Menu
Finger Comber Customer Service Phone, Email, Contacts

Finger Comber
reviews and complaints

Finger Comber's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.fingercomber.com
www.fingercomber.com

Learn how the rating is calculated

1.2 18 Reviews 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Finger Comber reviews 18

ComplaintsBoard
T
1:53 am EDT
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Purchase: Finger Comber Wig Review

So, I was really excited when I saw the video on the Finger Comber website and also on YouTube. But, let me tell you, this wig was a complete disaster! It came in a box with just a piece of tissue paper, no plastic bag or anything. It looked like a prop from one of those Tyler Perry movies (you know, the ones that are just plain awful). I can't believe I spent $100 on this piece of junk and to top it off, there are no refunds! Now, I know what it feels like to be catfished because this wig is definitely not the same as the one on the website. It's straight up garbage! So, if you're thinking about buying from Finger Comber, be careful because you might end up with a hot mess like I did.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
F
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber's Blow Out Wig: A Review

I was really excited to try out Finger Comber's wigs after seeing all the beautiful pictures on their website. I even watched some reviews on YouTube and they were all positive. But let me tell you, I was sorely disappointed when my wig arrived.

First of all, it wasn't even packaged properly. Instead of the usual plastic bag, it was wrapped in tissue paper. Not a good start. Then, I ordered the Blow Out wig, which was supposed to have some volume and texture. But what I got was just straight hair that looked like it had been flat ironed. Not what I was expecting at all.

To make matters worse, the hazelnut color I chose looked really dull and dusty. It didn't look polished or shiny like it did in the pictures. And the biggest issue of all was that the wig didn't even have enough hair. I could see my wig cap peeking through in some spots. Not a good look.

I paid $78 for this wig and honestly, it was a complete ripoff. I didn't get any value for my money and I'm really disappointed. I wouldn't recommend Finger Comber to anyone based on my experience.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
M
10:16 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber: Teenie Weenie Afro Unit Review

I recently had an experience with Finger Comber that left me feeling disappointed and frustrated. I had ordered the Teenie Weenie Afro Unit in Amber, and was excited to try it out. However, as soon as I opened the package, I noticed that the hair was already starting to shed. I hadn't even had a chance to put it on yet!

When I did finally try to put it on, I found that it didn't fit my head properly. I tried adjusting it, but it just wouldn't stay in place. I was really disappointed, and decided to ask for a refund. Unfortunately, Finger Comber rejected my claim, saying that they couldn't accept returns on used hair products.

I was really hoping to find a solution, so I reached out to Finger Comber again and asked if I could exchange the unit for a different color. I thought maybe a different color might fit better, but unfortunately, they rejected that request as well.

In the end, I ended up losing $89.00 on a product that didn't work for me at all. I was really disappointed with the customer service I received from Finger Comber, and I wouldn't recommend purchasing hair products from them. It's a shame, because I had heard good things about their products before, but my experience was definitely not a positive one.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber: Order Never Received and Poor Customer Service

I was really excited to try out Finger Comber's Urban Bob Unit and Seaglass Insta Wrap. Unfortunately, I never received my order. According to Finger Comber's policy, if the tracking information shows that the package was delivered, they are not responsible for the product. I was really disappointed to hear this, especially since I never received my order.

When I reached out to customer service, they didn't seem to care about my situation. They were rude and unapologetic, which made me feel even worse about the whole experience. Lindsey, one of the representatives, suggested that I file a claim with USPS, but the link she provided didn't really help me out.

Overall, I wouldn't recommend purchasing from Finger Comber. They don't seem to care about their customers and will cheat you out of your money. It's really unfortunate because I had recommended them to other people in the past.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Customer Service: My Experience with Finger Comber

So, I was really excited to order from Finger Comber for an upcoming event. I placed my order and eagerly awaited its arrival. However, after a week went by with no updates, I started to get a little worried. I decided to reach out to them via email to see what was going on. Unfortunately, I didn't hear back from them for three whole days! Can you believe it?

Finally, they replied and told me that they were experiencing some inventory issues due to COVID19. I totally understand that these are difficult times, but I was a little disappointed that they didn't let me know sooner. I replied to their email and explained that my order was for an event and that I would need to find something locally if they couldn't fulfill it. But, once again, I didn't hear back from them.

Another week went by and I still hadn't received any updates. At this point, I was getting frustrated and decided to dispute the charge through PayPal. To my surprise, Finger Comber didn't even respond to PayPal! Luckily, PayPal refunded my money, but I was really disappointed with Finger Comber's lack of communication and customer service.

Overall, I would not recommend ordering from Finger Comber. It seems like they're only in it for the money and don't really care about their customers. If you do decide to order from them, make sure you have a backup plan in case anything goes wrong.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Havana Hair from Finger Comber: Dry, Damaging, and Not Soft

The Havana Hair from Finger Comber is a bit of a disappointment. It's seriously dry and can be quite damaging to your natural hair. While it's great to have this 4c style, it's nowhere near as soft as anyone's actual 4c hair. My own 4c hair is touchable, but this 4c fiber is definitely not.

I reached out to Fingercomber about this issue, and their response was to "use some shea butter." Unfortunately, this fiber doesn't absorb shea butter at all, and it doesn't do anything to make it softer. In fact, hair like this can actually cut into your real hair where it meets it and cause abrasion with every movement.

I have to say, I'm not entirely convinced that Finger Comber is a black-owned business. If it were, I think they would be more diligent and proactive about providing a service that actually helps black hair, rather than causing harm.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Finger Comber Review: Great Quality, Limited Options, Fast Shipping

I gotta say, I gave Finger Comber a solid 5 stars but there was one thing that kinda bugged me. It took me a hot minute to figure out what to order. Like, I get that it's all about natural weaves and catering to the natural hair community, but dang, they could make it a little easier to navigate. And don't even get me started on the limited options for what I really wanted. But hey, I did some digging on other sites and finally figured out what I needed.

Now, let me tell you about my experience with the actual ordering process. I was a little hesitant at first because I saw some reviews on YouTube where people were waiting forever to get their packages. But I decided to take a chance and ordered my stuff on a Thursday. I got an email confirmation the next day and by Friday my items were already on their way. And get this, I got my package on Tuesday! That's some speedy shipping if you ask me.

So what did I actually order, you ask? I got two bundles of the kinky comber unit and let me tell you, they came wrapped up all nice and neat. I was seriously so stoked when I opened up that package. The quality of the hair is top-notch and it looks so natural. I'm definitely gonna be ordering from Finger Comber again once they start offering more colors and styles.

Overall, I'm super happy with my purchase and would definitely recommend Finger Comber to anyone looking for natural hair options. Just be prepared to do a little extra research before you hit that "add to cart" button.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointed with Finger Comber's SOF-KINX HD UNIT: A Review

I recently purchased a wig from Finger Comber, and unfortunately, I was extremely disappointed with the product I received. I ordered THE SOF-KINX HD UNIT with a "pinch of salt," but when I received it, I found that it was extremely thin and had a small sliver of gray in it that I had to search for. I paid extra for that "pinch of salt," but it seems like they barely added anything to it. The unit did not look like the HD examples on their website, and I was very upset that I paid so much for a "handmade" unit that looked like this.

I decided to reach out to Finger Comber about my concerns, and they responded promptly, which I appreciated. They apologized for my disappointment and asked me to send pictures of the unit on and some of just the hair by itself. I did as they asked, and they responded by saying that it was the same unit and that they make all of their units on a breathable cap. They also mentioned that the wefts may become visible when exposed to light, but that it is not noticeable when the unit is worn.

However, I still feel like the unit I received does not look right. I understand that handmade products may have some variations, but I do not think that justifies the thinness and the small sliver of gray in the wig. I was hoping for a more natural and realistic look, but unfortunately, that is not what I received.

Overall, I appreciate Finger Comber's prompt response and willingness to help, but I am still disappointed with the product I received. I hope that they can improve their quality control and make sure that their customers receive the products they paid for.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber: SOF-KINX HD UNIT Review

I gotta say, I had a pretty bad experience with Finger Comber. I was really excited to get my hands on the SOF-KINX HD UNIT, but when I finally got it on Friday, it was a total mess. The hair was all matted and curly, and it looked nothing like what I ordered. I was so disappointed!

So, I reached out to Finger Comber right away to let them know what was going on. They asked me to take some pictures of the unit on my head and of the hair itself, so they could see what was going on. I sent the pictures over, but I didn't put the unit on my head because it looked so bad. I didn't want to mess up my freshly washed and conditioned natural hair!

Anyway, I went back and forth with Finger Comber for a while, and finally they told me that they don't do refunds because all their items are final sale. Instead, they offered to give my unit a complimentary salon service to fix the hair. I mean, come on! That's not customer service, that's just trying to get out of giving me my money back.

Honestly, I'm pretty upset with Finger Comber. I feel like they really let me down, and I wouldn't recommend them to anyone. If you're looking for a good wig or hairpiece, I'd suggest looking elsewhere.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Finger Comber Terrible Customer Service and Quality: My Experience with Fingercomber Wigs

I gotta say, I'm all about supporting black-owned businesses, but Fingercomber is just not it. I've bought a bunch of their wigs over the past couple years, and while they look nice at first, they get all tangled and matted up super easily, even if I barely touch them. I don't even put any products in them or anything, I just try to keep them in the same condition I got them in.

Anyway, I decided to try out their wig service earlier this year. I followed all the instructions on their website and sent my wigs in for detangling and prep back in February. It's now almost December and I still haven't gotten my wigs back. I've been emailing them constantly and hardly ever get a response. Finally, some lady named Lindsay got back to me and asked if I had a tracking number for my order, even though I'd already given her all my info and even sent a screenshot of my order status on their website. She said she'd check on it and then just stopped responding.

I asked for a refund and my wigs back, since I'd bought them from their website too, but I haven't heard anything back from them since. It's really frustrating because I've recommended Fingercomber to a bunch of my friends, and now I feel like I let them down. Their customer service is just terrible, it's like they don't even care about their customers.

Honestly, I'd recommend going with a different company altogether. I switched to HerGivenHair and their hair is way better quality, plus their customer service is actually good. Don't waste your time or money with Fingercomber. Oh, and just to add insult to injury, I checked my order status on their website and it's still marked as "processing". What a joke.

Read full review of Finger Comber
Hide full review

Finger Comber complaints 8

ComplaintsBoard
R
1:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Disappointed with Finger Comber Wig & Poor Customer Service

So, I ordered a wig from Finger Comber and when it arrived, I was pretty disappointed. It looked really thin and cheap, like it was made out of plastic or something. I was really bummed out because I had seen the same wig on another customer and it looked amazing on them! I decided to reach out to Finger Comber on their social media page to ask how I could get my wig to look as good as the other customer's did. But instead of answering my question, they just straight up blocked me! I was so confused and frustrated. I mean, I get that they probably get a lot of questions and comments, but come on! All I wanted was a little help and they couldn't even be bothered to respond. Needless to say, I won't be ordering from Finger Comber again.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
R
11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber My Experience with Finger Comber: A Pleasant Surprise!

So, I was scrolling through YouTube and I saw this video about Finger Comber. I was curious, so I decided to check out their website. I was hoping to find some good reviews, but unfortunately, I stumbled upon a bad one. The reviewer said that the wig was cheap and thin, and they were really disappointed. I felt bad for them because they spent $98 on it.

I was hesitant to order from Finger Comber after reading that review, but I decided to give it a shot anyway. I ordered a wig and waited for it to arrive. When it did, I was pleasantly surprised. The wig was actually pretty good quality and it looked great on me.

I'm not sure what happened with that other reviewer, but I'm glad I didn't let their bad experience stop me from trying Finger Comber. I would definitely order from them again.

Sure, there were a couple of spelling and grammar errors on their website, but that's to be expected. I mean, who hasn't made a typo or two? Overall, I think Finger Comber is a great company and I would recommend them to anyone looking for a good wig.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
S
10:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Finger Comber Review: International Orders - Don't Waste Your Money!

I gotta say, Finger Comber ain't the best when it comes to international orders. If you ain't livin' in the USA, don't even bother tryin' to order from 'em. They don't give a hoot if your order gets lost in the mail and they won't even bother respondin' to your emails. I lost over $200 tryin' to get my hands on some of their products and I ain't received nothin' - not even a new order. It's like throwin' your money down the drain dealin' with these folks.

Read full review of Finger Comber
Hide full review

Is Finger Comber legit?

Our conclusion: Finger Comber's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Finger Comber earns a trustworthiness rating of 69%

Generally safe, but check closely before sharing details.

Finger Comber has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Finger Comber's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fingercomber.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fingercomber.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Fingercomber.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fingercomber.com may offer a niche product or service that is only of interest to a smaller audience.
  • Finger Comber protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Finger Comber. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Disappointing Quality and No Return Policy: My Experience with Finger Comber

So, I decided to give Finger Comber a try and boy was that a mistake. I didn't bother to read any reviews beforehand, and now I'm kicking myself for it. I'm beyond angry at myself for wasting $90 on this so-called company. I ordered the twist wig, hoping to achieve a Lauryn Hill look, but what I got was more like Buckwheat from The Little Rascals. I'm so disappointed in the quality of their product.

What's even worse is that they don't have a return policy. How can a company not have a return policy? It's like they don't care about their customers at all. I feel like I've been scammed and there's nothing I can do about it.

Overall, I would not recommend Finger Comber to anyone. Save your money and go somewhere else. Don't make the same mistake I did.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber: Poor Quality and Nonexistent Customer Service

I gotta say, I had a pretty bad experience with Finger Comber. I ordered one of their units and when it arrived, it was damaged. I reached out to them to see if I could get a replacement, but they stopped responding to me altogether. It's really frustrating because they don't have a customer service phone number that actually works, so I couldn't even talk to someone about it. I'm really disappointed that they don't seem to care about their customers or the quality of their products. The workmanship was just poor overall. Honestly, I wouldn't recommend buying from them unless you're willing to take a risk.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Disappointing Experience with Finger Comber Wig: Poor Packaging and Instructions

So, I ordered a wig from Finger Comber and it took a whole 3 weeks to arrive. I was so pumped to finally get it, but when I opened the box, it was all dried out and looked like it had been through the wringer. There was no packaging or anything, just tossed in the box like it didn't matter. And get this, the instructions on how to take care of the wig were on this tiny piece of paper that I could barely read. I had to borrow my friend's reading glasses just to make out what it said. Like, come on Finger Comber, you can do better than that!

Read full review of Finger Comber
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Disappointing Finger Comber: A Hot Mess of Hair Textures and Gaps

This Finger Comber thingy is a real head-scratcher. I mean, what's up with all the different hair textures on one unit? And don't even get me started on the gaps between the tracks. It's like they were trying to make it look like a hot mess on purpose. And the feel of it? Ugh, it's like an old baby doll head that's been through the wringer. I don't know what they were thinking when they made this thing, but it's definitely not worth the $100 I shelled out for it. I should have known better, but I guess I was feeling adventurous. Lesson learned. Anyway, I wouldn't recommend this product or company to anyone. Save your money and go somewhere else.

Read full review of Finger Comber
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Finger Comber Buyer Beware: My Experience with Finger Comber's No Return Policy

So, I bought a unit from Finger Comber without doing my research first. Big mistake, y'all. I went on YouTube and other sites and saw a bunch of bad reviews. Now I'm feeling pretty uneasy about doing business with them.

I tried to exchange my unopened package, but Finger Comber said they don't do returns. That's not cool, man. I'm pretty sure not having a return policy is against the law. I'm still waiting to hear back from them about the exchange process.

Honestly, I'm not feeling too good about this whole situation. I wish I had done my research before buying from Finger Comber. I hope they can make it right and exchange my package, but I'm not holding my breath.

Read full review of Finger Comber
Hide full review

About Finger Comber

Screenshot Finger Comber
Finger Comber is a leading online retailer of high-quality hair extensions and wigs that cater to the needs of women of color. The company was founded in 2014 by a group of women who were frustrated with the lack of options available for natural hair. They wanted to create a brand that would empower women to embrace their natural beauty and express themselves through their hair.

Finger Comber offers a wide range of products, including crochet braids, wigs, and clip-ins, all made with premium quality materials. The company's signature product is the Finger Comber Unit, a wig that is designed to mimic the look and feel of natural hair. The units are available in a variety of textures, including kinky, curly, and coily, and can be customized to match the wearer's natural hair color.

One of the things that sets Finger Comber apart from other hair extension brands is their commitment to sustainability. The company uses eco-friendly packaging and materials, and they also offer a recycling program for their products. They believe that beauty should not come at the expense of the environment, and they are dedicated to reducing their carbon footprint.

Finger Comber has a strong online presence, with a user-friendly website that makes it easy for customers to browse and purchase products. They also have a large social media following, with over 200,000 followers on Instagram. The company regularly features customer photos and testimonials on their social media pages, which helps to build a sense of community and trust among their customers.

Overall, Finger Comber is a brand that is dedicated to empowering women to embrace their natural beauty and express themselves through their hair. With high-quality products, a commitment to sustainability, and a strong online presence, it's no wonder that they have become a go-to destination for women of color looking for the perfect hair extensions and wigs.

Overview of Finger Comber complaint handling

Finger Comber reviews first appeared on Complaints Board on Jun 3, 2023. The latest review Disappointing Purchase: Finger Comber Wig Review was posted on Jun 18, 2023. Finger Comber has an average consumer rating of 1 stars from 18 reviews. Finger Comber has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.6
23 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Finger Comber contacts

  2. Finger Comber emails
  3. Finger Comber social media
Finger Comber Category
Finger Comber is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.