Fast Growing Trees review: Items sold not as described / Merchant refuses to accept return and refuses to refund charges 58

This place is horrible. I wish I had read these reviews before I ordered. Everything on their website is nothing but glowing recommendations. It's obvious they only publish the positive reviews.

I ordered blueberry bushes from them and paid almost $30 each for what was supposed to be 3 year old stock. Definitely did not receive three year old stock and if it was 3 years old, it must have been living in some horrible conditions. Plants are extremely small and the leaves all have leaf spot on them. They look horrible. I tried submitting a complaint through their online contact form and got a bounce back. I'm sure this will end up being $200 wasted. I'll try Visa first thing in the morning to see if they will do anything.

Elisabeth_Burch - I called my bank about what to do. Their suggestion was to return the plants with proof of delivery and if they refused to process the refund, initiate a chargeback.

Unfortunately, that costs a good bit of money, so I ultimately chose instead to simply eat my mistake in doing business with these [censor], rip out the underdeveloped, sickly crap they sent me and replace it with real trees from a local nursery. Live and learn.

Also, consider filing a complaint with the BBB. They already have a C rating with 75 complaints against them. Can't hurt to help warn others about these crooks.

So the scam continues, another well-documented complaint: http://www.poloniainfo.com/fast-growing-trees-scam.html

I bought a weeping willow tree from them. It claimed to be 5-7 feet. I received the tree, and the height is right. but it is so thin, literately only one branch. It cost me $100. I would have bought a better one in local nursery with the same price! I would not recommend buying tree from this company!

Thank You folks for your posting I was about to order 26 Thujas I will be heading to my local nursery Thank You for saving me a head ache just like most buisnesses in north carolina are ripp offs and scammers BBB gives all buisnesses a C rating in north carolina

It sounds to me that "Wendy Sea, " from Fast-Growing Trees, and "20WahWah10" are the same person. I was going to purchase several trees from them this spring, but now I am DEFINITELY not going to. If I were buying a $15 or $20 tree, I would expect the poor service. You get what you pay for, right? Fast-Growing Trees has some of the highest prices on the web and even locally. When you are paying $99 for a tree, it better arrive alive and ready to thrive. It appears that they assume that someone who is willing to buy a "quality" tree and has money to spend on some of the highest priced trees would NEED to try to rip them off. They are misrepresenting their product and should be dealt with accordingly. Sending a dead tree is THEIR responsibility and not the customer's. Mail order is also regulated, so this shouldn't be taking place. I think it's clear that their customer service is only good when it benefits them. I noticed there is not a "chat" like "Wendy Sea" had mentioned on a previous post. If their business is so good and they are thriving with loyal customers, you would think they wouldn't even hesitate to refund the few that have complaints; although, I bet there are many more out there that just haven't posted on this site yet. I also noticed that they have several growers all over the U.S. and I think that makes it difficult for them to control quality. Go somewhere else! Put less of your money at risk. That's what I'm doing and if that doesn't work, I will have to find a local nursery that can order the trees I want since we don't have much of a variety of the dwarfs where I live. That way, hopefully someone will take responsibility for their product.

ordered nagami kumquat tree 3-5 feet-tree came in 2 weeks -large specimen-well packed good condition-will order again

Same problem here -- not as described and dead within 2 weeks! The "tree" was really a stick the diameter of a pencil, no leaves. Wendy Sea from Fast Growing Trees posted a comment on here that speaks volumes for her company -- "I sincerely wish consumers would read the terms of service before placing an order on any website." Perhaps we all should have read these reviews instead of their terms of service to get the truth.

I ordered an azalea and a hydrangea. They arrived in the same box and half of the azalea branches were knocked off by the hydrangea and the hydrangea had 49 leaves (which is more than what are left on the plant after they told me I could cut the bad leaves off) which were turning black so I asked for a replacement of that too. They are replacing the azalea but refuse to replace the hydrangea because they are an outside nursery and because of the rain this year, the plants have water damage. No apology for sending it in this condition but I should plant it and wait 2-3 weeks and new leaves should come out. They will not replace it and I consider this to be deceptive advertising because if the stock is water damaged that should have been noted on their website so you would have the option of ordering from that stock.

I would never recommend ordering from them, I'm sorry I ever heard of them. They could have absorbed the business loss for the water damage and not inflicted the damaged plants on the public.

I ordered a Dwarf Red Delicious Apple Tree for my son as an Easter gift. I thought the price was a bit high but it was supposed to bear fruit the first year and be 6-7 feet tall.
I visited him this Memorial Day weekend and saw the tree which was planted one month ago. I was grossly dissappointed in the tree. It was small, and very skimpy. Appears to be dying with dried branches. It was planted properly in a partially shaded area and watered regularly. We visited a local nursery for advice on how to treat the tree and was told they are not indiginous to South Carolina and won't grow well there. I picked it from the website's page for South Carolina. Also we bought two more trees from the nursery for only 12 dollars each and they were 2-3 times the size and heartier trees. I called the company when I returned home and was told their trees are grown indoors and measured from the bottom of the pot to the top of the tree. They made no offer of replacement or apology for the inferior product. Needless to say I would not order from this company again and would advise anyone shopping for trees to go to a local nursery instead.

My experience with www.fast-growing-trees.com was disappointing and frustrating. I would never order from them again and will take any opportunity to let others know not to deal with this company. The tree was dead on arrival. In my opinion, a tree that doesn't even start out alive shouldn't be covered by the warranty--any warranty would assume that you start with satisfactory product--especially a $100 product. It appears to me they are now hiding behind a warranty. It feels like they ship inferior product, make their profit and then retain that profit by having the customer foot the bill for the real cost for any replacement and shipping. In my opinion, it felt like a rip-off. "Customer Service" was insulting and frustrating to deal with (including the part where they insinuated I was lying)--they had me in tears. DO NOT ORDER FROM WWW.FAST-GROWING-TREES.COM. As a side note, I ordered an orchard full of trees from Miller Nurseries and had great results (we do know how to plant trees). We had a tree that didn't make it. Miller Nurseries sent a replacement at no charge (and didn't even charge for shipping). Totally happy with Miller--both products and service. They know how to treat customers right.

I am so glad I found this post! I was going to order a few trees from them and now I won't! Thank you for the heads up!

Crappy customer service to say the least. The trees arrived wilted with the soil completely dry. I emailed their so-called customer service and got a canned response pointing me to a web site with planting directions. Whether the wilted trees will come back to life is still unknown but one thing is a certainty: I am not ordering plants from that fast-growing-trees.com ever again.

I placed an order in 2010 for a hybrid poplar tree. I got a skinny 1/2 wide twig in a narrow box, not what I was expecting after you check out their website. I am into my third growing season and it still is a skinny little twig in my back yard. I called them after it was planted for a few months complianing about the lack of growth and they said I would have to wait till the 2nd growing season to see some significant growth. I called them last year 2011 and complained and they said it was out of warrenty for any type of refund. It has only grown a couple inches in 3 seasons. DO NOT BUY FROM THESE PEOPLE. I wish I had spent a little more and went to the local nursery. Here is a recent picture.

This is the worst tree scam site ever. I ordered a $40 cold hardy banana tree and I got a royal empress tree for free. I got two leaves, not trees, that weren't even two inches tall. Don't waste your money at this horrible site.. They false advertise and they have terrible customer service, don't shop from them!

Ditto on these complaints. Do not order from these people. I paid $120 plus shipping for a 5'-7' tree that arrived as a 5' twig with no branches and just a few yellow/brown leaves. Not a single green leaf on this supposedly healthy tree. The tree was shipped in August so it wasn't a question of going dormant. I went to a local nursery as I should have done in the first place and there they had 20' monsters fully branched with green leaves for $235. Basically four times the value had I bought locally. The warranty states that you have to call within five days of receiving it to put a note on the sale and then, if the plant dies within 45 days, they will give you 100% credit. The problem is, this "tree" will probably live past the 45 days but even if it did die I wouldn't want another twig from these people. Note the reply from the company above that their warranty is the same as others in the industry. Bull. I have purchased shrubs from Wayside Gardens and Park Seed and rec'd a free replacement plant when the original plant died.

Laughable scam, except it will cost you whatever you paid. My "tree" was a 6 inch high beat up little plant. I immediately got in touch, sent photos of plant and box as requested, and requested a refund. No answer. Repeated my communication. No answer. They are a professional rip-off business. Order something and you can expect to pay three times the cost at your local nursery, to receive a plant that is far smaller than shown on their site, and to be solidly ignored after that. They have your money, you have a sick twig.

One of the certified seller of fast-growing Citrus - USCitrus
https://uscitrus.com/blogs/citrus-simplified/tagged/meyer-lemon-tree