspended and unable to withdraw. No further response the last tree days. They’re scammers that will keep telling you to provide the same information over and over again. I’ve had two ticket ID’s 468248 which I believe is the one they’ve most responded to, but also have 468281. Their last email came through on 2/6/25 and no response since after three emails to unsuspend my account so that I can withdraw.