America's Best Contacts & Eyeglasses
Reviews and Complaints

—11-21-24 ordered 4 pairs of glasses

—Told 5-10 days for glasses as per all their paperwork states.

—I called 12-5 24 (2 weeks later)
and was told they had received a couple days prior 3 and waiting for the 4th pair. That is why they hadn’t called me. I went that afternoon- the same day 12-5-24 and pickup the 3 pairs of glasses from them.
—On 12-6-24 I went back because 1 pair the lens fell off without even using them yet. I was advised that should take 5 days since it’s just them sending a new pair of lenses because these had a manufacturing error.

—Today is 12 -16-24 and they Still “The Lab” hasn’t done my lenses. And my 4th pair since they broke one of the lenses, who knows when will I get them. But they took my money from day one and they don’t ever, even call the customer and communicate anything at all. Not one single called since I placed the order for 4 pairs of glasses.

—ALSO on this day 12-5-24 who assisted me was supposedly the lens Manager “ she stated”
She said that in the computer it showed that MY 4th pair was shipped already!

I called 12-16-24 Meaning 11 days Later, I was put on hold after 9 minutes hung up.
I called back put on hold again and then told “ 3 days ago the 4th pair came and when we tried to put on frame it BROKE “.
NOBODY has Ever Ever called me about not one single pair.
NOW 26 days since my order I still don’t have my 4th pair.
I Still Can’t Use my 3rd pair because I need new lenses made correctly. AND was told the lab can’t give me a time frame.

AND physically showed 4 boxes under the counter filled with Glasses they had NoT even checked in. I was told “ We haven’t had time and not sure when”

As an expert in eyewear, I've noticed a range of experiences shared by customers of America's Best Contacts & Eyeglasses. While some customers have praised the affordability and customer service, others have expressed concerns about the quality of products and customer support. It's important to consider these mixed reviews when choosing America's Best for your eyewear needs. Remember to thoroughly review your options and consider your priorities before making a decision.

Had been having problems with my eyes. Had gone to two other eye Drs. Still problems. Needed glasses so chose America's Best. Fairfield Mall Oh. Arrived early. They were always letting me know the people who went b4 me had appts. And that I was early. I understood. I was really excited when the Dr told me why my eyes hurt. None of the other Drs caught it. Thank You 'Dr Mendosa' you rock! And when the appt was over my tech 'Kate' took over with my glasses. She is a great tech. Helping me and really care-ing. I got three pair. One for distance. Reading. And a pair of mono vision.
I just went back to pick
Them up. Am over the moon with delight! Love them all! I can see once again! THANK YOU KATE N DR MENDOSA

I want to say that this was my first time at America's Best, I would have to say that I was very impressed with the service and attention I received at this establishment. I was very impressed and happy with knowing and feeling like I made the best choice. This comes from my experience with D. Griffith, O.D. To all the staff that attended me. I was also very impressed with the attention and knowledge given to me by associate Ellen, she helped me with my choices and was very informative. Ellen was also friendly and made me feel comfortable. This location made me feel right at home and that is important.
You have made a client out of me... Thank you.
Store ***
Colonial Landing 3226 E Colonial Orl. Fl.

The associates at the Wildwood Centre location in Homewood, AL love what they do! From trying to set the soonest available appointment over the phone to the greetings we received as soon as we opened the door; this place oozed with quality customer service. I felt completely comfortable during our visit because all the associates were following the required COVID protocols. We were immediately checked in and didn't have to wait to be seen. The variety of frames available for my 13yr old to select from made this a very stress less process. This was our first time at America's Best and I was highly impressed. The associates were pleasant and explained each step of the process and treated us like family. We will definitely be back!

When I came in the store there was immediately an employee by my side helping me try to find the right pair for my face and that matched me. The employee that helped me was super nice and understanding about how I want them to look on me. She was super calm and patient because it took a long time for me to find my glasses that actually fit me and made me look nice. It was a super easy process trying them on and then they had to measure and then that was it. They said that my glasses were supposed to arrive in two weeks but they always arrive in less time. I got mine two days later. It was a very small prescription. But I thought it would take much longer than two days. But overall this was a great store and I definitely recommend it.

BEST SERVICE EVER! Had my exam back in May. Found out I have Cataract in both eyes. Right eye worse than the left. So I go for surgery for right eye this Monday. Left eye not schedule for another 2 weeks. I called my Americas Best Office in Noblesville Indiana and spoke with Sherry about the situation. Dr Baker told me I could get a contact for my left eye if I wasn't getting surgery back to back. So she took the notes down, said she'd talk to Dr as soon as he was done with a patient. I want you all to know that Sherry did what she said she'd do. She even OVERNIGHTED it to me to make sure I had it for Monday. (Today is Saturday). Sherry thank you so much for everything. A thank you really isn't enough for what you did for me. This office has wonderful staff and such a friendly Doctor. We drive an hour to go there and it's so worth it. You won't be disappointed, I promise. Kim Moffitt

THIS PLACE MUST HAVE BEEN BOUGHT OUT BY THE CHINESE. I JUST BOUGHT A PAIR OF GLASSES IN MAY FROM AMERICAS BEST HARAHAN, LA. THEY ARE SO SCRATCHED UP I CANT SEE THROUGH THEM. I TOLD THE HEAVY SET GIRL AT THE COUNTER THAT I ONLY USE THE CLOTH THAT WAS GIVEN TO ME WITH THE GLASSES TO CLEAN THEM. SHE INSISTS THAT I SCRATCHED THEM AND NOW WANTS ME TO PAY FOR A NEW PAIR WITH MY UNUSED INSURANCE FOR THE YEAR WHICH WHEN I BOUGHT 5JEM WAS GOING TO BE USED TO PURCHASE CONTACTS. I PAID THE BETTER PART OF 500.00 FOR THESE GLASSES. THEY ARE TOTAL JUNK. THE POOREST QUALITY GLASSES IVE EVER HAD. YOU CAN GET BETTER QUALITY AT THE DOLLAR TREE FOR ONE DOLLAR. I WILL NEVER EVER EVER BUY FROM THEM AGAIN. IVE BEEN A CUSTOMER FOR 20 PLUS YEARS. THEY DONT STAND BEHIND WHAT THEY SELL AND WHAT THEY SELL IS THE POOREST QUALITY CHINESE JUNK IVE EVER COME ACROSS. I AM TELLING ALL 10 OF MY FAMILY MEMEBERS TO STOP BUYING FROM THEM. WHAT A TOTAL SCAM THIS WAS.

This is what you get when you try and save a few bucks. I went to A.B on October 7th for an eye exam for contacts. They said it would take a week for the trial lens. They didn't come until November 3rd. Than they tell me that it's no follow ups on the weekend so I had to take a day off from work to go get my lens. Than while I'm on the highway driving to my appointment they call me and said the Dr had an emergency so they have to cancel my appointment. Than when I finally get my appointment and get my lens I already knew I was going to go somewhere else to get my contacts I just need my trial lens and my prescription. How the Dr wrote a whole other brand of lenses for me to wear after I told her the brand I've been wearing for years. Me not noticing it's a different brand on my prescription when I get to lens Crafters they tell me that the brand that doctor gave you cost $200 more than the brand you usually buy. They said unless that Dr changes the brand on your prescription we would have give you the more expensive lenses. I've called America's best and the Dr said the brand I use to used is discontinued. But lens crafters has them in stock. Now this Dr acting like she won't change it so I paid for an eye exam to get a prescription for contacts that I can't afford.

This place is like, the most inefficient Doctor's office I've ever been to, like seriously. Their membership thingy is like, great in theory, you know, $99 for a few years of eye exams, sounds like a steal. But, like, in order to actually get your prescription, you gotta first try the contacts, then book ANOTHER appointment for the doctor to see them on and test you AGAIN (which would make sense for people new to wearing contacts, but not for everyone). Also, in order to get your first trial pair, they gotta order them and this can take up to 2 weeks, once you get them, you gotta book another appointment, the doctor needs to see them on you and then you are allowed to get your prescription. I've been using contacts and glasses for like, 20 years now and this is the first time I've had to "try on" contacts for a week before getting a prescription. This wouldn't be an issue if they had the contacts at the office, and if they wanna see you to try the contacts, whatever, makes no sense, but ok, but the fact that you gotta wait in order to get them is ridiculous. There's no charge every time they need to see the contacts on, but it is a huge waste of time and the office is packed! Ain't nobody got time for that. When does anyone ever have to go into an eye doctor again after getting your eyes tested!?!?!?!?! This is ridiculous and redundant, and inefficient! I would rather pay more, go once a year, like the rest of the world and move on, get my prescription and get my lenses online. Are they not confident enough in their own tests that they gotta make you go there to get the contacts and then again after you try them on to see them on! And to top it off, if they prescribe contacts for Astigmatism and you request daily contacts, you will one box with astigmatism contacts, which has 5 lenses, and the other eye without astigmatism, get 10 lenses! They ain't even! So to summarize, if you go here, make sure you have 2 months worth of your current contact lenses so that you have time to "try on" your lenses and go back so they can finally release a prescription for your lenses! You're better off just paying more ANYWHERE else. Walmart typically has appointments for the same day you're looking for, or even the day after, I would recommend not wasting your money, time or energy at this office. Horrible.

I gotta say, this place is just not worth it. I mean, yeah, their membership thingy sounds like a good deal, but it's just a big ol' hassle to actually get your prescription. Like, seriously, you gotta try on the contacts, then come back for another appointment just to get your prescription. And don't even get me started on how long it takes to get your first trial pair. It's like, they gotta order them and it takes forever to get them. And then you gotta come back AGAIN just to get your prescription. Like, why can't they just have the contacts at the office and let you try them on there? It's just a big waste of time, and the office is always packed. Ain't nobody got time for that.

And what's up with having to come back again after you try on the contacts? I mean, seriously, when does anyone ever have to go back to the eye doctor after getting their eyes tested? It's just ridiculous and redundant. I mean, I've been using contacts and glasses for like, 20 years now, and I've never had to "try on" contacts for a week before getting a prescription. It's just not necessary.

And don't even get me started on the whole astigmatism thing. If they prescribe contacts for astigmatism and you request daily contacts, you get one box with astigmatism contacts, which has 5 lenses, and the other eye without astigmatism, get 10 lenses! They ain't even! It's just not fair.

So, if you're thinking about going to America's Best, just make sure you have 2 months worth of your current contact lenses so that you have time to "try on" your lenses and go back so they can finally release a prescription for your lenses. But honestly, you're better off just paying more and going somewhere else. Walmart typically has appointments for the same day you're looking for, or even the day after. Don't waste your money, time, or energy at this office. It's just not worth it.

I decided to give Americas Best a try for my yearly eye exam and new contact prescription. My regular optometrist is out-of-network, so I was drawn to Americas Best because of their lower cost and in-network status. However, my experience was not great.

During my first visit in late January, the MD barely used the machines and quickly informed me that I could not do mono vision and needed bifocal contacts for best results. She wrote a prescription, but there were no contacts available to try. I was sent to the front store clerk, who told me it would take about two weeks for the contacts to come in. Unfortunately, it took three weeks for them to arrive. I was then asked to try them for two weeks and if they were okay, they would order them. But the first pair didn't work for me - I could read, but I couldn't see far.

Two weeks later, I saw a different doctor who didn't even examine me. She said she would adjust the prescription and reorder. This time, it took two weeks to get a call. The second pair was a little better, but I could still only read and see somewhat far, and it was blurry.

On my third visit, I saw yet another doctor who seemed to be having a bad day. He was adamant that the prior prescribed contacts were of poor quality and in a hurry to order a different brand. He warned me that my vision would not be perfect even with bifocals and asked me to choose between seeing far or reading. I let him order the contacts, but when I picked them up two weeks later, he was right - I could see far a little better, but I couldn't read up close.

After almost three months of dealing with Americas Best, I decided to write them off and went to my regular optometrist who is right across the street. In just one visit, he checked my eyes and was able to write a prescription for bifocal contacts. He even had samples for me to try, and I didn't have to wait 2-3 weeks to find out if the prescription was good. In about 35 minutes, I was able to see far, close, and read clearly. I am very happy with my new contacts.

In my opinion, the saying "you get what you pay for" is absolutely true. Americas Best MDs only have 15 minutes per customer, and while they have a great selection of frames, that's all they have to offer. I would not recommend them if you're truly looking to have your vision corrected and not just for a new cute frame.

BTW, I gave them 1 star for their store hours.

So, my wife had a real bad time with Lasik Plus and needed glasses to get her through the next 5 weeks until the corrective lasik procedure could be scheduled. We decided to get the frames first and then go to a store that made lenses in about 1 hour because she was feeling really sick due to the poor vision. We found a set of frames that she liked at "America's Best" stores, but none were in stock at that location. After waiting in line at that place, we were told that another one about 10 miles away (Southlake, Tx) did have them and they would be waiting for us, so we went there.

When we got there, we were asked to have a seat. After about 10 minutes, we flagged down the person behind the counter. She took the glasses out of the drawer and put them at the back of the line behind a couple of other people that came in well after we did. We were told to go to the waiting room. We waited for 46 minutes and then went back up front and communicated our disappointment at the Excessive Wait. Though they were not that busy, the excuse was being short staffed. She looked through the bin that held the folders that represented the few waiting people and their place in line, and said we were next in line. The store manager was the next person free for us to pay for the frames, so we sat down across the desk from her.

The manager did not say a word, got up, and chose what appeared to be the folder behind ours in the bin, called the people from the waiting room, and had them sit at another table for her to wait on them, while leaving us sitting at the desk she had been working at. Either the woman we spoke with lied about us being next, or the manager blatantly took someone else ahead of us. In any event, 52 minutes into waiting to for a 2 to 4 minute task to pay for some frames, we were D-O-N-E. Even when they are not excessively busy, clearly they have too many customers to take care of in an efficient way. This experience made it too late for us to get the frames elsewhere and get to the 1 hour lens making place in time for them to make the lenses, since it was already 4PM. My wife will be nauseated for at least another day as a result.

We will never darken the doors of any so called "America's Best" stores again under any circumstances. If this is the "Best" they can do, we don't need the frustration and wasted time, or to deal with overtly rude people or those that lie on her behalf. We don't believe in rewarding what is among the sorriest excuses of customer service that we have had in a very, very long time, and we hope you won't either. We will be spreading the word on this experience for quite some time to come.

I went to America's Best (eyeglasses) a couple of years ago and it was great. They had good service, a wide selection of glasses, and offered really fancy eye exams. But things have changed since then. I called to make an appointment for my husband and me at the Carle Place, NY store for 9:20 am and 9:30 am. I told the lady on the phone that I have a disability and use a walker, so I have trouble moving around. She didn't say anything about the eye doctor not coming in until 10 am. When I got there at 9:19 am, they told me the doctor wasn't coming in until 10 am. I told them I couldn't sit there for 40 minutes because of my disability. I had already picked out the frames I wanted from the America's Best website, so I didn't have to do it at the store. The manager told me to wait in my car until the doctor came in. They also lost my husband's records from two years ago when he got an eye exam and bought glasses. We left because I couldn't wait for 40 minutes.

I called a week later to make another appointment for both of us. The manager called me the day before the appointment to say she canceled both appointments and that I had to go somewhere else. She was really mean to me before, so I wasn't surprised. I called customer service right away and talked to a supervisor. She didn't care about what happened to me at all. She didn't say sorry or try to help me. She said there was a small sign that said they could refuse service to anyone. I didn't do anything wrong except be disabled and not want to wait in my car for 40 minutes. The supervisor didn't want to hear my side of the story or do anything to fix the problem. I felt like garbage and it was really hurtful.

I used to like America's Best because they had good prices, a big selection, and they diagnosed my eye problem in 2004. But now I feel really bad about what happened. They don't care about customers at all, especially disabled ones. I can't even go to another America's Best store because the manager banned me from her store and all the other stores too. My husband and I deserved better treatment than this.

I went to America's Best in Upper Marlboro with my Great Grandson, Keon Earby-Smith, who is 9 years old. We were there to see Dr. Cooper, but when she called Keon's name, she informed me that I couldn't go in with him and that she would talk to me afterwards. I wasn't comfortable with him being in there by himself with the door closed, so I went to the manager to express my concerns. He explained that due to COVID, Dr. Cooper didn't feel comfortable having more than one patient in the room, and because of privacy laws, she had to close the door. I explained that it was against the law to see a minor without an adult present, but other patients were also alarmed and couldn't understand why they couldn't go in with their children.

Finally, Dr. Cooper came out and told me what Keon needed, but another parent stated that if she couldn't go in with her 14-year-old daughter, it was going to be a problem. I told her that it was against the law, but she said that Dr. Cooper was trying to keep COVID down. I suggested that she could have left the door open, but she became loud and said that she didn't choose to and had asked her patient questions with the door closed just weeks ago. She was standing very close to me when she was loud and truly not 6 ft away. I asked her to lower her voice, and your manager and 4 customers also heard and witnessed the incident. At that point, I told her I would call corporate and put in a complaint about her, and she simply said 'MAKE SURE YOU GET A CARD UP FRONT". This was truly unprofessional, and after my grandson's glasses disappeared the first order (but your store did address and he is getting this pair free), we will never come to this location again. Dr. Cooper is very nasty, unprofessional, and truly rude!

I have my own Non Profit, and I teach work readiness training to teens such as Communication/Listening Skills, Business Building, Resume, etc. and above all, how to conduct themselves in the work world. Dr. Cooper needs some training. COVID is scary, and I've lost two loved ones, so I do take it seriously, especially being over 65 years old. But a 9-year-old examined by himself? NO!

In closing, your manager was very respectful, professional, and tried to help me with the issue, but I believe Dr. Cooper was truly out of order, and he kept apologizing for her.

I went to America's Best at their Largo Mall Store in FL on July 28th, 2021 to pick up my new prescription glasses. However, the day before, on the 27th, they had a hard time finding my record despite searching my name, reference number, and invoice number. Eventually, they found my record and gave me my new glasses. However, when I tried them on, I noticed issues with reading and sight. Anne tried to fix the issue by bending the frame from the middle, but it did not work. The manager, Sandy, was called in, and I explained the problem to her. However, she did not ask any further questions or offer to adjust the glasses. Instead, she bluntly said that they had been made exactly as the prescription stated and that I should take them home and try them on for a few hours a day for a few days before going back to my optometrist.

I explained to Sandy that I had already been tested a second time last month (June 2021) with no changes and that was the reason I had come to America's Best. However, she repeated that I would have to go back to my optometrist as I was not tested on site. She offered no other solutions and did not explain why I was having issues with the glasses. I paid $295 for the lens only, but there were no offers to adjust them or explain why this might be happening, which other optical stores do. Their after-sales customer service put me in a tense and stressful situation.

I was never given or explained their store policy, and I did not know the consequences if there were any frame or lens issues. If I had known, I would have never gone to America's Best. To make matters worse, I later found out that my optometrist had not signed the prescription I presented to them. When I asked Sandy what would happen if the prescription changed, she quickly scanned through her papers and looked at the name of my optometrist, saying she did not know who this optometrist was. She said I had 60 days, and they could look at what they could do. This stressed me out further.

I have never been treated this way at other optical stores in the past when I presented a prescription from elsewhere. I needed these glasses corrected, but I did not know where I stood with possible added costs going back to the optometrist as I am retired on a budget. I resorted to external help and advice and was advised to talk to the manager about their store policy in these instances and why these were not explained to me. I also alerted Sandy that the prescription had not been signed by the optometrist. She said she would talk to her manager and assured me that either herself or her manager would call me back. However, neither of them called me back in the last 7 working days, which was another customer service breakdown.

In my opinion, America's Best has the worst after-sales customer service. Their name changes quickly, and as you can see, they care less about their customers. I did not even have to go back to my optometrist, and the unnecessary tension and runaround they were giving me was uncalled for, inconsiderate, and thoughtless. I later found out that all my new prescription glasses needed was an adjustment to the arms tilted in its right position, and that fixed the problem immediately. Surely, all this could have been checked out on the day, but they chose to put me in a stressful and tense situation instead. My experience and feedback about America's Best could have been a lot different. Lesson learned, and I will never go back to them.

Mina DeYoung.

I recently had an appointment at America's Best, a place I've been going to for over 20 years. However, this time I was extremely disappointed with their customer service. From the moment I finished my examination with the doctor, I encountered issues with ordering my glasses and contacts. They informed me that my doctor had not written a prescription for contacts, which meant I couldn't order them. I had to wait for 2.5 hours to get back in and have the doctor approve the same thing he has done year after year.

When it came to ordering glasses, I was lured in by the offer of two pairs of frames for $69.99. However, this did not include lenses, scratch-resistant coating, tint, or bifocal options. The upselling they do is ridiculous, especially when you expect to purchase a pair of glasses that already have lenses in them.

My appointment was on March 30, 2021, and they said it would take three weeks for my glasses to come in. If they hadn't called me by then, I was supposed to call them. After a month, I hadn't heard from them, so I went in to get my glasses. I received three pairs, but when I put on my sunglasses, something was definitely wrong. It was making my vision blurry. They told me to take them and get used to them, but that was not the case. I finally figured out that there was a flaw in the right lens that made it seem like I was standing in front of a funny house mirror. So, they asked me to bring them back in.

Another month later, I went back in because I hadn't heard from them and asked for my sunglasses. They couldn't find them anywhere. They finally went and spoke to the manager and came back out with my glasses, saying that they couldn't find them because they were in her manager's drawer. She explained that they were there because they were BeBe brand sunglasses, and the manager had to hand-carry them over to get fixed. They handed them back to me and asked if they were okay this time. I was in a hurry, but I told them it appeared that they still had a problem. So, they decided the best thing for me to do was make another appointment with the doctor to make sure my prescription was right. They scheduled one for three weeks out because I was leaving town without my new sunglasses.

As I was leaving, I realized that the only thing they had done was put them in the manager's desk for over a month and forgot to do anything with them. In order for it to not look like they had failed miserably at their job, they were going to waste my time and make me come back in for another appointment, regardless of the fact that the other two pairs of glasses I purchased were just fine! I called them back and told them to cancel my appointment and reorder my lenses correctly because they knew as well as I did that they didn't attempt to correct the problem in the first place.

On July 2, 2021, I went back to America's Best, not knowing whether they had received my lenses yet because nobody bothers to call you when they come in. America's Best has become America's Worst! When you add up all the costs of your new glasses, they are not as cheap as they continue to advertise. I'm also seeing that people are saying it takes about a week to get your glasses back. Absolutely not true! It took over three weeks every single time they ordered them. It took three months and three days to get my entire order back and correct.

And never an apology, just fabricated excuses! The manager at the Midvale store should be fired because her drawer is where my glasses sat until I came looking for them.

I recently visited the America's Best store in Lincoln Village, Chicago to purchase transition glasses. I paid over US$ 500 for them almost 2 months ago. When I went to pick them up the first time, they kept us waiting for what felt like an eternity since they couldn't find them, even though the system said they had arrived. After looking through every drawer, they finally found them. However, the minute the lady got them out of the package, I knew something was wrong! They had ordered tinted glasses instead of transition glasses. This was on a Saturday before Labor Day, so she explained that first thing on Tuesday, they would escalate and send a request so that I could receive the correct ones in less than the usual 2 weeks. I patiently waited for three weeks. I called them first, and they confirmed that they had arrived. The minute I saw them, again, looking frantically through the drawers, I said to them, "This is the same thing that happened last time," and they found them in the wrong drawer. By this moment, three of them were looking around. Alma Isirov, the manager of the store, was there the whole time, not even looking at us (we were speaking in Spanish). At one point, one of them was whispering something in her ear. After that, they were running from one side of the store to the other, going twice through all the drawers. She kept ignoring us. I must say that we never once complained about the long wait, and she never once offered an apology for the wait. After waiting patiently for almost 45 minutes, she was called into her office, came back, not even looking at us, and continued as if we were invisible. Minutes later, the lady who was looking for them came, sat in front, took them out of the bag, and... it was the same exact wrong tinted glasses. We explained to her the whole previous messed up, asking how it could be possible that nothing was done in three weeks. She asked if I had a receipt for the return, and I said no, I didn't get one because I never took them. She said, "Well, my coworker should have, and now I will give you one." By now, we were really frustrated. My son asked her if there was no accountability for the messed up, and that they were just bouncing the ball. Suddenly, this so-called manager that was ignoring us all the time just pushed the girl aside and said, "Let me talk to them." Merlene, who was always very courteous to us, said, "I've got this," but she ignored her. I thought, finally, she is going to give us an apology. Oh, no, not at all! She just went ahead and told my son that she felt aggressiveness by our side and was not appreciative of that and asked what the problem was. Of course, she knew what was going on. The girl told her, "You know that I just speak loud" (she also was a Latina), "let me continue with them," but she ignored her and began discussing with my son. Then I asked her in Spanish, "Who is she?" And she said softly, "She is the manager of the store." So I told her that I was in awe of how rude she was, and how could she not have any sense of customer service, being that she should have apologized and not get at us like that. My son then also began speaking to the girl in Spanish, asking how things could get resolved. Alma, the manager, turned to her and asked her to translate. Since nobody paid more attention to her, she just said, "I don't understand anything," and turned away. So I asked the girl, "Could you please escalate it and put a rush?" She said, "I can't do that; it is the manager who has to do it." OMG, so all this time, it was the manager's fault. She was the one who didn't care and left the glasses sitting on her desk for those three weeks, not even caring. I couldn't ask for a return since I had paid half and my insurance the other half, so she explained that for them to get back the money would take a really long process. Then Marlene said what the manager should have said, "What can I do so that you feel comfortable staying with us?" I told her that first of all, I didn't want anything to do with that rude manager. Second, I requested her to follow up this time and to keep me informed.

How can one expect not to be screwed up in a store in which the manager is disrespectful, offensive, and just felt very discriminatory toward us? After picking up my correct glasses, I hope, I will never go back to that store!

So, I had a bit of a journey with America's Best. I went there after Target Optical didn't have anything I liked, and after trying on glasses for an hour, I settled on a pair. However, the process of getting the order for them was not as painless as I thought it would be. The staff member handed me off to the manager, which was a bit odd to me. The manager had an attitude, which I found unnecessary and not very encouraging.

The manager was going through the options and wrote me up for the most expensive progressive they have for $385 without tax, not including the frame. I told her flat out I don't need anti-glare or transition lenses nor do I care about thin lenses. I literally had to haggle them down to a reasonable price even with insurance. Total cost of $209. I paid for the pair and immediately had a sinking feeling, but couldn't put my finger on why.

5 days later my glasses were in despite being told 10 days was the turnaround time. I went to pick them up and tried them on. I found the glasses to be painful to my eyes. I sat there looking and pondering because these were hard to see out of. I told the staff member, I don't know if they were good or not, so I will test them out for a couple of days to see if they work for me.

I got home and put them on again. I looked out the back window to see how clearly I saw the house number across the street that I could see with my current pair. I couldn't see jack . The new pair had only one good spot to see out of and the rest of the lenses had a fish-eye effect. It was virtually unusable. I couldn't even see the minute details of the floorboards from across the room nor see the computer screen properly. Not to mention the eye pain was crippling in my left eye, so I put on my old pair and put away the new pair.

I went back to Target Optical to get the new pair measured and replace the frame of my current pair because I screwed up the arm. They assured me the script in the America's Best pair were correct, but mentioned the lenses were convex and that it could be the position of the glasses on my face that is causing issues. They suggested I go back to America's Best to get them remade and if they will not help me or refund me, Target will work a solution.

I remembered I have a 30-day return window. I went back to America's Best and explained my predicament. The manager insisted that if I'm having problems it's the script my optometrist wrote and not the fact they were made wrong. She claimed when she measured both pairs that the right axis was 140 on the new versus 120 on the old and the left eye had axis subtracted. She wanted me to get re-examined and I balked. Instead of making it right, she said, "We will only remake them using the script that are in your current [Target] pair. In order to do that, I need the 2-year-old script rewritten." I reluctantly agreed and went away.

I went to Target Optical and met with the same lady who helped me on my last three visits now. She was perplexed by America's Best asking for the old script, but she ended up giving it to me anyway and assured me they will help me if this place won't. She also mentioned it was pointless to remake a new pair when my current pair was still good. A coworker offered to me the material they use on the standard progressives and mentioned "if you have a frame you'd like to use, we are happy to make your glasses. You don't have to buy the frames here".

Why didn't someone tell me 4 weeks ago?! I would have stuck with Target instead I went to America's Best. Damn! Now that I had that vital nugget of info, I went back to America's Best after work and was glad to see the immovable manager was not in, but the staff member who helped me twice before. She picked up the conversation where we left off on Wednesday. The manager never said to her that I came by on Friday. She asked did I find out the material on the old pair. I told her "no". I don't have it and Target doesn't retain it beyond a year.

I advised her that I wish to return the pair that was made because it makes no sense to remake them with the script I'm wearing and with a replaced frame at that. She didn't argue with me. She wasn't thrilled either, but she refunded me my $209 for the entire cost of the pair out of pocket. I gave a star back on this review because she did the right thing. If her manager was there, I'm dead certain I would be denied a refund.

Needless to say, I learned my lesson. After reading tons of nightmare reviews, I count myself grateful that I was able to get a refund. I can use Target irrespective of where I get my frames. Target's standard progressive lenses are far superior to anything I've worn in the past 19 years and they have not a single scratch or scuff on them after 2 years of nonstop use. Now, let's just hope that the claim with VSP under America's Best is reversed and my benefits restored for this benefit year. Despite the out of pocket cost refunded, I'll be screwed out of my glasses for the year under VSP.

America's Best is a chain of eye care stores that has branches all over the United States. I recently tried to order contact lenses from their website, but I had a terrible experience. Firstly, their 'online' prescription software is not user-friendly at all. You have to complete everything on the form to submit an order, which is frustrating. Secondly, when I received a response from America's Best, they did not address the issues that I raised in my second response. Instead, they replied to things that I had not objected to. I was not happy with this response, so I decided to send another message to America's Best.

I was very frustrated with their online system, and I let them know it. I told them that their selection process was not logical, and that it was either too complicated or too simple. I also told them that I did not appreciate the fact that they cancelled my order on the same day that they placed a hold on it. I did not see their emails until two days later, which was too late. I also pointed out that their online form did not allow me to select the correct BC parameter, which was a major issue for me.

I was very disappointed with America's Best's response to my messages. They did not apologize for their mistakes, and they did not offer to help me in any way. They simply cancelled my order and told me that I could schedule an eye exam if I needed to. I will never order lenses from this company again, and I would not recommend them to anyone.

I went in for my appointment as I have for the past 20+ years and I finally decided it's time to quit accepting their excuses for their horrible customer service. This includes everyone I met with after my examination with the Dr. I have always purchased glasses and contacts. When beginning the ordering process I was informed that my Dr. had not written a prescription for contacts, therefor I could not order them. I had to wait for 2.5 hours to get back in and have the Dr. OK the same thing he has done year after year.
When ordering glasses... sure you can get two pair of frames for 69.99 but that doesnt include the lenses, scratch resistant (or not) tint, bi focal, etc... the options that add to the price add up quickly. The upselling they do is absolutely rediculous especially when you would assume you are purchasing a pair of glasses that actually have the lenses in them.
My appointment was on March 30,2021. They said it was going to take 3 weeks for them to come in and if they hadn't called by then... I should call them. Well, of course after 1 month they had not called so I just went in to get my glassess. Three pair. I put my sun glasses on and there was something deffinately wrong with them, it was making my vision blurry. They told me to take them because I probably just had to get use to them. That was not the case. I finally fiqured out that there was a flaw in the right lense that made it seem like I was standing in front of a funny house mirror. So, they asked me to bring them back in.
Another month later, I went back in because I hadn't heard from them and asked or my sunglasses. They could not find them anywhere. They finally went and spoke to the manager and came back out with my glasses and said that they could't find them because they were in her managers drawer. She explained that they were there because the were BeBe brand sun glasses and the manager had to hand cary them over to get fixed. (Where? Are you kidding me!) They handed them back to me and asked me if they were ok this time. I was in a hurry this time but told them it appeared that they still had a problem so they decided the best thing for me to do was make another appointment with the Dr. to make sure my prescription was right. So they scheduled one 3 weeks out because I was leaving town. (Without my new sunglasses)
As I was leaving, I realized that the only thing they had done was put them in the Managers desk for over 1 month and forgot to do anything with them. In order for it to not look like the had failed at their job miserably, they were going to waste my time and make me come back in for another appointment regardless that the other two pairs of glasses I purchased were just fine! I called them back and told them to cancel my appointment and re order my lenses correctly because they knew as well as I did that they didn't attempt to correct the problem in the first place.
July 2,2021. I go in not knowing whether they had actually received my lenses yet because nobody bothers to call you when they come in.
AMERICA'S BEST has become AMERICA'S WORST! When you add up ALL the costs of your new glasses... they are not as cheap as they continue to advertise. I'm also seeing that people are saying it takes about a week to get your glasses back. Absoulutely not true! It took over 3 weeks every single time they ordered them. It took 3 months and 3 days to get my entire order back and correct.

And NEVER an appology... just fabricated excuses! The Manager at the Midvale store should be fired... after all, her drawer is were my glasses sat until I came looking for them.

This is for Lincoln Village store in Chicago. I paid over US$ 500 for my transition glasses almost 2 months ago. When I went to pick them up the first time, they kept us waiting for what felt eternity since they weren't finding them, although the system said they have arrived. After looking through every drawer, they found them. In the minute the lady got them out of the package I knew something was wrong! They have ordered tinted instead of transition. This was Saturday before Labor Day, so she explained that first thing Tuesday they would escalate and send request so that I could received the correct ones less than the usual 2 weeks. I patiently waited for three weeks. I called them first and they confirmed they have arrived. The minute I saw them, again, looking frantically through the drawers, I said to them, this is the same thing that happended last time, and they found them in the wrong drawer. By this moment three of them were looking around. Alma Isirov, manager of the store, was this whole time there, not even looking at us (we were speaking in Spanish). By one point, one of them was wispering something to her ear... After that, they were running from one side of the store to the other, going twice through all the drawers... She kept ignoring us. It is necessary to say that we never once complained about the, once again, long wait, never once neither did she offered an appology for the wait. After waiting patiently for almost 45 minutes, she was called into her office, came back, not even looking at us and continue as if we were invisible. Minutes later, the lady who was looking for them came, sat in front, took them out of the bag, and... it was the same exact wrong tinted glasses. We explained to her the whole previous messed up, asking how could it be possible that nothing was done in three weeks. She asked if I had a receipt for the return... and I said, no, I didn't get one, because I never took them. She said, well my coworker should have, and now I will give you one. By now we really got frustrated, my son asked her if there was no accountability for the messed up, and that they were just bouncing the ball. Suddently, this so called manager that was ignoring us all the time, just pushed the girl aside and said let me talk to them. Merlene, who was always very courteous to us said, I've got this, but she ignored her. I thought... finally, she is going to give us an appology. Oh, no, not at all! She just went ahead and told my son that she felt aggressivenes by our side and was not appreciative of that and asked what was the problem. Of course she knew what was going on... The girl told her you know that I just speak loud (she also was a latina) let me continue with them, but she ignored her and began discussing with my son. Then I asked her in Spanish, who is she? And she said softly, she is the manager of the store. So I told her that I was in awe how rude she was, and how could she not have any sense of customer service being that she should have appologize and not get at us like that. My son then, also began speaking to the girl in Spanish asking how things could get resolved. Alma the manager, turned to her and ask to translate. Since nobody paid more attention to her, she just said, I don't understand anything and turned away. So I asked the girl, could you please escalate it and put a rush? She said, I can't do that, it is the manager who has to do it. OMG, so all this time, it was the manager's fault, she was the one that didn't care and left for those three weeks the glasses sitting on her desk, not even caring... I couldn't ask for a return, since I had paid half and my insurance the other half, so she explained that for them to get back the money would take really a long process. Then Marlene, said, what the manager should have said... what can I do so that you feel comfortable staying with us? I told her that, first of all I didn't want anything to do with that rude manager, second I requested her to follow up this time and to keep me informed.

Again, how can one expect not to be screw up in a store in which the manager is disrespectul, offensive and just felt very discriminative toward us?

After picking up my correct glasses, I hope, will not ever go back to that store!

Update 12/4/2023

I had to fill out new paperwork prior to the exam answering all kinds of stupid and invasive questions like am I aware of HIPPA's accountability and portability act which gives these characters license to look into your private health data. You can't complete the form if you don't agree to HIPPA. They require you to report on ALL over the counter medications that you might be taking including aspirin. They even want to know what hobbies you undertake. I am finally able to leave America's Best eye care (a gross exaggeration if ever I've heard one). Expecting to consume my last free exam under their eye club plan, I was quite surprised to hear that it had expired without notice. America's Best doesn't honor any of their advertisements or consumer choices whether one is in a prepaid discount club or not. After I showed the girl behind the checkout section my discount notice I was promptly told it had expired in Feb of 2023 which was my only reason for not dumping them sooner. I indicated to the girl: Why did the company send the notice? She didn't know and was equally unconcerned. Remember nothing else counts for these people except collecting the money.

However, there was one bright spot in the encounter with the eye doctor as this time he wrote that I would have a choice in the type of contact lens that I could buy (How? He wrote me TWO prescriptions) This is a schlock outfit at best, an excellent example of the declining health care prevalent since Obamacare was enacted. If I could I would give them a zero rating.

[Original Review]
America's Best is a California eye care chain with subsidiaries all over the country. Their 'online' prescription software is not amenable to jettisoning or ignoring the prescription form. You HAVE to complete everything to submit an order. But note that America's Best does NOT address the issues in the 2nd response that I raised but simply replies to things I hadn't objected to. Here's my additional response to 'AB':

Oh please!.

You don't have a user friendly system period. There's no logical selection process. Either one jumps through all the silly hoops or one one gets bum-pus.

I didn't have any funds committed as your website indicates funds aren't charged until the lenses are shipped. At least that part of your order form seems to work. Get this straight: I DIDN'T CHANGE MY PRESCRIPTION that's simply your unwarranted conclusion based on a misconception, as I told you that your computer would NOT let me just check the prescription verification box and submit. What's the point of the 'I don't know what my prescription is statement " box other than to DENOTE that a "CHOICE" can be made. (NOT TRUE) Why is it necessary to fill out the prescription on line and then submit it (later) in written form. Don't tell me, let me guess. I'm the first one who ever complained about it. This is simply incongruous and irrational. Obviously you people have never heard of quality control.

You can forward anything you like to your computer people as I have to site jabber but I serious doubt any body at 'America's Best would do anything about it. My guess is you didn't even structure your own website it's 3rd party trash. However, I'm certain that your optometrists enjoy the nebulous nature of the beast otherwise it wouldn't exist to begin with.

A. Williams

(I wound up buying the lenses at Walmart where I simply placed the order and they found my prescription from the reference I gave. Simple Huh?) Here's 'AB's second response:

Incident Information:
[2nd] 9/26 Message:
Dear Allen Williams,

I am sorry for the confusion. However, the reason the order was cancelled after notifying you was that we were unable to process the order, therefore the order was cancelled so your funds could be released from your card. We also have no control on what the doctor has prescribed you. We always check with the doctor to see if a patient is able to wear another brand then prescribed, however the doctor stated you are not approved and you will need to be presented with a trial pair to try out and make sure they are comfortable before purchasing contacts that may not work correctly for your eyes. This is why patients are not able to be dispensed a different brand then prescribed as we do not want them spending their money on contacts that may not work correctly for them. Contact lenses are considered a medical device and much like any medical prescription it is policy to go by what the doctor prescribes for the sake of your eye and vision health. If you are having trouble with the store and doctor where you had your exam, you may reach out to our Store Customer Relations department so that a representative can work with the store to get what you need for your prescription. We at the online store do not have control over changing prescriptions. They can be reached at ***162 or If you like I can forward this message to the department so they contact you. Thank you for letting us know about your concerns with the web site as we are always looking to improve it for better customer navigation. I have forwarded your message to my supervisor so that he is aware of the problems you have been having with the web site and as well as the issues you've experienced with the prescription verification process. We are currently working on revamping the web site in hopes of better navigation for our consumers. Please feel free to let us know of any other concerns and we will do our best to assist you.

Thank you,
ECommerce Department

Yesterday I finally got a belated response from America's Best although they claimed an earlier one. I have no record of it but I did get two not very cogent voice messages on my phone. Here's their response:

[1st] (9/21) message
Dear Allen Williams,

Thank you for contacting America's Best. I am re sending this email since you stated you did not receive a response from us. Unfortunately, we unable to reinstate a cancelled order. Also, we are unable to process an order for a prescription that is not prescribed by the doctor. The Sofmed Breathables Monthly was not prescribed from the doctor, which is why we could not go forward with the order. Different brands do have different measurements and lens material. The doctor would need to give you a trial pair of the Sofmed Breathables Monthly and would need to make sure they are the correct fit for your eyes. We are unable to fill an order for a different brand then prescribed as we do not want to risk damaging a patients eyes with an incorrect size are material that their eyes could react badly too. We were also unable to edit the order with the correct prescribed brand as we cannot alter an order where Paypal was used and we cannot alter it until a patient has approved for the order to be altered. If you have any other questions or concerns please let me know and I will be happy to address them for you.

Thank you,
Mary

I believe I addressed America's Best concerns adequately but all I received completely ignored the unprecedented action of cancelling my order on THE SAME DAY!. I didn't get an apology either that didn't come until the two voice mails. Here is my rebuttal:

Mary:

Don't give me that nonsense. You have a current prescription for me performed by YOUR own state line road optometrist. I shouldn't have to tell you that MUST take precedence.on any order conflict. Your system WOULDN'T allow me to proceed unless I completed that worthless on-line 'prescription' form. Which brings me to the question as to why it even exists. Without a hard copy to support any 'alleged' prescription change it should have been rejected by the system.

You didn't need to ALTER my order. If you had any common sense, you'd realize that the programming should have included a DEFAULT for America's best prescription of record. I've never heard or experienced anyone canceling an order a few hours later in the same day. I didn't get to my email as I reported on site jabber until TWO days later. Other companies give a day or two to resolve a dispute apparently you weren't concerned (or smart) enough to consider that option. You could have sent me an email as you managed to do at this point citing your concerns that didn't EXPIRE a few hours later.

I mentioned to the optometrist during the exam that I wasn't completely satisfied with Accuvue II because they weren't easy to put in but he never offered a suggestion and considering the office congestion and Covid restrictions leading to assembly line examination, I'm not surprised. I'm also well aware that different brands have different characteristics but contact lenses are virtually all 14 mm in diameter and offer the same diopter powers. The only difference was I couldn't select the correct BC parameter. My eyes wouldn't have been damaged; the different curvature would have just impaired my vision. The point is your system should have let me ignore the online form. It should have been academic because your system clearly states that "Don't know your prescription? No worries.we will collect your doctor's information during checkout..." so checking the box next to this statement alone should have made you ignore anything else but the prescription of record if you weren't using a substandard system.

I doubt you could alter an order even if it didn't involve Paypal given that monstrosity you call an order form. Allowing me a two hour window in which to respond doesn't indicate you were particularly concerned about garnering my approval but rather maintaining assembly line output. There's not much point in having lens manufacturers popup independent of the prescription, only lenses that meet the prescription specifications. Should appear on the screen giving the customer the freedom to try other products. The way your system is configured now is confusing and not very amenable to customer preferences. I don't think that's a coincidence. Obviously you people know nothing about how to present product selection according to manufacturer data to maximize consumer choice.

I don't need or want an optometrist to select a lens manufacturer for me if I know the lens specifications. Doing so suggests you're collecting gratuities for your recommendations. I don't need an auto manufacturer to select a car for me, get the point?

A. Williams

Original review ***

I was down to my last right eye contact lens in August and so scheduled an eye appointment with America's Best at their state line Branch in Kansas City. There was a two week backlog because of Covid-19 so the earliest i could get in was Sept 1st. My right eye experienced some vision changes and I needed to update my prescription before I ordered. The exam went reasonably well despite the asinine Covid-19 procedures which include taking your temperature. I placed my order on the 6th of September and received this response.

Hi allen Williams,

Thank you for your order! Once your order is shipped, we'll email additional details. If you don't have an account, you can create an account now.

Order Information
Your Order - September 06,2020
Order Number: ***
Status: processing
Total: $38.99
Shipping: Free
Tax: $0.00"

Then on September 8th, I received an email notice that a hold had been placed on my order that stated the following:

"Hi allen Williams,

Action Required: Contact us to update your prescription ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
We're unable to process your recent order because the item(s) ordered don't match the prescription we have on file. We've placed the correct product that matches your prescription in your cart.

Complete Order Now!

Have an updated prescription? Reply to this email with a copy of your valid prescription, or with a doctor's name and phone number so that we can validate the new prescription. You may also fax it toll-free to ***362."

Sincerely,

America's Best Contacts and Eyeglasses eCommerce Customer Care

I didn't actually complete the online prescription, just indicated the power and one other parameter because of their statement "Don't know your prescription? No worries. We will collect your doctor's information during checkout and obtain your prescription for you" stated at the bottom of the online form.

Since they had just performed the eye exam 5 days ago I felt that this was reasonable. So this sudden hold was bizarre because they had the prescription in their system.

Since I'm not in the habit of checking my email every day, I didn't see the two emails from America's Best until two days later on Sept 10th at which time I discovered that my order had been cancelled the same day that I received the hold notice:

Hi allen Williams,

Your order #*** has been cancelled.

If there was an authorization hold on your payment method, the release or refund may take up to 3-5 business days for your bank to process.

Still need contacts, eyeglasses or to schedule an eye exam?

That lit me off because of their statement to not worry about the prescription which clearly inferred that it took preference over anything written in their online form. So I sent the following email to their customer service group:

Exactly what the hell are you trying to pull? The first message I got from America's BEST was "We're unable to process your recent order because the item(s) ordered don't match the prescription we have on file. We've placed the correct product that matches your prescription in your cart. "

If you've placed the correct product based on your 'prescription' in my cart. THEN THAT SHOULD TAKE PRECEDENCE AND THE ORDER COMPLETED, anything else is nonsense. What reason exists for completing the online prescription form if not to select lens manufacturers offering the specified options because you don't process orders WITHOUT a written prescription?

Why would your online system ask a user to check a box indicating a copy of the prescription is available and then say the order doesn't match? It's YOUR fault that it doesn't match. The power specified and the lens diameter was correct. The ONLY DIFFERENCE in my online prescription order is that your system didn't offer the option of BC = 8.3 under the lens I selected. I could only select BC = 8.6.
What is the point of specifying a prescription if the system DOESN'T USE IT to select lens manufacturers providing the specified options for display to the customer? If 'Acuvue II' is the only company offering BC=8.3 (which in itself is hard to believe) THEN that is the only choice that should be displayed when the system processes the prescription. Customers shouldn't require an optometrist to tell him which lens manufacturers he may select because the patient is getting one person's opinion. There's a phrase for this it's called graft.

The next message from America's BEST was "Your order #*** has been cancelled. If there was an authorization hold on your payment method, the release or refund may take up to 3-5 business days for your bank to process. Still need contacts, eyeglasses or to schedule an eye exam? " I've read some classic [censored]ic responses in my time but this takes the cake.

To date I have not gotten a response or an apology or even a phone call for their online system not behaving in the way their documentation indicated.

I will never order lenses from this company.

08/15/23 I went to america's best for eye exam and eyeglasses. I selected a frame and ordered glases. On aug 18 I recieved a text, glasses are ready. Not able to see. Tech decided rx not correct. Will correct. Aug 31 text recieved, glasses are ready. Cannot see. Rx not correct. Will send back to lab. Sept 12 text recieved glasses are ready. Cannot see well, manager stated rx transposed. She will correct. Will correct. Text recieved 11/15 glasses ready. Still have problems. I am done. I have worn progressive glasses yrs. I dont know what the problem is. But they will not refund my money. What do you suggest.

Annie glover

Hi. My name is Cynthia Lardiere- I started employment 02/10/2023 location South Plainfield New Jersey as a front desk receptionist.

Friday 09/22/2023 I had a hostile situation with my General Manager.

The last of the situation was she slammed a folder down in my direction. I left tbe store very upset and she called me to ask if I was going to return.

This is not a professional situation at all. I am currently out of a job.

This is my first contact with AB regarding my glass frame. I spent over $600 (2 x pairs of eye glasses) & the frame has snapped at the hinge. No response from their on line contact form.

Dear Americas Best,

Customer ref; 705316

Receipt no; 15452

I write to express my extreme disappointment in the quality of my eye glass frame (Panama Jack)

Last Sunday (16/07), whilst wearing my glasses, I heard a soft crack sound & the left arm of my glasses fell to the floor.

As I can’t see without them, I couldn’t ascertain what had happened. I visited my local opticians expecting them to replace a screw to the fitting. However, they informed me that the plastic / hinge had made a clean break & they were irreparable. Also, they could not use my lens in a pair of their frames.

I purchased these glasses a little over a year ago (June 2022) & a great expense. I purchased 2 x glasses with progressive lens’ & paid around $600.

I now find myself out of pocket to $300 & having to purchase another pair to replace these.

I did visit the store in June 2023, whereby my husband had to have a re-test because his prescription was not correct from the previous year. He had to pay an additional $90 for this.

I had my other pair of glasses (bought at the same time as the other & also progressive lens’) tinted whilst in Madeira Beach on holiday.

The glasses (the broken ones to which I’m referring) were loose on my head so they were altered / tightened by an assistant whilst on this visit.

I have never had this happen before & I’ve been wearing glasses (plastic framed) for many years.

Obviously, I am back home (Portugal) & cannot visit Americas Best for an assessment.

I have attached a photo for your reference & would greatly appreciate an early response as to a resolution.

Thankyou

Allison Brown

I ordered my glasses 6/28/23. It is 7/13/23 and I still have no glasses. I paid $280 with insurance for bifocal/transition glasses and they still have not arrived. It's hard enough to have to wait this long with the 4th of july and all, but working without glasses is NOT an option.

Needless to say, on the 7th, (the due date for arrival), my glasses were not there. I tried two days later, still not there. Now it is the 13th, 10:01 am, still no glasses.

I called and told the associate that I wished to submit a complaint with the lab via consumer affairs, the assistant manager advised she could not (was not allowed), to pass me this information. How is it, you use a lab, that obviously has a problem fulfilling orders, you, the company, cannot provide the lab's information to lodge the complaint?

Obviously I will NOT be a returning customer.

I was a customer of America's Best for many years and I have to say, I spent a lot of money at this store on contacts. Unfortunately, I have diabetes and sometimes my sugars go high, which can cause my vision to change. However, I had never had any problems with getting my vision checked when these things happen. I was also an eye club member, which I thought was a good idea at the time, but it turned out to be a waste of money.

On May 18th, I called America's Best because the contacts that I had bought just two weeks before no longer worked due to my vision changing. I had just spent $100 for a 30-day supply of contacts. When I called the first time, I was told that there were no appointments available. So, I called back and asked to speak to a manager. That's when I spoke with a lady named Rene Gardner, who was extremely rude and unprofessional. The way she spoke to me and treated me was unacceptable. She made me feel like I was trying to get something for nothing. I have never felt so horrible. She spoke to me like I was a child and was not at all empathetic to my situation. Finally, she scheduled me an appointment that day with only 45 minutes notice.

When I arrived for my appointment, one of the doctors (a female with long brown hair who looked Indian) did my exam and said that she could not get a prescription for one of my eyes, which meant I was not able to get contacts. The ones that I had spent $100 on just two weeks prior no longer worked. I left and went to another eye care place where I paid $168 and they were able to take care of me and give me contacts.

The fact that I was pushed out and mistreated and had to go elsewhere to spend more money when I had already spent over $300 just two months prior is unacceptable. I will never go to America's Best again. They lost me as a customer, as well as my entire family!

I went to America's Best in Mc Donough for a remote eye exam because I needed more contacts and my regular doctor was booked for a month. The exam was not as thorough as my usual ones, but I figured it was better than nothing. However, I had to wait two weeks for a "test" pair of contacts, which were ordered along with a box, only to find out that they were incorrect. I was told that they do not keep any test contact lenses there and that I would have to wait for an actual doctor to come once a month for a re-exam to get the prescription corrected. This was frustrating because I was wearing my glasses at work and it was not working well for me.

I had to ask if they had any contacts that were close to my prescription, and luckily they did. Kudos to them for that. However, it has been two weeks now and I found out that the new ones were not in yet after waiting 15 minutes on the phone. By this time, I had already seen my regular doctor and got a much better and thorough exam and a pair of tester contacts, and ordered more. Needless to say, I will not be going back to America's NOT Best again.

To make matters worse, I had an appointment at the Griffin office before this one at 6pm, but when I got there, I was told that there was an emergency and the doctor was an hour and a half behind. They asked me to reschedule, but I was frustrated because no one called to tell me this beforehand. I had to run from work half an hour to the office, and my work doesn't allow me to leave during the day. So I thought I would try Mc Donough, but it was no different. I advise skipping America's Best altogether. Thanks for reading.

This place is a bit of a bait and switch, if you ask me. I really wish I had read the reviews before I went in to check out their glasses. I picked out one pair that I really liked, but it was going to cost me well over $700! That's just ridiculous. The $69 frames were really disappointing, and they didn't have a lot of options in my size (I wear a 49).

I tried on a bunch of different pairs, and some of them were okay, but some of them were just hideous. The ones that I ended up liking were a designer label, which is why they were so expensive.

To make matters worse, I felt like I was completely invisible while I was there. People who came in after me were greeted and helped before I was. It was really frustrating. I also had an eye exam and was supposed to get a discount with their "perks program," but I ended up paying more than I thought I would.

Eventually, I did get some help from a really nice young lady who seemed to be doing her best to accommodate me. But out of the 25 pairs I tried on (at least!), they kept pushing me towards the designer ones. Personally, I didn't think they were worth the price.

I've also heard that it takes forever to get your glasses once you've ordered them. I need mine as soon as possible, so that's not really an option for me.

Overall, I'm really frustrated with this place. I want to find a pair of glasses that I love, but I don't want to spend a fortune on them. And I definitely don't want to wait weeks for them to be ready. I think this place might be better for men than for women, but I'm still on the hunt for a better alternative.

If it weren't for the fact that I felt completely ignored while I was there, I might have given the service a higher rating. But as it stands, I don't think I'll be going back to America's Best anytime soon.

I recently decided to switch up my annual eye exam routine and give America's Best a try. I went in for a complete eye exam and ended up purchasing a new pair of glasses from them. One week later, I picked up my new glasses with no issues. However, during my visit, I encountered a problem with my old pair of glasses. I needed to have my nose pads replaced and asked the service person if they had the correct ones for my glasses. I explained that the left nose pad was larger than the original one on the right side. She took my glasses and began to look in different boxes for the pads that would fit my glasses. After a while, she returned to me and said that they did not have those particular pads as they do not sell those style of glasses there. She handed me my old glasses back, but to my surprise, the left nose pad was totally missing. I asked her where it was, and she told me that I did not have one on it when she took them from me. I knew she was lying and demanded that my pad be put back on my glasses the way I gave them to her. She continued to lie and say there was never one on the left side. I was so frustrated that I had to call over the store manager to explain the situation to her, but even then, I got no help. In the end, I just got up and left. This experience at the America's Best on Brook Road in Glen Allen, Virginia was the worst possible experience I have ever been through. I will never ever spend my hard-earned money and waste my valuable time at such a horrible business again in my lifetime. Shame on the lady who so-called helped me. I give them a D- rating, and I wish I could give them zero stars, but I have to give them one to post this review.

Time is so important, you can't waste it. So, I got some new glasses from America's Best. I had to wait 3 weeks for them because my prescription is really strong. But then, just 4 days later, they broke! I was so mad. I called the office in Durham and talked to a lady named Shamika. She told me to come in so she could look at them. But after only 5 seconds, she said she couldn't fix them. She gave me a card for someone who could fix them for $50. I was so angry because I had just bought the glasses less than 20 days ago! I didn't want to pay for them again.

Then, the store manager, Kaosha, came to help me. She told me about a $25 warranty that I could use for up to a year. I said no thank you, but she said she would reorder the glasses for me at no extra charge. I was happy about that. But then, after 3 weeks, I called the office and talked to a lady named Precocious. She wasn't very helpful and I couldn't understand her very well. She just said my glasses were there.

So, the next day, I went to the office to get my glasses. But the rep, Van, told me that they had never been reordered! I couldn't believe it! And now, they don't even make that frame anymore! Van said I could pick out a new frame and she would give me a receipt. But now I have to wait another 2 weeks! This is not the best!

Kaosha, the manager, should not have promised me something she couldn't deliver. She set a bad example for her employees. I think they should make Tummie or Van the manager because they seem to care more about finding a solution than just the problem. I won't be going back to America's Best and I'm going to tell all my friends not to go there either.