PurePlay
Reviews and Complaints

The login password for the tournaments doesn't work. I haven't been able to play. I became a member I think on Thursday the 10th. I want to be credited with these days I've missed. Please get me a password that works. I also never received the free 14 day trial offer. I became a member a month ago but had to cancel as my device didn't support your software. I bought a computer just to play your game. Now please fix this problem or cancel my membership and refund my money as I haven't been able to play. I need a new password.

i steve mcgarry pureplay # sjm10 green rating 5329 money 5.7m points 337256
wantto cacelled my membership of pureplay poker. i request a refund of my remaining months nov 1 2018 to july 2019. i prepaid for one year on aug 14, 2018.
please refund on my credit card ending 8886.
i was charged on sep 30 2018 with a charge of 150.00$ which i did not charge!
please credit my card and cacel my subscription

IT has been 3 months that I have been dealing with multiple issues # 1 they cancelled My membership when in fact I had won a 1 year free membership . # 2 the email bonuses that they offer I am unable to collect at the time they are posted I have to always email them to get them to manually add them to My account and wait 2 days them to get it done when they should be added at the time that I try to get the offer . They dont have any other way of taking care of this other than through email's that take to long to get an answer . I have asked them to please contact me by phone because the email thing is just impossible to try to get to the bottom of why I am having so much problems with this site anyone thinking about joining Pure Play I would before you to go somewhere else and play they have the worst customer service of any site and you will be happy not to join this awefull site !

I can't log into PurePlay any more. I'm being told that because the area I live in I can't access PurePlay. I have been playing on this site for months. Why all of a sudden am I not able to. I live in Nebraska. Is Nebraska now a dead zone? I love this site and I love to play poker. I feel comfortable here. I hope I can keep playing. Please allow my area back into your site. Thank you. Sincerely,

Leslie [censored]ett

[protected]@hotmail.com

I won a 10$ tournament on 3/1/18 they say that the check was mailed as of 3/22 I have not received it my game name is mattapanguy my e mail is [protected]@aol.com I have won many tournaments and I always have received my checks within two weeks this is now going on three weeks also why does the site freeze up as much as it does please take care of these matters thank you for your help Arthur salett

Pure Play offers a free 2-week trial. You are required to enter billing information with the promise that you will only be billed the $24.99 monthly fee if you don't cancel by the end of the 2-week period.

What they fail to tell you is that they make it impossible to cancel. Their Membership Agreement gives instructions for cancelling membership. If you follow these instructions, you'll eventually find a "cancel membership" link, but the link only leads you to FAQs that offer no way to cancel.

I didn't like the site, it was extremely slow and outdated. I was determined to cancel so I would not be charged the initial $24.99 fee after the 2-week trial.

I consider myself pretty savvy when it comes to working around situations like this, but in this case, Pure Play Poker won. When I could find no way to cancel the trial period either online or by phone, I thought I would outsmart Pure Play by reporting my debit card "lost" so that the transaction wouldn't go through. However, as soon as you sign up for Pure Play, they process the $24.99 fee so that it hangs out in your "Pending" transactions. Even though I reported my debit card lost well before the 2-week trial had expired, when the 2-week trial was over, the transaction processed anyway.

I would never use this site again and will do everything I can to discourage anyone else from playing on it. Their "free trial" claim is misleading and fraudulent.

I don't mind losing $25, but I hate being lied to and cheated by Pure Play.

Terms and conditions:
Referrals.
If you are a pureplay member and you refer a "valid person" (As defined below) to pureplay through pureplay's referral process, and that person becomes a paying member of the pureplay player's club and remains a paying member for three consecutive months, you will receive fifty dollars (Us$50).

I did this almost a year ago and they keep trying to get out of paying me by offering worthless chips saying: unfortunately, our referral link has been under maintenance and hence the delay.
To resolve this issue, we can offer you chips worth $100.00 (800, 000 play money chips) instead of a check for $50.00 for the referral bonus. Please let us know if you agree.
I don't agree but they avoid sending my $.

The phone number to reach Brent Allard & rockyou, com is :[protected]. Brent is the owner of PurePlay.com since 2015. You may also want to reveal complaints with [protected]@godaddy.com, whose Contact number is [protected]. You may also want to contact PurePlays board of directors (Whos names I will publish soon) & investors. Hope this info helps C. Lemaire Jr. (Lazertiger)

I have been a member for 6 years. Not until recently have I had winnings not being processed & sent seemingly done excessively slow. They use to be prompt & efficient. I would also like to comment on all the negative postings about playing on this site. Seems to be a lot of crybabies reporting about pureplay. Look it only requires $25 a month to play unlimited. I don't play as much in the summer as opposed to winter, but anyone complaining about unfair play ethics is just a whiner. I don't take loosing very bad, unlike some players on this site. Back a few years ago it was fun to play & chat with others. Now everyone seems to be so uptight. Even the weekly $5000 tournament doesn't fill to capacity. (1200 players with a 1500 maximum capacity. ) I remember having to register exactly @ 07:00 or you couldn't get into the game. (Unless you pre-qualified. ) they even have a tournament once a week for a "lifetime membership" (50 years). Which I won after 2 years of paying monthly $25. Some of the benefits of online play are ; not having to travel, pay for related things like food & lodging, tips, etc. (Although I cant get my wife to bring me my jack & cokes. ) lol. But I can even play in my underwear if I want. Anyways I thought I would give pureplay a more positive comment instead of most on here. Gl @ the tables ! Lazertiger.

This site is so full of bs and rigged players. I am a semi-pro player and have played on and off for 15 years. Just trust me. I will post more later. Do not pay to play here! Trust me, now or later after you lose your hard earned $25/month.. Just to give it to losers who are paid pp shills. There are several.. And usually have similar names.. For example.. Lets go with cassino, cassity, cassman.. Or baekdutiger, tatersalad2.. It goes on.. All paid shills. They must be 15 year olds who think it's a riot to eff with real poker players. Hmm.. Or maybe pureplay thinks that whoever is dumb enough to play on their site must be so stupid, they can't really play poker or why would they play online instead of actually going to a casino. Also, the site is based in the us but hell if i have ever spoken with an actual us citizen. , pretty obvious when you contact them for support, (Oh.. Which, btw, forget speaking with anyone on the phone even though it is supposedly a us based company).. Email is their method of response and the young ### working there, (Those answering your emails) , are clearly the same young ### playing on the site, (Ya, the ones who are such smart ### because they know their 4 9 off suit will win). I could go on and on. To the u. S. Government.. Bring back online gaming. There were legitimate, honest sites, such as casino on net.. Casino-888.. Who were legitimate. I mention that site because it was fair and when i won almost $2000 and then $1500.. I received my checks and cashed them.. Legitimate. If you think pureplay will ever allow a win of more than $25, (Monthly fee for player's club) , you're nuts! You will win $10 and $25... No more than that. They make sure taht good players, (Such as myself) , never ever win. Also, look at the cash games and what you win in each place, (Such as $1000 cash.. Where 1st places takes home a measly few hundred (.. Compare that to the so called "leaderboard" payouts and do the math! It is not physically possibly to win that much! Rigged>>smart people do the math!.. Stay away from this risite. They have taken advantage of the loophole that unfortunately was opened when ronald reagan banned online gaming in the us, love reagan but bad move.. This allowed pp to charge $25/month or free for basic members and claim it was for "entertainment".. So, in otherwords.. Screw you if you are holding aa against 2-8 off in the final hand.. Nothing you can do.. It's for fun. Last thought, noone from pureplay has ever played in the wsop>>yet someone wins every year>>>>>>you would think they would be proud to have the winner wear the shirt>>where the hell is it? Ohhhhh.. They took cash >>whopping $2500 instead? Bs! Where the hell are the people who should be investigating this rigged scam site? Where?

I have been a member of this site for years. Although I did win a whopping $10 ONE time playing poker on their site, I have spent much more on their 'play' money chips. In recent months, however, something has changed with their site and I am unable to get any real service from their staff. This week, under my user name 'spunkykitty' I was awarded 50, 000 free chips as part of the weekly VIP Mystery award that takes place every Monday. After clicking through on their email and clicking the 'update' button more than 100 times, my account was still not credited. I have sent three separate emails about this and forwarded the original email that THEY sent, but still no chips credited. Why is this so hard for them? You'd think I was asking for $50, 000 in real cash. After checking my account tonight, I see my 'open ticket' says 'resolved.' I have now sent yet another email asking that they close my account. Enough is enough. If you can't give me pretend money as promised, what on earth will happen when someone wins for real?

I paid $228.00 this year...had 1, 000, 000 plus in my account, and simply because I have moved to a new city, they won't recognize me. I have the same name-Jan A. Good, same creditcard-same birthday..11/04/35. My screen name was antemame. Now they don't recognize me and treat me as a newcomer. If not resolved I will quit. My new e-mail is [protected]@gmail.com.

I just signed up for a 30 day free trial and found out after the registration the 30 day free trial was actually a 30 day rebate. In fact, a sign up online and rebate by mail. Atrocious, misrepresentation. And this has been exasperated by the refusal to cancel this transactions. Huge banner for 30 days free and then large enough to see mail-in rebate after accepted transaction. I contacted them immediately in the only way possible, by email and having them balk. They lost a customer and online rep with this. I am further saddened that this behavior tarnishes online pokers reputation every time these deceptive practices are perpetrated.

It's really nothing but a site that offers some visual gaming style entertainment in exchange for buying their chip packages or earning chips through their partner sites. MOST of the later way of earning chips is a waste of time, surveys seldom allow completion and registering with their partners gets you a lot of spam email and if you have to enter a phone number, telemarketer calls. Buying chips just to play games that are only designed to get you hooked on playing, is worse than actually gambling, you get nothing in return but visual entertainment, no winning of money etc. POGO is better if that's what you're after and doesn't require buying "chips" or doing surveys or registering with 3rd party partners in order to play. PurePlay is entertaining at times, but that's the best I can say about it. Poker games are a joke (my brother also plays on the site and sees the same type of hands and odd winning hands come up too oftenn for othhers).

Signing up for their partners only to get no "chips" in return is really a rip off of time and effort. I've also had antimalewarebytes find maleware on my system after doing this, so you've been warned (slows down your system). Just thought I should share.

I cannot describe how angry and frustrated I am. I have been doing freerolls on pureplay for about a year. About 6 months ago my son spent $1. on the sight to give me extra play money chips. I am 73 years old on a small fixed social security income, so I do not spend money on chips when I am a decent player and can keep winning them whenever I play. Last week I got an email notification saying that I had just spent $100. to purchase 800, 000 chips which did enter my account. I did not order those play money chips, which I did not need, nor could I afford at that outrageous price, but they used the credit card my son used to purchase the $1. worth of chips 6 months ago. I do not live with my son and do not have access to his credit card, and he absolutely did not make that $100. purchase last week on my behalf. So that means that pureplay must have stored my son's credit card number, and obviously in a not so secure area, because someone either from pureplay, or just a hacker, had access to it. They did put all 800, 000 chips in my account, however, according to them, I have been using those chips (which I have not done), so that is the reason they gave for refusing to refund my son's credit card for the unauthorized purchase and taking back the unordered chips. The problem is that all 800, 000 chips are still in there. They refuse to acknowledge that either a gross error was made on their part, or that someone may have hacked into my account (even though it doesn't really look that way because the chips are still there), and they refuse to credit back my son's credit card because he never authorized that purchase, especially for the outrageous amount of $100. You would think that they would be concerned that they had used a credit card that was illegally stored in their database without the permission of the third party cardholder who is now in a state of shock because he is out $100. They have as much as told me that they don't care, because they say they have all the proof on their side that they did nothing wrong. If they do have the "proof", they must have manufactured it because it is not based on reality. They don't care that I have explained to them that I am 73, under the care of a cardiologist, and this situation has caused me so much stress that I might have another attack. All I can say is, DO NOT USE PUREPLAY, and if you do DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!

I registered for this free offer of 14days free and after that i'd have to pay. They advertised it as you will not be charged for registering your credit card. I registered my credit card few days ago fr today, I didnt use my pin/code though cause thats for confirmation of a purchase. Then today as I seen my credit card statement it shows that this purplay and another company r taking money fr my account, 20doollars here and there, even 1, 2 dollars. Thats unbelievable I didnt make a single purchase with them, I didnt even get email fr them asking me to purchase or have a confirmation of using/meaning I didnt personally purchase anything. So my transaction information shows these company's using my card, taking money without me ever knowing and not making a real complete purchase. How would they know my cv/pin code to do this? The other company I called to ask them about why they could use anyone's credit card without the person knowing is ireel.com they say since I registered my card a a free trial member they then use my card to purchase. Thats fraud rate there, I can only make purchases with my credit card no body else. Just cause I registered it doesnt mean the terms and conditions can use it for purchasing without the card holders consent. Please help me thank you [protected]@gmail.com

They should be investigated for fraud! It is a complete SCAM! The worst cheating site I have ever seen! So many people have complained about this site! Why isn't any thing being done about it? Would someone tell me please?

When I first joined several months ago. I would win sometimes. Enough to keep paying to play. But since the site has changed I never win money games. I alway win point games and game to get into the large money games. I have notice the play is different from game to game.

Most of the time in a money game I will win some points at the beginning, but when it gets down to the last 50 players the hands change and it gets harder to get a good hand. I get the feeling that the site is set up to allow a person to have a little fun but not to win anything. So I have stopped paying to play and play the lower games to try to pay for playing but even at that level it hard to win.

I sent them an email to let them know I wouldn't be paying to play. They responded back and still continue to send me emails wanting money from me to play. I have done this before to them. But a few months ago I referred my mother to them and they gave me 50 for the referral so I used that to play. I have played poker for several yrs and have read several books. I know I'm not the average player I should be able to make enough to pay to play.

I would like to see them investigated and to hear back if anything is wrong with this site.