Menu
Login
Subject: Unprofessional Customer Service Experience at Five Below - Livonia, MI
Dear Five Below Customer Service Team,
I am writing to report an unprofessional experience at your Livonia, MI location (13212 Middlebelt Road, Livonia, MI 48150, contact number [protected]) on Sunday, November 3, 2024, around 6 PM.
After completing my shopping, I approached the register to process a return and complete my purchase. Upon reaching the register, I noticed the employee seated inside the corral for bagging with her back turned toward me. She picked up her walkie-talkie and informed the manager that she had a return to process. However, she did not make any attempt to address me as a customer; she kept her back to me the entire time, did not look at me, and remained seated while she surfed her phone.
When the manager arrived, she completed my return and purchase in one transaction. Despite the manager’s presence, the employee continued to sit in the bagging area with her back turned toward me, still on her phone. At no point did she or the manager make any attempt to engage with me or instruct her to stand and assist.
This lack of engagement and professionalism left me feeling disregarded and disrespected as a customer. Both the employee’s behavior and the manager’s passive response were unprofessional and did not reflect Five Below’s standard of service.
Thank you for your attention to this matter, and I hope these issues will be addressed to improve customer experiences in the future.
Confidential Information Hidden: This section contains confidential information visible to verified Five Below representatives only. If you are affiliated with Five Below, please claim your business to access these details.
Your experience at Five Below sounds disappointing and frustrating. It’s essential for customers to feel valued and respected. Consider reaching out to Five Below’s corporate customer service via their website or social media channels, providing details about your encounter. Highlight the need for improved staff engagement and professionalism to ensure a better shopping experience for all customers. Following up with a direct complaint can prompt a response and potential changes in training or policies.