FairyWigs
Reviews and Complaints

The delivery took almost 5 mnths & I paid extra to receive my wig early! Had to contact them 3+ x's to see where it was, each response claimed on its way. Lies.
When wig arrived, I was appalled! The color was gross-little dark spots at the "roots" and it's not real hair.
Looks horrible!
No care instructions or directions. Totally fake. Was ripped off

I ordered a human hair wig and was shocked when I saw it in real life! It looked nothing like pictures and it was not a human hair, it was just a synthetic Halloween wig! Contacted FairyWigs support and asked about the wig (I thought that maybe they made a mistake and that was an accident) and they claimed that I received the right one and that was human hair! These guys are a joke! I'm not blind or something and I can see the difference between real and synthetic hair! Do not order anything from this scam! I'll make sure to leave negative feedback everywhere I can!

I ordered a wig for my elderly Aunt for Christmas. It took weeks to get here on the 23rd of Dec.
It was not the right style or color I ordered. I contacted them and they gave me an absurd return policy.
Here it is:
My dear,
We feel so sorry to hear that Fairywigs did not meet your requirements with your last shopping. Please accept our sincere apology. And please fill in the attached form, provide us photo evidence, with wig on wig stand and taking photos from different angle, and feedback to us within 7 work days （evidence not provided after 7 days will expire automatically）.
Below is our complaint handling procedure for your reference.
1、Apply for return/refund/exchange (within 7 calendar days on the delivery;
2、 Receive an return/exchange procedure instruction email（within 2 work days）
3、Provide photo evidence support （within 7 calendar days）
4、Solution offered by customer service assistance（within 2work days）
5、Agreement reached (return/refund/exchange)
Refund credited within 30 calendar days;
Package return conducted within 7 calendar days;
Exchanged item start processing on delivery of the returned package )
Please pay attention to our handling time on each procedure, Otherwise, we will not be able to handle them.
Serena

I contacted Paypal, and I am not in a dispute with them to get my money back. I paid to ship it back.
It was not used and is in perfect condition as they mailed it to me. They offered me $10.
Do not buy from them. Actually I fear buying anything from China, as I have heard all kinds of
the same kind of stories when I posted my complaint on Facebook to friends.

Don’t buy from the website www.fairywigs.com. I bought wig from them, but it recently arrived and looked completely different as on the website. The colour was darker and the design was completely different. I wanted to return it back, but I needed to pay for the return postage. I really advise you to stay away from them and don’t waste your time. So be careful if you use this website or leave comments if you have horrible experience with this seller.
The colour and design of the wig was completely different!

I want to warn that the website www.fairywigs.com is total scam and the seller fooled people. I placed the order and paid for it, after that I got invalid tracking number. The seller stated that my order was sent, but it was lie, because after 2 months I still haven’t received my order. I only lost money and the seller replied to my emails very rarely. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.