Exxon review: Customer service + auto operator

This is my fourth or fifth complaint concerning the same issues. Several weeks ago I had to make four calls to finally get back into my account. Except for notice that complaints have been received, I have not gotten any answers from Exxon.

I have since gotten 4 E-mails and 2 texts concerning Payment Due Date For Account.

If you can send me these notices, WHY have my complaints and requests NOT been answered?

Customers Service was not available to me because the only thing on the front of my card are logos. There are not 3 numbers on the FRONT of my card. CCV was not acceptable either. I guess I need a new card or you need to change the Auto Operater where phone calls go.

All except 1 customer service person was very pushy for me to hurry up. 1 hung up on me for yelling at her even thro she yelled first. I do not think that hanging up on a very frustrated customer is the way to deal with customers. Just as not responding to customer complaints is the way to deal with the same.

I would really like to hear from someone from Exxon concerning these matters.

Fred Carmichael

[protected]

[protected]@Outlook.com

2985 Patsy Lane

Palmyra, TN. 37142

This should be enough information to both contact me or look up my account.

I'm sure Exxon goes through more paper clip in a day than what my account offers. BUT, I AM A CUSTOMER!

Thank you,

Fred Carmichael