Fab.com
Reviews and Complaints

Ordered a bag from this website Fab. There were two colors available - navy and orange. It was a birthday present for my brother and since he likes dark colors I ordered the navy one. Unfortunately when my order arrived it was orange. I contacted their customer service and asked for a replacement but their said that navy bags were sold out so they sent me what they had in stock. They never bother to contact me and ask about the color! These people gave me nothing but headache and I will never buy from them again. I did not get a replacement or my money back.

FAB.COM has a defective credit card billing system.
My card was authorized an initial total charge off about $900 and subsequently FAB decided to keep charging me and placing authorizations on my card as they shipped the items, adding up on top of the initial authorization. This caused my credit card funds to be frozen and subsequently my credit card to be maxed out.
They email support is slow and completely unhelpful. Instead of contacting the client to figure out the problem they keep repeatedly trying to charge the card and there is no communication.
The worst online shopping experience that I have had. I do not recommend the use of this company to anyone.

I've been a seriously loyal and highly satisfied Fab.com customer since they opened up shop. Have ordered more than 100 items in all categories just in the past couple of years. When the rare issue arose, their "Crackerjack team" resolved it and, in some cases, even issued a small credit toward future purchase, which of course made me feel highly valued and kept me loyal. That's why my recent--and now my last--experience is so disappointing.

Received a sale email stating "100 designs. Up to 70% off. 7 days only" and, enticed as I often am because I love their merchandise, went to the site which said "we've picked our top 100 products. Get 20% off". Saw the quilt of my dreams, priced at $74.50 with NO size stipulation, and went to place my order only to discover that, despite nothing in their email or site headline stating select sizes, only one of the three sizes was on sale and eligible for the additional discount. The size I wanted was $169, NOT the $74.50 that was clearly stated with no qualifications on their sale page. Same ridiculous pricing structure for the two matching sham sizes. Sent them an email along with screen shots and got an explanation about the ridiculous pricing from a very nice rep. No offer to honor the pricing they very clearly promoted, not even a token credit. It took another email for rep to even acknowledge/agree that pricing/promotion were flawed. I ordered the size that was on sale and can use it for another purpose, but it's not the size I wanted and I'm very sad that it's my last order. I LOVE fab.com and now can never shop with them again because I no longer respect them. I gave the them chance to do the right thing; they opted not to do so. Their Crackerjack team failed miserably.

Fab is a good idea done extremely poorly. Ridiculously bad customer service, terrible order handling, and just a messed up company. I've tried twice to buy something through them, and both times I received multiple odd charges on my charge card, and waited forever and a day to receive what I ordered. When I contacted Fab, I got the equivalent of a verbal shrug. I won't be doing business with them again.

Although I appreciate the speedy customer service response, I am very dissatisfied with the 29-day delivery time. I'm also dissatisfied with the quality of the product delivered. The poster was a low-resolution, blurry, photographic reproduction. For the price of the item, I expected at least a higher resolution digital reproduction. This experience has given me grave doubt about the quality and description of the items listed on Fab. That makes me sad as I love the Fab website and the intent behind the mission. With such a long delivery time and questionable quality, I doubt I'll be ordering from Fab again. Sorry it turned out this way, I really wanted to be a huge fan of Fab.

Fab did the same thing to me that every one else is complaining about! They charged me 56.95 when I bought 4 items. Then charged me two more times for the items when they shipped at two different times! I was certainly double charged ! Paypal shows that I was! This company is riduclous! I am so upset that they think they can just charge you twice for the cheap merchandise they sell and that NO ONE WOULD NOTICE! WRONG!

Do your self a favor and do not buy from this company! It will be one hell of a headache!

OK. First, fab.com makes you sign up just to see what they have for sale. Next, they are selling these DISGUSTING fish tank things by aquavista. 4" and put live thick "aquariums" you hang on your wall- and put live fish in! ANYONE that knows ANYTHING about fishkeeping knows this is beyond cruel- not to mention all you'll have hanging on your wall is dead fish. Fab.com refuses to reply to comments about this horrible item.

My name is Amy and my bank account was compromised about 3 weeks after I placed an order with fab.com. After my account was compromised and I began to do some investigating I noticed that several others have experienced similar, if not the same issues as I experienced. I am looking into getting legal council to pursue and investigate fab.com. I am not asking for anyone to do anything other than share their story with me. If you have:
1. Placed an order from fab.com
2. There was a billing issue or their account was compromised following their order.
Please email me and share with me what your experience was. The email address I have set up for this matter is [protected]@yahoo.com.
I have spent the week trying to work it out with fab.com, and I’ve had enough. They are not responding to my concerns, rather they are being vague and shifting me from one person to the next. I’m confident my bank will refund me once the investigation is complete—but that isn’t really a solution, is it? If there is criminal or negligent activity going on, it needs to be stopped.
Anyone that does get into contact with me, your information will remain anonymous, unless you chose otherwise.
Thank you,
Amy

I placed an order on September 14, 2012 using a debit card. As of this date, I still have not received my order, but more importantly my card was compromised. I went to my bank and the only company that has access to this information is Fab.com, myself and my bank. After researching online, I see SEVERAL people complaining that after using fab.com their accounts have been compromised. I am hoping that by contacting you, The BBB, the police, the FBI and of course the Fraud Department of my bank is already involved we can stop people from being taken advantage of and stolen from. This company charged me for a shirt I have not received, then continued to steal several hundred dollars from my bank account, unless a whole bunch of people that ordered from this website "just happened" to get their accounts compromised with duplicate credit cards 3 weeks later. I suppose it could be a coincidence...Not!

It looks like my first order with fab.com was my last. I ordered a one-sie for a friend's new baby on August 15 for $12.50 and $4.95 to ship it! Today is September 4th and with no item delivered, I went to the site and attempted to find out why it has not yet arrived. Imagine how frustrating to find out that they claim it would take 17-26 days to ship. So I called the company and a very dim Customer Service rep informed me that there was a delay in getting the item. Great. So now, no item and no updates to explain why I'm still waiting 20 days later. I told him to cancel my order. Now, I have to wait for an e-mail to confirm the cancellation. I'm now seeing that many customers are being charged multiple times for things. I had better NOT be charged for ANYTHING.
Keep this up and you'll be out of business in no time. I found it elsewhere cheaper. Fab.com is a joke.

If you think about shopping at Fab.com, here is something you need to know! and trust me I won't shop on Fab.com again cuz there are just so many sites can do better. (It is not a super big deal, someone may just don't mind, but I don't like it. )

1. Slow shipping. If you have shopped on Beyond the rack, hautelook and so on the limited time discounted shopping sites, then you think you know what is slow shipping. Fab.com usually slower and sometimes much slower!
2. Returns. Most sites now offer free no hassle return, yes almost all the websites I ever shopped, but not Fab.com. Fab says it clear if item marked " This item is final sale and not eligible for return", then you cannot return no matter what.
3. Charges twice! (This is the one makes me really not want to shop on Fab anymore) Charges applies on the day items are shipped as most other sites. Two charges, one is the total order amount, the 2nd one is the total order amount subtract the amount of the shipped items! And in your bank account, both charges will show together, say they only shipped one $10 item, and your total order is $200, you will see the charges of $200+ $190 in your bank account. you may get the 190 back some time later... a day, a month, not depends on you.

If Fab.com varieties and good discount charms you, here are a few other sites that I shopped a lot and have had very good experience, I believe you will too! (Just google it if you will)

beyondtherack, hautelook, giltgroup, onekingslane and all those all sale sites... like 6pm, overstock, vitacost, HSN, even Macy's and JCpenny and so... on...
Have fun shopping online! Hope you will enjoy your shopping experience like I did most of the time other than Fab.

If anyone is thinking of buying anything from FAB.com, don't. I ordered some cups from them, was pretty excited about the purchase. Got notification of one item of the 4 was shipped out to me. Looking at my credit account I see three transactions for Fab.com. One for the full amount, a second one for the amount less what was shipped, and the third was $0. Concerned about this double dipping I contacted customer service. Their response was that the first amount was to "authorize" the purchase first, then they charge me once the items are shipped.

This is frustrating because my credit account considers both transactions in my balance. And when telling them of my frustration and that I will not be using them again, their response was "Unfortunately, legally, we are unable to charge customers until their order has shipped and that's why we hold the authorization." Over the years that I have been purchasing things from online, from small mom and pop stores to big corporations, this is the first time this has ever happened to me. Why can't they charge only once and Fab.com can't?