Fitbit review: Defective versa 3 won't hold a charge has the logo on the face

Sara g. & all others reading this memo:

re:case #[protected]

this is an insult! under no circumstance will i accept a 35% discount. First the managers on duty refused to speak with me. They told the rep. That i needed to email them about my problem. I asked 4 different times and asked for the next level management to speak with about my issue. They refused. This conversation is definitely recorded. You never spoke with me. I have 4 different versa watches. 1-3, 2-2, & 1-1 versa plus all of the avilable bands.

Evidently, the time to read my "history with fitbit &the product support i needed was not worhty". Or are you just replying to me with a canned response.

Since 2016 when i first "became a fitbit equipment owner ". And started to purchase my fitbit products. I started because i wanted to loose weight. With the help of my fitbit. I actually lost 140lbs before covid!

i have purchased every female watch product that was offered. As well as all of the available bands for each particular watch. I was one of your best product marketers' and free advertizers to my 1300 daily workout gym mates, 7500 texas state golfers, 1500 high school 50th reunion classmates & my 50th smu university reunion classmates.

I have purchased 5 femail watches and gave them away as gifts

i have purchased 5 male watches as gifts for my brothers, nephews & my grandson's swimming coach.

I have purchased the family plan and 5 kids' watches. For my grandsons and great neice. Inline image

had the premium plan on two seperate units. Inline image

participated in 4 different product trials & studies over the 6 years.Inline image

2 of the 3 men's watches were recalled due to lithium battery safety issues. Inline image

i was given a 35% discount on the replacement products that i purchased for these watches and given 2 free bands for each fitbit replacement product.

I have a inspire 2 with all of the bands including the gold metal one. Because due to loyalty when you preview a new product, i purchase it. I gave my inspire 1 to a lay golfer friend of mine her daughters have purchased 2 for her since.

Also, in fact i'm returning all of the new charge 5 bands i order#inline image

i want a full refund of $135.09. For the 4 new "charge 5 bands". That i purchased on august 4th.

Before the charge 5 returned product went bad. Repair request:inline image

the watch wouldn't charge and it became very hot. I advised them to check the lithium battery. Because of the iconic issue.

I advised them that it was my main watch becuase of it size and the fact that i had oedered 4 new band for it. Instead of sending me the replacement. They email me and ask me to verify my address. Inline image

before they send me my charge 5 replcement.

I had the fitbit premium service

inline image

i have no desire to ever do business with fitbit - google in any manner. Since this is how "a loyal customer" is treated. In fact, i will advise my friends, family, golfers & classmates how you treat a "loyal custom".

I have probably spent over $10,000 with fitbit

i'm forwarding a copy of this email to everyone above you in customer service at fitbit..

Respectfully,

vicki hicks, ea

epic tax services

431. W. Wintergreen rd #8104

desoto, tx 75115

tel: [protected]

fax: [protected]

email: [protected]@att.Net

View 0 more photos