Gumtree
Reviews and Complaints

There are too many fraudulent sellers on Gumtree, I would not recommend this website to anyone. I bought something from a seller on Gumtree and paid in advance. After he received the money he said I'll get my item within a week or two. Next day he contacted me and said that my item was sent. I asked for a tracking number but seller claimed that the shipping company he used doesn't give tracking numbers. That was strange but that moment I believed him.
Two weeks passed and nothing arrived. After one extra week I decided to contact the seller but he did not reply. Never got my item or my money.

I wanted to apply to a admin job and any time I tried to submit it, I was told 'unable to send my message'. When I went on to my email account I had received the same email again and again that my application had been received, 10 times! I am pretty sure my chance to an interview is about 0% now. Maybe Gumtree can make sure that won't happen to other people as it's very annoying to miss out on an opportunity!

Gumtree has been taking my money for a paid business ad for over 10 years.
My recent add from about 4 years ago i am unable to update it or do anything with it and nobody can send me messages via their internal email.
I have complained over the last year but they say they can do nothing about it.

The problem is i have paid thousands of pounds for thsi ad so that google picks it up[ in there organic search, a new ad as gumtree is suggesting i do simply does not get picked up by the organic google listings for ages and that would cost me more thousands of pounds and many months or years of lost income.

Is this a scam on Gumtree part ...to stop peoples hard paid for adverts and make them pay a fortune more for a new one.

I am about to take this to the european courts if they will consider another case of fraud amongst the mountain they must be going through from the UK already.

The only way it appears to be possible to contact Gumtree, is by emailing them at the only email they give out which is [protected]@gumtree.com

I would love to know who owns this site...this is what I wrote...(see below)...I would be grateful if you would chase this up for me...

"I am totally frustrated and annoyed ! as I can access my ad in 'Manage my Ads' but when I conduct a search, I am totally unable to find the ad(which I have paid for, to have it featured, for 3 days, as well as a further fee for putting it to the top of the list)

Actually, Gumtree appears to have badly deteriorated...compared to when I have used it in the past, ...and the displayed ads are a Shambles !
Not in the proper categories at all...what a mess !

If I don't get a proper response and my ad visible on the site, then I do intend to do something about it..."

AD REF NO IS [protected] posted FRIDAY 23RD JUNE 2016
in land category...I will keep all the emails relating to this...

Thank you.
PS they appear to have 2 addresses and 2 postcodes ...
they are
5 New Street Square, London EC4A 3TW
and
107, Cheapside, London EC2V 6DN

I cannot use my email address to log in on my Gumtree account. Something is completely wrong, I can use my facebook account to log in but everytime I want to post an ad, I post an ad just to see it has not been posted.

I would like to get my business started but I need to use Gumtree to make my Business known.

Had adverts on gumtree... Always been happy... Sold some items. However I had to relist unsold items which was a pain but 21 day duration now... Ayhum.
My complaint is that whereas previously I had the option of having site map displayed, which I declined!
You should know that gumtree attracts more than its fair share of nutters and I would never give permission for such personal information!
Why has this been introduced?
I shall hold gumtree legally responsible for any untoward jeopardy or malice emanating from the display of said site information. However if it I still possible to cancel site map inform me asap. Thankyou. Mikew

Have place ad on 8th of april. Could not find the ad anywhere for a week. Had to finally pay lots extra to be upgraded to have ad visible. 3 weeks down the line and in excess of 1000 visits - no response fro anyone; not even the usual mickey mouse ad respondents.
Alternative ad under job offers - money taken - ad removed for some concocted nonsensical gumtree reason.
Have commanded money back. If not forthcoming, will take the waste of time with graze and drag them to court. Will elevate the mistreatment by this obscure set up to all the communities I belong to, made up of millions of members.
There is only one solution; creatures like this must be hunted down and shut down.
Anyone out there with a positive experience with the gumtree outfit please post the when, how and the product category!

I had a terrible experience with Gumtree! Well, it was not that terrible, but still, I find the situation very ridiculous. So I joined the site and wanted to buy a car. I knew their cars were used, but that did not bother me. I checked the cars and found one which was perfect for me. The next day I was ready to make my order, but when I tried to log into my account I found out it was blocked. I contacted their support and they said that their decision was final! I asked for some explanations, but they refused to tell the reason! Absolutely ridiculous!

I have placed an advert on Gumtree regarding the offering of an events coordinator assistant position...
After meeting with the various applicants i had employed 2 suitable people...
It has now been a month later and iam still receiving calls from applicants on a daily basis requesting for the job position as it has been placed on Indeed (Without my consent)

Its really frustrating as i do not have the time nor the patience to say the same thing to every person that calls .."The job position has already been fulfilled"... It is also a time waster to those applicants...

I would really appreciate if the advert got removed...

I hope i can be assisted in this regard

Thank you

Add Ref:[protected] dated 4.3.16.
I have tried to post an add on gumtree, but they keep on deleting it without any good reason or explanation. There is no way of contacting their support team to complain about it via email. Also, I have never received an email from them explain the reason why it keeps on happening. I believe their postal address is fake and their phone number will only charge a large amount of money, if you ring them.
Can you please look in to it. Their website is a scam as some people pay for their adds and they still get removed automatically.
You can contact me on [protected]@hotmail.com.
Resolution: I want their website to become genuine again and let people post their adds without worrying it will be removed or charged unfair amount of money, which will never be refunded as you can not contact them directly.
Thank you in advance.

I feel like I have to share with everyone my experience with this scam website.
I paid for an advert 12£ and once I finish payment and I try to check my advert, was automatic removed.
I contact them through their email address and they respond to me when I mentioned that I opened a dispute through paypal, saying to me that I have broke the rules.
How come I broke the rules since my advert goes automatic in removed section? They just have an automatic set-up to take the money from the people and ignore them total. They should be reported to have this website closed since so many people had more then 500 bad experience. Check trustpilot and sitejaber plus all review websites and see what people say about their experience with this website. Everyone had been RIP OFF by them.
I must say to you people, keep your money away from this scammers. Is the worst website I have ever use. Better use social media or other classifieds to advertise.

I have been getting smses enquiring about a unit for rent which I don't own

I can't find a contact number or email for Gumtree which I could write to them to inform them and to do the needful to take the ad off and track down the advertiser.

Kindly help!

Gumtree has forgotten why they were formed in the first place; to offer a service to the community. Their function for the last 7 years, in South Africa, has been to police and dictate to their clients. No wonder they keep on losing market share and will continue to do so until they don't exist anymore, with this attitude. We have 700 products controlled by 20 different departments each with their own email account, advertising totally different products. But after explaining this to them, Gumtree's police have deleted all our 150 different ads without notice because they claim that we; 'are trying to get extra exposure by using different email accounts' Firstly, how do we get extra exposure by using a different email address? And secondly, why should we only advertise with Gumtree (and a lot of our ads we pay for)?
They keep on sending us surveys on their service, naming their opposition, which is a total 'stupid' exercise, because obviously those are their threat and gaining market share. And if you never heard of them before now you have and you will definitely try them!

Wakeup Gumtree, or go to sleep forever because your dictatorship is over.

I have paid for two ads in Gumtree London. One has not even been posted and in the other no messages are being sent to me.
In both cases they have debited my account
This is called stealing from people.
I have been unable to contact anybody in Gumtree.
The live chat is an automated machine that is not working
I have sent many emails and got no answer

I have had 30 -40 calls and message regarding a jet ski sale on gumtree. I do not own a jet ski an have never been on to gumtree's site before. This person is using all of my details including my private number. I have tried to contact gumtree and can not get any numbers to contact them or even send a written complaint. I'm not sure what to do from here? Is the police even an option in this situation?

Gumtree australia processed payment of $20.98 from me, for additional services for a real estate ad I requested. I failed to take note of the transaction number and since they do not send email confirmation that data as far as I know is no longer available to me. Now for the sting... 24 hours later after complaining "cant find my ad" they tell me I cannot post an ad from an overseas server (I am overseas on assignment) this new information is not stated in their ad process but taking my money under false pretenses clearly is ok by them. Repeated complaints to get my money credited is met by..."thank you please provide your transaction number..."
How many others have been stung with small amounts which multiplied by 1000s gives gumtree a bonanza.
They do not have any contact information phone or address in australia only the faqs ehelp for good reason. They are counting on everyone just "going away"
Consumers beware of this company they have more in common with scam than a legitimate business.

It is very clear now that Gumtree is a rip off site! Clearly they are
crooks just looking to steal peoples money! I placed two paid
advertisements on there, in different categories, as I was trying to
establish which was the best category to advertise in. They took the
money for both ads, then a few days later deleted both adverts saying
that I had breached their rule that you can only have one advert per
item or service, etc., and that you can't have the same advert in more
than one category! I can understand this to an extent, especially with
free ads, to prevent people posting day after...

Watch out - Gumtree have a policy now, where they will charge you if you sell more than 2 cars per year on thier site. The first 2 are free and then it's 15 GBP per car advert per year. The advert I placed earlier in the year was duplicated by Gumtree and I did not know about it until I went to sell my second car. I have told them I only placed one advert, but they refuse to admit there system can make an error, there words are "there is no way where an advert can be duplicated by the system", unbelievable ignorance and arrogance to simply believe they don't make mistakes. I have now asked for this to be escalated to a senior member of the customer service team, and am not holding my breathe that I will receive a response. STEER CLEAR AND DON'T USE THEM AS THEY ONLY BELIEVE ALL THEIR CUSTOMERS ARE LIARS...you have been warned...

Saw an ad in Gumtree in regards to an Iphone 5s (located in Victoria and I live in Qld.) and agreed to pay to an account, promised to send the item with Australia Post, as soon as they know the money is transferred to their account, no contact anymore and the item never arrived. Please investigate I paid a lot of money ($550.00) for item I did not receive. The phone number in which the item was advertised was [protected]. I have the bank account no. where I deposited the money.

Their customer service sucks. Try searching for how to complain on their website and see how far you get!. Their stupid autocheck routine deleted my ad for no valid reason. They admitted their mistake and reposted only for the stupid autobot to delete it again. And now they are ignoring my emails. They also promised to escalate my complaint to a manager and over four weeks on I have had no contact. They are arrogant, pig headed and have no genuine interest in resolving issues. IRRESPECTIVE OF WHETHER YOU ARE A BUYER OR SELLER, MY ADVICE IS TO TREAT THEM AS HIGH RISK AND USE CAUTION, ESPECIALLY WHERE MONEY IS CONCERNED! DON'T GIVE THEM ANYTHING YOU ARE NOT PREPARED TO LOSE!

In the meantime I am on the lookout for viable alternatives. Let's share and see if we can give someone else a chance. Someone mentioned www.buysellanything.co.uk/‎ so I will give them a try