Fandango Media
Reviews and Complaints

I bought tickets online on Fandango because they had an offer. I bought 5 tickets at a discounted rate. When I got to the theater with my family, my tickets were nowhere to be found in my inbox, and we were turned away from the theater. Besides the embarrassment of knowing you paid for something, the disappointment on my children's faces was the worst. The same day, after loading everyone back into the car, I called them, and they told me to go online and complete the refund process. When I did that, I received an email to call them regarding my ticket. Now, I have 5 children, life got in the midst, and of course, it slips my mind to call, but you would think they didn't receive my request for the refund in the first place, and they are refusing it, saying the time of the movie passed and I never went to see the movie. They just scammed me out of my money, and I want it back.

I bought a ticket for the 6PM show of Oppenheimer at the Vista Cineplex. I brought a copy of my Fandango receipt to the theater. They looked up my credit card and the said there was no record of the purchase and that I need to contact Fandango re a refund.

I tried a chat at their Fandango website and was told that the was no one there even I called a 4PM today during their business hrs.

I'd appreciate your help on this to get me a $7.89 refund The receipt that they sent me had no info re. the theater, the movie or the day/time.

Thx Steven Burke

I was searching online for movie tickets, I clicked on a local movie theater site movie showtimes not realizing I was directed by fandango to a different zip code. Upon arriving at my local theater I realized I purchased tickets 300 miles away. The movie theater could do nothing so we bought tickets and attended the movie. I called fandango after and was told they are unable to refund because it was after the show time. How is this honest?I paid for a service I did not receive. I also searched the site again and was directed to a totally different zip code again. It seems like a scam. I would love to see the profit they receive for ticket sales that people never attend.

You authorized a payment of

$45.78 USD to Fandango

(http://fandango.custhelp.com)

View or Manage Transaction

This purchase will appear as a pending transaction until Fandangc

processes your order. To see the full transaction details, log in to your

PayPal account. Keep in mind, it may take a few moments for this

transaction to appear. Thanks for using PayPal.

Transaction ID

OPS92040W8485471C

Transaction date

December 27, 2022

Merchant

Instructions to merchant

Fandango

You haven't entered any

http://fandango.custhelp.com instructions

+[protected]

Invoice ID

5a8hixb7-7/x9-Im74-86ce-

3m38w4fy4dón

Description

Unit price

Qty

Amount

$45.78 USD

$45.78 USD

Subtotal

$ 45.78 USD

$ 45.78 USD

Total

Sent to http://fandango.custhelp.com

Sent from [protected]@yahoo.com

On Sunday afternoon 11/27, I attempted to purchase movie tickets through Fandango's mobile app. After I submitted my payment, I received an error message saying that the session timed out and I didn't receive a QR code for the movie which indicated that the purchase did not go through.

About an hour later, I attempted to purchase tickets again, this time with success. Everything seemed normal until later that day when I saw that 2 charges came through on my debit card.

Fandango will not refund me for the erroneous charge, because my refund request was not made prior to the movie's start time and they will not grant an exception for cases like mine where I had no knowledge of the charge until after the movie. They have since abandoned my case and have blocked me it seems as I cannot get through to their customer support anymore.

I am now considering this to be a scam, and am filing a formal complaint against Fandango with the BBB.

Never received confirmation or movie tickets, and Fandango refused to refund my money

I bought 2 tickets for a movie and never received any confirmation or movie tickets. I assumed the transaction didn't go through, and later I found it did complete the transaction.

I called Fandango to complain that I never received any email confirmation or tickets at the time of purchase. I ended up re-purchasing the tickets directly from the theater. I called Fandango and they refused to refund my money or give me credit.

I checked my email after the movie and Fandango sent a blank confirmation. After the start of the movie. If I never received the confirmation or ticket, it is not my fault.

I'll never use Fandango any more and will complain everywhere I can and will not. recommend to anyone to use this service.

I bought 2 tickets for a movie and never received any confirmation or movie tickets. I assumed the transaction didn't go through, and later I found it did complete the transaction.

I called Fandango to complain that I never received any email confirmation or tickets, and they refused to refund my money or give me credit.

If I never received the confirmation or ticket, it is not my fault!

I'll never use Fandango any more and complain everywhere I can and recommend everybody not to use this service.

Booked through Fangdango tickets for AMC Yulee & the movie had no sound on 7/31 in Yulee FL. FANGDANGO CHARGED US 6$ for tickets we never saw. I want a reimbursement how do I get it! 3 tickets!

We filed a refund request on June 14, 2022 for two tickets we cancelled a day in advance of a movie due to medical issues. To date we have not received an acknowledgement of our request nor a refund.

Unfortunately, we received the gift card as a gift so it is hard to tell people that give you a gift that it turned out badly.

Fandango provides zero ways to communicate (that we could find) with them if you have an issue.

My page refreshed on its own and reverted me to the date of 6/22/22 "my current date" which I had no idea it happened until l received an e-mail asking me how I liked the movie. I then proceeded to pull up my tickets and the dates were not the dates I chose, instead they were for the same day I was currently in. I read on the email that you cannot refund after to show time... I thought this can't be correct surly they can see the tickets were not scanned. SO I decided to call... which finding there number was not the easiest, or getting them to answer there phone. None the less after over a full hour I got a call back and I explained what happened. The customer service Associate read to me what he was supposed to... which was basically your out of luck. So I then tired LOGIC which did not work at all... I posed the question if you did not use something and it was the wrong item you should be able to get your money back... the person actually agreed with me but said they could not nor did they have the ability to fix it. So after our conversation and after the fact I started reading the reviews and found this is how they make a living by scamming people. Maybe they accidently chose the wrong theater, the wrong movie, the wrong time, and yes the wrong day... so sad for your bad luck because FANDANGO.com doesn't care. There business plan is to actually Make it to hard and time consuming to get your money back so the client just moves on and forgets it. Its the principle of the matter, the principle is... if this happened to you would you be happy, the simple answer is no. That being you can deduct that this company nether cares or appreciates there customers. I am curious Though on the BBB site that there rated A+ yet they have a one star on the very same site? Confirmation # A*090 3 Adult Tickets Total Price $47.61 My Time doing this... Priceless

I purchased a digital fandango dinner and movie gift card on May 8th and it was never delivered to my recipient's email. I have the confirmation email and when I used that to track the purchase it showed the card as "scheduled to be delivered on May 8th" but the time came and went and nothing was delivered. The status never updated. I contacted customer support 3 times and was never given a response.

Now, when I go to their website and click the link to track the gift card the webpage has been completely taken down. Yet, still no gift card and still no customer support response. It's been 6 weeks now.

June 10 went to east at apple bees order was 39 bucks they say you have to spend over 25 to get the promo was given a promotion receipt to sign up with fandango to get my free 15 movie tickets still have not gotten my free tickets and it’s now June 16? Seems like a scam I will be file info to my Minnesota Attorney general to investigate this scam going on it’s all about money and bate n switch Applebee’s thus shouldn’t be happening 😡

Kathleen T

I tried to get a refund by going online 30 minutes before movie. I was told I would have to contact customer service because I used a promotional code. I sent an email 13 minutes before movie which did give me a phone number to call. I called and waited 40 minutes to speak to someone who told me the movie had already started, so no refund. Didn't matter that I sent email before the movie started.

On May 20th, 2022 I went online to purchase tickets for the movie I wanted to see, I paused my purchase to confirm that my guest was also coming via text. I left my browser open to the spot where I paused which was after you select which seat you want. When I went back to my computer, thinking I was in the same link as I was prior to being interrupted because the name of the theater was the same, and I never closed my browser and bought the tickets. Regency Theater, isn't a common name in my State. When I got to the theater I presented my QR code and I was informed I had bought tickets for the wrong State. To my shock I realized the ticket receiver was correct and re-purchased 4 more tickets for the correct theater thinking I'd be getting a refund of the erroneous tickets. Nope. I have been denied a refund because I didn't seek a refund prior to the movie starting. It never really dawned on me to look at the location because I just assumed it was correct and as long as I had the QR code I was fine. Not receiving a refund is very unfair since I bought 8 tickets total and now I won't be getting a refund after speaking with two different reps on two different occasions.

Initially there was a promotion at the Applebee’s I was eating at where me and a friend got a promo code for one free ticket (may 29). So we went to the fandango site and it asked for our location. At the time we wanted to see a movie in delta CO. The website then took me to movies available in my area and we picked top gun. One ticket was free with the promo code and the other we paid for. After paying we were sent a confirmation that said the movie we were seeing was in Pennsylvania….. so immediately after purchasing I went to get a refund or reschedule. It said my refund couldn’t be processed at this time but if I became a member and set up an account I could click on my purchase and get a refund. There were hours between when I purchased the ticket and the show time so there was plenty of time for a support to contact me back. I created an account with then then following there policy went to cancel by clicking my purchases but it still said refunds couldn’t be processed at this time. Navigating their customer service is confusing but finally found an email address for costumer service. I sent in the complaint and it said to wait 72 hours for a response. I never got one. I then found the live chat and tried to contact them may 31 but no one answered. Today I tried the chat again and after half an hour someone finally answered but would not give me a refund because the movie had already been shown…. Even though immediately after purchase I tried to get a refund because it switched my location to a completely different state…. I’ve been waiting on the phone for almost an hour and no one has responded.

On Sunday, I purchased 2 tickets from Fandango for a Tuesday afternoon showing of Sonic 2 - my son on Spring Break was dying to see it. I ended up having to work so when I got home I went online to exchange the tickets to a different day. Unsuccessfully. I’ve emailed, called (20 minute hold time) and had my request “escalated” - to be told that they just don’t accommodate these requests when made after showtime. I don’t understand what makes Fandango so special that their policy is to just keep my money without providing me a service or product; with no other options or credits or accommodations or explanations available. Any company with these kinds of standard operating practices should just not be in business.

I got into a car accident and wasn't able to see my movie. Had to go to the hospital and wait in the ER for hours. I was in shock and

was dealing with an unbelievable amount of stress. I had no time to think about getting my tickets refunded. I also was unaware that you can only get a refund before the posted showtime. Please help me out if possible.

I tried to use the $5 reward I had EARNED on December 16, 2021, but fandango check-out would not show the reward even though it listed it in my account. I retried it numerous times, but never worked, so I gave up and bought my tickets directly from AMC. Now (Jan 21) there is finally another movie I would like to see at the theater and I'm ready to try it again - but fandango expired the $5 reward even though I had tried to use it and their system didn't work correctly.