Everest UK
Reviews and Complaints

6th may 2019
Terrible installation of the windows
Terrible installation of the windows, that bad they had to return a month later to refit all windows again. All began december 2018 still waiting for completion of the bay window to be finished may 2019.. Be careful as sales pitch good ie fit the best fit everest. Once they have your money their principles and professional service doesn't exist. No reply to emails or telephone calls. Bum outfit who own the name.

Ensure you get your fensa certificate...
12 years ago everest fitted a front door (and roofline products), totalling £5, 000

Recently we sold our property, but needed to provide the fensa certificate for solicitors (a legal requirement). We had everything bar the certificate - we had quotations, purchase agreements, site visit letters, letters of installation completion, insurance certificates and guarantees, but not the fensa certificate.

None of the paperwork referred to a certificate being issued on completion. Fensa charge £20 for the duplicate - the original which we never received.

Because we didn't know we were due to receive one, we never queried non-receipt of it until now. But we were expected to have chased non-receipt within 3 weeks of the installation even though we were ignorant of it ever being sent out to us.

As we needed the certificate for the sale of the house, we had no option but to buy the duplicate. Fensa refused to send one free of charge.
Everest refused to acknowledge emails and calls for nearly 3 weeks. They then refused point blank to admit they had not advised us verbally or in writing, and said that their website states they are members of fensa - that's now, not 12 years ago in 2006? None of their documents or paperwork showed the fensa logo, but plenty of other logos to do with british standards and glazing federation etc etc.
Their is a hierarchy for complaints, with at least 6 stages. Getting past stage 1 is a big problem!

If you need to complain to the head of customer relations, don't expect too much... Or anything. He'll probably pass your complaint back down the line...

Moral of the story is ensure you get your fensa certificate or chase non-receipt shortly after installation. Also, don't expect any understanding, compassion or sympathy from everest - they don't bend an inch and their policies are more rigid than their window-frames.

The worst thing about this situation is not me having an issue, but their customer service that doesn't want to pay their precious attention to it. They are deaf and blind.
They don't reply my emails, voice messages, and calls as if I'm dead to them.
And oh god, yes, I would try to understand if the problem was huge and all of them were afraid to take a responsibility for its resolution, but no! It's a simple issue. Stop acting like a%%es and help me.