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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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J
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account suspended and I dont know why

Dear sir i have been with facebook for many years though i dont use it much. Last week my friends we on holiday to europe and i loaded messenger so we could talk from europe. I had to load facebook to download a working copy of messenger. The only other thing i used facebook for was to order to electric scooters. I also downloaded some chicken recipies, I dont no why my account has been suspended for 180 days. After 20 years or so i am not sure whats going on. I am 75 years old i am never rude or abusive to anyone. I do note that my account seems to be used and i wasnt even using my computer or phone. Please could you let me know whats going on.

Many Thanks M Richards email at [protected]@iprimus.com.au

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10:47 am EDT
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Facebook Account hacked

My Facebook was hacked in February,2023 by Beneficiaries grant, these people scammed me and took 1,500 from me, right before our closing for the house. I now cannot get into my account at all my email was changed and password as well, and they have been using my old messenger account, to message people about this stupid grant, which is a scam, I need to recover my account had to make a new one, because of these people scamming, and I try to do the steps Facebook has but it's not working. You guys need to have a live person or live chats available for when we cannot access the steps ourselves. I just need my account recovered and hacker caught and stop using my old account.

Desired outcome: Recover account.

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M
10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook account has been hacked and no login or access week

I have been trying for 7 days as Hacker changed my mobile to his using WhatsApp Account and changed to his email and hacked new Profile setup until get account back. Just no Human at Facebook or WhatsApp just ignored.

It such disappointment the service is no response no concern person's data. No protection is the platform.

I think hacker blocked me.

Desired outcome: My Facebook Account back as personal and Business Data who knows what hacker doing.

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11:57 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Fake US Bullion and other currency fed via Facebook ads

Facebook is generating ad revenue from companies selling fake coins and bullion. Facebook is profiting from these crimes. Facebook is refusing to take down the ads. Facebook is therefor complicit in federal crimes. Facebook is facilitating the rip off of millions of people around the world by feeding these ads into peoples private stream. Facebook has not responded to hundreds of flags on ads that are obviously for fake products including those that claim to be from the US MINT.

Desired outcome: Facebook STOP selling ad space to OBVIOUS ILLEGAL SCAMS.

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11:49 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Recommendation for Facebook

I have an idea that could be a steady source of income for Facebook. Unfortunately, I can not get a phone number or reach any living human being. I have floated my idea past over 100 people and everybody, I mean everybody was very enthusiastic. How do I get somebody to talk to me? This has been a very frustrating search and the only solution I see is to fly to California and show up in person.

Desired outcome: I would like somebody from development to contact me-[protected].

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K
3:51 pm EDT

Facebook Hacker deleting my account

I'd like to report my account hacked and deleted. I was trying to delete peple o don't won't to talk to or fallow any more peple like the TV shows Chicago PD and fire and med. I have had nothing but problems with these people since joint to them. I think they may of some how deleted my account or some one from the shows. I had games and other stuff I could enter on my page and others I could chat to . I do now the name of this person in the TV show who has maybe deleting my account. I'd like to file a a complate againts all three shows if I can. Can you bring my old account back .

Sincerly

Katherine Jane Loudon

Katherine.[protected]@gmail.com

[protected] cell phone

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C
1:51 am EDT

Facebook Facebook

My mother passed away in May of this year and I submitted a request to deactivate her accounts via the support page after discussing this with my father and family that it would be best to close her accounts, to aid with our grieving.

I received a response from the Facebook support person to provide my mothers certificate of death and also my birth certificates and they will assess to have the accounts closed.

They then responded that they will not close the accounts (4 in total, Mum would forget her passwords or change phones and open new accounts)

Desired outcome: I would like to have my deceased mothers Facebook profiles closed.

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C
10:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Help desk

on Wednesday 27th July 2023 my facebook account was hacked, they changed my name to Володимир Зеленський which according to Google Translate is Vladimir Zalenski, and disabled my account.

If I follow the steps given by the automated help desk it ends up saying that my account has been disabled.

I have tried to explain what has happened at least three times through different forms and sent copies of my drivers licence, but still no joy.

This account is my only means of staying in touch with my school friends in the USA, and now I feel like I've lost everything.

All I want is my account to be re-enabled so I can speak to my friends again.

Desired outcome: re-enable my Facebook account

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12:08 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Use other members to get back into account method

I can no longer access my facebook account because of this measure. I was asked by an individual on facebook who had ran for a political position in the local area to give him a code that was sent to my phone. He then locked me out of my acount and attached his phone to it so I can no longer get messages for my account on my phone. I submitted my identification. I canged the password but I am not allowed in my account that has my entire family photo album on their. This is abuse. Everytime I am able to move forward with a hack and escape these thresh holds I get electronically harrassed. My EIN is attached to this account. Their are payment and payment recieving options on this account. If I have already verified my Identification, the first year I get a new license number, Then I should be able to get back into my account wether or not their is an authenticator. Facebook needs to straighten [censored] up and crack down on somw thieves.

Desired outcome: I would like a reponse and I want back in my account.

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6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Profile on facebook

On about July 24th, 2023 Facebook Permanently disabled my profile with no warning, never having been suspended before. When I asked for a review they stated I had Permanently been disabled and they were unable to review because I did not follow community standards. There is no other communication and no way to talk with them. I have no idea what standards that I did not follow for them to Permanently delete my profile.

I have had a profile for atleast 15 years and have never had a problem.

In 2011 my military son died and at that time they memorialized his profile, which means only those friends on his profile can see his profile. I will never be able to see his profile and or send messages to him through messenger. I understand he isn't alive but it brought me solace.

I also had a small business page on there, that I was the only Admin. Now that page sits with no Admin and no one to communicate with customers.

Desired outcome: Reinstate my profile, at the very minimum tell me what I did.

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5:06 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook websites on Facebook

You allow companies to sell products on Facebook that are scamming people to take there money. You are just as liable as these scamming sites because you allow it to happen, Do you not screen these companies before they place there products on Facebook? I am taking legal actions against Facebook as well as other companies that are involve in fraud, you are accountable for your actions even if you think your not, I have to try and get this stopped, You are committing a crime of fraud, millions of people try and think that when they buy anything on Facebook they may think that it is legit you are committing a crime. Here are just a few of these companies.

CONIWEI INC,

Bed bath & beyond [protected]@outlook.com via emaill.shoplazza.com

Kiasko via shoplineemail.com

Desired outcome: To get these companies off Facebook and for me to be compensated for the loss of purchases and the stress that they us through.

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10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unfair/unfounded suspension for no reason

I have set up facebook accounts in the past, but I just don't stick with them so I close them after a while. I recently decided to make a facebook account, which I signed up for this afternoon. I opened the account, verified my email, and then left the tab open on my browser for a few hours to make supper, have a shower, jot down some notes for how to write my bio section, and take a photo with my computer to add to my account. I did not yet make one single post, but when I went to fill in more of my new facebook profile, my screen said I had been suspended?!? I clicked the link to appeal my suspension, but I was just sent a link to submit a photo "for verification" , no place to write and provide my side or ask/explain what happened! I had not yet set a photo for my account, the photo I sent in after my suspension was the photo I took tonight to set as my facebook photo, so how can a photo verify my account? I had barely started filling out the details of my new account, what could I have possibly done wrong? I am very disappointed because I was looking forward to using facebook, planning what kind of posts I would like to make, and ways to keep myself interested in using my account this time . Now I am not as eager to start a facebook even if my suspension gets lifted. You really dimmed my excitement. My email is [protected]@gmail.com.

Desired outcome: An apology and an explanation for why my new account was suspended before it barely began is my desired outcome, but I will settle for getting my account suspension lifted.

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8:23 am EDT

Facebook my permanent account was disabled

My personal Facebook account has been disabled by mistakenly, i am very old Facebook user from 2012 and I can't go to against Facebook community standards guidelines and policy. your fb algorithm mistakenly disabled my original account I used my real name and date of birth in account, and doesn't involve in illegally activities on Facebook platform, I know all of meta rules. Therefore please I request you human review of my account and reinstate my Facebook disabled account as soon as possible.

my Name; Anantha Reddy Gurram

EMAIL ID: [protected]@gmail.com

DATE OF BIRTH: June 2nd 1992

PHONE NUMBER +91 [protected] and +91 [protected]

COUNTRY: India

LOCATION: Hyderabad

Desired outcome: My id [protected]@gmail.com

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3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account Hacked

Someone hacked my Facebook account on July 16, 2023. They changed my password and removed my email ID and phone number. I am trying to recover my account using the steps provided in the Facebook Help Center, but they are not working. They are giving me a link to visit https://www.facebook.com/login/identify?helpref=help_wizard, where I have to upload an ID. However, when I try to upload the ID, I get a page not found error. There is no way to directly contact Facebook or use email or any other methods to contact them. I have sent messages to Facebook using various social media platforms, but I have not received a response.

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2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Facebook do not use dating app

people claim to accuse people on there of stalking them when u cant do that on the app the app has become a scam and games and people wanting one thing making false acusations u can not prove with out video or pics is crime and is 6 months in jail do not let any one do this to u people are immature and have nothing better to do then make false acusations

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Resolved

fixed

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J
12:25 pm EDT

Facebook Marketplace UK

Dear sir, madam

I recently was scammed by a marketplace user and I lost £60. I tried to recover that money with my bank but I couldn't.

It is extremely sad that these people are damaging marketplace and are allowed to thrive by giving false identities and profiles. The scammed customers should have access to their phone number to retrieve their money.

Marketplace has to change to protect the buying customers.

Desired outcome: Get my money back or the details or the scammers

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5:17 pm EDT

Facebook Hacked facebook and messenger account

My facebook & massenger account was hacked since july 5 by a terrorist using my account to publish terrorism photos & blackmailing me to use my personal photos in an illegal issue. Asking for money,

More than 30 emails were sent with no reply. I phoned call center of facebook in more over 10 countries all over the world.

Even through business chat which I hardly reach they refused to help although I declared them that I m in risk and in a bad need to help.

Desired outcome: i live in fear & stress police report was made but cannt reach the terrorist hacker i live in risk

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11:58 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Marketplace is discriminating against me!

I am trying to offer a loft for rent in my apartment, but I see that Facebook Marketplace has terminated my postings. I don't recall being notified for any reason for this action. In fact, I've looked up my profile and it states that I have "no violations". Then I was able to find "my content" but almost all listings had something wrong with them so then I deleted them.

Perhaps I posted too many of a similar post True, I only need one. I am trying to follow their policies and make sure that there's no discriminatory language.

I have since rewritten the content to better describe only the room and amenities. However, once I pick "Publish" it does not active. I get a "query error" message.

What's strange is that I am able to see one post, that's on "Queer Housing Madison". Perhaps Facebook is discriminating against me?

Desired outcome: Please reinstate my posting to all groups!

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11:24 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook To recover my page.

I was hacked and no one will help me. I was hacked 7/11/23 by a nigerian hacker early in the a.m. my page that needs recovered is Robin R. Graham. They changed my email and phone. I have parts of their email and phone number. I got down to the last verification step and didn't receive the final email. help please. I need this page for my business. thank you.

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12:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook hacked and you blame me

My Facebook account was hacked a couple months ago. I notified you, my friends notified you, and one girlfriend even sent you the IPO address of who hacked my account. Now whomever hacked my account is posting things I have never and would never post. I have friends in the various federal agencies part of this. I do not appreciate you blaming me. So fix what shows up on Facebook so as not to reflect that I am doing such atrocious things or I will seek legal counsel. You have been told many times.

I won't be sending pictures as you are letting someone keep posting on my facebook account. I do not appreciate this as you have been told many times. Again, I will seek legal counsel, monetary compensation for slanderous/libel accusations against my good character.

Desired outcome: I want my name cleared on line, the internet, all social media accounts, or if not done, I will seek $100,000.00 upon talking with my attorney and federal agents. I worked for the legal system and U.S. Attorneys office for over 30 years.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
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