Menu
Login
Replied
When making a billing inquiry to Fido Customer Service yesterday (Sep 30, 9.30 AM) I was offered and accepted an offer from Fido representative Yasmin for a 0$ tablet on a free 2-year tablet data plan. I was initially skeptical of such an offer but was assured it was absolutely free of charge for long time customers. I accepted and was told I would be called back in 30 minutes to confirm which device I would prefer (Samsung A 8 or Samsung TAB E) . I do not receive a call back. Later that afternoon I called back (spoke with Isabella) and was told no one knew anything the offer. I called today and spoke with another person and their supervisor and was told they could no longer make this offer as it was either incorrectly offered or 'Fido ran out of tablets'.
The supervisor offered a variety of reasons why this promotion was 'a mess' including lack of items to give away, misinformed staff and more ! In exchange for this reneged offer and hours wasted on the phone I was given a paltry 5 dollars off for 6 months for my cellular service.
Why is this company making offers (that I never sought out) that that are not willing to keep ? What a dishonest way to do business.
A reasonable resolution to my dispute would be for Fido to honour it's original offer and make right by their word that I am a valuable and loyal customer.
This complaint was attempted to be resolved through the normal channels but went nowhere thus it is now under investigation through the Commission for Complaints for Telecom- Television Services. The issue remains unresolved.
This complaint is not resolved and I am extremely unhappy with the way it was handled by Fido.
No one from this company attempted a sincere effort to contact me after I did my due diligence to reach out to them. After spending hours on the phone through the normal channels I shouldn't be expected to send you a polite DM on social media. Give me a break !
A complaint was filed with the effectively toothless Commission for Complaints for Telecom- Television Services which went nowhere. The company hid behind every excuse they could think of to retroactively make the offer they made to me null-in void.
If a company can not keep it's word to a customer that customer will remember and tell other customers. So good luck with this type of behaviour, Fido. I for one will be cheering when the Big Three (Fido is owned by Rogers) have to face actual competition from independents and American companies who by in large understand the value of customer service and keeping their word to be rewarded with loyalty to which I have none for Fido.
The complaint has been investigated and resolved to the customer's satisfaction.
