Fax.com
Reviews and Complaints

These guys have an easy button to cancel but it never works. I ultimately had to call the number and got an overseas operator with a horrible connection and I was ultimately cut off. I got an email from a customer service person finally but then they emailed again that that person was mistaken and I still am a customer and to call in or use their easy online service that is alway unable to assist me.

After four month of my cancelation request I realized (by coincidence) that my account was still active and they were still charging me. I called them and showed them the confirmation email that proves that my account was cancelled, guess what the said: Sorry but we don't have any registry of that cancelation?...Whaaaat? So I invented this email? (I thought). Thieves!

Welcome to the club! Guess what? Try to get their ACTUAL location...you can't, either they just lie or they move a lot! So far I've seen they're in Albany, NY, Denver, CO, Los Angles, CA, Hollyowwd, CA...can't pin them them down to sue them.

FAX.COM is a total rip off. I signed up for a free 1 month trial (March 2010). It was just a week after signing up when I decided to call them and cancel the service. I didn't know that I was getting charged for the next 2 months, after cancellation. When I noticed my bank account charges, I immediately called them and they said that THEY DID NOT RECEIVE MY CANCELLATION REQUEST. They NEVER send EMAILS even when you sign up to them, NEVER will they send you anything at all about your sign up or cancellation, so you won't have any proof AT ALL. BUT HERE'S MORE: when you complain that you didn't get any email pertaining to your sign up or cancellation or refund request: they'll say, we sent it to you on this email address (which is correct), and they'll say "do you want me to resend it to you?" And when you say "yes", STILL NO EMAIL WILL COME. They would never give you a refund of your money. NEVER. I called several times requesting a refund and NEVER NEVER would they give your money back. This is one company that is DESPERATE to get your money. Guys, if you still want to try fax.com with phone number [protected], it will be at your own risk.

Horrible support. They just don't contact you when you submit a support request and there is no phone number or email to contact support directly. My company will be cancelling the service as soon as we are able to.

I really think that anyone who has had a bad experience with this company should collectively get together and file a class action suit against this company. I don't think allowing people to fall victim to this company...stilling your money and not refunding you all of your money is a great disservice to people who are working hard to maintain a respectable way of life...then having thieves hide behind a promise to give good service for a small cost of 9.99..but then charging a 19.95 charge to your card. Then telling you there is a 9.95 set up fee which is non refundable. Attempt to call to speak to someone on the line for excessive wait time and then if you ask for a manager you are told there isn't one available. What a crooked company...Where is the concern for taking care of your customer! Should be put out of business! Seriously>:{{{{{

FAX.COM is a total rip off. I signed up for a free 1 month trial (March 2010). It was just a week after signing up when I decided to call them and cancel the service. I didn't know that I was getting charged for the next 2 months, after cancellation. When I noticed my bank account charges, I immediately called them and they said that THEY DID NOT RECEIVE MY CANCELLATION REQUEST. They NEVER send EMAILS even when you sign up to them, NEVER will they send you anything at all about your sign up or cancellation, so you won't have any proof AT ALL. BUT HERE'S MORE: when you complain that you didn't get any email pertaining to your sign up or cancellation or refund request: they'll say, we sent it to you on this email address (which is correct), and they'll say "do you want me to resend it to you?" And when you say "yes", STILL NO EMAIL WILL COME. They would never give you a refund of your money. NEVER. I called several times requesting a refund and NEVER NEVER would they give your money back. This is one company that is DESPERATE to get your money. Guys, if you still want to try fax.com with phone number [protected], it will be at your own risk.

I signed up for free fax services which was supposed to be for 1 month bit I cancelled after two weeks and they billed me. Every time I call to speak with someone they hang up the phone. The representative never wants to give his name. The are frauds. Be aware do not use this service.

I have had them for over 5 years, every time i had a problem is pretty much every time i used the service. and never did they resolve the issue or help.

I dont send faxes all that often, but when you need something to count on, fax.com is not the company to go with. Poor service, poor customer service, there are many companies that will do a better job.

I have been trying since December to get rid of this. I only used it once thinking I would be able to end the trial and not have to worry about anything. A couple weeks after I signed up and realized I had no need. I tried cancelling online, nothing, and I even tried every browser I had. Then I called the number. They were rude and said the system was down and to callback tomorrow. Nothing works. I have tried multiple times to cancel, I have e-mailed the service a couple of times and all I get is the e-mail I attached in the photo. I unfortunately fell for it which is hard for me to do because I usually research things to death and I didn't this time. So now I'm losing 10$ a month because of these scam artists. When I received this e-mail and checked it, I saw it was in my spam folder with that notice on it which made me realize to start looking these up. I'm about to contact my bank and see if they'd be able to do something or see how I can report this company. I was thinking of trying the customer service e-mail for these people, but I don't think that would do anything. I hope there's a way we can take these scammers down.

Complete Scam! I called and cancelled the same day I set it up, almost a year later I noticed they are still charging me! They say I didn't cancel, I specifically remember calling on my husbands phone, and cancelling. I'm even able to show on my husbands cell phone statement history that I had made a call to Fax.com one that date. Why else would I call? This is fraud. Please do not give any account info to this company! They will scam you!

I just called and was told to call back tomorrow b/c the system was down. I've been charged $100 for a free trial b/c I didn't notice the charge on my account. I sent an email to customerservice@fax.com. We'll see if I get a response.

I just tried to cancel and was told that I would have to call back because their system is down. I will call back tomorrow and if I can't cancel, I will tell my credit card to stop payments. If the credit card companies know that they are illegally billing people they won't be able to do business anymore.

I've been trying to cancel my account for weeks. First they said I couldn't cancel BC I had an outstanding balance for a month that hasn't happened yet. I paid that now the button to actually cancel won't come up! I've written but no response!

I tried to send a fax today figuring that everything should be smooth since I've been getting billed $9.99 a month for 4 months now. When I logged into the site it said I was suspended pending a payment information update. I checked the credit card on file and it was expired --- how the hell were they taking my money? I talked to a service rep on chat and they told me "It was being directly through your bank". Uh... this seems like some clear violation and plain shady billing practices. They further elaborated " Card is just an instrument, when you authorize a card, you authorize the billing to the account associated with the card. We don't change any card details from our end. It is your bank that processes the payment. Irrespective if your card is active or expired or even when the card number has changed, the payment will still go through if you have authorized the billing. You can contact your bank for more details on this." Again, this doesn't seem in any way legit to me. I won't be doing business with them in the future and would recommend to anyone that they steer clear as well.

I have been a long time recurring, paying customer but that doesn't matter. It seems like my faxes come through, but in the rare occasion that I try to SEND a fax, it seems hit and miss. I have opened cases and I get no call back - only generic emails. When I try to call them I get some generic call center out of Bagladesh or somewhere and no way to reach the REAL office here in the US. I am cancelling, I don't think this is a business you should use.

I can't send faxes please help this is very important to me. My fax number is [protected]