FISGlobal.com / Certegy
Reviews and Complaints

Any company is allowed to refuse to cash a check or money order whenever they choose on whatever grounds they choose.

The entity is a call center that had been established to defraud and take advantage of victim of identity theft and small black business owners through check systems, online and mail fraud. They are not a legit company, but are known 'old hackers' and money launders. Don't be deceive. Keep your good name 'don't write checks' or use debit or credit cards...'DO IT THE OLD SCHOOL WAY - 'USE C A S H'.

I had a fee deducted from checking account for a check that cleared my account and they deducted 35.00 for recovery services

I went to wall mart in Midwest City, Okla. to cash a Social Security check. Was told that
certegy would not accept the check. A SS check. I called the 866 #, got to stay on line for about an hour talking to a machine. Was told by the recording that the SS check did not meet their requirements. What requirements? Is the SS checks too AMERICAN for these communists. Got to cash the check at a foreigh bank "not my bank", for a 47 dollar fee. The bank cashing the SS check for me at a 47 dollar fee {First NATIONAL BANK}. Had to call the suicide hot line after this stress related chalenge. They put me on hold.

My name is Wanda Ruth Goree, I went to Walmart on Feb. 3, 2017 to cash my check, the clerk ran my check through the scanner twice, but it did not accept in order for it to be cashed. The clerk gave me a telephone number to call which was [protected] a Tampa, Florida number. Once I called it the person whom I called asked me for my full check number, and that was from my Social Security check. After I gave it to her she told me I could not cash it there, which I had never had any problems cashing it at any of the locations before. She told me I had to cash it at a check cashing place or at my bank. I no longer have a bank so I went to the check cashing place at the East Mont Mall location. It was cashed immediately by the clerk. My main interest is why did I have to give WalMart my check number it is just another form of identity theft. I will have to report this to the police. My check from the United States Treasury has Wanda R. Goree on it. I gather that is what they were after. It is a shame what measures people will go through to commit fraud and identity theft. God Bless them.
Sincerely, Wanda Ruth Goree

I'm sorry to hear of your problems with this "Certegy company." They claim that they are a credit reporting agency, but I believe that they are more like a rinky dink little 3rd party outfit posing as a legitimate company. Any place that tries to skirt around the law and force you to supply them with more information upon your legally granted request to be provided with the information which they are already supplying on/against you to anyone whom requests it, but will not provide it to you unless you give them your life story including bank accounts and routing and transit numbers, is not a legitimate company and should undoubtedly be investigated by the federal government. Furthermore, it would not surprise me if this p.o.s. hack of an outfit is scamming all of this info on people so they can sell it to Mexico on the side. believe me, it happens and these are just the kind of shady hacks that are usually responsible. They pose as legit, but they don't even exist except for some back hole office with an automated phone system and one employee for the rare occasion that they actually take a call in person.

I tried cashing a payroll check today at Wal mart and got denied. I got reason #2 for my denial. This would be the first time i cashed my payroll check at Walmart. I will call tomorrow during business hours to find out why I got denied.

I am experiencing the my same thing Safeway in my neighborhood cashed my checks for 2 years, they cashed my check two weeks ago and i went back and the #2 code came up? Then I tried QFC and the same thing came up the #2 code so I went to Albertsons they cashed my work check one week then the next week the code came up I don't understand, I get paid every week it is strange how they will tell you that you can go somewhere else but they all say the same thing. Someone need to give more answers when you call in? This is getting weird I was thinking the company that I work for was at fault but they are not Certegy need to give people more answers they get paid to tell you the script when the answer the phone? I want to know are they hiring because I would love to have a job where you have one script to disappoint people and make them think that something is wrong with their check.

My problem is that they will cash a check one week and the next they will not the code 2 was told to me that the computor model states that it may be identity fraud but it is not my doing the computor model may change from day to day put me down for a law suit

I went to Wal-mart to cash one of their Money Gram Money Orders that a relative of mine purchased at another Wal-mart in another town, they ran it through like a check through Certgy and it came up a Code 2 saying they could not cash it, I had to call and find out why. When I called they could not find a reason why it would not go through, but it still will not go through what a crock of bull now I have try and cash it somewhere else and they charge more. Wal-mart should not sell things they are not going to cash, and by the way a money Order is not guaranteed cash you have to wait 2-3 days before you can even cash it

Went to Wal-Mart to cash payroll check. Check could not be cashed - embarressing not to mention a 38 mile round trip. Certegy gave reason 2 for not cashing. Did not fit a normal pattern. Have only used this service once, just last month. What kind of pattern could they possibly established? Work hard for my money. Will not use ANY store again that uses this check cashing service, including Wal-Mart. This company is not doing them any favors, but are instead, running of folks who would otherwise shop there. Not an intelligent business decision.

I received my payroll check from my job and tried to cash it at their bank "Bank of Ameica" and was told the check's number had not been posted. I waited a day later and decided to open a bank account . I did so and returned the following day to discover I could not get any of my money from my pay check because certegy had declined it. I am truly at at lost.

I can somewhat understand a personal check, but not a payroll check.

What does one do now?

I tried to write a Check at K-Mart department store and was denied, and I know I am not in Tele-check, I had just came from two prior stores and my check was accepted with no problem, but when I went to K-Mart they informed me that my check was not accepted by K-Mart because they do not go through tele-check for check approval but through Certegy Check Services and they had denied my check with no explaination, when ask for the number to the company, I got no explaination or response I am very disappointed and upset that K-mart has decided to go through this company for check approval because they have proven they are unreliable and inaccurate in there information, i advise anyone who knows a store goes through this check service not patronize them with our business.

I went to Wal-Mart today with a Payroll Check from the Bank of The Goverment of Puerto Rico as I am a public employee. I asked if I could pay with a goverment payrroll check and they said yes at Wal Mart. After more than an hour picking the groceries items i needed i waited in line to pay. I asked again the Cashier if they accepted goverment payrroll checks, and she said yes. After trying several times she gave me a receipt paper with a phone number i should call. There was Certegy's Check Service phone number and i called. "Liz 2720" answered and she told me after i gave her my information that there was a study of certain parameters of the check needed to complete the transaction and that my transaction had failed those parameters. I asked what were the parameters and she said, after repeating like a robot two or three times the same thing without listening, that she was not allowed to tell the parameters that i failed. I asked for a supervisor and answered Shanna [protected] i asked her again and she said the same thing and tried to tell me that the fault was mine for not understanding her answer. I told here that she was not answering my questions and that i have no way of knowing what the problem was so i could avoid it in the future.
I think this people are a fraud who just answer the phone but cant do anything to solve people problems and that they are the ones who create those problems.

I tried to pay by check at a Bed Bath & Beyond and my check was declined by Certegy Check Service. The check was for about $400 and I had more than $4, 000 in my bank account! Furthermore, I don't understand why Bed Bath & Beyond had to call Certegy after I gave them a check with my address and phone number and showed them my valid driver's license. I have never had to go through this before! When I complained to the manager of the store (and told her about all the complaints on this website against Certegy), she said she would email my complaint to someone higher up in management but a local store has no control over the retailer's policies. I told her I probably would not be shopping in her store again and that a retailer shouldn't be pissing off its customers in such a bad economy. After reading about all the other complaints against Certegy, I decided it was useless to complain to them. How many complaints do they have to get before they are accountable?

I WROTE A CHECK AT KMART IN BELVIDERE ILLINOIS ON OCTOBER 17TH FOR $101.21 AND WAS DENIED . I HAVE SHOPPED AT THAT STORE THE FIRST DAY IT WAS IN BUSINESS BUT THEY HAVE LOST A GOOD CUSTOMER. DUE TO THE DENIAL OF THAT CHECK UNTIL SOMETHING CAN BE DONE ABOUT IT. I HAVE TALKED WITH THE MGR, YOUR SERVICE AND ALSO THE BANK. MY CREDIT IS ABOUT THE BEST YOU WILL FIND AND RIGHT NOW I AM DISSAPOINTED THAT YOU DENIED THAT CHECK. PLEASE DO SOMETHING ABOUT IT UNTIL YOU HAVE LOST MANY CUSTOMERS. IF IT CAN RESOLVED I WOULD LIKE TO SHOP AT KMART AGAIN BUT WILL NOT SHOP THERE AGAIN UNTIL IT IS CLEARED. THANK YOU. MRS CAROL BUHL
EMAIL carolb34@peoplepc.com

I do not under stand why Walmart and certegy check service will not cash my pay roll check I have been going their for 10 months with the same company. My other coworkers cash their checks their no problem, The way to get thru th certegy is to keep pressing 00000 on your phone But you only get a dummy that has no answer. I went next door to he urban bank in walmart and they use certegy services to they ran the check and had no problem but charged me $22.00 dollar I think this a Oboma thing. The only problem is this is a goverment check.

My check was denied by Certegy even though I had verified ample balance. The decision was based on information from my driver's license number according to the receipt. When I called Certegy directly from the store after having been denied, they first refused to give me any information. After repeatedly asking I was finally told it had to do with Target's monitoring of check writing patterns within the store in an attempt to prevent fraudulent check writing. When I asked her to please identify the pattern so I could avoid future humiliation and embarrassment in future shopping trips, she told me she could not do it. Well, is it that I am over 50, or that I tried to write a check for over $100 before 11 am, or that I went to the same checker a week ago and wrote a check for $150 that cleared perfectly? Is this an example of what we can look forward to if we continue to live in the land of the free?

I wrote a check at Macy's 1/22/10 for $150.62 and Certegy denied it. I have never written a bad check in my life. I called Certgey customer service while at Macy's and was told that there was no negative history on me but that there was a pattern of fraudelent conduct. That is absurd. I download from my bank every other day and I know that there is no "fradulent activity" going on with any of my accounts. Paying for a purchase by check at a store is an exception for me as I always use my AmEx for the membership rewards program. But, I do pay my bills by check through the mail which is how I pay Macy's every month. There was no reason for the denial. It was an embarrassing situation and I hold Macy's responsible for using this shady company. I have just reviewed multiple complaints against Centergy on the internet and I am appalled that reputable companies such as Macy's, Bed Bath & Beyond, Target, Albertson's, TJ Max, WalMart, etc. would put their customers through such humiliation knowing the extent of the wrongfully denied checks.

This happened to me before when I had written several other checks the same day (mine were starter checks).

A lot of places now process checks electronically and Kroger can't help if their system denies a check.

Advice: just get a debit card.

Certegy became a part of Fidelity National Information Services, Inc. in 2006. Certegy is located in Tampa, FL, but you might have better luck if you were to write to FIS directly... they do list a page of the corporate officers. www.FISGlobal.com. Hope this helps you in lodging your complaint.

I have a paper check for the first time in about 12 years and is due to being laid off and receiving my first unemployment check in my life. I was at WalMart and decided to try their check cashing service that my teenage son has used (does not have checking account) and figured I'd put it on a moneymart card I have of theirs then. It was in the evening and my bank was closed. I was pretty shocked when I was denied. At first the girl thought it was because I wasn't in their system yet and she tried again. I've had direct deposit forever and never needed to cash a check for anything. If I had one, I just deposited it through an ATM. I was so embarassed. It was bad enough standing with an unemployment check as it was and going through about a worse depression ever being w/o a job in the first place still. I called the # that printed on my little receipt and it turned out after nine years of being married, the Certegy system did not have my SS# updated with my new name. They will not cash any checks that are in my new name until I MYSELF call and get it straightened out. I told the girl on the phone that WalMart better get a new company to do their check cashing if they are using one that can't get their records up to date after nine years for crying out loud. I'm not taking the time to prove I got married nine years ago and what my new name is. It also took business from them because I did not put any $ on the card like I planned to. Of course, it was WalMart, what do they care. I never felt that way until the last year or so. The girl was as civily polite as possible.

Can you please explain to me why the Walmart store on Mecury Blvd. in Hampton, Va. was unable to cash a check made out to me by USAA insurance company based in Dallas, Tx.
Rev Chukwuma Bob Obi.

Can you explain to me why Wal-mart on Mecury Blvd. in Hampton, Va. was unable to cash a check issued by UsAA insurance company with its headquarters in Dallas, Texas this afternoon?
Rev. Chukwuma B. Obi

I tried to write a company check to Academy and it was declined by Certegy. When I called them they said our check didn't meet the "transaction acceptance criteria, which includes a variety of factors such as, the check series, dollar amount, and other transaction details". When I inquired as to which of these factors seemed to be the problem they said they didn't know. They actually told me that no one knows that information. So to clarify I asked, "You declined a check because of some reason that you (and no one else) knows). Correct?" I was assured that was correct. In order to keep this from happening in the future, you can become part of their VIP club. Seriously? When did having an account in good standing stop speaking for itself?
My advice is to contact your merchants and complain about Certegy. We have to let them know that we won't stand for this kind of bogus company pushing YES or NO buttons blindly without any back up.

This company blows I don't even have a checking account and try to cash a payroll check a walmart and they denied it even thou they cash one last week. And when I call the number to ask why they didn't know? other than it could be anything depending on the software denied for... Should be sued for defamation character... Can we say class action law suit!

Same thing happened to me at Walmart! Walmart already going down the tubes; are they attempting to increase their speed? Just wondering?

We have been cashing my husband's checks at Walmart for the last seven months without a problem. Today they denied it. Same amount from the same company as the previous checks. This has cost Walmart a customer. We will no longer shop at Walmart.

Certegy is a crock! I tried to cash my payroll check at Wal-Mart and because of Certegy they would not cash it. I hate to tell Wal-Mart, but they lost at LEAST 100.00 today on me alone. I could not buy things I wanted because of not being able to cash my check. If they do this often, Wal-Mart is going to be losing a LOT of money.

I tried to cash my government check today Feb. 28th at Walmart in Clinton Maryland and I was declined with no explanation. When I called the 866 # I was told that every so many customers the check will be declined for safety reasons nobody could give me a logical explanation. Not to mention the embarrassment. A government check. Can you believe it? I'm just baffled!

The same thing happened to me. I tried to cash a check at wal mart and was told it declined, since it was a payroll check from a new employer I was upset thinking they had no money. On my way back to the job I called the number ( on a small piece of paper they gave me). They told me that nothing is wrong with the check if I would go to a different Wal Mart it would probally go through. I ask the question how could that be, about three different ways so that the rep and I was on the same understand and I still don't understand. You tell me, after waiting in line over 20 minutes to cash a check it was declined because of WHAT?

I just arrived home from shopping at Target for Christmas. I have had the same checking account for over 30 years and have shopped at Target since they came in. After loading my cart I wrote a check for $163.01 -- not close to 1% of what I have in my account. With many shoppers around me, I was notified my check was refused. Of course, the clerk had no idea why.
I then spent 40 minutes on the phone waiting for assistance from CERTEGY, the company that refused my check. The recording stated it was refused for my protection against identity theft, so I knew I wanted to speak with a real person. No real person ever came on the line.
I am furious that any system is capable of willy-nilly refusing my good check. At this point I don't know where to go or what to do. I will try again tomorrow, but I have a gut feeling I will not get a good response. If anyone has been able to successfully fight this unfair practice, please let me know.

I had the same thing happen to me at WalMart, I have been at the same company for 10yrs and have cashed my checks at WalMart for about 5yrs now and I went in last week and they said they could not cash my check and gave me a slip with the # to Certegy, I called and got someone who does not speak english and all they could tell me was it was to protect customers like me! Protect me from what, it was MY CHECK! I will no longer shop at WalMart, they use an out source company probably not even in the United States and they appearantly have no clue as to what they are doing! TERRIBLE CUSTOMER SERVICE!

The same story here. 30 years without a bounced check and denied at a Walgreens for $50.00. They had all the records for all the checks written in a year from my account. There were not problems never have been. They told me I could apply for Certegy Gold which would eliminate the problem I was having.

What this is is extortion! Inorder to get a Gold account you have to provide Certegy with all your banking records, not just your checking account. They are building a data base and want your information.

They are trampeling on the rights of good honest Americans. Walgreens, Walmart TJ Max and the list goes on.