Menu
For Business Write a review File a complaint
Flippa Customer Service Phone, Email, Contacts

Flippa
Reviews and Complaints

flippa.com

Learn how the rating is calculated

2.3 7 Reviews 19 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Flippa Reviews 26

ComplaintsBoard
E
12:00 am EDT

Flippa Mixed Experiences with Flippa.com

As someone who has explored the platform, I must say that Flippa.com offers a mixed bag of experiences. While some users have reported positive interactions and successful transactions, there is a notable trend of dissatisfaction among others. Issues such as delayed fund releases, lack of transparency, and accounts being banned without clear justification have been highlighted. It's crucial for potential users to exercise caution and conduct thorough due diligence before engaging with Flippa.com. While there are opportunities for successful transactions, it's essential to be aware of the potential pitfalls and navigate the platform with vigilance.

Read full review of Flippa
Hide full review
ComplaintsBoard
J
2:23 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Flippa Buyer

During transfer of ownership I had a problem with the seller. Flippa support staff got involved and solved the problem between buyer and seller.
Great help. Without their help it could have ended badly.

Read full review of Flippa
Hide full review
ComplaintsBoard
I
2:19 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Flippa No problems at all

My experience with specific transactions has always been great. In addition, I find the platform has greatly improved in terms of reducing some of the spamming and low quality listings compared with one or two years ago.

Read full review of Flippa
Hide full review
  1. Pros
    1. Diverse Marketplace: Wide range of online businesses for sale.
    2. User-Friendly Platform: Intuitive interface for buyers and sellers.
    3. Due Diligence Tools: Resources to verify assets and earnings.
    4. Escrow Services: Secure transactions and payment protection.
    5. Community Support: Active forums and customer service assistance.
  1. Cons
    1. Limited Due Diligence Support
    2. Risk of Overvalued Assets
    3. Seller-Biased Platform Dynamics
    4. Potential for Fraudulent Listings
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Flippa First Time Buyer

I have just started my journey into the world of buying and selling websites. The process was made much smoother by Joe Burrill who sold the site on behalf of the owners. I look forward to buying many more sites from Flippa moving forward. Thank you again so much.

Read full review of Flippa
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Flippa It was great

Everything went smooth and my customer was on time, my only issue was escrow verification process which I didn't have enough documents on hands, I hope you add more friendly payment method soon specially for digital travelers since we can't provide proof of address documents because we travel a lot

Read full review of Flippa
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Flippa Great Platform to Buy and Specially Sell Websites

Usually, the thing is that the people that are not happy with the service make an extended effort to write a negative review for the service and happy people don't really bother.
Anyway Flippa is a great service, Just made a clean transaction and the process was smooth through Flippa Escrow. Yes they deducted their 10% (Success fee is on the higher side) but overall really a good platform considering the alternatives.
Support is a bit slow and you have to be good at what you do so not don't get scammed, but this is the deal with the internet overall, you got to be smart enough with any sort of transaction over internet. Flippa is legit and a great service.

Read full review of Flippa
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Flippa Highly underrated way to sell your biz. Most major investors & buyers of digital assets are here

I come across a great deal of wrong headed thinking about Flippa based on the fact that many assets on the site are in fact questionable. This does NOT take away from the fact that serious buyers and investors do not want to miss any needles in the haystack and will have their radar on ALL places that sell assets. From Biz buy sell to Axial to Flippa. Flippa has been around very long, and I'd bet their email list they send your deals to is deeper than most brokers. Brokers have their place for some transactions surely, but for many deals Flippa is perfect. Plus the fees are much lower than brokers by a wide margin. I have both bought 6 figure assets and sold a 7 figure assets on the platform. Their support is fast, helpful and responsive. In my mind if you're a serious buyer or seller, Flippa should be one of your FIRST stops. Definitely get on their email list.

Read full review of Flippa
Hide full review

Flippa Complaints 19

ComplaintsBoard
P
9:27 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Flippa Customer service by Ian McFaul

An agent from Flippa, Ian McFaul, suspended my account without cause following an argument. Individuals like him, unable to differentiate personal disputes from professional conduct, should not be employed anywhere globally. Suspending a customer's account based on personal feelings is an indication of Flippa's backward and unprofessional practices.

p.s. Flippa replied as follows: "We support our team and reject these claims entirely."This is yet another baseless falsehood. These scammers (Flippa) didn't even refund my money after suspending my account. Flippa is already infamous among buyers for neglecting scammers on the platform (because they themselves are scammers), lacking customer support, and having incompetent staff members who suspend customer accounts for personal reasons.

Claimed loss: Money

Read full review of Flippa
Hide full review
ComplaintsBoard
S
4:14 pm EST

Flippa Flippa

I was coaxed into transact business on flippa.I bought an online site and seller didnt deliever any of files required for website and flippa instead of taking any action doesnt even respond and on top of it asks me questions like what name is displayed on your email.This is just run by scamsters where they get their commision and let users die on their own

Desired outcome: I want my money back on transaction as i have been cheated

Read full review of Flippa
Hide full review
ComplaintsBoard
T
4:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Domain sales

I've listed my domains (drugsology.com group of domains) for sale and purchased premium boost package for $300 from Flippa. Because I have many shady things going on with my entire portfolio of 2240 domain names on GoDaddy and Namecheap and I believe and have evidence to present foul play, I asked Flippa support to answer important questions.
= =
I purchased $300 social media etc. boost publicity for sale package.

I have reasons to believe that my domain registrars are manipulating my portfolio, info, and all else.
1. Do you see any obstacles, "flags" or anything such in place for domain/domains I've listed for sale?
Any "didn't pass verification" or infringement, non-compliance or anything else?
2. What are the places that can I verify that premium boost package is active and that is promoting my sale?
Please let me know.
Thanks,
Hijacked and tortured hostage, Sergio

*Furthermore, Flippa removed Mr Alfred Kreuser's offer to purchase my domains for $30, 000.

See attached.

Please prove legal right to obstruct that sale or reimburse for $30, 000 loss that it caused me.
Thanks.
= = = =

Two days later they are not answering request 794421. I've already lost a whole month that drugsology.com was listed with no bids ( and only requestor to buy my domains was removed by Flippa).

Because of the pattern of intentional runarounds that is happening with GoDaddy, Namecheap and elsewhere, I cannot afford to be entangled in another runaround, or waste any more time.
My livelihood is at stake.
Hence, I am here asking via Complaints Board.

I would like to get the clear answers and solutions from Flippa asap.

My, businesses, livelihood, and entire online presence appears to be secretly shadow banned and sabotaged.

Please help. Thanks, Hijacked and tortured hostage, Srdjan Milosavljevic aka Sergio.

Desired outcome: True Answers and Resolution Without Delay Or Ronuroud

Read full review of Flippa
View 0 more photos
Update by Tortured Hostage
Jan 23, 2022 6:08 pm EST

They received questions...

View 0 more photos
Update by Tortured Hostage
Jan 23, 2022 6:08 pm EST

Obstruction...

View 0 more photos
Update by Tortured Hostage
Jan 23, 2022 6:07 pm EST

More attachments. Apparently I am blocked here as well.

View 0 more photos
Hide full review

Is Flippa Legit?

Flippa earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Flippa to be a trustworthy company. Although there's a 21% resolution rate for customer complaints, which deserves attention, Flippa is known for their high standards and safety. If you're thinking about dealing with Flippa, it's wise to check how they handle complaints.

Flippa has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Flippa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flippa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Flippa.com you are considering visiting, which is associated with Flippa, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Flippa have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Flippa website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Flippa's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 7 complaints were resolved.
ComplaintsBoard
K
6:27 pm EDT

Flippa unethical behavior/dishonest sellers

I completed 4 transactions to purchase mobile apps on this website. From the get-go, it was nothing but problems. One of the sellers was banned from the site after he was already paid in advance, and I never received my source code for the mobile app from him. I then went on to get the necessary files from the other sellers, and one was located in Pakistan and another in Romania. It has been an ongoing nightmare, as they were paid in advance and then proceeded to find excuse after excuse for holding my files hostage and not transferring the necessary data to me for the amount of money spent. The customer service has been horrible not acting in an unethical manner basically allowing sellers to mistreat their buyers and doing nothing to address their horrific behavior towards people who have spent their money. They have taken a hands-off approach and basically told me if I wanted a refund, I have to go to Paypal to get it from them. This company should be shut down, as there are dozens of negative complaints about them on TrustPilot w/the exact same complaints as mine. They have a 53% negative rating outweighing all other rating categories. If you stand up to them and call them out on bad behavior, they claim you're being "abusive or aggressive" to them and to let them walk all over you and take it. Stay away from this company, and I will be reporting them to the Australian authorities to take the necessary action to shut them down.

Read full review of Flippa
Hide full review
ComplaintsBoard
A
1:56 am EST

Flippa Got banned

I had an account on Flippa and my profile had only positive reviews and I respected all their rules and never did anything wrong. But anyway they still banned my account. When I contacted Flippa and demanded some explanation, they claimed they had all the reasons to ban me. Funniest part was that they were not able to explain what that reason was! I sent them tons of messages expressing my dissatisfaction and in the end they banned me. These people are absolutely ridiculous and unprofessional! I paid for their service and now I can't even log into my account! What a joke!

Read full review of Flippa
Hide full review
ComplaintsBoard
N
9:07 am EDT

Flippa Domain Sale Fraud-hasel flippa

The Seller Name Hasel-Seller Name:
Mike

Seller Email:
haseltine.[protected]@gmail.com

Seller Phone:
+[protected]

Seller PayPal:
haseltine.[protected]@gmail.com

has cheated me and hundereds of people in flippa.com, please do not buy any domains or websites from him, as he will hack your credentials and hosting domains and won't transfer and provide copyrights.

Especially for newbie's he will cheat very easily like me one of the victim.

I am placing him a complaint in Internet Board and legal firm to blaclkist .

Please if anyone come across him as seller, please do not buy anything from him. He is No 1 cheater.

Regards,
Wellwisher

Read full review of Flippa
Hide full review
ComplaintsBoard
R
2:52 am EST

Flippa Flippa Escrow

To put it simply, Flippa is an online platform allowing people to sell their websites, apps and domain names through an auction system. I decided to use them (December 2015) in order to sell one of my online businesses and was really happy to find out that they are now offering a system called “Flippa Escrow” to handle transactions safely. The way Flippa Escrow works is pretty simple: - The buyer send the money to Flippa Escrow - Flippa Escrow locks the money on their Platform - The seller verify his identity and transfer the website - The buyer is happy and click on the “Release Funds” button - Flippa Escrow sends the money to the seller Sounds great, right? If only it was working that way… After accepting a high offer for my website ($XX, XXX), the buyer and I started using Flippa Escrow. We received a first message from a person called Genie Guo, to congratulate us for the sale and connecting us personally to “Ian McFaul” (head of customer success at Flippa Escrow). He also mentioned that if we had any questions during the Flippa Escrow process, we could reach out to them directly. I then received a second email from Ian McFaul saying that they will contact me soon to ask me for specific documents in order to verify my identity. Fair enough. I told him to let me know what are the needed documents and that I will send them to him quickly. At that time, both the buyer and I, were really pleased. The very same day the auction ended, the buyer sent the money to Flippa Escrow. However, after a week without seeing the money on Flippa Escrow, we contacted them. They told us (Ian McFaul) that there was $20 missing (because of bank processing fees) and that they sent a message to the buyer to let him know about the issue and asked him to send the missing $20 via Paypal. Oddly, the buyer never received such a message (and it wasn’t in his junk folder)… Anyway, he quickly sent the $20 missing. The money was (finally) received by Flippa Escrow. I then focused on transferring my website and all the files / assets. I made sure to organize everything well to make things easier for the buyer and he was really pleased. Few days later, I received a message from Flippa Escrow saying that I haven’t replied to their previous message regarding the documents needed to verify my identity. They also said that, if I don’t send them these documents soon, they won’t send me the money and will ban me from Flippa. Wooow. Oddly (again), this message never reached my mailbox (though most of the others did). I never received any messages from Flippa asking me for specific documents. So I got back to them quickly, apologized, and asked them to tell me more about the needed documents (I made sure to CC Ian McFaul). I then received a reply from Ian, telling me that they needed a photo of my passport and a photo of myself holding the passport. I quickly took the photos and sent everything back to them few minutes after receiving his message. I thought everything was ok and I finished to transfer the website to the buyer. He was really satisfied. After couple of days, I received a another message from Flippa Escrow saying that they haven’t heard back from me and haven’t received the required documents needed to verify my identity. I started feeling frustrated as I already sent them everything couple of days ago. So I replied to their email, told them that I have already sent them all the documents, but, just in case, I’ll send them again. I attached the required documents and also sent them via WeTransfer (as Flippa gave me a link to their account). I got a notification from WeTransfer saying that Flippa Escrow downloaded my files. I then received a mail from Flippa Escrow saying that my identity was now verified. I then asked the buyer to release the funds (which he did in the next minutes). I thought everything was finally over and that the money was on its way to my bank account. But it wasn’t the case… Few days later, I received another email from Flippa Escrow saying that they haven’t heard back from me regarding the needed documents and that they will ban me (and keep the money) if I don’t send them. At that time, I was really angry. I replied to their message, telling them that I have already sent them everything several times. I re-attached all the documents, sent the WeTransfer link, added screenshots (of their messages saying that my identity was verified and another screenshot proving that they have downloaded the files). I sent this email to all the Flippa contacts I currently have (escrow support, flippa support, Ian McFaul, Genie Guo…). Since then (and it’s been more than a week), they have been ignoring me totally. I sent them several other messages, asking them to update me and find a solution to this issue but… nothing. I don’t understand how a big company like Flippa can treat their customers so badly. Would it hurt them to send me a message saying “Hey, we are sorry about the issue you’re experiencing with Flippa Escrow. We are currently working on it and it will be solved soon. We will update you tomorrow.”? They have been really quick to withdraw their “success fees” ($X, XXX). Why can’t they do the same for their sellers? As of today, I still haven’t heard back from them. I am now sending them messages everyday but it looks like they don’t care at all. Great, right? I hope my issue will be solved in the coming days. The next time I am planning to sell one of my websites, I will definitely choose a different platform. Ben

Read full review of Flippa
View 0 more photos
Hide full review
ComplaintsBoard
D
7:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Flippa let scammers scam people!

Dear readers,

I Just would like to share my disappointment in Flippa support. I know most of you won't really care, but I think it is important to let everybody know that their support is getting worse and worse and seems to be more focused on making money than helping their members.

I really love designing, coding and everything related to web development. I have been using Flippa for a while now and have sold a lot of websites there, most of them for $x, xxx. I am also a 100% seller and have always worked hard to help my buyers develop my websites and generate revenues with them. Anyway, this isn't really important right now.

I have also been pretty active on Flippa and helped them to spot a lot of scammers (providing fake income proofs). I did it because I was getting sick to see “newbies” paying $xx, xxx for websites that will never generate any revenues (unlike what sellers were claiming with their fake Paypal proofs). Till now, Flippa has always been great and suspended these listings (pending more proofs from the sellers).

But things have changed. Now, Flippa doesn't allow sellers to claim revenues (for brand new sites) in the title of their auction(s). Nothing wrong so far. But lately, I spotted a seller scamming more and more people on Flippa. He has been creating (each week) brand new websites that have generated hundreds of dollars in couple of days. So I started to check his Paypal proofs and compared them to the ones from his other listings. I quickly found out that something was wrong, so I asked him to upload a video proof so I (and all the potential buyers) could compare it to his screenshots. The seller started to remove my comment (again and again) and kept finding “bad” reasons for not doing it. His listing ended with another winner. So I decided to report him to Flippa (with legitimate - and easy to verify - reasons).

The reply I received from Flippa really surprised me. Instead of suspending the listing and contacting the seller to verify his income claims, they simply removed the site’s earnings from the title of the auction (but not from the listing). They told me that this website is brand new and that they don’t have to verify the income claimed by the seller (even though they are clearly faked ones). They also told me that the earnings claimed are only an indication and shouldn’t be assumed that revenues would continue in that fashion (I have received two or three messages like this so far).

Basically, as long as you don’t mention earnings in the title of your auction, you can say and claim whatever you want. You can list a new website, claim that it has generated $10, 000 in couple of days (in your listing description), provide fake Paypal proofs and… sell it to a newbie who will believe all your crap. Flippa won’t do anything to stop you (they might even thank you for helping them to make more money…). This kind of mentality makes me sick.

Of course Flippa can’t verify every single listing. However, they can verify the ones that are reported with legitimate and easy to verify reasons. Suspending the auction and asking the seller to send them a video proof of income would have taken them less than 5 minutes.

This seller was clearly providing fake Paypal proofs and scamming Flippa members. Flippa knows it but still refuses to take appropriate actions to protect its members… How sad… Definitely time for a better alternative...

--------------------------------------------------

Couple of weeks ago, I reported a scammer to Flippa (with fake proofs). Flippa support simply told me that it wasn't their job to verify incomes (even though screenshots were clearly fake ones). I guess the seller was pretty happy to sell his website for $x, xxx...

The funny thing is that they told me that they appreciate all my efforts to report scammers and asked me to keep doing it...

But what is the point to keep doing it if nothing is done?

The last time, they even deleted all the support tickets of my partner after he dared to tell them that he was disappointed in their services and was planning to share screenshots of some of their messages on Forums. So Flippa deleted the whole ticket (as well as all the others). How professional...

Read full review of Flippa
Hide full review
ComplaintsBoard
P
3:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flippa Flippa scam artists

I Attempted to sell a website in 2012 through Flippa. I spent over $100 to have it listed and it did not sell which was fine. however, Since it did not sell I decided to keep it and try to get sales from it. I gave flippa authorization to list my site for the purpose of selling it. Now it is 2013 and they refuse to take my listing down which shows all my personal earnings and financials along with all my statistics ans such with a picture of my site and details of it. I have repeatedly asked Flippa to take it down and they are telling me If I give them money they will take it down. They are nothing but extortionists and have done this to several others to which I've found many other complaints about the same thing. flippa has an extremely bad reputation and they are scam artists. I want my listing down. It costs them NO money to take it down. They are just scammers who do this to ruin businesses which forces them to pay. This has to be dealt with and stopped. I have already contacted google and I am next going to contact about 20 other places and also going to locate every thread from every person who has complaints about this company because they are not gonna get away with this. I am going to push for a class action lawsuit against Flippa.

Read full review of Flippa
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
11:47 am EST

Flippa BEWARE, the customer support is HORRIBLE

While the site (design, functionality, etc.) are really good, BEWARE, the customer support is HORRIBLE. They will find any reason to ban an account, and will NOT refund you the ridiculous price you paid to get your site listed.)

Buying and selling sites is a great way to make some extra cash, and it's tempting to use their service, but contact site owners directly, avoid dealing with these people.

Read full review of Flippa
Hide full review
ComplaintsBoard
K
4:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Flippa Administration Team Scamming and Confusing - BEWARE!

The Flippa Websites Buying and Selling Administration has scammed me for 500USD+. I have paid them for listing my websites for sale there and then they scammed me for that. They are not either allowing me to sell the websites and also when asked for the REFUND then they are responding with CONFUSED messages and saying that they are NOT going to REFUND me... What the heck is this? they are just SNATCHING money from all and when asked they are just confusing the matter.

I registered a month back on Flippa.com and with the help of my developers, i started to sell websites there after paying heavy fees for them. And then Flippa started scamming me as i have seen NOT much REAL PEOPLE THERE WHO COMPLETE PURCHASES of websites and when i asked for REFUNDS then flippa started to make confusing messages in support, SUSPENSIONS, Banning of my account and instead of permitting me to complete my listing they ended it right away and said me that your amount is complete and we have nothing to REFUND you back, instead you pay us the SUCCESS FEE for other sites... what the heck kind of business you stupid Flippa.com Administration is offering to people? no assurance when and where flippa slips your money off? really pathetic!

I WANT ALL MY MONEY BACK FROM FLIPPA.COM, they have no rights to take money when they are not ready to provide us the services. They are scamming for money and also wasting lots of time... I am attaching the screenshot with this report for the payments i made to flippa.

Read full review of Flippa
View 0 more photos
Hide full review
ComplaintsBoard
J
8:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Child molester stalks children

A WELL KNOWN SEX OFFENDER IS ON THE LOOSE IN MELBOURNE

ANDREW KNIBBE (FLIPPA.COM) was convicted on 3 counts of molestation and was caught at the playground parking lot with binoculars nearby my daughter's daycare center in Melbourne last week!

My husband and I have contacted the local authorities and they have advised us that there is NOTHING we can do because Andrew Knibbe was 100 yards away from the playground itself.

BEWARE OF THIS SICK MAN, HE IS A REGISTERED SEX OFFENDER AND WORKS AS THE MARKETING MANAGER AT FLIPPA.COM AT PO Box 1516, Collingwood, VIC 3066. Australia

SOMETHING MUST BE DONE ABOUT THIS, MY HUSBAND AND I ARE ABSOLUTELY FURIOUS, IF YOU SEE ANDREW KNIBBE OF FLIPPA ANYWHERE IN THE MELBOURNE AREA PLEASE CONTACT THE AUTHORITIES AS SOON AS POSSIBLE!

There are TONS of other complaints about the sex offender working at Flippa, ANDREW KNIBBE!

http://www.scamfound.org/f13/flippa-%7C-andrew-knibbe-andrew-knibbe-marketing-manager-flippa-repeat-sex-offe-246958.html#post248329
http://www.youtube.com/watch?v=dRCvMSokxc4
http://www.slideshare.net/andrewknibbe/flippa-andrew-knibbe-sex-offender-stalks-young-boy

Read full review of Flippa
View 0 more photos
Hide full review
ComplaintsBoard
M
10:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Andrew Knibbe marketing manager at flippa is repeat sex offender

I am a single mother with an 11 year old son. I recently attended an interview for a position for an internet company (Flippa.com). The man's name who scheduled my interview was Andrew Knibbe.

About 2 days later, I showed up for the interview, and Andrew was quick to hire me. He had an erie look to him, and he creeped me out to say the least. After the interview, my intuition told me that something wasn't right with this guy Andrew Knibbe. So, I decided to look up the company name and owner info to see what kind of success others were having with the service. To my surprise, I found COUNTLESS COMPLAINTS, including SEX OFFENDER ALERTS about this guy ANDREW KNIBB.

I was shocked and creeped out to the fullest extent to say the least. Andrew Knibbe probably called me called me about 9 times in only 2 days to follow up. I was completely freaked out At this point I was literally scared and had no clue what this mans intentions were, and why he had called me o many times. The following day (only 3 days after our interview, when picking my son up from school I saw this same ANDRE KNIBBE, the registered sex offender who interviewed me watch my son GET INTO my car in the parking lot! I freaked out.

Called the police and called my ex-husband immediately. The cops have STILL NOT found Andrew Knibbe, as it is an open case. Google "Andrew Knibbe" and you'll find COUNTLESS registered sex offender posts about this guy.He is lives in or around the tttt since 2005 with SIX previous CONVICTIONS of CHILD MOLESTATION! BE SURE TO CONTACT THE SAN DIEGO POLICE DEPARTMENT IMMEDIATELY if you spot him!

IF YOU HAVE ANY INFORMATION REGARDING THE WHEREABOUTS OF ANDREW KNIBB PLEASE CONTACT the Melbourne Police Department, and ask for Detective Winthers.

Read full review of Flippa
View 0 more photos
Hide full review
ComplaintsBoard
S
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Scam

I place listing for sale 2 days ago, paid $19 for this listing
and after It was publish, 2 hr later they removed the listing.
I did contact the Flippa Customer Support, they not reply why, they not reply about give me the money back
they simple rip off firm, someone need to make sure to stop this fraud company, I google their name and find so many rip off and scam they running, too bad I did not know upfront.

I lost $19, but I can see many other got much more.

lets stop this scam company and keep report and and more
so we can closed this scam

I can see they place fake bid, no help, no customer report, nothing
just rip up client with their money

Read full review of Flippa
View 0 more photos
Hide full review
ComplaintsBoard
F
5:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Flippa scam revealed

Dear Complaints Board Members,
The cat is finally out of the bag...

A flippa ex-employee reveals how Flippa robs money from each and every visitor who visits their website.

Flippa Dot Com is supposedly an auction site for websites. People visit Flippa to buy and sell websites online.

However, it has been revealed that Flippa has themselves created 5000 fake IDs and uses them to manipulate the entire marketplace.

Some IDs are made just for fake bidding purposes.

Some IDs are made by Flippa to post their own sites to sell. Imagine that, they completely lie about themselves on these listings using fake IDs.

Then there are some fake IDs made just to show fake sales. In the last 3 weeks itself, over 4 websites have supposedly sold for over $50, 000 on Flippa.

When asked to reveal the names of these websites it was discovered that they were fake sales by 2 fake IDs made by Flippa.

Then, Flippa makes IDs just to make people list their websites again and again and again.

It costs $19 to list a site for sale, $50 for a featured listing, another $30 for other stuff. So, when Flippa pretends to buy a website listed and then doesn't pay the owner of the website the winning bid decided, the owner has to relist the site for sale once again.

The biggest scam by Flippa is that they themselves list 20 websites for sale every single day. Thats around 150 websites a week!

They are more or less in complete control of their own website auctions since they manipulate the bids received and know exactly how to fool the buyers.

A proper investigation is about to be carried out soon. If Flippa has any brains then they will change their ways soon or else their entire website business will probably be sealed by the government of the country they do business in.

One more thing, Flippa has refused to give us any personal information about themselves, including their owners real names, locations, office addresses, photos of staff members, etc.

Please look into this matter seriously and ensure that our money is returned by Flippa.

Read full review of Flippa and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jim234
US
Send a message
Dec 07, 2011 5:28 am EST

I KNOW you’ll find that more and more people will be reporting BAD EXPERIENCES WITH FLIPPA because it is becoming more clear FLIPPA DOES NOT CARE WHAT KIND OF FRAUD IS COMMITTED as long as they get paid!

When MOST FOLKS go on a site purported to be the “WORLDS LARGEST” they should have a greater expectation of safety than some no-name shady website that could be gone tomorrow. HOWEVER, MANY PEOPLE ARE SHOCKED TO LEARN HOW FLIPPA REFUSES TO TAKE ANY ACTION AGAINST SELLERS COMMITTING OBVIOUS FRAUD ON THEIR WEBSITE SALES!

The OLD WEST at least had a few honest marshalls who did what they could to make things right, but FLIPPA TAKES LET THE BUYER BEWARE TO A WHOLE NEW LEVEL!

Simply HOPING buyers are able to discern what crap is being falsely claimed as real income is not a model for good business FOR ANYONE BUT THE OWNERS OF FLIPPA AND THE CON ARTISTS WHO ARE ABLE TO CONTINUE TO SELL CRAP WITH NO INTERFERENCE FROM FLIPPA!

ComplaintsBoard
F
8:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa Flippa robs our money

I was browsing through all the sales listings on Flippa.com and found that almost no one put in the sincere efforts into their website listing like I did.

I am happy that this page will be online for years so that people browsing this auction site in the future will know what a great opportunity was missed by people who visited this listing.

I am pretty sure this is the 1 auction listing on this website that has had readers spending more than 5 minutes on the same page.

And, instead of featuring this YEnsa.com listing on the front page, Flippa has gone and done the exact opposite.

We are listed right at the end of the featured listings and right at the bottom of the category we listed Yensa.com in.

What a sad state of affairs on this website. I hope things change because I am pretty certain this website will not last another 12 months the way things are going.

The only buyers that have contacted me so far have been on PM and seem like complete scams.

From paying me in installments to asking for access to my website I have seen it all with these buyers.

I am even going to go ahead and post exactly how smoothly these scam buyers operate like.

24th Oct
FlippaScamBuyer:
Hi,
I like the site and am interested.

Is there any way that the current hosting be retained? As this is such an SEO play then retaining the current IP address is very important.

FlippaScam

24th Oct
moneyworks:
Hi FlippaScam,
The current hosting can be retained.

We have been hosting our site on Aruba.it for almost 10 years now.

So, there wouldn't be a better choice in our mind.

Thanks.
S DSilva

25th Oct
FlippaScamBuyer:

Hi DSilva,
That's good news.

I'm interested in agreeing a price with you and then, subject to some basic due diligence, completing the sale. What the lowest price will you take to sell the site please?

Regards
FlippaScam

25th Oct
moneyworks:
Hi FlippaScam,
My reserve price is $15000.

I can go a bit lower till $14000 but no more.

We will be using Sedo as our Escrow Service. And, I will gladly pay the fees there so do not worry about that.

Else, you can wire the money to my bank account. But, for your safety and mine I would definitely prefer Sedo.

25th Oct
FlippaScamBuyer:

Hi,
Thanks for the info.

I'm looking at the revenue potential and I am thinking that it will take me a little time to get revenue up to $1000/month. I want to try and cover my investment in 12 months(ish) and with so little guaranteed on the Internet I am thinking I can pay $10, 000 and make some money back in year 2 with a bit of luck. Would you accept that price please?

If so, please could you add my details to google analytics for this site (FlippaScam.[protected]@gmail.com). Also could you confirm the position regarding inbound links to this site from your other sites? Did you say they will stay for 3 years on your advert?

Kind regards
FlippaScam

25th Oct
moneyworks:
Hi FlippaScam,
$10, 000 is a bit too low for Yensa.com

I will definitely grant you access to Analytics as well as my XITI stats for the last 3 years for Yensa.com

However, I am only selling it right now since I need the money for a huge upcoming project else I would keep it for a year more, working on improving the revenue.

I definitely feel that Yensa is worth more than $15000 right now, since it gets 1, 00, 000+ visitors each month, mainly from USA.

I have got 3 messages from Google Adsense to add in more than 1 ad units on most pages on Yensa.com since I am losing revenue. If you add these ad units I am sure that earnings will double or triple.

You will get the same link support as it is getting currently for the next 3 years. If possible, I will add in a few more back-links to some of the inner pages which have less back-links.

But, please do not take the price below $14, 000 since after auction sales fees, escrow and other charges, and the efforts to build this site, I will be left with $10, 000 anyway.

Kindly understand my position, I sense that you are an extremely genuine buyer but do not bring it below $14000.

I cannot sell it below $14000 and will work on it for a few months more before re listing it to get a better deal.

I know that's difficult but I will have no option if I do not get a genuine buyer in the next 7 to 10 days.

Thanks for your interest!

Regards,
S DSilva

26th Oct
FlippaScamBuyer:
Hi DSilva,
Thanks for your message.

I really like the site but worried about whether I can monetise it sufficiently.

Im racking my brain trying to put together a deal on this one and I notice you have the male equivalent site about questions to ask a guy. Is that available as part of the deal at all? I think the 2 sites go well together and it would spread the risk a little for me. Is there anything you can do there?

Kind regards
FlippaScam

26th Oct
FlippaScamBuyer:
Hi,
Forgot to say, please can you add me to your google analytics account (FlippaScam.[protected]@gmail.com).
Regards
FlippaScam

26th Oct
moneyworks:
Hi FlippaScam,
Isavo.net goes on sale in the first week of November too.

It is a site which I have managed to monetize much better than Yensa since there are much, much fewer pages.

The asking price of Isavo.net will be higher than Yensa since it grosses around $250+ per month right now.

I am currently working on adding in more pages to both Yensa.com and Isavo.net and that will certainly boost the earnings.

What I could do is that I can give you 2 more sites in the deal of Yensa.com

The sites are called ticod.com and qizaa.com.

Both of them earn around $50 a month through Adsense alone.

They are not ranked that high on Google but they get visitors from my own website traffic so they earn $50 sometimes a bit less.

If this interests you then we can take this forward else I do realize that I need to do something to boost the earnings and quickly.

I own a terrific website, its all set up, easy to manage, but I failed to focus on the money aspects of it.

However, I do not wish to sell Yensa.com at a lesser rate than what I believe it is worth.

I started this auction figuring out that I would get at least $20, 000 just based on the traffic and earnings potential.

But, just a week later I have realized it isn't as easy as it seems.

Anyway, I do not want to keep complaining. Take a day or so to think about Yensa.

I cannot offer Isavo.net at all in this deal since it is worth more than Yensa.com any day of the year.

Thanks for your interest thus far!

Regards,
DSilva

26th Oct
moneyworks:
Hi FlippaScam,
Have added your ID so you can take a closer look at our Analytics.

27th Oct
FlippaScamBuyer:
Hi,
Thanks for the access to analytics, the contents of which I have started to analyse.

I'm interested to know your best price on a combined sale of Isavo and Yensa please?

FlippaScam

27th Oct
moneyworks:
Hi FlippaScam,
As mentioned by you earlier Isavo.net would be a great match for Yensa.com.

I was expecting around $15000 or more for Isavo.net and was slated to sell it in November.

Isavo.net has a lot of earnings potential since it caters to the female market mainly in USA, UK and Canada.

You now have access to stats so you can verify the percentages.

FlippaScam, the reason I am selling these sites is because I need money, plain and simple.

I have run around 30 sites like these for the last 7 odd years and continue to run all 30 of them even today.

My intention was never to make money since my day business pays most of my bills.

However, things changed a bit for me since Mid-August and I realized that I had to invest in my dream, rather than wait for later. As later may never come.

That's when I really decided to sell a few of my sites and focus more on my future goal.

If you perform a reverse whois you will see that me and my family own over 1200 websites.

We have not sold a single one of our sites till now. This is our first major sale.

Anyway, to make a long story short, I cannot sell these 2 sites for a low rate.

I need well over 100, 000 dollars for my dream project and these few sites will probably give me 50% of what is needed.

Since, we both have been discussing this sale for almost 4 days now, the best offer I can give you for both these sites is $26000.

That is $14000 for Yensa.com and another $12000 for Isavo.net.

I will even give you another 10 websites related to both these sites markets so that the earnings go up by $100 or more.

Unfortunately, I do not have the time to update each and every site right now since most of my time has been going on developing this dream of mine.

If at all you believe in the potential of these sites then I will be pleased to sell it to you.

Thanks for your patience and interest so far.

Regards,
S DSilva

27th Oct
moneyworks:
Hi once again,
The deal of $26, 000 is the lowest I can go.

If you actually see some of the recent sales on Flippa you will understand that these 2 sites are worth more than most of them.

Also, the 10 sites I am offering you are all getting visitors. Around 20000+ in total.

This is what I had to add. Thanks.

27th Oct
FlippaScamBuyer:

Hi DSilva,
I like the sites but I really cannot see a way I can reach your asking price. As things stand I think the sites will generate around $8, 500 - $9, 000 a year combined, so $26, 000 is a big stretch as an up-front payment. However I've been racking my brains and would like to ask you to consider this deal and see if it works for you.

Background:
By way of background, we run a number of web properties and serve around 6 million adverts a day. As a result of our massive ad volumes we have direct access to the key advertisers, giving us the best rates. We would like to suggest a deal that hopefully works for us both.

Offer:
$26, 000 to buy the sites, domains, content, code, intellectual property, server agreements and all other related matters to operate the site successfully.

Details:
We are very interested in purchasing your website. We are keen to structure the deal in a way that works for us both.

We propose to:
• Pay you 12 payments of $2, 167, with first payment due on the day the agreement is signed, then 11 further monthly payments due to you the same date every month thereafter until all 12 payments are made.
• You immediately grant us access to place our advert code on each page of your site.
• You support the site for 12 month as we migrate the knowledge to our developers.

What happens if:
• We make 12 payments of $2, 167 as per agreed schedule – you transfer the ownership of the site, domain, servers and all intellectual property to us. You have no further obligation.
• We make 4 payments to you then stop – you keep the site and the money we have paid you. You have no further obligations.

Summary
The aim of the deal is to pay you for your site over a period of 12 months which allows for a transition period. You retain full ownership of the site until all 12 payments are made, and so you have no risk. We will pay you $2, 167 a month, with the first payment immediately the agreement is signed. If we fail to make a payment then you keep the site and owe us nothing. When we make all 12 payments, the site and all related matters transfer to us.

Please let me know if that deal works for you.
Regards
FlippaScam

28th Oct
moneyworks:
Hi FlippaScam,
The offer is tempting but it goes against my reasons for selling this site.

Thanks for your interest thus far.

A quarter of a million visitors from North America and $600+ PM is worth more than $26, 000 in our book.

Goodby and take care!

28th Oct
FlippaScamBuyer:
Hi Dsilva,
Yes it looks like we aren't going to get this deal between us. Thanks for your time and good luck with your new project.
Regards
FlippaScam

28th Oct
moneyworks:
I need the money in the next 2 months so this deal could not have suited me.

I hope Flippa can do something about such scam buyers else it will be their downfall soon.

Also, the $95 paid for this listing should be refunded since neither has this listing been featured on the front page for too long nor has it been easy to find.

I read about another seller going through this ordeal themselves. His site schoolrack.com sold for $30, 000.

This auction has been a real waste of time.

If only I had read about FLIPPA earlier then I would not have wasted so much time listing my site and putting up so many comments about the site and update news.

There are literally hundreds and hundreds of scams reported about FLIPPA on Google.

Some of these reports even show how Flippa may be directly involved since they do not take any action.

Flippa needs to reveal more information about their office address, their owners names, their complete postal contact information.

There are no photos of FLIPPA offices nor of any of their staff anywhere on this site.

Even this guy ANTHONY's photo is obscure and not all recognisable.

What is Flippa hiding, normally people are pretty open about themselves.

Google and Wikipedia owners always update their personal information, post photos of their staff members and offices on their blogs, etc.

FLIPPA, I know you are smart enough to read this post or your watch dogs will forward you the same.

Please be kind enough to give a detailed explanation as to why this auction listing has not been featured well as well as post photos and real detailed information about your team members.

Read full review of Flippa and 1 comment
View 0 more photos
Update by flipparobsmymoney
Nov 05, 2011 8:27 am EDT

$50 for a featured listing is a lot of money.

$19 for the listing fee is a hell of a lot of money too.

It should be made a rule that any website that does not sell has to be refunded the full money paid.

Also, there should be a way to directly contact the key members of Flippa.

Photos, personal details, your home addresses, photos of company staff at work, etc.

Flippa members and sellers are such big fools that they just throw away their money without asking for answers to the questions we have raised.

Update by flipparobsmymoney
Nov 05, 2011 8:21 am EDT

Hi Flippa,
You still have not responded to my requests. Whats happening.

CAT CATCH YOUR TONGUE?

Update by flipparobsmymoney
Nov 05, 2011 8:21 am EDT

Hi Flippa,
PLEASE, PLEASE, PLEASE do not beat around the bush!

Kindly post pictures of your owners, detailed profile information, office address (no PO BOXES PLEASE).

Also, be man enough to give full details about yourselves.

Stop hiding behind thick curtains. Reveal yourselves.

You are cheating people from all over the world and it is time to show your faces and provide detailed information about yourselves.

ONCE AGAIN do not beat around the bush, do not try to throw the ball back into our court.

You have done this with tons of people.

Evidence shows that you are muslims from Africa running this website.

So, please be open enough to reveal your true identities.

View 0 more photos
Hide full review
1 comment
Add a comment
F
F
flippascam
IN
Send a message
Nov 15, 2011 4:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Flippa is still scamming people and getting away with it.

A full report from an ex-flippa employee is going to be released soon which lists all the ways that Flippa robs people's money.

Needless to say this will probably be the start of the end for Flippa!

ComplaintsBoard
F
6:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flippa Flippa.com reviewed as verified scam

Flippa.com claims to have over 1000 buyers and sellers online every minute of the day.

We requested a complete check on Flippa.com by QUANTCAST and were shocked to read the report.

First, here is another article about how FLIPPA cheats people.

http://www.eflipp.com/why-flippa-com-sucks-605/

Their QUANTCAST report is here. For a detailed report please email their support.

http://www.quantcast.com/search?q=flippa.com

When FLIPPA was asked to release the names or IDs of the buyers and sellers online every minute, they said that is none of our business.

Well, we promise you FLIPPA that this will soon become our business.

HOW CAN ANYONE EVER TRUST A BUNCH OF CHEAP GOONS FROM DOWN UNDER!

Read full review of Flippa
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
6:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flippa Flippa scam, flippa frauds

Hi ComplaintsBoard Users,
Flippa.com are real cheats. They have been allowing certain sellers to manipulate bids, create as many as 50 fake accounts themselves, and banning all sellers who voice their opinion about fradulent website sales on FLIPPA.

As many as 63 websites on sale on FLIPPA today have been checked for frauds and almost 100% of them show that the Google Adsense stats posted are fake.

The EXIF tags of the images reveal the manipulation.

When this was raised by our team members on Flippa.com we were suspended or banned one by one.

If you read the reviews of Flippa on GOOGLE by typing flippa reviews you will see that there as many as 55 people who have complained about FLIPPA in the past few weeks.

However, FLIPPA seems not to care. In fact, evidence shows that they go out of their way to threaten these people and get even.

I guess that is true AUSTRALIAN nature.

Flippa.com for a change, you will dealing with a few people who are just like you and simply don't care.

Your threats and suspended accounts do not matter. You are being criminally investigated from today and the truth will be open soon.

We are posting all the 63 sites that are fraud sites sold on FLIPPA within a few weeks.

Kindly stay updated.

FLIPPA SCAM

Read full review of Flippa and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
the one h
US
Send a message
Sep 17, 2015 7:28 pm EDT

Hi

I can fake easily traffic stats and revenue reports for any website, given any amounts of data.

Not only screenshots but also video. Anyone in doubt message me for proof: theoneh@tutanota.de

Take care

I
I
informedone
US
Send a message
May 13, 2013 6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flippa does favor certain sellers over others.
When I was having problems with a crazy buyer threatening me, Flippa start to scrutinize me INSTEAD of doing anything about a complete nutjob bothering me.
I had some small success on Flippa and some friends and family members started using it.
Flippa starting suspending their accounts even though theyre separate individuals.

ComplaintsBoard
F
5:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flippa FlippingEthics.com Flippa Scam

FlippingEthics.com is run by a real scamster who pretends to be a guy online selling websites from 1996.

He has posted an auction on FLIPPA for selling flippingethics.com and has claimed to be earning $2000+ per month through the site.

When contacted by us for proof of earnings he reported us to FLIPPA and got us banned from there.

We firmly believe that FLIPPA is involved in this scam as we have recently got a report of as many as 63 websites selling on FLIPPA which later showed that the sellers on FLIPPA had completely FAKED their website earnings.

The buyers got fooled and paid thousands of dollars for these sites. When contacted by our team all FLIPPA.com had to say was that they had no idea!

Read full review of Flippa and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
itsmehere
Bryan, US
Send a message
Oct 21, 2011 5:39 am EDT

Sorry but your claim makes no sense.

About Flippa

Screenshot Flippa
Flippa is an online marketplace for buying and selling websites, domains, and mobile apps. It provides a platform for entrepreneurs to find, bid on, and acquire web-based businesses. Flippa also offers a valuation tool to estimate the worth of digital assets, aiding in the decision-making process for potential buyers and sellers.
How to file a complaint about Flippa?

Here is a guide on how to file a complaint against Flippa on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Flippa in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Flippa.
- Include key areas of concern in your complaint.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Explain the steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Flippa on ComplaintsBoard.com.

Overview of Flippa complaint handling

Flippa reviews first appeared on Complaints Board on Oct 21, 2011. The latest review Mixed Experiences with Flippa.com was posted on Mar 27, 2024. The latest complaint Flippa scam artists was resolved on Mar 22, 2013. Flippa has an average consumer rating of 2 stars from 26 reviews. Flippa has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.1
2110 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Flippa Contacts

  2. Flippa emails
  3. Flippa address
    48 Cambridge St., Collingwood, Victoria, 3066, Australia
  4. Flippa social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  6. View all Flippa contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.