Fastway Couriers reviews and complaints
Lost my parcel
I ordered some goodies from Shane company, and they shipped that to my by Fastway couriers company. Last week I have got email from Fastway that my parcel was successful delivered to me. Unfortunately I didn't get this parcel and I try chat with them about it. I create a few queries about that and try live chat with their customer service. So far any...
Delivery not received
This company does not use any technology from 21st century. They just come to your door and call you that time. There is no automation or early notice to the customer, their delivery strategy is relying on chance. They assume you're someone staying home whole week, waiting for deliveries. I placed an order for contact lenses on Apr 25 and vendor gave the...
Read full review of Fastway CouriersDelivery
This company took 1 week to send my parcel all over South Africa. It went from Cape Town to Bloemfontein, then it went to Vereeniging and now only God knows exactly where my parcel is. 1 week? I stay 250km from Cape Town / 2 - 3 hours drive from Cape Town. 1 week? I'm sure sending it with the doves migrating to Canada... that service would've been faster...
Delivery
My important package left its source in Northern Ireland yesterday evening at 18:04 and was brought to Portlaoise where it is now sitting unscanned and instead of being delivered today. I was informed by going to the Fastway office in Sligo that there was obviously nothing done with it in Portlaoise. I now have to lose a days wages on Monday as it is a part for my car. There is no way of contacting the courier depots. I am furious. My order tracking number is OY0000726616.
Desired outcome: An explanation. Refund for delivery. An apology.
Damaged parcel
I to have had problems with Fastway Couriers and will not use them further. In short they are a RIP OFF!
They do not provide a next day service like other couriers even though they promise this.
They pay others couriers (and then stick their inflated charge on top) to deliver your parcel as they do not cover most of the areas in the UK. This includes the capital, London. Say no more...
My experience of this is that they go through multiple hold bays and depots and your parcel is nearly always damaged. Expect to get a comical story of why they cant compensate your parcel when they damage it.
There are lots of good couriers out there and half the price.
franchisees cease trading
The attraction of Fastway Couriers service is the low price. This is in part achieved by their business model, where customers pay in advance for numerous deliveries, typically about £100.00 - £150.00, and receive coupons to that value. It seems that almost all personnel are self-employed franchisees, even the delivery drivers. The problem comes when the...
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