Fahlo
Reviews and Complaints

Fahlo sent me an email stating that I had won a free odyssey bracelet I put it in my cart read how much shipping was and left the page the next day I was sent another email saying that I would get free shipping for the items in my cart showing the odyssey bracelet In my cart at $0.00 but was not able to complete the order the website would not allow me ... when I contacted customer care asking for help completing the order as the email stated I could I was told that Fahlo did not intent to honor that deal and I have not received it.

Ordered six bracelets for Christmas gifts and six bracelets came with only five tracking cards. Have sent two emails one direct from my order and one through their website with no response. No customer service phone number is listed on the website and now these gifts will not be usable without the tracking information. This will be good to know for next time and perhaps we will order from a different seller

I ordered four bracelets as Christmas gifts on November 27th when Fahlo has their cyber Monday sale. I was very excited to give these as gifts because I had heard great stuff about this company. On December 4th, the bracelets still hadn't shipped, so I messaged Fahlo customer service through their website. Never got a response, but on December 6th, I got an email saying the bracelets shipped with DHL to be transferred to USPS. Since then, the tracking has only gone to December 9th in Orlando, but nothing since then. So, on December 14th, I messaged customer service again through Fahlo's website, and I messaged through Fahlo's Facebook page. Unfortunately, there is still no response. These were supposed to be Christmas gifts for friends and my teenage son's girlfriend. I really would like to figure out if I'm ever going to receive my purchase or if I should just get a refund.

I have quite a few animals with them and early on one of mine stopped tracking and they replaced it. Then, recently, I had contacted them about my other animals not tracking at all along with order numbers and all of that. Their answer was we only guarantee tracking for 6 months and if you want another animal you'll have to buy another one. Absolutely livid right now.

I love the bracelets however, one of the turtles tracking is not current. I think the transmission is not working. Turtle hasn't been tracked since 2 weeks before we received our bracelets. Very disappointing since this is a gift for our granddaughters. I have requested a new turtle through email and have not heard back

The turtle tracking bracelets were a big hit with my hard to shop for granddaughters. They had so much fun comparing turtles that I got one for myself. Shipping is fast, the bracelets are cute but it's the tracking that's steals the show! I only wish there were styles that boys would like. I have hard to shop for grandson's, too!

My dad gave me a Polar Bear for Christmas, 2021 and when I saw the bracelet I knew exactly what it was! I have wanted one of these for a long time and I was so excited! I look all of the time at "my" bear on the app and I feel so attached to her. It's amazing to see their trek and I did some extra reading about Polar Bears to learn more. Thank you, Fahlo!

Bracelets are cute but in general disappointed with my experience. Ordered 3 bracelets for my daughter for Christmas under the notion that the animals could be "tracked" but feel this is misrepresented to customers. Tracking was not current for any of the three animals. Last tracking available for our elephant is last August. Company did not reply to my email about this.

This company is awesome! I saw it advertised on ***. I ordered three bracelets then worried it may not be legit. I posted a comment on the *** page that I was concerned and didn't receive a confirmation email of my purchase. It was a SUNDAY on a holiday weekend and they answered my post privately. The quickly helped me, finding it went to my husbands email. Sure enough it was there. Such a great company! I'm ordering more today!

I have been amazed at how fast I receive my orders. I have ordered these bracelets for my friends, family and ME. They are beautiful, fit well, and meaningful. Just to look at them it makes me feel good that in some small way I am part of saving these beautiful animals. Customer Service is fantastic! I asked to have my tracking done on my desktop computer and they took care of it immediately. I ask them every time I get a new animal and they are great.

I love the message that Fahlo is trying to spread. The bracelets are lovely and my kids (boy and girl) love them. They love the cards and tracking info that comes with them as well. I usually order these as gifts so I love that they continue to add different animals to track. Also, the customer service is top notch! The few times I have had to reach out to them they have responded immediately (within minutes this last time) and are very responsive and friendly. We will continue to support this business!

I need to rave about Fahlo's amazing customer service. The minute I saw them, I knew I had to order whale and turtle tracking bracelets for a marine biologist. It was the very first gift that I've ever purchased for this person and it was really important to me that I made a good impression. There were issues with the delivery (Canada Post) and I panicked. Fahlo customer service was immediately responsive and rectified the situation. The gift arrived on time and the giftee was delighted. Thanks for helping me send a great Christmas present.

When I first ordered the sea turtle and the elephant bracelets I was afraid they would not arrive in time for Christmas. The rep I talked to assured me they would be in Texas in plenty of time for the holidays...and they were. My granddaughters had them linked to their phones within seconds of opening their gifts and loved having their 'own' animal with a name to watch. Because they loved their bracelets I ordered the shark and the polar bear for birthdays and Valentines. The bracelets are well made and are a great teaching tool as well. You can't go wrong ordering from fahlo.

Wonderful doesn't begin to describe this company! I ordered 25 penguin bracelets back in December for a penguin study in my son's class. A few of the colors were sold out. So, on a SATURDAY night, without me contacting them in ANY way, they reached out to me about the issue and expedited a mix of colors in order to ensure the class received them on time. They were a huge hit! Since then, I've ordered a polar bear, elephant and joined the subscription club! Just placed an order for the new giraffe trek bracelets as well. People constantly ask about my bracelets and i direct them straight to the site. Will very happily be a customer for life!

I ordered 3 bracelets from this company, I received my order it took just at 2 weeks from order to receiving. They are well crafted and my daughter is going to love them when she gets them for Christmas. I will most definitely be ordering from this company again. I am very happy with the items received. I also had emailed them as I had not gotten a tracking order from them and they had responded back to me within a few hours and told me that I according to the information that they were given I would be receiving my order that same day, and when I went out to check my mail the package was there just as they said it would be. I was very happy with the rapid response that I received from the company

I ordered 4 bracelets, received them promptly, but have a problem with one of them. I have tried to e-mail them last Monday. I received an e-mail saying they will respond within 24 hours. It is now Friday, and I have received no response to my inquiry. All of these reviews talk about the great customer service. Why are they not responding then? I spent good money on these bracelets and I'm now considering sending them back and letting my friends know about my experience. Customer Service is very important in every good company doing business. Very disappointed. UPDATE: I received the same "canned" e-mail response as I did on Monday. "We've received your e-mail and typically respond within 24 hours." This doesn't look promising.

i got my bracelets just yesterday and am already in love with them. even debated with myself to buy a few more. i got a female loggerhead sea turtle named P and a female elephant named T. fahlo is nothing but an amazing business for doing what they do for wildlife, and also for people like me. my pride and joy is found in animals and nature, has been for my whole life. and to be able to partake in such an amazing movement and also be able to track my two favorite animals did nothing short of bringing me joy and happiness. thank you fahlo staff and literally anyone else who helps do these amazing things for wildlife. i will definitely be talking about your business and my bracelets for a good few months. you all have my utmost respect and support. thank you all for what you do

I placed an order on November 23 for my son's friend's birthday party. He loves sharks and I thought this would be so cool to track a shark and have a cool bracelet. I noticed I was never getting an update so I reached out on Dec. 1 to check and see where the bracelets were. First I was told to give it a couple more days. Then I was told *** was having an update problem. Then when I showed them USPS wasn't updating it either, they asked for my address. All of a sudden, they "found" it and *** has it. You can see what's going on with carriers and it's obvious they created a label but had never taken the bracelets to *** to ship. Now my son is going to a birthday party tomorrow night and has to tell his friend his birthday present is coming. 17 days from Texas to Kansas is a little excessive. When it gets here it will be 23 days-if it's really coming.

Hey I ordered 3 bracelets from you on 26th November, my order was confirmed, I still haven't received them, I have e mailed you many times, only to get the same automated message everything. I ve just had a 1 to 1 chat with someone, they want me to pay £1 to speak to a technician, which I am mot prepared to do & don t see why I should, when will I be getting the bracelets or I will be expecting a full refund ASAP?

Not a happy customer.

I ordered 8 bracelets on 20th November and it’s been 3 weeks with no confirmation it has been shipped or I will receive them. I have since emailed their support email with no response either. These are gifts for Christmas so want to ensure they arrive to the UK in time.



ORDER NO #1616117. Please can someone confirm when these bracelets will be shipped / delivered by. Thanks

Hi my dolphin is no longer updating as of september 15th 2023 I have not had the bracelet that long please I would like to request a replacement of my choice

Because my good friend bought this dolphin bracelet for me at a gift store in Hawaii and I’m really bummed because it stops working and if had three different dolphins please can you help me fix this or send me a new bracelet of my choice or another one dolphin because I really love this bracelet and how you can track the different types of animals

I had brought 4 bracelets from the Fahlo website on 31/8. My order number is #1471370. When the shipment came to Hong Kong, it got returned by the Hong Kong Post office without noticing me. They claimed that there were a mistake on the address so they couldn’t find me and deliver to me. I have checked that my address were totally correct so it shouldn’t be like that. Contact through emails, Instagram or even though Facebook but no one reply me. Why said 24 hours? Contact for 3 days more already. $6X deducted from my Mastercard and there were no refund or reach out for the shipping problem? Ridiculous and very disappointing.

Bought an elephant tracking bracelet on Aug 24 and paid the extra 9.95 for 2-3 day shipping. It says it shipped 8 days ago and still no bracelet. They clearly didn't ship it the way I paid for. I would like a refund for the 2-3 day shipping. If the bracelet doesn't arrive this week, I want a refund for the entire order. Pretty disappointed in this company. :( My daughter was super excited too, this was supposed to be part of her birthday gift, hence the quick shipping I paid for. Pretty bummed!

On 5/12/23, I ordered 3 turtle tracking bracelets that were charged to my credit card. I did not receive confirmation of my order or an order number. I made several email attempts to contact their support division to inquire about the status of my order and what the expected delivery date would be with no response. I have however received promotional texts offering special product discounts. In replying to these texts to ask about my order, there has been no response. I purchased the bracelets for my girls who I'll be seeing soon on an upcoming trip. With no communication back from the company, I'm not confident that my order is being processed, and if it is, that I'll have it in time for my departure. I've since found an alternate source to purchase the bracelets and have sent another email to the support division requesting cancellation of my order and to refund my credit card. Unfortunately, no word back. Any assistance you may be able to provide would be kindly appreciated. Thank you!

They took money out of my account, I purchased a bracelet well I just paid shipping and that was a few weeks ago so I don't understand how a automatic payment was taken out of my account

I ordered and received a bracelet but no QR code or way to track the turtle. I'm trying to get them to send me the way to track the turtle that goes with my bracelet. Searched online and can't find a way to contact them.

I ordered a bracelet for $14.95 from Wildlife Collection (elephant ) My credit card was charged on 10/3 $21.16 with shipping and tax. I received a text on Oct 4th saying order was shipped by *** ecommerce Tracking#***. Check with *** and they have no information. I have no confirmation # only the text.

I ordered 2 bracelets on Dec 3rd 2021. The money was taken off my credit card and I was charged $53.37. I never received an order number or confirmation or email of any kind. I went onto the Fahlo website and did my research to make sure it was legitimate. This was a Christmas present and im very disappointed that im out the money and nothing has been sent.

We purchased a shark to track from Fahlo for a 10 year old, he was very excited to watch and track the shark. The shark hasn't moved at all and the data shows no movement since the shark was released. It has been heart breaking for the 10 year old. I have sent 2 emails to Fahlo requesting a new animal to track or my money back. I haven't heard anything from Fahlo

I ordered 3 bracelets from this company and paid for rush 2-3 day shipping. I received a shipment notification that has not updated in over a week. I have emailed twice asking where my items are (ordered on the 8th and now 11 days later with no package). As of my second email there is no response from them or package being received. I have checked spam and all other filters there is no correspondence from them at all.

I purchased a Shark bracelet and tracker and my shark, ***, has not moved in like 5-6 days. I have seen a ton of complaints online about their trackers not working. I am honestly just happy to contribute money to a good cause, but would really like to know what the problem might be and if it can be rectified. I hope the shark is okay and that perhaps the tracker fell off. Any advice or help would be greatly appreciated.

So me and my sister got a polar bear bracelet today and my polar bear was last seen sept. 11 and is 29 but has not moved at all. My sisters bear has moved but wasn't last seen untill jul. 4th and im worried both our bears may have died. Ive never bought one of these bracelets before so im not 100% sure on how long the tracking updates but i think both our bears have died so can you please figure something out for ous because we are disappointed about our bears.

I purchased three of their elephant bracelets at one time, and was excited to track the elephants with the accompanying QR codes on the photo and info cards, that came with the bracelets. After multiple attempts, the QR code kept popping up with the same error message. I took a screenshot of it. I thought that maybe their system was down, so I waited a few hours and tried again. The same error message keeps popping up again and again. The deciding factor for these purchases was the ability to track the elephants. The bracelets were just a bonus to me. I have emailed the company regarding this, but have yet to receive a response or return instructions. I feel totally scammed and betrayed by this company, and want to protect others from also wasting their money.

I ordered a bracelet from Wildlife Collections to help combat the near extinction of sea turtles. I paid $14.95+ tax for the limited edition pink turtle bracelet and $4.95 shipping. I was eventually given a tracking number that was not accurate. Then a tracking number that said my package was in route to me but it wouldn't update on the tracking. I contacted the company and they said if I didn't get an accurate update to my package whereabouts by that following Friday Sept 10, 2021, they would re-ship my item. On Friday I again contacted them and told them that there was still no update and they told me to wait longer. Today I contacted *** to see where my package is and they informed me that my package was never sent out by the company but a shipping label was created. I again emailed the company and haven't heard back from them. I placed my order on Sept 4th 2021 and today is Sept 13. I want to be refunded for my purchase as this company, I believe, may be fraudulent.

On Sunday, March 28, I made an onlinecus order with Wildlife Collections for a bracelet. I ordered a bracelet with the knowledge that the proceeds went to the wildlife, this particular one for the polar bears. I paid $14.95 for the bracelet, with a $2.99 discount. I also paid for express shipping (2-3 days) in the amount of $9.95 and sales tax in the amount of $1.45 for a total of $23.36. Monday, March 29 a shipping label was created by the company where I received a tracking number. This is the last thing on the so called package. I sent an email to the company and a *** request for customer service since there is not a phone number for the company. I was informed yesterday that the bracelet shipped and it was the postal service issue. I have spoken to the postal service twice and they have assured me a label was indeed created but the company never sent the bracelet for shipping. I have sent several emails and *** postings where I have gotten flip/short answers from the company. The company has requested to be contacted privately through *** so they keep a "high" standard to their potential customers. When I finish this mail, I will also report them to *** as frauds. They refuse me answers, will not refund me and will not contact me anyway but email. I believe this company is fraudulent and they will not take responsibility for their actions. I feel as though this company preys on people and their good nature in wanting to help the wildlife in this world.