FanDuel
Reviews and Complaints

I had a 6,3 showing and the dealer had a 6 showing. My bet was $60, I double down to make it $120. They flipped a face card. Then somehow it “glitches” and the next thing I see is then taking the cards away and I had lost. I stopped everything and talked to support. They “claimed” that I had a 9 and 3. Why would I double down when I had 12 against the dealers bust card? This is blackjack 101. After they didn’t believe me and nothing was done, I requested that tho e last 5 cards that were just in play be turned over. All of the sudden they deactivated the table and kicked me out of the support chat. How convenient when I requested some proof they did that. All they needed to do was show me that I was wrong and that would’ve been that. Instead they made it even more obvious they were not truthful. I took screenshots throughout with time stamps for proof. All this over $120 bet. How can anyone trust them after that?

Woke up to several charges taken on my debit card this morning. I have never even been on the Fanduel site. I called my bank as soon as I saw the charges. They are going to issue Provisional Credits for the transactions, but I'm concerned that the charges will come out before they are stopped and Fanduel will argue the charges. Reported my card and awaiting a new one. I live on a very tight income, so I would never spend money this way.

I've played Fantasy Football for about 10 years never winning anything big. Then when they came to Pennsylvania the fantasy games became less as they forced you to bet more on sports and their horrible casino games especially slot machines. Well I finally won a 3 team pro football parlay in which I bet $100 and cashed out for $880. The next day after 10 years my account was suspended for suspicious inconsistent irregularities. I tried to call and chat with a live person but that's next to impossible. Today 3 days later they sent me a letter requesting my (1) bank debit card that I've bet with for 10 years; (2) my Driver's License; and (3) a picture of me holding a newspaper with today's date. FanDuel made me feel like I'm some kind of criminal for winning. I decided I don't need FanDuel and their horrible customer service.

September 30 2022. For the last week or so I have been playing cash eruptions on fanduel now I play this game on many platforms but like all the others games it I unfair I no by playing this game on multiple site fanduels odd are greatly decreased. I unfair how much money you can spend on this site and never see a decent win. For instance when I play this game on DraftKings I always get fre spins and bonus round on fanduel it’s rare . I just pumped probably 150 bucks into fanduel cash erosion and I got very few bonus or free spins and my best win was like 14-18 dollars. I just tired of fanduel saying they are fair play but the results don’t show. You play a lot of money on there slots and the bonus rounds for and game are always week and unfair . Don’t call your self fair when you not.Yes I’ve won nice a few time but the wins vs what you put in are garbage compared to other sites. Also last time I played retro casino slots it took my money when I won and keep going to an error message and I tried to get a screen shot but because it keep booting me I couldn’t and I couldn’t get anything back for what I lost and should of won because I couldn’t get proper screen shots make sure you take a picture of every round because they will cheat you and then clam they can’t see it on there end because you took no pictures.

Hello,

I am wanting to file a complaint due to winning a bet and not receiving any deposit. I paid On 9/8 I placed a bet for Josh Allen to score 2+ touchdowns, Allen scored 3 which means I won, I am told I didnt win. My winnings never were brought to my account, Ive asked for a phone call but NEVER got one.

bet ID number is

O/O530840/0000068

9/8/22

8:11PM

This was a Same Game Parlay 3pick.

Josh Allen To Socre 2+ Touchdowns

Stefon Diggs ANYTIME TOUCHDOWNS

Cooper Kupp ANYTIME TOUCHDOWNS.

On February 22, 2022 Fanduel Inc, Roar Digital, BetMGM withdrew WITHOUT MY AUTHORIZATION $10,000.00 from my business account and $4,500.00 from my personal account at Chase Bank. I opened dispute, Chase Bank initiated investigation but received responses from these companies that authorization was given by Telecheck - no proofs were provided from what phone or computer was given authorization. My identity was thieved, my accounts at Chase Bank were hacked, and these companies stole my money. I already opened police investigation and will report these companies to FBI. I request my money back.

Stating that there are deposit bonus's which I never recieve, not a fair gaming site at all

My account was sconce I won on a partly it took within 72 to reactivated then the next morning after I tried to pick it up they suspended my account so since the suspended my account my withdraw fail don't know the reason behind it all. It's ok fr me to put hundreds of dollars in to bet but once I won my account goes suspended.

NO ONE, seriously no one use this site. This place is so rigged, such a scam it is sickening. It takes $5000 to get $500 back, this is your odds. Then closing the casino site I was told the racing would stay open, nope I can''t log into that, I guess they are keeping that money also. After their bad comments, expect someone to actually win something and they will publish it, but then they will be back to their same old, same old, no bonuses, nothing, just a scam. Stay away, do not give this place one dollar ever!

Feb 18, 2022: $1,000 deposit

Feb 18, 2022: Lost $200 bet (Payable Account Balance: $800)

Feb 21, 2022: Lost $100 bet (Payable Account Balance: $700)

Apr 17, 2022: Awarded $200 bonus w/ stipulations, so account payable account balance remains unchanged (Payable Account Balance: $700)

May 21, 2022: $700 withdrawal declined by FanDuel

May 22, 2022: $700 withdrawal declined by FanDuel

May 22, 2022: FanDuel Customer Service responds to my inquiry, stating that I was not eligible for a deposit due to "Anti-Money Laundering Laws"

May 23, 2022: FanDuel Customer Service sends second email stating to submit a $100 withdrawal request and that I will receive a separate $600 refund (but FanDuel did not explain how or when I will receive the $600 refund)

May 23, 2022: $100 withdrawal approved by FanDuel (Payable Account Balance: $600)

May 23, 2022: $600 withdrawal declined by FanDuel

May 24, 2022: $600 withdrawal declined by FanDuel

May 25, 2022: $100 withdrawal declined by FanDuel

May 26, 2066: I emailed FanDuel about my $600 refund and have not heard a response

May 31, 2066: I emailed FanDuel about my $600 refund and have not heard a response

On 4/1/22 I joined Bovada online Sportsbook to bet Futures on Tiger Woods at Masters 4/7/22. I bet the $100 I deposited, & won $50 (on Tiger finishing in top 10, first day. 4/7/22. That was my first, only, & last sports bet ever. My so-called matching $100 Bonus was "Locked", so as I am a regular horse bettor on TVG for years, with no problems, & familiar with horse betting, I waited till Derby Day 5/7/22. Did not bet Derby, but bet horse #9 (in the 9th race at Curchiil) $10/win, $10/place, & $10/show. The 9 horse won, & Bovada listed my winnings as $119 (have screenshot) When I could not access any of $100 "Bonus" or "Winnings I finally got past Robots in "Chat" suggesting articles to read, & got a Human, he said I would have to bet $5000 more on their website before I could get "Bonus" Obviously I missed this in the pages of "Fine Print". Finally a supervisor told me how to "FORFEIT" Bogus Bonus to "Unlock" my funds. I did, $119 was available to withdraw, so I tried. An email said it would take two weeks or so to get check. Then 4/16/22 they say they can't "Verify" the address I've lived at for over two years, USPS delivers my mail there, Re-sent address, then today "Chat" guy says my email "does not exist in their system" I have Screenshot of account page with "Withdrawable" funds & my email address there. They refuse to send my "Winnings"

On supper bowl night! I had my neighbor place a ten Dollar bet on the Rams. I didn't have a credit card so I asked my neighbor to please use his credit card for I could be able to win $285 Dollars. As of this Date I haven't received any kind of payment from fanduel. We place the bet along with a couple of other bets with the same credit card. All the bets were accepted by fanduel. Now! The reason why we use the same credit card was because know one of us had a credit card. But I'm only concerned about my winnings. My email address is [protected]@gmail.com. I would gladly appreciate if anyone could solve this problem for me. Sincerely Mr.Luis.

[protected] my account was suspended for some reason I’m not able to get my pay out or nothin

I have several thousand dollars in my FanDuel account, it was suspended for some unknown reason they lack communication on their investigation, I am confused as to why I cannot access my money remove it from their app and no longer do business with a crooked company who refuses to contact me back and has no telephone number this is a scam do not trust your money with this company I have reached out to customer support more times than I can count being told to be patient is an understatement when dealing with someone else's finances

I been a member of fanduel I placed 3 bets and never was paid plus they stole my 100,000 from my account I called them to resolve they ended up banning me from the app and all meadowlands I been having issues with this app for a while I would never think they will steal my money and not pay me on winners. I contacted the ftc and attorney general also.

Hi my name is Wilson Cardona I am not getting any reply from fan duel customer service for my account was suspended for over a month for no apparent reason besides them saying multiple accounts which was not true . I had $169 in my account and after a month they finally reopened my account but with $0 as if they took my $169 . Everytime I contact customer service they do not reply I am 60 years old handicap man that is new to sports gambling since it was just introduced to NYC my username is [protected]@msn.com on Fanduel please help I been going through this for months to no avail and it has become so stressful I am reaching out to all sources for help. I would just like a response from Fan Duel clarifying my situation and what happen to my money thank you

I opened an account prior the opening week of college football. I placed a couple wagers and won about $40. The following week, 9/8/21, I received an email from FaDuel stating my account has been suspended due to some inconsistent activity. No specifics but I suspect their system didn't know how to handle a vpn. Since then, I had contacted customer service multiple times. They can't help me because the account is suspended. FanDuel had requested copies of my drivers license, credit card, and a picture of me holding a paper with the day's date on it in order to confirm my identity. All of which I provided. Still no resolution. FanDuel should either activate my account or refund my account balance. Instead, all they do is stall.

My debit card was used 6 times in amounts of $400 each before the bank flagged it and notified me. I do not gamble nor do I have this app. This is a shady company and clearly has many issues with regards to fraud.

So in the same Game feature you can bet guys to have two three and four hits the night in question I had the Yankees - 160 Aaron judge have three hits and Brett Gardner to have three hits the problem was Brett Gardner got benched he had one hit up that in the ninth inning they had to remove them from the player pool but still great in my bed a lot. This is illegal this player should have been a push and my took my ticket to the been graded as a 2 teamer

I received an email stating they would match my deposit at 100% up to $100. I went to opt in to the promotion and received a screen that said unexpected error had occurred. I made the deposit and emailed them immediately. They then told me that I opted in 3 minutes after I made the deposit. I hit nothing after making the deposit so opting in 3 minutes after the deposit is impossible. Complete bait and switch.