Fallas Discount Stores
Reviews and Complaints

On March 17th at around 8:35 my mom and I walked in the store to take a quick look at the merchandise they had. We knew we had little time so we tried to look for stuff as quickly and organized as possible. Time went by quick. At 8:55 a employee reminded me that there was 5 minutes left. I understood. At 9 they made the announcement that all customers should go to the front and check out. At that moment I proceeded to the front, while I was making line, my mom decided to keep looking because we were going to go the next day and buy whatever she liked. She was not making a mess nor grabbing the stuff. She was just simply looking at prices and what was provided (size). Moments later I hear an Employee screaming at my mom to get out "her section" because it was closed. I believe that every customer has the right to LOOK. I felt like my mom was disrespected because my mom mentioned to her that she was just looking and I was already in line. The employee (18-20) yrs old screamed at my mom again and didn't even use manners or say please. I started walking towards the employee and mentioned to her that it was wrong from her to scream at her and she wasn't doing anything wrong. I explained to her I worked retail and I know what its like to be in her position. She didn't understand and said "this is my section and its closed, she's not allowed in here at ALL". The manager from that moment forward STOOD up for her and told me that was policies of the store, basically kicking my mom and I out of her CLEAN section, meanwhile there was customers in the back looking and they were not told anything because it was DIRTY. Customers should be able to take a look whether or not the section is clean or if the store is closed. We were going to buy something NOT steal it nor Make a mess and leave. But since the manager did not apologize for the employees behavior nor did she back the customer up instead she told us to leave her section and walked away basically. I was upset and did talk back to the employee because she also said we were annoying, and all the manager told her was to "keep quiet". That is not manager material whatsoever. I am manager and I know what its like to work retail.

I went to exchange a pair pants I bought the other day and the cashier rudely told me that the pants were not on my receipt even though it was the only time I have been in there and no other place in town has the same pairs of pants as follows care she proceeded to be rude to me and ended up getting a manager who also proceeded to be rude to me and cause a scene when all I wanted to do was exchange pants apparently the cashier they had run me up the other day did not ring up the pair pantsI was trying to exchange because she rang up a different pair of pants with a different number long story short the manager rudely told me I can go buy another pair pants and wanted to charge me an additional pair pants for my son when all I wanted to do was just exchange them. Long story short I left with no exchange the same pants I went to exchange and now out money that my kid can't even wear the pants because they don't fit him and I'm now in a very bad mood. Because of the situation I refuse to shop at the store again. The employees and manager are all rude and under trained.

Good morning,

I received this email address to inform you the bad customer service that is been taken at store#222. I went to Fallas Paredes yesterday around 5:30pm and I have 6 children my two year old was asleep and my 3 year old was crying so not thinking I grabbed a pillow that was on the shelf (2.99 pillow) to lay my baby’s head on it. So I could do some shopping and also keep an eye out on my other 5 as I have worked at stores before and would not like it if kids tore down item so I always try to keep by kids beside me. I had around $45 worth of merchandise. When my husband went to pay the lady asked us about the pillow in the basket and I apologized for using it and told her It would not happen again. Then as I was going to tell her that I would purchase it. She rudely told me that if I did not purchase the pillow (2.99) I would not be able to buy my clothing. I then asked her why I could not purchase them I was going to pay for them. She stated she was NOT going to sell me the clothes UNLESS I buy the pillow. I explained to her I had no need for it and I was very sorry and that it wouldn’t happen again. She took the clothes from the counter and placed them behind her and stated I was not going to get them. I told her ok then I’ll get my sister to purchase them for me. She responded she could not purchase them either. I asked her why and she replied because it was for me. I also asked her what is the difference in other kids back there opening blankets and adults trying on shoes. They didn’t have to purchase the items they were opening or trying on why could they buy their clothing and I couldn’t. She said they could because it wasn’t broken or damaged and I asked if she could show me where my 2yr old daughter damaged the pillow when it was just her head on it. She had no response for me. I then asked to talk to the manager came to find out the manager was there the hold time elbow to elbow. Manager never said nothing. I then asked for her name and she stayed quite an refused to give me her name. As a Manager that I am I know we have to give first name out not the last name but we do have to give our first name. So I then looked at the manager and asked her for her workers name and she stayed quite I then realized she was taken up for her worker. I asked her again and she said “I’ll just give you mine” (Rorie)
I believe the cashiers name was Charlien.

I feel that I was discriminated due to the fact I could not purchase my items when the pillow was not destroyed or damaged and other people were trying on shoes and they could purchase their items. Policy does not state that also.

You can call me at [protected] (O)
[protected] (c)

Thank you and have a blessed day

Mayra Gonzalez
Unit 26 Steno/ Building Manager
939 Industrial Blvd
Mexia, TX 76667
[protected]
[protected] FAX

This has the be the worst job in the world, no matter how much work you put in or how bad you want things to change the store always looks like crap. We get the absolute dirtiest worst customers as they leave dirty diapers, poop, pee on the floor! What human being would act that way I haven't a clue. You're under appreciated, used and abused by managers for their own personal gain and advances. The DM doesn't care about the employees either. This has to be the most unprofessional company ever, the schedule is usually made the night before the week starts, work every weekend ALL weekend, have to beg to be off on holidays or your birthday. We frequently run out of supplies to even do our job! Whoever manages/created the software on the registers needs to be fired because it is always going down! Managers play favorites and are majorly gossipy and fake as well.

Hi,
I wish to make it know that The Fallas Paredes Store in La Puente, CA is forcing their employees to come in on their Day Off to view the Work Schedule simply because it does not get posted for the week, on time. It is not clear why this is occurring however it is suspected that the company policy is to do this so that the long term employees get frustrated and quit, presumably so no retirement benefits are paid. It is also unclear whether this policy originates at the store level or higher up in the management ladder. Some employees live miles away and have to come in on their day off just to see the work schedule. The management has forbade the employee from calling in to ask for their work schedule. It is unclear weather this policy occurs at other Fallas locations or just the La Puente, CA location. This company seems hell-bent on squashing its employees, that's for sure. I'm afraid that the only thing that can and will solve this issue is to investigate the company by all means necessary. Video and Audio surveillance (e.g. Youtube) comes to mind.

With Anger,
Action Man

Tried to rephturned a blouse and told me they could not do anything about spoke to three people and none could give me a solution...i gave them my receipt and the blouse i had in they said that it was the wrong receipt ...so i told them check ur cameras and verify but said their was nothing to be done if they would they could lose their job...but what anout me what anout my lost of money...

We recently had A Fallas Paredes store open in March of 2011 I have been with the company since the start. I along with other team members got that store ready. From the start I knew that there was going to be problems with Management so they call themselves. While setting up the store and getting ready for it's grand opening we did so much. We all had long days, but that was not the problem. The problem for me was after doing as much as we could and working as hard as we did the D.M would always end the day by Saying "be here tomorrow or we will find someone else." in a threatening tone. I had no problem with what he was saying, but us who bust are ### trying to get THERE store ready and after all that he has the nerve to threaten us. My Store Manager was great, but then left the company after about 2 months due to his own problems with the company. Are new store manager is were the real problem starts. I have never been the type to start problems especially in the work place. My store manager seems to always pick on me. At first I would let it go. Then one day she had a talk with me saying that a few employees and I were talking about her in the break room on our lunch, and she said " if you have anything to say, say it to my face" I told her i would and what angered me was that I was not even in the break room on my lunch. I had left to eat. Then as time went by she started to make bad comments about my work not just once or twice but all the time for everything from the way i swept to the way i throw away trash to unloading the truck. It has seriously became ridiculous of what she will come up with next. She has violated my meal and break time more than once. But the she makes us initial saying that we took are breaks because if we don't then we won't get paid...what? She also had a talk with me because i said another employee has good hours, and i didn't even say it in a bad way, but she made it as if it was a major problem . Another employee has also noticed that she picks on me non-stop and she has brought it to my store managers attention and she denied it all. Every time that she has a "talk" with me she always starts by saying I'm not your old store manager (reminder he has not work with us for over a month) and because she always brings him up in any discussion she has with me leads me to believe that she is discriminating against me because im gay. I say this because my old store manager was also gay and to her he is still relevant even when he is not part of the company...i don't get it. She has even gave my hours to someone else the night before i was suppose to go in having our key holder call me and tell me she found someone else to come in. She has locked us in the store for 2 hours with out pay. She has made us work in complete dark with one one tiny spotlight for us to see. I have tried calling HR but there never able to be reached. I left now about 4 different voice mails to 3 different phone numbers. This company I must say needs to step up there game. I am still going to try and get a hold of HR, but it does feel impossible... I just needed to let it out.

on feb 2017 i made the mistake of shopping at fallas ... i was excited about the price of their t shirts that i decided to purchase 7 but my excitement was short lived. when i went to pay for my t's the cashier rang them up and i paid w/ a debit card i asked her about their return policy she did not understand my que because she did not speak english... i asked her to ask someone else to assist me and when she found someone she also did not speak english by this time the line had gotten much longer behind me. so i told her nevermind just give me my bags. both ladies were rude, unprofesional, no customer service skills at all . all i have to say is if you plan on shopping there make sure you know spanish or have a spanish-english dictionary handy. dont get me wrong... im going back because their prices are fab! but im bringing my mexican freind!

I was hired as store manager for a new store. I was excited to work for company however once in I was made to work fourteen to seventeen hours a day over two weeks with no days. I was yelled at in front of employees and customers by the dm. Treated unfairly compared to male managers. Dm came to grand opening smelling of alcohol and even contracted workers were stating how rude and showed no respect for employees no matter how hard I was working or fellow employees. When I quit because I alomst blacked out I enformed HR of the treatment I received and yet nothing was done about it even though other managers also complained. I wanted to work for the company however I have never been so disrespect by anyone and I cant believe this is the kind of person they have to represent their company.

On December 24, 2009 I went into the store and brought some jeans and other things. When I returned home I realized that thr censors was still on the jeans. So on the 26th of Decmber I went back to take them to the store and she wouldnt take the censors off because there was no receipt. If you are giving them as gifts you dont give them the reciept. She refused to take the censor off. I will never again shop at that store.

I'm writing because I had a very bad encounter with this store. On September 15, 2009 I went to the store to exchange a comforter I had purchase about 2 weeks ago, I had lost my receipt, but the store policy is that you can exchange the item for the same item. I was getting a comforter but different color, and same price. i took it to the cashier and she checked it and said that was it. I left the store and was pulling out the parking lot when another employee approach me and said i couldn't take the comforter and i needed to go back. I parked my car and went in. They said that the other comforter i returned was scanning 1.00, so they were only going to give me credit 1.00. I asked to speak to the manager Sara which she said she could not exchange it. All the time she was laughing like making fun of us. She seems uneducated to be a store manager very childish. The store should train their employees for managers position because she was rude. I just don't understand why the cashier didn't tell me before i left the store why did they wait to make a scene outside where customers were seen. I felt very bad. I called the corporate office at [protected] which was the number given by the manager Sara, i explained what happened but again they were not much of the help. They said that they were going to email Perez about the situation and that he would call me but he didn't. I filed a police report and the officer said this was a civil sue case. A small thing turned into something real big.

I have been with this company for over 7 years. Then they decide to fire me for reasons that they say are not meeting company standards. I have never had a problem with my managerial skills...all of a sudden they decide it's time for me to go. This company can get you in so many ways. Everything from taking your breaks, lunches and even enjoying a peaceful uninterrupted day off. It's quite impossible. Ohhh and did I forget to say CONFIDENTIALITY. You know and that sad part is, is that My D.M. said it was confidential when they gave me my 30-day probation period...My sister found out before I even got to tell her.
Now a days, these managers think that they can say anything to you and no one won't find out. But they are hypocrites for being the first ones to gossip with other managers... business that should only be kept between you, your manager and your D. M. All I'm saying is that they should be fair with other employees and there very own managers.

When I go into any Fallas Paredas stores my main complaint that I have is that before customers purchase their clothes they might want to try them on before you buy them and there is no dressing rooms in the store at all. Then when you want to return them back there is no refund given back. To not ask for a return then I think the store should have dressing rooms in the store to make customers not be so angry about their purchases. That makes me not want to go back into your store again.

I use to work for Fallas Paredes, when i quit i gave them my new address because i was moving to Florida it's been 1 month and I still haven't gotten my last check. I've been calling corporate and they don't tell me nothing. they just tell me i have to talk to the store manager for the store that i was working for. I talked to her and she said that she was going to call corporate so they could send me another check and still they haven't send anything. I have an emergency and i need the money it's been a month and i still can't get anything. How do they not expect me to be mad if i have stuff to pay. I hope that you read this and write something back to me as soon as possible. Thank you!