Finnair review: Flights cancelled about one month before departure

I booked my flights (for 2 passengers) from Munich to Ivalo and back as soon as they were available, on January 8th 2023.

The original date of the outbound flight was December 27th 2023 and I had one night booked in Ivalo (27th-28th December) before starting my tour to see the northern lights on Dec 28th.

There was already a change in the booking in May, but the travelling dates stayed the same, so it was not a problem.

On Nov 22nd I suddenly received an email from Finnair stating that the outbound flight MUC-IVALO on December 27th had been cancelled, without any options to get another flight.

I immediately called their customer service in Austria and was told that there was indeed still a flight MUC-IVALO on December 27th BUT the only places available were in business class, therefore they REFUSED to upgrade me.

I asked several times to speak to a supervisor but NOBODY was there to take my call.

I then had to settle for an earlier flight MUC-IVALO on December 26th, which is VERY inconvenient for many reasons: I have to leave my home in Austria to travel to Munich on Christmas Day (Dec 25th) instead of Dec 26th -- I now have to spend 2 nights in Ivalo instead of one waiting for my tour to start on Dec 28th -- the flight arrives very late at night in Ivalo on Dec 26th and I have to arrange a taxi to get to the hotel as they will not pick me up so late.

There are costs involved and a lot of aggravation that I don't deserve, as I booked very early a pretty expensive flight, directly with Finnair (no middle-man), a flight that they changed at a very late date, causing me lots of trouble, but they still refused to take responsibility and upgrade me for the outbound flight.

I would love for someone to get in touch with me as soon as possible - I have made my peace with the inconvenience, but I think that, as a gesture of goodwill, they should offer to pay at least for the additional costs for the accommodation in Ivalo that has gone up from €106,20 (for one night, booked in January 2023) to €331,20 (for 2 nights, booked today after receiving their email).