Exxon review: Rude/ verbally aggressive cashier employee

The purpose of this letter is to file a complaint against the employee’s name Mannan who works as a cashier at Mobil 43-07 Astoria Blvd S, Queens, NY.

On August 18, 2023, I went to fill my gas at around 11:15pm-11:30pm. I first, inserted my Mobil rewards card then entered the amount, after that, the machine screen says wait for the cashier approval, so I thought I accidentally pressed pay cash, so I went to the cashier to pay $15, I gave him $50 then the employee said it doesn’t let him, he said something about the nozzle beeping. I have no idea what he meant so I went back to check if the nozzle wasn’t in the right position. He then went outside to check on me, I told him it seems ok. So, he asked me to re-do it. I did the same I inserted my Exxon rewards then entered the amount then he said why did you put your card, I said that is just the Exxon rewards and I am paying cash because he still has my $50 and cash is cheaper. Then he started yelling at me, he said ‘’ are you crazy?! Why would you put your card and then ask me to do the cash at the cashier?!’’ then I said ‘’I thought that’s the procedure because it is just a rewards card not credit card’’, then he repeatedly yelling at me again. ‘’are you crazy, I am busy inside and you want me to do this for you?! You see I have 3 customers inside?!’’, I told him I obviously didn’t know they have a different procedure here. Then I asked him why he is screaming at me. I thought asking him would make him be conscious of his voice. But no, he just kept going on screaming at me telling me that he is busy inside. Meanwhile he only has 2 women, who are together waiting to pay. I was caught off guard of his reaction towards me, so I just kept asking him why he needs to yell as we walk inside the store. At this point, I just wanted to get my money and not deal with him because I am getting agitated with his rudeness. As he was walking back at the cashier, I asked what his name is, he said his name and ask me ‘’why? What would you do?!’’ and then he suddenly lowers his voice and ask me what do I want to do now and how much. I just told him to give me my money and I ask him again what his name is because I didn’t get it, so he showed me his name embroidered to his uniform. As I was getting the money, I told him again to stop yelling at his customers.

I just decided to use my credit card because I do not want to be yelled again. After I gas my car, I saw him just seating and looking at me from the window counting something. I guessed that is busy for him.

I really felt that the employee is being rude and verbally aggressive with me instead of just explaining to me that I can’t do it that way, I am sure he knows how it works and it wasn’t that hard to assist me without calling me crazy and yelling at me.

I was deeply affected by this employee’s aggression as a customer. I am simply bringing this to your attention so that the company can help him be better at his job and be friendly like other Mobil cashiers around queens are. Hopefully he could be provided with proper customer training so he wouldn’t do this to another customers.

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