Falinas
Reviews and Complaints

To our dear customers:

Your feedback is very important to us, and we are committed to resolving the issues you might have encountered. To help us provide a solution and improve our services, feel free to send me a message here or at support@falinas.com. Please provide us with the email address you used to subscribe to our website or a phone number where we can reach you. This will allow our team to locate your account and contact you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve your concerns. Thank you in advance for the opportunity to make things right.

Best regards,

Falinas

Hello fellow shoppers, I recently had an experience with Falinas (falinas.com) that left me feeling quite disappointed and frustrated. Initially, I was happy to make a purchase at what I thought was a good price and agreed to create an account for future purchases. While I did not make any additional purchases immediately, I routinely checked my account and hadn't noticed anything out of the ordinary until a few months had passed.

As I was reviewing my account last December, I discovered that the balance had dropped by 50% without any explanation. I reached out to Falinas to inquire about the discrepancy and to my surprise, they claimed that in their terms and conditions, "credits" (which they equate to your money) have an expiration date of three months. Essentially, if you don't use the credits within that timeframe, they disappear.

I was quite taken aback by this policy. I feel like it's borderline unethical to convert someone's money into credits and then be allowed to make it disappear. Falinas seems to believe that just because they can write something like this in their terms and conditions, it makes it legal. I was so upset that I am even starting a class action lawsuit against them.

I want to warn fellow shoppers that doing business with Falinas may come with risk. Please, read everything carefully and understand what you are agreeing to before making any purchases on their site.

I was extremely disappointed with my experience with falinas.com, as I felt that I was completely ripped off by them. Like many others, I was drawn in by the expensive-looking price of ?3 for a nail polish and quickly placed an order without reading the terms and conditions properly. Unfortunately, this led to me accidentally subscribing to their subscription service without realising it, and for more than a year I was charged a whopping ?24.95 per month without even receiving a confirmation email to remind me of my subscription. As a result, I was recently debited ?399 which was an absolute shock and felt like a complete steal. It's horrifying to think that a simple purchase of a nail polish could lead to such a costly subscription without my knowledge or consent.

In my frustration, I decided to contact the customer service team, but was disappointed to hear that they could not give me a full refund. Instead, they offered to give me credits to spend on their site, which was not what I wanted at all. I feel like this was completely unfair, as I did not ask for this service, and did not want or need it. I expected better customer service and an understanding of my situation, but instead was left feeling taken advantage of.

I'm extremely unhappy with my experience with falinas.com and I will be sure to share my story on all of my social media channels if I don't receive a full refund. I think it's important that others are aware of this kind of predatory business behaviour and that people are held accountable for their actions. No one deserves to be taken advantage of like this, and I am truly disappointed with the way that falinas.com has handled my complaint.

would I try to purchase anything from them. It was really frustrating as all my efforts to communicate with them were ignored and disregarded. I was extremely disappointed with the lack of customer service and responsibility shown by Falinas.

To begin with, I purchased a product from Falinas and cancelled it in due time. However, Falinas failed to acknowledge my cancellation and went ahead to ship my purchase. This was very frustrating as I had taken time to inform them about my cancellation.

Upon receiving the shipment confirmation, I immediately contacted Falinas to notify them that I had previously cancelled the order. Their response was careless and showed no concern about my situation. Despite receiving further communication and even evidence from the logistic company that the product had been returned, Falinas still ignored my complaints.

In order to claim my money back, I had to involve my financial institution to help me reverse the payment. This was completely unnecessary and avoidable if Falinas had taken appropriate action.

In summary, I strongly advise everyone to beware of Falinas cosmetics as their services are nothing but a big scam. In my opinion, it is highly unprofessional and disappointing to have such poor customer service in this day and age. In conclusion, I would never consider shopping with them again.

My experience with Falinas (falinas.com) was nothing short of a nightmare. I cannot even express the level of frustration and anger I felt when I noticed that money was being taken out of my bank account without my knowledge or consent. When I contacted my bank, they informed me that it was Falinas who had been deducting money from my account for the past three months, and each time they had used a different name.

When I contacted Falinas to inquire about these unauthorized charges, they claimed that I had agreed to a membership. However, I knew that I had not given them permission to take money from my bank account every month. Upon further investigation, I discovered that the company had enrolled me in a membership without my knowledge or consent when I made a purchase.

I was shocked and appalled by this shady business practice. The company had intentionally misled me, and they refused to refund my money. I wrote to them multiple times, explaining that I had no interest in a membership, nor did I ever authorize them to take ?24.90 from my account monthly. Despite my efforts, the company refused to refund my money.

To make matters worse, I was forced to order over ?100 worth of products that I did not want in order to receive a refund. It has now been five weeks, and I still have not received my order. This has been a complete and utter scam, and I am disappointed in myself for falling for it.

If you are considering shopping on Falinas, I urge you to reconsider. This company is fraudulent, and their business practices are shady. You may end up losing money and receiving no products in return. Don't fall for this scam - it's not worth it!

Unfortunately, I had a terrible experience with Falinas (falinas.com). It pains me to share this, but I feel it's essential to warn others about this company's fraudulent practices.

Upon placing an order and making a payment, I received a product confirmation email from Falinas. However, my troubles began when I noticed a minimum charge of 37 euro on my credit card statement a week later. When I reached out to inquire about this charge, Falinas informed me that it was because of membership fees that I had unknowingly signed up for when making my initial purchase.

Confused and angry, I asked where my order was, and Falinas claimed there was an "error" and that they couldn't locate my order. However, they offered to charge me 37 euro as a top-up so that I could make more purchases as a VIP member. Alternatively, I could check their rules, which allegedly showed a monthly fee of 9 euro, but why charge 37 euro?

As if that wasn't enough, Falinas never answered my question about missing my initial order, and they charged my credit card for subsequent months without any cancelation options. They ended up stealing 48 euro from me, and I had to order a new card from my bank for safety.

This experience is truly a nightmare and a genuine case of internet fraud. I urge you to avoid Falinas at all costs, as they are a terrible company with questionable business practices. I sincerely hope someone takes action against them and that they pay for their fraudulent behavior. Please protect yourself and stay away from this dogie company, which certainly cannot be from Denmark.

Hello there!

Thank you for considering Falinas as your go-to online shopping destination.

We understand that you may have some concerns with our VIP program and we want to assure you that we are here to help find a solution.

We apologize for any frustration that you may have experienced, and we want to address your concerns in a calm and helpful manner.

We would like to point out that when purchasing any of our products, our customers become automatically enrolled in our VIP program that includes a monthly payment feature. The money is being converted into shopping credits that remain available to you for 3 months. We always notify our customers of this in our Terms and Conditions, and we cannot complete a purchase without your acceptance of them.

Although we understand it can be frustrating, we have to act in accordance with our refund and overall policy, which is supported by the laws. We encourage all our customers to read and understand this information before acceptance. We provide the information about our VIP club multiple times before payment and again in your confirmation email. If you do not read it, it is on "your own risk". However, if the VIP program is unwanted, you can shop at regular prices or cancel it before the 14 days of regret ends.

We also understand that English may not be everyone's first language, that's why we offer Google Translate to make things easier for our customers.

We sincerely want to help you, and that is why we want to show you that we have informed you about our VIP program many times. If you would like, we can also send you some pictures to help illustrate our information.

We appreciate your time and patience with us and we look forward to hearing your thoughts.

All the best,
Vivi

Let's talk about Falinas, the company that claims to be the hip and modern beauty site. It is true what they say about not having a social presence, not even an Instagram page. One can't help but wonder, why is that? Could it be that they have something to hide?

It is important to note that this company's reputation is under intense scrutiny due to a plethora of negative reviews from angry customers. You may ask, why are they so unhappy? Well, the reason behind it is quite simple. Falinas gets access to your banking details through their terms and conditions, knowing full well that most people don't read them. Once they have access, they debit your account for monthly membership fees that they convert into credits, all of which you agreed to by ticking the T&Cs.

Unfortunately, the problem arises when you try to get your money refunded. They will not budge even if you feel that you have been scammed. They claim to be generous by sending a "sorry-to-see-you-go" email, assuring you that you can still use the credits anytime you wish. However, that's just another trick because your credits become invalid after 90 days, just as you approved by ticking the T&Cs.

Their customer service is not as effective as it should be, and their terms and conditions are excessively one-sided. All of this makes for a sham, scam, scheme that's hard to detect but very much real.

In conclusion, if you're looking for good value and a company you can trust, Falinas is not the answer. Shopping elsewhere may cost you a little bit more, but it will definitely save your bank account from further damage in the long run. Don't be fooled by their promises and their extravagant offers, they are not what they claim to be.

I recently had an experience with Falinas (falinas.com) that left me feeling quite disappointed. At the time, I thought it would be a good idea to try a smaller and lesser-known company instead of using a large and established one. Their prices seemed reasonable enough, so I decided to purchase two shower/bath gels as a present for my wife. Each item cost just over ?8 with an additional ?2.32 for shipping.

When my order arrived, I was surprised to find that the items were poorly packaged and the box was even open. Despite this, the items didn't appear to be damaged, so I didn't make too big a deal out of it. That was until I found out that an additional ?24.90 had been taken out of my account without my knowledge or consent. I immediately contacted their chat service to ask for a refund, only to be told that I had been enrolled as a VIP member and it was my responsibility to read the terms and conditions. Although technically they were correct, I felt like they were out of line from a moral perspective.

After accepting that I was unlikely to get my money back, I was told that I could use the credit to buy more items. I decided to order the same two items again for my wife, but I was surprised to see that they were now priced at ?14 each with an increased shipping fee of ?6.24. I couldn't understand why the prices had gone up so much, especially since the weight and route for delivery remained the same. When I asked Falinas about the increase, they explained that I was no longer a first-time buyer, but rather a VIP member. I found this extremely confusing and frustrating, especially since I thought being a VIP member should have benefited me in some way.

Overall, my experience with Falinas was disappointing and I would advise others to steer clear. While their prices may seem attractive, the company's questionable business practices left a bad taste in my mouth.

Falinas, an online shopping website, has been receiving a lot of negative feedback from its customers. Many customers, including myself, have had their money taken without their consent. It appears that during the first purchase, Falinas tricks their customers into signing up for a VIP membership. This membership results in monthly charges of £24.70 without the knowledge of the customer. To make matters worse, Falinas transforms the stolen money into credits and refuses to reimburse it. These credits can also expire, which is even more frustrating.

Despite the deception, I was willing to use the credits to purchase items from the website, but Falinas was unable to deliver one simple package. They claimed that the pandemic was the reason for the delay, but I have had no issues with other companies during this time. After being in conflict with Falinas for over two months and sending dozens of emails, I received no help or response. It was only after I became enraged and sent numerous emails that they offered half of my money back. Furthermore, they offered 35% of the other half back in credits, which is insulting since they cannot even deliver the product.

This experience has been a complete waste of time and energy, and I am not alone in this sentiment. Many customers have expressed their frustration with Falinas and the company's unethical business practices. Falinas hides behind their terms and conditions, knowing full well that they are tricking their customers. They are fraudulent, dishonest, and a scam. I strongly advise against using this website and urge others to spread the word about Falinas' deceitful practices.

I recently had a terrible experience with Falinas, an online store that I would strongly advise against using. Last summer, I took advantage of a good offer and made a purchase through the website. Little did I know, I inadvertently signed up for their VIP customer account, which was buried in tiny terms and conditions that I didn't notice. I later found out that they were charging me between €21-€23 each month, which I only discovered two months later. It was a total of about €50, and I was not happy about it.

Upon contacting Falinas customer service, the only way to communicate with them seemed to be through their online chat system. They informed me about the VIP program and claimed that I had signed up for a contract where the money taken out would be credited to my account to make future purchases. They refused to give me a full refund and instead insisted I use the credits to purchase more items. I reluctantly agreed and placed an order, but it has been months since then, and the order hasn't arrived yet.

My experience with Falinas customer support has been unsatisfactory to say the least. Their responses seemed automated and not at all helpful, and I felt like I was talking to robots instead of real people. They repeatedly told me that I had credits to use for future purchases but ignored the fact that I wanted a refund. I feel like I'm going around in circles with them, and they seem to be avoiding addressing the issue at hand. It's frustrating, and I'm angry and upset that they can operate in this way and get away with it.

I'm not alone in this experience either; I have seen others complain about Falinas on various sites. They seem to be making a profit by taking advantage of unsuspecting customers with their VIP program and lack of customer support. I'm disappointed and dissatisfied with the service that Falinas provided and would warn others against using them. I have even contacted trading standards to raise awareness of my concerns and experiences with this company. It's unacceptable and unfair to treat customers this way, and I hope others can avoid this same awful situation.

My grandfather is 78 years old, he just uses his phone to check messages. He is not going to buy makeup thing on this website! And now he found there were fishy transactions on his bank account, 205.19 USD in March and April. They said those cannot be refunded! I wonder how this website gets my grandfather's credit card information!

March 03rd
41.13USD = 69.37NZD
March 17th 41.5USD = 69.93 NZD
March 31st
41.07USD = 70.56NZD
April 14th
40.76USD = 70.4NZD
April 28th
40.73 USD=70.42 NZD

As a potential customer of Falinas, I was hoping to make a purchase on their website and have a satisfactory experience. However, unfortunately, I ended up falling victim to a hidden subscription scam. For several months, I was being charged 24.95 Euros without my knowledge or consent. This practice is not only appalling but incredibly illegal, especially when companies are expected to provide invoices for transactions that exceed 25 euros.

I was shocked and appalled that Falinas would resort to such unscrupulous methods and prey on unsuspecting customers who trusted them to be transparent and forthcoming. It is a shame that they would employ such dishonest, deceptive, and aggressive business practices that are only designed to lead customers down a path that they would not have chosen had the site been transparent and honest.

I am disheartened and disappointed by this experience, and I feel compelled to take legal action with French and European consumer defense organizations. The fact that Falinas would resort to such tactics suggests that they do not value their customers and their trust. For me, it's not about the money, but the principle of the matter, and I won't stand for being swindled by such a scam.

I urge others to be cautious when dealing with unethical businesses like Falinas and hope that my experience can serve as a cautionary tale for anyone who sees anything suspicious or out of the ordinary on their website. It is disheartening that companies resort to such underhanded practices to make a quick buck instead of upholding ethical values and prioritizing customer satisfaction.

I recently had a frustrating experience with Falinas (falinas.com) and felt compelled to share my story. Unfortunately, it seems that this company engages in shady and unethical practices that can leave unsuspecting customers feeling swindled.

One of the most concerning issues with Falinas is their automatic "VIP membership" program. Apparently, as soon as you press "order" on their website, you are automatically enrolled in this program - without any advance warning or disclosure. The cost of this membership? A whopping 40? per month. What's worse, many customers (including myself) don't even realize they are being charged until they check their bank statements.

To add insult to injury, this "membership" doesn't seem to offer any tangible benefits. There is no extra access to deals or promotions, and many customers report not receiving any notifications or newsletters like they would with a traditional membership program. Essentially, it seems that Falinas is using this sneaky tactic to line their pockets without any regard for their customers' well-being.

Another major issue I encountered with Falinas was their appalling customer service. Despite trying to reach out via phone and email, I was met with silence. I even attempted to cancel my membership, but had no luck - the phone number provided on the website didn't work, and my emails went unanswered. In the end, the only way I was able to prevent Falinas from charging me 40? every month was to deactivate my card completely.

As it turns out, I wasn't the only one to have a negative experience with Falinas. When I called my bank to dispute the charges, they were already familiar with the company and its questionable tactics. It's disheartening to know that Falinas has been able to get away with these practices for so long.

In my opinion, it's crucial that we as consumers make our voices heard. No one should have to deal with deceptive practices and non-existent customer service. If you've had a similar experience with Falinas, I encourage you to report them to the authorities and spread the word. Let's work together to hold this company accountable for their actions and prevent others from falling victim to their schemes. In conclusion, I strongly advise you to stay away from Falinas.

When I decided to purchase a perfume gift for my wife from Falinas, I thought everything would run smoothly. But it wasn't until recently that I learned that my credit card was being debited with a hefty ?24.90 every month for the past twelve months. As a result, I was charged a total of ?298.80 that I never authorized.

To make matters worse, the condition that they would debit my credit card unless I declined the offer within 14 days of purchase was not made clear to me. It felt like a sly move from Falinas to debited my account without my knowledge and without giving me a heads up about their plans.

I was surprised to see that there was no warning to this effect on subsequent emails or subsequent debit payments. It's unfair and unethical because I was not made aware of this practice. It's frustrating to think that a company would resort to such practices to make a bit of extra money, especially at the expense of their customers.

I reached out to Felinas customer service about this issue, but they have credited my account with far less money than they debited. It's unacceptable, and I'm reporting this to my bank as a fraudulent transaction. In conclusion, I recommend that people stay away from Falinas and be wary of companies that might have a similar practice.

I recently had an experience with Falinas that was less than satisfactory. While purchasing a product on their website in March, I was automatically enrolled in their membership program which costs 24.95 euros per month. I was not aware of this, and when I realized what had happened, I contacted Falinas to request a refund. Unfortunately, they refused to issue a refund, stating that I should have read the terms and conditions outlined in the order confirmation when I made the purchase.

I felt like I had been tricked, and I was frustrated that I had to get customer service involved to sort out the situation. They reminded me that it was my responsibility to terminate the subscription after the purchase, which I did not know I had to do.

Over the course of several months, I accumulated credit that I could use towards other products on the website. However, I had not received anything in exchange for this credit, as I had not made any additional purchases. The only way to use the credit was to apply it towards another purchase on Falinas' website.

Overall, I was extremely disappointed with my experience with Falinas. I felt like the company was taking advantage of honest but naive customers like myself who did not fully understand the terms and conditions of the membership program. Their customer service was less-than-stellar, and I found myself feeling frustrated and misled. I would caution others to read the fine print before making any purchases with Falinas, to avoid a similar experience.

As a concerned consumer, I feel the need to warn others about my experience with Falinas.com. Although their website offers enticing deals on sneakers for a mere 3 euros, don't be fooled! What they don't tell you is that it's actually a contest that you're entering when you make the purchase.

To make matters worse, if you participate in this supposed "contest," you unknowingly become a VIP member, which incurs a monthly charge of approximately 40 euros on your credit card. Shockingly, we weren't aware of this for over a year.

The communication from Falinas is murky and confusing, and it seems like they're intentionally trying to lure unsuspecting customers into a scam. It's incredibly frustrating to have fallen victim to this unethical practice.

When we contacted their customer support team, they offered a partial refund contingent upon us removing our negative review. This feels like bribery and suggests to me that they don't want anyone else to find out about their shady business practices.

I urge you to not solely rely on the 4.5 star rating on Trustpilot, as it's clear to me that there are other individuals out there who have had poor experiences with Falinas. Please take a closer look at the negative reviews and trust your instincts before making any purchases on this website.

I cannot stress enough how disappointed and outraged I am with Falinas (falinas.com). In my personal experience, they are nothing more than an absolute SCAM! I feel a strong responsibility to review their services regularly so that no one else becomes a victim to their fraudulent tactics.

I highly suspect that they engage in creating fake reviews on Trustpilot to lure in unsuspecting customers. From my own experience, I can confirm that it is impossible for them to have such high ratings considering the appalling services that I and countless others have experienced.

My hard-earned money was taken from me without my knowledge or consent. They charged me an additional 25 euros for what was supposed to be a simple cosmetic order. Upon searching reviews online, I discovered that this money was for a VIP membership that I had never asked for or agreed to.

I have never encountered such unethical business practices. I strongly urge anyone who has experienced anything similar to take action and report them to consumer rights authorities, banks, and even the police if necessary. These fraudulent practices must be brought to light, and we all must work together to put a stop to them.

In conclusion, I strongly advise everyone to avoid Falinas (falinas.com) at all costs. Do not fall for their trap, do not give them your money, and do not waste your time on them. Stick to reputable and trustworthy websites when making any online purchases.

I recently placed an order for perfume from Falinas (falinas.com), and I have mixed feelings about the experience. On one hand, the perfume arrived in good condition and within a reasonable timeframe. However, a few weeks later, I noticed a charge on my credit card for ?23.11 to Falinas. I was puzzled by this, as I had not authorized any additional purchases or subscriptions.

Upon contacting Falinas customer service to inquire about the charge, I was informed that I had apparently signed up for a VIP account that came with certain benefits. I was taken aback, as I had no memory of doing this. I explained to the customer service representative that I had not authorized this charge and requested a refund, but was met with resistance and a refusal to provide a refund.

I found this customer service experience to be quite frustrating and disappointing. It is disheartening to encounter a company that will not issue a refund when a customer has not received any goods or services in return. As a result, I decided to dispute the charge with my credit card company.

My experience with Falinas has left me with a negative impression of the company overall. It is concerning that they have so many positive reviews, and I wonder if some of these reviews have been incentivized or coerced. It would be worthwhile for Trustpilot to take this into consideration and potentially take action to ensure that reviews are authentic and unbiased.

In summary, while I received my order in good condition, the subsequent billing issue and poor customer service have left me hesitant to make any future purchases with Falinas. If you are looking to avoid a potential headache and hassle, I would recommend exploring other options for your perfume needs.

I had a negative experience with Falinas and would not recommend buying anything from their site. Despite browsing what appeared to be a sale section with items marked as 50% off, I ended up being charged ?25 per month due to their VIP CLUB, which was not clearly explained during the checkout process. This was not a one-time fee, but rather a recurring charge that would continue to hit my card unless I cancelled it. I attempted to contact their support email multiple times, but received no response. I ultimately had to cancel my card to prevent further charges. This kind of behavior is unacceptable and Falinas should be held accountable for their actions. It is important for consumers to be informed and cautious when making online purchases to avoid being taken advantage of.

If you are considering purchasing from Falinas (falinas.com), I urge you to read my cautionary tale. Roughly a year ago, I made the mistake of purchasing a perfume from the site. What I didn't realize is that I was automatically enrolled in a VIP program without my explicit permission.

As a result, €39.90 was deducted from my credit card each month under the guise of "credits." It was explicitly stated that these credits could be used for future purchases. However, I never authorized these transactions, and I never received any notice or confirmation that I had agreed to such terms. Nevertheless, month after month, my account was being charged without my knowledge or consent.

When I finally discovered what was happening, I immediately contacted the company for a refund. However, to my shock and frustration, I was informed that my credits had already expired and that I could not be reimbursed. I was outraged, but more than that, I felt violated. It was as if I had been robbed in broad daylight, and there was nothing I could do to stop it.

In the end, I had to take measures to rectify the situation, including filing a formal complaint with my bank and a separate complaint with Businessconduct. Dk. It turned out that the company claimed to be a Danish one, but I'm not convinced of that given my experience. In the end, I can only say that Falinas is a scam, pure and simple. They use deceptive tactics to steal from unwitting buyers, and I would advise anyone to steer clear of their site.

After having an unfortunate experience with Falinas (falinas.com), I feel the need to let others know about what happened. Initially, I was enticed by the prospect of joining their VIP section to access cheaper prices for a one-time purchase. However, I soon found out that by joining the VIP section, I had unknowingly agreed to pay a monthly fee of about 40 euros. The first month, the money was taken out of my account, and I only discovered what had happened after I spoke to their customer service team. To my dismay, I learned that I had to opt-out of this fee and would not be receiving a refund.

What's worse is that once I was tricked into agreeing to this fee, I found myself tied up to more purchases, and I had to opt-out each month if I didn't want them to take my money. It's a sneaky tactic and not a fair way to treat customers. But that's not even the worst part.

Falinas also has a clause that the money they take from you will only remain available for use for 90 days - if you don't spend it all before then, they'll keep the rest. I was never aware of this before, and it wasn't even stated on the FAQ page. It's worrying to think that this scam could have affected other innocent customers like myself and that Falinas is taking advantage of people in this way.

If you're considering using Falinas's services, I urge you to think again. They're not a trustworthy company, and they're only going to steal your money without giving you any value in return. Don't feed this type of scam by joining them, and warn others about their immoral practices.