FirstSource Solutions
Reviews and Complaints

Thank you for the helpful information. This company has been contacting me to settle a paltry - but nonexistent - debt.

I am arming myself with all correspondence with the agency that was supposed to have reported to me to collections, and other documentation.

I would love to see this company brought to justice with a class action lawsuit, and am investigating that possibility.

i agree on this company so called firstsource hc advantage.. i myself have a complaint as well. i called them and asked them that i needed to know information on a account that was on my credit report.. he asked if my name was janice. i told him no.. he asked for the account number, i gave it.. then he asked again for my name and social. he said he could not find my name or account.. i told him that there was an error and that the account that was on my credit report needed to be taken off. his reply was that they couldnt since they didnt have an account with my name.. i told him that how then did they put this account on my credit report. his reply was if i was in anyway related.. i still told him no.. i told him again. that it needs to be taken of credit report. he said that he couldnt, that i would have to call the credit beaureu to have them take it off. i told him since they were the ones that put it on my report, they are responsible to take it off.. he still said that he couldnt do that since they didnt have an account under my name? same thing, you need to take it off, not my account. and he hung up on me.

I just started with first source a week ago and looking to quit stat! the management is rude and belittle the staff. they make you calll carf holders 20-30 times a day harassing them! they are [censored]es!

I'm glad Mr.Man above doesn't have any debt hooray for you! Must be nice to be high and mighty but I agree with the rest of you this is insane and unneccessary. I don't like having bad credit and it certainly doesn't help anything, I did it to myself and I'm the only one that can fix it but that IS NOT an incentive. They must be nuts to think they can have my cheking account number!

Why is it that most of the supervisors and managers at Firstsource Advantage are beyond fat and could be categorized as obese?

You know who you are. You're the fat food sucking FDCPA violating pigs of this joke of a company.

You people are pathetic. Can't wait until you have health issues and get collection calls for your coronary bypasses.

Pigs!

Well I for one used to work at First Source and yes most of the things they do ARE illegal. For the most part its the managers/supervisers that are crooked. They run accounts on a computer system called the "Dialer" and it calls every account, even accounts that have been called already, which violates FDCPA. There are different laws for different states. For example, in some states your not to contact a customer more than 2x a week but they still have you call anyway. If you are trying to make arrangements with them, the worse thing you can do is to tell them you want to pay but you need time, cause then you are what they call a "hot account" and they will call you multiple times a day until the debt is paid. I have seen many times where there were customers who wanted to pay but they had a collector lying to them telling them that they can only make arrangements of high amounts of money just so that they can hit their goal. As far as customers getting calls from India, alot of the "hot accounts" go to that site because they own First Source. We used to get so many calls from customers who wanted to deal with the Amherst site but we were told that we were not allowed to work on those accounts and we also couldn't tell customers that the company was owned by them. I think that people need to learn they're rights and know the FDCPA laws so that they know how to fight back against scummy collection companies like FSA. Its sad because there are alot of really good people who work in collections and they really do try to help customers while following the client's guidelines but its companies like this one that give us all a bad rep.

http://www.consumerfraudreporting.org/debtcollectionscams_what_to_do.php

A collector from First Source i asked are you from "FirstSource Advantage"LLC she said no never heard of them. Weird she was calling about the same account First source company was. How do i get the # for capital one target comp? Bet i will find it somehow determined/ Ok : You dont have to say things like "You guys just want a reason to get out of the debt that you racked up" thats too far hope your not a credit collector its that attitude that gives creditors a bad name. I use to think they were suppose to gather info for the purpose of collecting the money that is due. Now i am thinking they are well, , , , not helping anything at all just pushing ppl further away from paying and giving ppl reason to sue= lack of character is hard in person shouldnt be that hard over the phone if collectors are just doing there job. Sure there wiull always be that few ( on both side).
ps: I know im a bad speller so if u have a neg. remark dont use that sop out i know i owe money but i cant see why companies like firrst source advantage cant take responsability for there actions as well to begin with.(b 4 the lawyers have to come in)

Its not a scam... I dont know where you people get this. I can assure you they are real accounts. You guys just want a reason to get out of the debt that you racked up. Not one thing about that company is a scam. They get the accounts from the credit companies so if its a scam contact capital one target or any of the other companies that they collect for.

I am now retired. However, for 20 years I was employed in senior Account Management roles for a very large Outsourcer in the USA and Europe. We used to contract mostly fixed price. The scope of work was clearly defined and the price of work clearly agreed and contracts signed before work began. It was almost normal practice for the client to argue over the price, after the product was delivered, on time with no quality issues. It was considered good/smart business for clients to demand a lower price (usually claiming that the project didn't use as many resources as they figured it would) or delay payment for many months. Financial Institutions were the largest offenders, along with automobile companies. Surely if large institutions can act this way over millions, the consumer is merely doing the same thing but on a lesser scale. We live in a society where we have established a dog eat dog mantra. Many wealthy people do not pay their debts without a settlement offer first, some don't pay their debts and are well known for this. Insurance companies frequently try to find excuses not to pay up, it is all a case of trying to get as much as possible on one hand, and trying to give as little as possible on the other. It is the same now in employment. Employers pay as little as possible, the employees do as little work as possible.

They call early in the morning, late at night. I ask to leave a message, no thanks! I BLOKE several numbers and come back with 4 more. This has gone on for 3 months. CRAZY a-- people.

I settled an account with capital management services in 2004 for almost half what my debt was, never recieved settlement letter, now being sued for almost my original debt

Firstsource Advantage causes nightmares by their collection efforts. They won't listen unless you take them to court. And.. it's much easier than you may think to take them to court. If you have had problems with firstsource advantage, or first source advantage, contact me here on this forum and I will tell you how you can fight back, and I don't charge anything to help you with that information. IF they called your cell phone, without your prior express consent, you could be entitled to $1, 500 per call.

Hey hi everyone, i worked with a collection co. one year back, i am not making up stories but trust me its not an easy job to be a collector, though it may be the most degraded profession yet its not all that cool. I was never aware about the fact that collectors abuse because we are bounded by FDCPA and we go through refresher trainings every month. I may agree to the fact that we do make multiple calls that is only because we need a contact. A collector makes calls for 9 continuous hour and get only 1-2 max contacts and he has to collect on those even if he gets 5 contacts 3 will be on disability and the other 2 unemployed, therefore i said its not an easy task to be a collector. And with regards to stop calling, collectors have their own ways of taking whatever you say, for instance if you say i do not want calls they will ask you on this number? if you say yes they will try another number, so you need to tel them you don't want them contacting you through calls, then they tag the account so no one can call, and if they do, they can even loose their jobs and no one would wanna do that... Last but not the least i am an Indian and i took calls from India i respect the Americans and i understand the standard of living out there is expensive and we do understand that, its not that we work because we are unemployed we work coz no one out there wants to work for collections. i am extremely sorry i am saying this but we have plenty of co. here in India to employ us we do not need to take up jobs like collection but we do it... I am sayin all of this coz we have always been regraded and i would not know why... I am now working for American Express Fraud team and i get appreciated by customers and managers everyday for the work i do... Just because we are dark skin does not make ur criminals... Anyways Tkc and God Bless.

Dear Users, We appreciate your concern and apologize for any inconvenience. If you are comfortable with email
communication, please write to us at team.fsl@firstsource.com and we shall do our best to assist
you in remediating your concern.
Best Regards, Team FSL

Dear Lenat, We appreciate your concern and apologize for any inconvenience. If you are comfortable with email
communication, please write to us at team.fsl@firstsource.com and we shall do our best to assist
you in remediating your concern.
Best Regards, Team FSL

Dear Melissa, We appreciate your concern and apologize for any inconvenience. If you are comfortable with email
communication, please write to us at team.fsl@firstsource.com and we shall do our best to assist
you in remediating your concern.
Best Regards, Team FSL

I repeatedly received calls from First Source Advantage at my place of business. Whenever I would answer the calls and identify who I was and what department...whomever would hang up. Finally, after two weeks, I finally took down the phone number and called it back. This place would quickly rush over their name (First Source Advantage) and refused to tell me why they were calling. The gentleman (I use the word loosely) did ask if I was another person. When I confirmed that I didn't know that person and that this was my direct business line, he said he would make sure the record was corrected. When I asked why he was calling, he got very indignant and said that he couldn't explain their business practices. I asked if it was their business practice to repeated call phone numbers and disconnect when a live person answered the phone. I explained that this problem could have been solved two weeks ago if someone had simply done the professional thing and identify themselves when they got my number. This representative got very indignant but said my number would be removed from their database. WRONG!

About 3 hours later...I got another call. When I called them back, the person I spoke with explained that it took 24 hours to remove someone from a database. Okay...I get that. But she gave me a completely different name of who they were looking for. When I asked for a supervisor, he proceeded to say it was my fault because I should have called then right back the first time they called. Seriously? I'm working and I'm suppose to call back every wrong number I get. He said that sometimes people give the wrong number by mistake and wanted me to give him the operator so he could ask to be connected to the person in question. Again...seriously? At that point I wouldn't have helped him even if this person was the sleaziest low life in the world. No...wait...the sleazy low lifes are those people working for this company.

Listen up debtors what u guys don't understand is that when u borrow money and default you shouldn't have any rights but unfortunately you do...the sad thing is debtors are treated like babies and u guys still complain its pretty sad...stop trying to live out of your means oh and by the way u guys are the reason why this country is in a recession...I can't believe I have to say this but get a job and start acting your age and be responsible

I needed emergency care and was told I was eligible for Compensated Care since I had no insurance and made less than $3, 000/yr. Hospital told me a representative from the hospital would be in to see me. No one came and I was discharged. Within a couple days I was getting pre-recorded messages from an attorney's office on behalf of Firstsolutions. I refused to return their call, knowing full well they sounded more like a collection agency. I received a letter and forms to fill out and a release for Firstsolutions to sign papers without my knowledge, be able to access my bank account and disclose personal and medical information to whomever they chose to. This company is not a part of the hospital. They did not ask for me to send copies of proof of income to the hospital, which I had on hand @ time of service. Whats more, they only want to know if you've lost income if you are MARRIED. Why, so they can go after the spouses income? If they were out to HELP the injured they would want to know that I(single) have not been able to work now since Jan. 22, 2013 and need Lost Wages compensation. THIS IS A SCAM TO COLLECT

Okay, well you certainly need to stay away from this. They called FAMILY MEMBERS. They will lie, say that someone got ahold of YOUR credit card number, and that you need to give your number to them also, so they can stop it. When we have NEVER heard of them in our lives. They are calling saying: this is not a bill collector, it's very important and we need to talk to him. They act very concerend, there not. they just want your credit card number. There completely FAKE. They called uncles, aunts, grandparents, friends. There very creepy, and sneaky in getting what they want. When they call again, tell them you know whats up and if they keep calling they will get into trouble with the law. If they don't listen, call the cops. Good Luck! -Taylor

if you pay a bill to a *collector* you are getting a score of like 9 out of 10 in terms of severity (bankruptcy is a 10; these are basically arbitrary numbers as FICO only vaguely reveals their pie chart, and there's lots of statistical tricks that reveal credit habits completely isolated from character and willingness to set things right).

NEVER, EVER pay a collector without first writing to them and insisting that they 1) reduce the payment to some fee 2) report the collection as "paid, never late." Also use specific language that states in the letter they are forbidden from corresponding beyond postal mail, save a copy, and use return receipt via USPS. Make it CLEAR AND BOLD any agreement to have the collection account removed from your credit report is necessary before proceeding with any payments. Wait for this letter, and keep it in case they don't get around to it.

Collectors will claim they don't "make such agreements" and it's not true-- they do what makes them money. They say this because they will not get commission on a call that says only write letters, since that's a whole different department.

well ... lol... good news i'm am a bill collector.. been going it for a while... very familiar with the FDCPA ( laws and regulations for collectors) and all the tactics that they use... i'm a friendly collector to... i have the same company contacting me and believe me when i say this.. you can definetly get a law suit against this company as i am about to do... all you have to do is when they call... ask the name of the company and the collectors name... they have to give it to you they are calling your phone... they'll try to disregard your question and keep it moving.. something like ( are you ...?, u say " who's this", they say my name is ... are you ...? ) collectors are trained to be in control of conversations... once you identify the company name the collectors name... you can do one of a few things... tell them they have the wrong # and verify your # to be removed... if you do this and they repeat the number back and you tell them to do this and you receive another call... they are breaking the law.. even if its a bonafide error... if you are the person who owes money ... turn on your voice recorder on your cell phone so if they do harrass you in anyway you have proof because believe me they are recording you also... i've watched collectors do illegal tactics and there are some smart people who record the conversation and have sued my company for $4000 a suit.. and thats just for leaving the wrong type of message or saying the wrong thing to a wrong #... but i have fun when collectors call me because they don't know if they are looking for me or not.. i don't care who they ask for.. i record the conversation and i will be getting paid very soon... some collectors just need to know how to follow the rules and they won't get in any trouble...

but if the call you one time in a day and speak with you or whoever in the household.. and you or whoever didnt give permission for them to call back later in the day.. they cant call you again... if you didnt' speak to them at all then they can call all day until they leave a message... i could go on and on all day. i should leave my email address here so people can email me any questions.. but... lol... i might be calling one of you one day.. but believe me... if you spoke wit me ( not from this company of course) and you wanted to pay your bill... i help... other wise you wouldn't remember me anyway because of how fast i let you off the phone... good luck to all reading.. make sure you record the conversations

Sometimes things happen where you are unable to pay the bill off, Im guessing that you tried to stop a payment that was to go out on that given day. Cancelling a payment needs to be done 24 hours or more in advance. As far as the harassment goes, never have i been harassed from this company, everytime ive spoke with them in regards to my mothers debt they have been very friendly (And yes i do have a POA)

They legally have to tell you who they are, why they are calling, that it's to collect a debt, give you a name, and what that debt is.

if they don't, there are laws to protect you. Also, it is against the law for them to say or do anything specifically harassing.

Marshall Meyers, an atty (he can be looked up on google) is a expert in this field, doesn't charge straight off, and has been a great help!

Hello:
I too get calls every day f rom this company. I DON'T OWE ANYONE ANYTHING.
I have called them back and they refused to tell me who they are and the name of the
rep. I am speaking to.
I have told them I am no the do not call list. Mr. Jackson, he finally gave me his name told me they don't give a ###.
I hung up and I contionued to call them back every time they call me. I even call them
several times a day.
This is a scam and I would never pay them anything at any time.
I suggest you report them to your states Do Not Call List. Also go to [redacted]s.com
and make a report so others will be aware of them.

Thanks

For "mr. burnz" why dont you get a new hobby unless you already have one which is beating off to your own drum and no I didn't misspell anything. and then for micaheal as you spelt it for us on here, have you ever thought that people have fallen on bad or hard times, if your so damn sure that everyone even those who have reached out for help should just pay "our damn bills" why don't you mr. moneybags send everyone a check and help them out. for you seem to have the answer's to everything. I just can't wait for karma to bite you in the [censored] and you have your utlities shut off and are evicted from your home to learn a great lesson in life. and for all the rest of you overbearing, tightwad, bullying son of [censored]es who think you are better then the rest of us, "[censored] you" and kiss all of our poverish and or living benieth poverty level pay's [censored]'s. you are and never will be better then no one. so enjoy your life as you know it now for your riches will not last a lifetime.

Sincerely,
Mrs. honesty

P.s. if you got a problem with what I said maybe you should go cry to mommy & daddy and hold your hand out again so they can take care of all your problems the way they always do "by paying for it"

First Source calls me about someone I have never known. I do not talk to debt collector ###. Here's what I did. It's quite legal. I have a stand alone digital answering machine. To verify what I say, see http://blog.positiveindians.in/call-center/predictive-dialer-disadvantages.html and https://suppoertforums.cisco.com/docs/DOC-1353 in your browser. Because power and predictive dialers detect a silence of 0.7 to 1.2 seconds after the initial hello to decide the phone answerer should connect to a live agent, I changed my greeting to Hello... (2 secs) Hello... (2 secs)...Leave...(2 secs)...Message. Shouted of course! Gotta make sure the silences are very clear. Now the dialer sends the answering machine to the live agent, you can hear them begin their spiel, and then switches to the collection message meant for the answering machine. Sometimes the switch goes dark, as the dialer chokes on the error message generated and crashes. There is NO easy inexpensive fix for the collector. It annoys them in return for annoying me who does not owe the collector anything and raises the cost of collection operations (they can well afford it on their obscene profits). This will not work for answering services bundled with smart phones, but is good to go with VOIP.

###ERS (DEBTORS)--PAY UR BILL I M PROUD OF KRISTINE MAKE THEIR LIFE MISREABLE ---HELLFULL AND PAIN THOSE U DNT PAY THEIR BILLS

GOOD JOB KRISTINE GOOD JOB

OK first telephone numbers are not private, the collection agency is fully within their rights to call any number they want to find a debtor, with the exception of work numbers in some states. They have internet software that can find any number you ever had, and every house you lived in. Your sources of income are relevant because they are trying to figure out how much you can afford to pay. Your home and two cars are shown on your credit report which the collection agency has full access to, assessing your payment history on mortgages, credit cards, and installment loans helps determine how likely you are to pay. They did not really do anything wrong although they may have been rude about it. You owe them money they have the right to try and get it back, skip tracing software and credit reports are the best tools they have.

On December 14th 2009, approximatley 3:00pm i recieved a call a phone call on my home phone, that number is not listed (its private) and under my husbands name. A lady named "Kristine" (spelling ? ) I spent 20 min on the phone with her going over my account info and discussing what i can do & cant do at this current time. She offered me a "OPT-OUT" thing i listened carefully, said i would like to " cant make a promise right now (*had to ck my income in & debts going out 1st) offer had to be an electronic payment ( asked if i could mail when i knew i had the funds). I didnt think much about it at first, after a while she started to get frustrated about my lack of not able to pay anything right then. She asked for the reason for not paying, I explained my situation apparently wasnt good enough- she wanted more: Kristine went on rapidly asking the following questions :"How do you get your money? / Where does it go ? How do you spend it? Are you married?"
:I replied : I dont think thats any of your concern.
:Kristine: Yes, it is you owe blank amount of money payment past due. became rude a spitefull.
:Kristine went on saying: "You didnt have a problem taking the merchandise out of the store"
:I didnt know what to say, for a secound like i had committed a crime, I COULDNT BELEIEV IT I SAID "EXSCUSE ME"
:Kristine: You have two cars and a house, you can still pay for.
:I said " I want your manager, " I felt degraded & low, (my eyes teared up) I said in a lould shakey voice "How dare you", and asked "Is my conversation being recorded"? I asked her for her name for id puposes"
:Kristine: Yes, it is . "Kristine you dont need my last name. (no other id form)
Her Supervisor Mark Bontempi got on the line i was in the middle of detail on what happend when he cut me off so say " I see you manage two cars and a house payment." So i was upset yes, in the end he said nothing was done wrong. I asked how they got my home number he said it poped up on dialer system or got it somewhere. Later i called the company & asked to speek to a top person of management or president form. I got a man named Jeremy Heltke i told him what happend he did not see what the problem was, and didnt understand why i was calling nothing was done wrong he said.
I asked about the recording ( they did not say that normal line ever1 usually says, ) he was not interested oin listening to it, and said they do not keep them they rercord over them.
I wanna know how they got my home # if it wasnt against the law he would have made sure to tell me exactly how they got it like i asked for> And HOW & WHY THEY CAN ASK ABOUT MY HOME AND CARS! how is that even relevant to the speacific situation they called HOW DID THEY GET THAT INFO, Hope some1 replies to me ps: i know i am a bad speller