EyeBuyDirect review: Asked for a repair — was sent through the ringer and now it's "too late" for them to complete the repair

Before I begin, I want to note that I have purchased from them before with no issues. This time, however, I did not receive the same service. I had a repair...

I ordered a pair of Ray-Ban sunglasses with my prescription. The glasses were sent; the prescription was fine. However, the tint was messed up on one of the lenses--it should have never left the lab.

On the website, I began the return/repair request process. It then shows "waiting for approval" which I kept checking as I never got an e-mail to my in-box saying anything, so I continued to check my account on the website to see if the request for repair had been approved. After 5 days, I finally did a search in my e-mail and I find I had received something. So the e-mails begin...

The request for repair had been accepted. They send me a return label. I send them back at no cost to me.

More e-mails. They get the glasses and just want to confirm with me which lens and what the issue was. That's great. I love confirmation. Then assure me they'll get it fixed up and sent back. Wonderful.

We are now on day 10 since I put the original request in on the website. They have the glasses. The repair process has begun. Or so I thought...

They e-mail wanting to confirm my address. Ok... I mean, it's on my account and the return tag, but ok.

Then they email 2 days later (officially day 14) asking for a new Rx. I had moved, school started, and it was general chaos in my life, so I took a screen shot of my approved Rx from my account.

There is nothing wrong with the Rx of the lenses. It is the tint. The Rx is on my account and it is recent with my doctor signature. But this was not good enough. They wanted a fax of it or PDF... a copy.

However, the e-mail saying I'd need to deliver a hard-copy Rx/fax/photo of the real one didn't come to me until like day 20? I had figured since I hadn't heard from them that what I had sent was fine.

So I finally find the e-mail when going through my inbox. I again send what I can. I even call my doctor asking her to e-mail me a PDF of the Rx for them. When I send it all off... suddenly it's "too late" to complete a return as we are beyond the 14-day window.

Understandably, since they kept asking for things they have access to in my account or within the original order (which they had), yes... it was indeed after the 14-day window. But now that we're beyond those 14-days, they won't fix their error... the one that should have never passed quality checks on their end to begin with.

I am not pleased with this answer. I just say to send me the original glasses back. I will request repair from one of my local shops.

Then they tell me they'd be happy to return the glasses. Do I still want the glasses I originally sent in or another pair?

...I want the original sunglasses they refused to fix after going back and forth with me over a quality issue that should have never left their lab to begin with...

And then they have the nerve to tell me it'll be $5 for shipping. And when they send me an invoice link, it's for $8 and does not work.

I e-mailed them back telling them the link is not working and there was nothing showing on my account online for an invoice for me to pay. That was now 3 days ago. I'm still checking for a new link to have to pay unnecessarily to get the glasses I already spent plenty of money on to begin with.