Fastway Couriers review: Delivery not received

This company does not use any technology from 21st century. They just come to your door and call you that time. There is no automation or early notice to the customer, their delivery strategy is relying on chance. They assume you're someone staying home whole week, waiting for deliveries.

I placed an order for contact lenses on Apr 25 and vendor gave the packets to Fastway on Apr 26. They attempted to deliver on 27 and 28 without any early notice and I wasn't at home. They didn't give any options to leave the packet to a pick-up point, nor could leave to a neighbor. Today is 8 May and I have no idea where this packet is. Their website is like a joke, it repeats "Additional Information Required" messages since Apr 28, even I contacted their support on Apr 29 and informing with my address and phone again, which they already know from day 1. I let the support personnel know about my dissatisfaction and that I will not use Fastway again. Their support is sending me emails time to time like every 2 days saying "We've updated your address information and your delivery will be on it's way the next working day". I am thinking these people are making fun since I said I will not work with them anymore to the support personnel. Today is the 19th day that Fastway have my contact lenses with them and I have no idea what will happen next. Their service is far far away from being professional.

In case you need to work with Fastway, you may receive your delivery only if you are lucky. They are too far away from being professional.