PurePlay
Reviews and Complaints

Had only used about 2years of my 50yr Lifetime membership status before the company went bankrupt.

I have been trying to get paid my winnings now since 10/28/2018. I have sent you all the proper paper work, even sent the paper work my certified mail with return receipt, which has your signature on it showing that you have received it. You owe me $10 from 1 tourney and $100 for finishing 2nd in the $500 weekly tourney. My attorney also sent you 2 different letters requesting my payment. Please pay me

I have not been able to log onto Pureplay since they did maintanence a few months ago. I have been corresponding with Pure Play Customer Service evey week since. Customer Service is useless, I keep getting the same return message asking me if the issue was resolved. I keep telling them the issue can not be resolved without their help. I ask customer service to email me or call me and get no response except yhe same response asking me if the issue has been resolved. And before the maintenance they owe me over $ 100.00. Very frustrating not getting any customer support to fix the problem.

John T Halligan
AofSpades

I paid over $200 for a years membershp that should have lasted through October. I played poker on the site for several years and played several months after paying this years membership. The site was updated about 3 months ago and I am unable to login since it wasupdated. I've sent many complaints to their support system. I usually get back an email stating they hope I have resolved the problem but no help as to how to resolve the problem. Is the site still in existance?
My email is [protected]@msn.com
Margaret Rogers

Had been playing on this site for about 15 years I beleive. Site goes down for so called routine maintenance. Site has never returned back to a login status. had submitted proper forms to claim my winnings, about 2000 dollars if i remember correctly. Heard somewhere they may have foled for chapter 7 bankruptacy but no confirmation of that yet. Any help you could provide, if getting a laywer, would be appreciated. Thanks Gary

I won 1st place in the 1000 cash game in November which is 300 dollars, still haven't received anything and the site is not available anymore. what can you do to rectify the situation. I have played on this site for years, and this has never happened before, someone needs to be held accountable for paying the prize winners of this site. its not right and its not fair for them to take our money monthly, and not pay us what we won.

I've played on pureplay for around 3 to 4 yrs. In 2018 I desided to quit playing on the site for awhile due to the fact that Ohio has casinos for me to play in. Recently like 2 days ago I desided to go back and play just to keep up on my game in between live tourneys. So I put my credit card info in and it said welcome back and I was charged but all it does when I try to get connected is just try to connect but won't or cant. When i search for the site it says site cant be reached. Now I am reading all sorts of things such as they went bankrupt or the FBI stepped in and pulled the plug. Whatever the case may be, they shouldn't still be charging people.

About 2 months ago i got a message saying the site was down and try again later. Then i got a message that the site couldn't be reached because the site had been reset.
They keep charging my debit card 24.99 a month for it.
Been about 3 months since i last played.
I can't get on line to the site.
Please, let me know what's wrong with the site.
Please stop charging my debit card if you can't fix it,
my name is thebestgramp
phone # [protected]
alan taylor
thank you.

I have been a paying member for a few years off an on and just recently pureplay.com has decided to steal and rob its members, I even cancelled my debit card and ordered a new one and they still found a way to charge me yet again, I do not know how thats even possible but yes they did it and stole more money from me, seriously considering doing something drastic this is pure [censored], I am owed over 600 american dollars and im still being charged for a site that is not operational, help from anyone would be awesome thanks

I"ve been playing pure play poker for years. all of a sudden they shut down the site without warning and they are still charging my debit card. this is fraud in my books, something has to be done about this soon. my screen name is williemickie.I am sure that there a many others that are disatisified with pureplay site. I heard of people that won money and never received it from them.I hope that this problem can be resolved soon. Thank You

I played on pureplay for years and had won a lifetime membership and then in suddenly closed down without warning. They have my credit card number in their files and I am worried about the security of my number. Also, A few weeks before it shutdown I won $300 on 6 January 2019 and have not received my money; I was 1st place in the weekly $2000 Final that started at 601 PM EST; I want my three hundred dollars;

My screen name was BuddyGov;

Theodore Hartman
Pasadena Maryland
Phone: [protected]

I am owed over 2000 U.S.Dollars and non response nor can I access site hope site is up soon again and winnings cheques issued been an pleasure competing with all on site if any info is available please send this way many thanks all! I am loudaddy on site. I do not understand why and or how they would do this to all members been an lifetime member and it saddens me to see all hurt in there business dings HOPE TO SEE ALL SOON AGAIN ON PUREPLAY!

I have played at pure play since the sirlte was called betzip and was a free site. 2 weeks ago when I tried to login I got a message that the site was down for routine maintenance. Now I get the message that the site cannot be found. I have sent emails but get no response. They are still billing my credit card and to cancel my membership I have to be able to log in. Anyone else experiencing this? How do I cancel my membership?

I have requested a payment for my winning of $475 and just get stalled. I paid the monthly fee required. I called the customer service contact #1-800-804-4817 and it was an adult talk line. I have been unsucessful to reach anyone other than an avoided email. Ia am unable to find a website anymore. I paid a continuous monthly fee of $24.99 paid to BETZIP/PUREPLAY [protected] US last payment
Posted on Dec 14, 2018 at 6:28 pm debt signature from [protected]

This is the confirmation email that my claims were processed and checks should have been sent out.

[RockYou Support] Re: Re: [RockYou Support] Re: Re: Request #940946: How would you rate the support you received?
Yahoo
/pureplay

RockYou Support
To:
laylona64

‎Dec‎ ‎27‎, ‎2018 at ‎5‎:‎45‎ ‎AM

## RockYou Media Support ##
Ticket #947169: Re: [RockYou Support] Re: Re: Request #940946: How would you rate the support you received?
Hi laylona64,

We've marked this ticket (#947169) as resolved. Not true yet? No worries. Just
reply back or click the link below and we can continue our dialogue until you are satisfied.

To review, comment and reopen the request, follow the link below:
https://rockyou.zendesk.com/hc/requests/947169

Kind Regards,
RockYou Support Team

Pam, Dec 27, 2:45 AM PST:
Hello there,

Thank you for your email. As per your request, we have gone ahead and cancelled your Players Club subscription. You will no longer receive any future billing from us unless of course you decide to resubscribe.

You will continue to receive Player Club member benefits until the date of your paid membership expires before being downgraded to a free Basic membership.

Regarding your issue with checks, we have already approved your claim requests and check will be sent to your address at the earliest.

We greatly appreciate emails from players that give us an honest opinion of the site so that we can continue to make improvements and additions. This helps us deliver a product that caters to all the different types of players that choose to spend their time at PurePlay.com.

We forward all feedback to management for review and rest assured all player's voices are heard.

Regards,
Pam
PurePlay Customer Support!

These are the confirmation of winnings:

Congratulations! You won $15 and finished in 2nd place out of 130 players in the $50 Instant Cash tournament on Friday November 2, 2018 at 01:41 PM (E

Congratulations! You won $100 and finished in 8th place out of 889 players in the $5, 000 Weekly Final tournament on Saturday November 3, 2018 at 08:01 PM

Congratulations! You won $100 and finished in 4th place out of 506 players in the $1, 000 Instant Cash/Prize tournament on Friday November 9, 2018 at 09:

Congratulations! You won $100 and finished in 4th place out of 517 players in the $1, 000 Instant Cash/Prize tournament on Tuesday December 4, 2018 at 09:41 PM (Eastern).

I also claimed the following which was included in, y complaint

Won $75.00 on 09/30/18 ([protected]) $2000 weekly final

Won $50.00 on 10/23/18 ([protected]) $100 highroller

Won $25.00 on 05/24/17 ([protected]) $1000 instant cash

Won $10.00 on 11/12/18 ([protected]) $100 highroller

Sent inquiry emails regarding payments on 11/27/18, 12/06/18, 12/26/18 and last email with no response on 01/26/19
Yahoo Mail

jacqueline bowdry
To:
pureplay@rockyou.zendesk.com

‎Jan‎ ‎26 at ‎10‎:‎55‎ ‎PM

I have tried to log on to pure play for several days and have been unsuccessful. My checks have not been sent out after many requests?

Never received a response

Reply, Reply All or Forward
Send

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jacqueline bowdry

[protected]@yahoo.com
[protected]

Reply, Reply All or Forward
Send

Settings

RockYou Support

pureplay@rockyou.zendesk.com

they scam everyone for several months, lying to us say ing the checks where in the mail, they owe me 900 dollars, , and they just shut the site down, they scam losy of players money, and they are stillcollecting membership fees, this must stop, its been happing for the last 4 months, lying to the players, and also i have a lifetime membership there still have 98 years to collect'

I, and a fellow player, are unable to log into the PurePlay site. It's just down & doesn't load. We both have $$ in our accounts & are wondering if anyone else knows what is going on? I mean, isn't that fraud- to just steal your $$ and close down the site?

We haven't been able to get any answers- emails bounce back- I don't know what to do.
At the very least, the site needs to be held liable & owes every member what they have either paid in or earned while playing.

And what about our "lifetime membership"?!

Something is wrong, and needs to be made right.

Any advice or help would be greatly appreciated! Thank you!

I used to win Over $ 500 every year...but not in the last 5-6 years

I have seen a lot of hands.playing over 10 years.. I have noticed one thing since all the bad beats started happening. When someone wins with 2 pair, take notice that over 90 % of the time, the first 2 cards that were dealt on the flop, gave that person their 2 pair. THat should tell you something about the crookedness of this game, ... BIGBOB3340

Hi I have been a pureplay member for about 15 years. They have always been fairly prompt for payments in the past which I had won. I am a Canadian citizen and because I won more than 600.00 dollars last year I had to file a w9 form which I did and resubmitted my request for payment the exact same way in previous years. Pureplay informed me the prize money was processed for payment (385.00 dollars) since around xmas time and still no payment. Now when I try to log onto their site, for 2 days it said the site was down for maintenance and now I can't even log in because now it says the site is not available. Can anyone help. You can contact me at [protected]@outlook.com. Thanks in advance

I, ve bee playing purelie, s for 10 years, 3 years ago, winnings started to be held from, lawful. Rightful owners/players/depriving them of what lawfully. Rightfully belongs to them.. Ie. Their winnings, (theft).1 they have no phone # for players to file grievances /complaints. Their customer service is non existent, except to give/"company form answers" to any complaints//we, re sorry for any inconvenience, please be patient "they have a system that tells you when a check has been processed or check sent//the winnings can be held in processed for 1-2 months, 2/1/2 months for me right now, with 6 wins, s not paid.//they should have processing/processed/check sent//there, s been times my winnings were held in processed"for 1-2 month, s//the last time anybody has received a check is nov 4th.2018//this is jan 22 2019//it seems like around the holidays /they stop paying //by a check being"processed and not sent is deceptive business practices /when they say"check "sent"and they knownly. Know they have sent the check is outrageous conduct/fraud.. They have bigtime sponsars. Coca-cola. I don, t understand in the year 2019//that a company, with 1 million players, still send check, s.. If they would get with the times. They would put all winnings on a debit card/each player has his/her own card #//pureplay puts alot of stress/trauma/on it, s players.. I got 1 messages stating. Your winnings have been approved, we will be sending you check at the earliest.5x, s. Already. The earliest was 2 months ago. They have their nerve to say at the earliest //when their already 2 month, late.. They could overnight them today, and they would still be late, the account s dept is incompetent /are they counting on a abiscus, and sending the checks pony express//their using our winnings to run thier company, once we won that money. It no longer belong to them. We won it fair and square //