Gumtree
Reviews and Complaints

As I sit down to write this meta-review, I can't help but feel a sense of responsibility to warn you, my fellow consumers, about the pitfalls of engaging with Gumtree Australia. With a dismal rating of 1.9 stars based on 13 reviews, it's evident that many customers have faced significant challenges on this platform. One reviewer described their experience as a clear scam, highlighting the frustration of paying for ads that never appeared. The lack of customer service responsiveness adds another layer of concern, leaving users feeling stranded and cheated. It's disheartening to see individuals being taken advantage of, especially when trying to conduct legitimate transactions. While some may have had positive encounters, the prevailing sentiment seems to be one of disappointment and distrust. In a world where transparency and reliability are paramount, Gumtree Australia falls short of meeting these essential criteria. Proceed with caution, dear reader, and may your online ventures be met with integrity and fairness.

Probably one of the best free ads websites in the uk.
Find anything you like from a car to a new wife.
Search by area and by category. I have found the site to be OK and have used it many times in the past. Cant say Ive seen any scammers, but Im sure they do exist on a site of this size.
Overall - Its OK.

It's essentially the classifieds sections of you newspaper, online.

The site is full of people selling items from kettles to three bedroom houses. The site splits the Uk into areas, so you can search for you desired item by location.

It's funded by advertising, so it's free post items.

Good evening I have been having a conversation for a few months with Gumtree unfortunately it has not dawned on anybody I'm struggling to communicate with Gumtree

If they send me a message your staff they think the problem is resolved

Can you find someone who can communicate with me and resolve my problems I'm blocked I've had my account deleted because they said it was the best option for me I've been a customer for 12 years wow are you just disregarded me and say it's you have to delete it because we cannot change your email

Any sensible help would it be appreciated

Anthony

Transaction 53829270NC851983V was posted on the 21st October 2023 and $66 paid Order No: GT6082920. Re "2001 Regent Cruiser Caravan 5.8 Metres"

Yesterday I edited my advert and reduced the asking price in addition yesterday the 26th I tried to add one more photo but Gumtree would not accept it saying it was already added which it wasn't.

Today I tried to view my Advert and the system tells me I do not have one.

Despite all of my emails to you, and your assurance you would stop emailing me
"you have failed"
I am still getting emails from you on a daily basis?
I have no idea why you still persist "what do I have to do to make you" stop full stop "You really are disgusting" I will have no other choice but to take legal action against you "
If you choose to ignore this message

I had posted a advertiment with gumtree for a 8 week old litter of puppies under the for sale for the cost of £64.95

V.A.T at the cost of £12.99

Order Total as at the cost of £77.94 Order refernce number ( [protected] )

7 day Feature in dogs royal wootton bassett.

i can not make any contact with them by phone as of now. the robot system dose not operate and you can not send a reply.

Why do Gumtree not check the advertisement befor taking the payment from the person putting the ad on the gumtree site.

please if you wish to phone me please do so.

Regards Donna.

I placed an Ad with Gumtree and paid £2.20 to have my Ad stay on top of the listing for 7 days. The money was taken from my bank account immediately after submitting the Ad and Gumtree then removed my Ad within seconds of the money being taken with no explanation why they removed it.

The Ad was for a bundle of jigsaw puzzles which I accumulated during lockdown and now wanted to sell. I see no reason why the Ad was removed, why I never received an explanation, and why they took money from me so quickly and not refunded before refusing to list the advert.

I have had a Gumtree advertisement entitled "Paradise Pure Poultry" since December 2022. During the last few days I have not been able to see my ad. The page claims there is no listing. I also believe that others cannot respond to my ad. I raised the matter with Gumtree Australia help and support. Roxanne suggested that I sign out and sigh back in again. I tried this and anything else that I could think of but to no effect.

Please restore my ad and access to it.

Thank you

Dr A. Hashemi

On the 6/07/2023 I attempted to post an ad selling a leather sofa on Gumtree.

I was immediately informed that the ad had been 'removed' and that I would receive an e.mail informing me of the reason.

No e.mail arrived.

I tried again with the same result.

I chatted with a 'digital assistant' three times, I was told three times that an actual person to chat with was unavailable, on each of those occasions I was told that I would receive an e.mail to communicate with someone, those e.mails never arrived.

I de-activated my account and opened a new one hoping that this might resolve the issue.

With my new account I attempted a further 6 times to post the ad and each time the ad was removed, and, as with the old account, I never received the promised e.mails informing me of their decision.

I again opened up the digital assistant chat box, this time I stated 'account hacked' in a last ditch effort to speak to an actual person.

This time it worked and was told that I would receive an e.mail stating why my advert was never posted.

This is the e.mail I received -

'Upon review of your account, we’ve made the decision that we are not the appropriate advertising platform for you personally or your business model.

We do appreciate your understanding and cooperation.

I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision.

Kind regards, ...'

Considering that I only wanted to sell a sofa, and the hours of my time spent going around in circles attempting to do so, I feel that this response is inadequate.

I am still completely in the dark as to why I am unable to use the Gumtree website.

I just received an email from gumtree from MARIA an Associate at Gumtree .saying my product has been pre purchased and prepaid.a document will be sent to my email to receive the money? The courier has been prepaid as well. They will be collected. I don’t have to do anything.

There is a green button to REPLY TO GUMTREE. and it asks for my email address.

This is very confusing. I don’t understand? It looks genuine but this is first time I have sold on gumtree. In my 70’s and frightened to reply.

Cheryl Hall

I Have sent through numerous email queries and no one is responding to me.

Ad [protected] was reposted via my phone app and was charged $1.95 for.

It should have been $0.99. And the ad did not go to the front page as it should it stayed on page 31. According to your details this has not been reposted. I sent an email with my paypal details showing the payment of $1.95 was taken out.

I want this refunded and corrected.

My other query is the charge of payments of ads for birds. I understand and agree why its done but do not understand how you cannot disclose the payment fee structure of what you are going to charge. It is not listed anywhere you can see. This is what I sent and have not reply

Hi thanks for all that and fully understand and agree but my question is coming from the fact that prior to march for add where the pet was $30 I was being charged 2.99 an advert. It changed on the 23 march. I would like to know why over the past few years it got to 2.99 and now back to .99 for the same advert. Have you been ripping off people. And where does that money go.

Also I still have not had resolved my issue with being overcharged and [protected]

Thanks Myra

I have put up several ads and the most recent (a capsule massage chair) - I have had nothing but scammers contacting me... Not one actual real buyer!

All the messages in the photo off my ad are scammers.

This seems to be unpoliced. How are we as sellers supposed to have any confidence selling on gumtree when we get no real buyers and are in fear that our money will be taken or accounts hacked?

The seller was Donna of 233 Wharf Street, Queens Park, WA.

Seller advertised product as "Brand New" for $30. I accepted the price and went over to collect it. Over the entire afternoon, I tried to get it working but the paper kept jamming and would not print. Thereafter, and it has not even been a day, I contacted Donna by text to let her know that the printer could not print and I I wanted to return it for a refund.

However, she kept insisting that the printer was new and unused. I offered to take the printer over to show her the problems that it was displaying and also stated that if she could show me that it works, I would keep the printer. Neither of my proposals to resolve the problem were accepted.

I checked and from the receipt, it showed that the printer was purchased in March 2022 and after checking with HP, I learnt that the warranty expired in October 2022.

Two issues that I have are -

1. Donna lied about the printer being new and unused.

2. Donna was unwilling to give me a refund for a product that did not work.

It is pretty disappointing that for a miserly amount of $30, Donna is prepared to sully her reputation as an honest trader and a good person on Gumtree.

I have text messages and e-mail correspondences to support my complaint.

Recently, I was disgusted to see on gumtree.com.au vendor advertising showing a link to a site called alibaba.com that was offering pistols and t-shirts with offensive messages for sale. I raised a report to gumtree, and they have refused to respond, despite my repeated requests for a reply. The advertisements were clearly visible for several hours, to anyone visiting the site, including children.

Good morning, My advert advertising my cell number is not accepted in the advert I paid for. Hence I am not receiving enquiries from people interested in my property I am selling in Margate. Sea-spray: [protected]. Could you please sort out and come back to me. The number is [protected]. It appears as +[protected].

Thank you.

Rosalie Bester

Sea-spray

46 Hibiscus Avenue, Margate.

www.sea-spray.co.za

I have been trying to purchase a Static caravan in LAGGAN House. Country park Ballantrae. I have been trying to chat to Nicole a member of Gum Tree. She assumes that I have been rude to her ? As I live in Cyprus I asked if a friend from Girvan can view this caravan but obviously the times didn’t suit her. She then took this caravan off the market. ID [protected] cost £16000. I have been trying to contact her all day a she stated that. I could pay a£100 security deposit. I am still wai’ting for her Bank details .I have now booked flights and a hotel T considerable expense, so I can view this static caravan . I arrive in Girvan on 16th of February y. To view and make an offer

I suffered from stroke last. Week.

Please help!

Many thanks,

Douglas Muir.

Posted adverts with my face on gumtree many times over tears. Now gumtree has a new rule no phoros of face on advert. But they dont say thst new rulr before I pay£40. They dont take photo down. They take advert fown and dont refund. It is sneaky way of steeling customers money and I will have to write reports about it. I will not be treated with such disrespect by a company that is so low it has to practicaly steel money by hiding new information.

More than 50 % of your ads are placed illegally. Not register breeders no breeder ID false microchip details.

Who checks these before the ads go live.

Also the amount of Oodle and other X bred breeds that are allowed to be advertised as pure breeds by back yard breeders need to be addressed.

True breeders put a lot of time and effort when breeding. They breed to a standard that is acceptable by the national and state breeders [censored].

I have had my advert deleted from gumtree with no reason given .i paid £2.99 to advertise baby guinea pigs which have arrived at my rescue centre and they just deleted my advert without contacting me to ask any questions at all.nor have they given me any one reason why its been deleted,nor have they refunded my payment oved

Yahoo

/

Inbox

Gumtree.com

To:

[protected]@yahoo.co.uk

Tue, 10 Jan at 10:55

Hello wendy,

Thank you for posting on Gumtree.

Unfortunately we have had to remove your ad "Two pairs of gorgeous baby guinea pigs girls and boys " posted in the category "Guinea Pigs" from the site.

We believe that this ad does not meet our Pets posting rules.

Our Pets posting rules include:

- no banned animals or breeds

- no underage animals offered for re-homing

- no breeders, commercial pet traders, stud or breeding services

- no trading animals for fighting purposes or ads promoting fighting

Our rules are very strict in relation to our Pets category as we take the welfare of animals very seriously. Our rules are sense checked with animal welfare organisations who are members of paag.org.uk To see our Pets posting rules in full please go to: http://gumtree.force.com/Help/articles/General_Information/Pets

Thank you for your understanding.

The Gumtree team

**Please do not reply to this e-mail!**

It is automatically generated and if responded to, WILL NOT be received by a member of our staff.

For further help or to contact us please go to: http://gumtree.force.com/Help/knowledgeHome

I have had a account with you for many many years placing a featured add through your platform on a recurring 14 day listing, recently my featured add has vanished or has been removed for no apparent reason, I have received NO email notification as to why anything is amiss. Please reinstate my add forthwith to its rightful place.

My login details are as follows

[protected]@hotmail.co.uk

Grant*pim** the last 2 characters have been replaced for security.

Please let me know when things are back online as my add which I have paid for through your platform is and has probably lost me an odd sale.

Just as an aside to my issue above I have tried getting access through your site, this has been down for a week

https://gumtree.my.salesforce-sites.com/ is down for maintenance

Sorry for the inconvenience. We'll be back shortly.

In addition there is NO live chat facility through your site either, so perhaps you would be good enough to tell me and other clients how we are supposed to contact you for customer or technical issues.

Regards,

Mike Perry

ads information has been requested GDPR, I found them deleting my account and do not want to respond to my inquiry, my request was repeated multiple times, Dec 23, 2022 and other dates

my request was

Requesting update. I need your server static of how many times my ad appeared in search ON EVERYDAY. namely ad ID: [protected]

On Fri, Dec 23, 2022 at 10:44 AM Mo Sho wrote:

Requesting update. I need your server static of how many times my ad appeared in search. namely ad ID: [protected]

On Wed, Dec 21, 2022 at 9:46 AM Mo Sho wrote:

[protected]@googlemail.com

paypal

Invoice ID [protected]

Invoice ID [protected]

Invoice ID [protected]

Invoice ID [protected]

Invoice ID [protected]

Hi there.

On the 1st of November 2022 I posted an ad regarding selling tabby kittens, after I had written all the information regarding the kittens I then posted it costing me £9.99 posting fee which I had no problem with.

I then recieve an email from Gumtree stating that my add had been removed for some reason I am still not sure of, but gumtree still kept my fee of £9.99 which was totally wrong for them to do so.

I then reposted the same ad costing me another £9.99 and was approved and they kept it on there.

So my main complaint is all about gumtree charging me twice for the sake of gumtree removing the first post. Therefore I want my £9.99 back refunded to me for the first post that got cancelled, if not I shall be takeing this to my bank and getting them to retrieve the money back into my account.

You can not charge someone for a service that they never recieve.

Many thanks

Mr Eaglen