Fandango Media
Reviews and Complaints

I purchased a voucher - 2 movie tickets for $12 on Nov 12, 2011. On Jan 10the, 2012 (2 days BEFORE the expiration date) I entered the voucher # at www.DigitalDoorstep.com to redeem a code in order to use the voucher. I was informed that Digital Doorstep was no longer issuing redemption numbers online. At their request, I gave them my address, and they told me (by email) they would mail me a "Secure PIN withein 5 days". A month later, on Feb 8th, 2012 I contacted Digital Doorstep as I had not received a "Secure Pin". I was then informed that "Effective Immediately they had stopped the processing of code requests. I was directed to return to the website where you purchased the voucher and they will issue a refund". I have tried Fandango and they claim that because I contacted them after the expiration date they will not honor the voucher. Is anyone going to take responsibility?

Fandango lists all of these movie theaters who "supposedly" participate in Fandango Bucks. When I selected the local theater in Orlando, Fl...it says in small print at the top that the theater does not participate in Fandango. After calling the theater, they confirmed it. Fandango is a glorified movie theater directory that leads you to think buying movie tickets will be easier online. It is not! I can not find a theater in Orlando that participates with this company. Perhaps because it is a scam ...F U fandango. I am unable to get my $50 back from the corporate office also. No refunds. They are direct about that and misleading when trying to get your cash.

I have had two charges on my debit card from fandango.com, once in Dec for $200 and once in Feb for $100. I called them and asked them what this was about because I have never even used fandago. They gave me the first names of the people who used my card but refused to give me any other information. They said when the debit card transaction was made the person using the card did not have the right security code. It did not match the one on the card. I asked why it was allowed to go through, they said the security code didn't really matter. Even though the names of the people who used the card did not match the name on the card and they did not have the security code. Why is fandango allowing this? They said they people do this all the time and sell the gift certificates on eBay for cash. My question is why is fandango allowing this? I think fandango has a good little scam going, I am willing to bet it is someone who is at fandango making the charges. I plan on calling my attorney about this.

Like everyone else on this message board, I was also scammed by Fandango and Membership Rewards. Fandango gave my credit card information to this company and when I called them for an explanation the fellow at Fandango was very rude and said that I signed up for this service and it was my fault. I did not sign up and they should not be allowed to give my credit card information to a third party. If this is not illegal it should be. Shame on you Fandango for participating in this scam!

Fandango gives out promo codes for free tickets through vendors and themselves. I received one of these at Sundance and it has the expiration date of 2/2/09. When I went to use this on 2/2/09 it stated it was "EXPIRED". The general and complete rule of business practice is that a coupon is good THROUGH the day of expiration and not PRIOR. They do not state this practice of it expiring at 12:00am on that day by the code, and refuse to honor afterwards, even after complaints and their own cs agent agrees it is a poor practice. DON'T USE FANDANGO. Horrible customer service and deceptive business practice.

I purchased a two theater tickets from Fandango.com on or about 9 March 2007. The website has since been using my credit card information to debit my account $10.00 per month, without my permission. No notification of an agreement was sent to me. I never heard of 'Reservation Rewards', but this is what they claimed I agreed to purchase. No such agreement was made.

I went on the website to purchase movie tickets. Fandango went ahead and charged me $12.00 dollars WITHOUT my authorization. It was never clear that I was being charged 12.00 dollars for some kind of membership. It suddenly showed up on my checking account. I never authorized this charge or this membership. I am very upset that Fandango would this and I will never use this site again.

Thank you.

Yolanda Gallardo

I bought tickets on line and also like many others that wanted to save $10 on next purchase. I was being charged $12 per month by 'Reservation rewards'. I called fandango up and left a message. Found out you need to call Rick Butler [protected] He's a ### and needs the abuse. He's part of the scam.

I recently went on Fandango and purchased 2 sets of tickets. One was for a theater in the city of Plano, TX. The other was for a theater just south, Addison, TX 2 days later.
To my surprise, when I received the e-mail and wanted to print the tickets...the Addison tickets said Plano. I was surprised and have never heard from Fandango. The 800 number they list is only a movie listing. You will never find a person(s) to help you or adjust your tickets or ever exchange, much less refund you.
Don't ever use Fandango...they are ok sometimes, but no I realize they make mistakes and if you want them corrected, you will never get anyone to actually fix it, your stuck and they don't care.
Go ahead and save their stupid "convenience charge" and drive to the theater yourself. Fandango is a waste of time, money, and any problems you have will never be resolved.
Fandango...they have paper puppets cause thats who they hav working for the company.

I recently had my debt card number stolen (through the internet, I still had the card) and multiple charges were made including an account created on Netflix and their parent company Col*Video Company with three 30$ charges each, as well as a 18.32$ charge to Sci*Stamps.com. The day the charges were made I canceled the card and my bank (wachovia) will be refunding the money. They told me the information was probably stolen through the use of Fandango.com, which was the only internet charge I had made. Luckily my bank was very helpful.

Fandango is selling I-max tickets online for Lincoln Centre I-max in NYC for Batman "Black Knight." We bought 2 tickets for the 8:45 pm show 4 days in advance, but when you got to the theatre, we discovered that the show time was not in Imax. Loews Theatre refunded our ticket money, but we did not see the I-max version.

A long subway ride ($8.00 wasted), two hours out of our evening and no I-max "Black Knight." Loews says it cannot get Fandango to correct its listings, so Loews is dealing with unhappy customers for several shows a day.