FabFitFun
Reviews and Complaints

I received this in my last box. I applied not once, but two separate times and this time my eyes were almost swollen shut.
I can send a picture if you supply me with a proper email address.
I cannot believe the situation I am in. I am not generally allergic to anything.
Not only is this painful, but very embarrassing to have to come in to work like this.

This is the complaint I just sent to the bbb against fff

I placed a huge order #7635558 for $760.99 on aug 15, 2018. I paid using a capital one visa. This order was delivered on september 12, 2018. I was out of town for family emergency and returned september 28 and opened the box to see most items were damaged and called and emailed the company that day. I provided pictures of the damaged shipping box and items. There were 53 items sent in one rather flimsy box with no packing material. There was no bubble wrap, styrofoam, or anything to prevent damage in shipping. The box was so large and heavy that it took two people to move it into my living room. These items were purchased as gifts for the holidays. Over 1/2 of the items arrived damaged or had damaged packages. I emailed photos and offered to send the damaged items back for a refund, offered to let them replace them or simply return. I spoke with customer service reps named sam and claude on several occasions. Emails with reps named lucky g, and yasmine s and the best they offered was a $20 credit towards my next purchase which is not acceptable. Yasmine said since this was not the first order fyi me that arrived damaged that I should talk to my local post office. I told them many times that they cannot expect to ship 53 items in one box with no packing material and expect things to arrive in pristine shape. Items with lids broken off and boxes dinted, bent, and smashed is not acceptable. Several months ago when a similar thing happened, fabfitfun replaces the damaged items which is their policy. However they refuse anything this time except a $20 credit. The damaged items were as follows: swe-li-001 s'well lemon drop water bottle (two) ($18 each), tef-li — 002 tea forte icon lusso (2) ($34 each), ova-be-001 ovation hair color therapy shampoo conditioner (part of a bundle costing $21), del-be-003 debra lipman hard rock ($5), ksn-notepad folio, gold dot (2) ($32), ski-be-005 skin laundry king pillowcase ($12), liv-be-002 living proof full volume blast (3) ($27 total), der-be-014 dermelect launchpad nail strengthner ($7), tav-li-001 taveeta band tea pot ($10), luv-fa-010 luv aj cascading snake chain necklace ($12), fff-li-029 fff tea strainer bottle blue ($9), sut-be-001 sutra ionic heat brush (2) ($29 each $58 total), sol-be-002 sol de janeiro samba foot fetish care ($11), spo-be-007, spongelle freesia pear buffer (2) ($7 each), sle-be-001, solei cordless flat iron ($89), spo-be-018 spongelle boxes flower lavender (2) ($7 each) were all damaged in shipping. Some boxes were smashed, some dented, the living proof sprays were all open and sprayed all over items in the box. The lid to the conditioner was torn off completely, the two kate spade notebooks arrived bent and one has black marks all over it. The two surta heat brushes have bent and damaged boxes as well as the rest of the items. These are not in giftable condition. Fabfitfun refuses to exchange, replace, or refund anything. All they offer is a $20 credit. No. I want a refund, or replacement for these items. I filed a complaint with my credit card company but who knows the outcomes. Please help with this matter so I can either get items replaced so they are not damaged or send these back for a full refund.in addition I was told by two customer service reps that returns were accepted if it was within the first couple of weeks. I have asked repeatedly how to return several items not damaged and have gotten no response. I have asked in emails and over the phone. I wish to return items sum-fa-101 summer & rose weekender natural (2 items), ($39 each for $78, sum-fa-102 summer & rose garment bag $29, and the sle-be-001 solei cordless flat iton ($89). The total for items damaged items is $461. Items I wish to return are $196.

Ok so last season I was really upset because i'm an annual member and apparently it was their 5 year anniversary. Instead of. Making it great for everyone, they made the box really awful and cheap for the majority of people in order to send an extra box to members who had been with them since day one. As far as i'm concerned it was a shady business practice. We all paid for a good box and annual members cannot opt out of that box. Then the box had this candle that was supposed to cost $45. Most of the people got it half full or all scratched up. I recieved it both half full and scratched up. They said they apologized and would send me a new one. I recieved that one a month later and it was so just as bad. They apologized again and said they would make it right. Ok, well months went by then I got an email basically saying so sorry no candle will happen. You can choose from a couple other items, none of which I wanted or would make up for it. I ended up with a granny purse I will never use. So then the summer box made me excited. I was really happy. I saw two things that I really wanted the foreo fofo and the tarte contour pallet. I see they had my choices backwards and let them know. I guess they figured because I would still get all items it wouldn't matter and didn't fix it in the system even though I asked them too. When I recieved my box the fofo didn't work and the countour pallet was thrown on the outside of the actual fff box into the other shipping box with some crumpled paper stuck on top and it was broken. I called and was really upset because if they had fixed it in their system, the pallet would have been inside the box and probably not gotten broken. They said they would make it right. I waited a month and finally recieved the knew box despite them saying they were expiditing it. The pallet was thrown in a box that wasn't even fit right and again just crumpled paper and broken in the exact same place. The fofo worked this time. So that is better but really. I can't believe this again. And now thy don't answer they phones. I just keep getting the voicemail. This is beyond appauling. I'm livid. I thought they cared but I can see they just read from a script.

My coworkers and I decided that we wanted to do a unboxing video for our summer box for fab fit fun, everyone box came different days which was fine until my box never came. I called this company complaining, after tracking the box I found out someone put the wrong zip code so my box would be returned to fab fit fun because of this, zander was suppose to be the person would would follow up on this, he never did. I was forgotten and neglected for one whole week. I then spoke to a liar name sam (female) she obviously did not read zander's call note if he actually made any notes. Zander also told me they would expedite a new box, he lied. Sam told be my summer box was already shipped, if she tracked the box she would know it is still being returned to shipper. This company uses the cheapest shipping method even if the customer is right and they are wrong. I spoke another liar in the office that said my new box is waiting on a carrier. I hope the ceo really know that being totally honest and transparent with customers builds loyalty with customers. This is such a bad experience I just feel like crying. I'm now still waiting on sam to call me in 2 hours.

Hi I reactivated my account under [protected]@yahoo.com I wanted to take advantage of the discount codes Yay or others the were offered for 39.99 and I did not get a chance to add it online it took me to payment and withdraw 49.99 instead please I would like to have the discount added can you Help Please here's my phone [protected]

Thank you Roxy Soto

I had originally ordered a specific box, but when that box was no longer available, the informed me that they were going to send me a different box. I did not want that other box, so I asked them to cancel it, but they shipped it out anyway! I asked them to mail me a return label, but they refused! I asked the post office to send the box back, and it is still sitting at the post office in ca for a week already! This is unacceptable!

I should never have signed up for this. Buyer beware. I have been wanting to try this forever! What a total letdown! I should have received my box on the 4th of this month and have received nothing but excuse after excuse. Now they gave me an incorrect tracking number for federal exspress and I am livid. All the horror stories that you read about in the blogs that unfortunately I found afterwards are true.
Please just dont do it. That's all I have to say!

You know, I regret. They sent me a bad second box and I'm not happy about it. Well, I got low-quality items and it's normal that I'm disappointed.
I think that these boxes have a simple, but a nice idea. It's kinda a surprise for women, it's unusual and it's fun. And it's not for free. So when I pay for something I expect to get some sort of quality this company doesn't provide.
So now I have no idea what to do with all of the items from the box because I don't know how to use them and how I can actually wear them, it would be inappropriate to me. So I can't say that they are terrible, but not the best one for sure. And if you think of dealing with them, think twice then, please.

I ordered the fall 2017 box plus add ons my total was over 100.00. I recieved my add ons but I did not get my box fedex said they delivered it but I never got it. so I contacted fab fit fun several times an every time I am told to wait a few more days that is bull I feel like I am just being put off. I am through with this co they jump to get your money but if something happens it is like well we got your money that's all we care about

This will be my third an last box from them there is no reason for it to take so long I have called three times an everyone gives me a different ship date my order was over 100.00 they got my money quickly I expect my items the same way very bad business I will be doing a review on my you tube about this I order from all over an it does not take any where close to this long I don't see this making it as word gets out hate to see this wish you had better business practices

I signed up with them. And I cancelled my subscription after 2 or 3 shipment because of the shipment issue. They have privileged customers who get early shipping deliveries. And I am included on the not so privileged customers of them. One of them emailed me trying to earn my business back. I did reactivate my account. This year I decided to cancel it permanently. The rep that I spoke with said"I can help you cancelling your subscription but unfortunately your box has shipped for you so we cannot cancel the payment for that one. I can give you a $10 discount for the next box if you decide to continue your subscription." I declined his offer. So now it's July 2nd and I still didn't get my last box which the rep said has been shipped when I called. I emailed them on the 30th of June and was replied on saying they will get back to me shortly. Nobody answered me yet. I left them a voice mail today. I hope that I will get a person to answer me soon.

BLup 60659

I ordered my box in the middle of May of this year, it is now the end of June and I have no received anything. It took a month to be shipped to me (as I live in Canada) and then was shipped back to sender right when it got to my city, according to the shipment tracking. I called and they advised that Canada Post said it was an error in address. I checked my online FabFitFun account and my address was correct, so I corrected it with them over the phone. Weeks after it was sent back, I emailed to ask if my replacement box had been shipped yet. This is when I got an email saying it was waiting to be shipped out and they provided my address in the email. The address was wrong AGAIN. I called this morning and talked to someone again, they updated my address and advised that it would be shipped out. Very disappointed as there clearly is an error in their system/ communication that got my address incorrect twice.

I was very excited when I found FabFitFun website and I decided to give it a try. I signed up and ordered my first box. They charged me and later I received all the confirmations. Waited patiently but there was no sign of my order and when I contacted them they said that sometimes it takes a bit longer to deliver. They asked me to be patient. Time passed and there was nothing, so I contacted them again and they promised to send me another box. I doubt that they really sent it to me because I did not receive anything.

When I found FabFitFun website I was super excited and thought that it was an amazing idea and decided to subscribe. I signed up for a one year membership and ordered my first box. I was really happy when I received my first box, until I opened it! I was so disgusted when I saw the products! There was nothing useful there and everything was a garbage! Tried to cancel my subscription but it seems like these guys from FabFitFun decided to ignore me! Do not use this service, you will regret that!

I really hope that my review will help someone. I have registered on the website www.fabfitfun.com. I purchased the items, which looked very nice and interesting. I didn’t get the at all, but the seller didn’t communicate or provide any information about the clothes. After some time, I decided to close my account and deactivate my card. But after I have done it, the company charged me for $12.89. They charge for the deleting your account.