Florida Power & Light [FPL] review: New residential service 5250 dixie way mims acct 52824`11288

In April I called and opened an account for a new residential build and explained the initial few months would be paid by the contractor but to send the bill to the address on the account and I would see they are paid until I close on the home when the bill would be mine. I did not receive a bill for April so I called in May again (spending hours on the phone) and found they opened two accounts and would have to clear that up before they could bill me. I got no bill in June despite calling repeatedly and no bill again in July or August with weekly multiple calls.

My first bill came in late September and I called saying I would pay my portion and get the rest from the contractor by Oct 10. If he did not pay I would pay it all and recover from him at some point.

On Oct 3 I paid my share and called explaining again it was not my bill but would pay it all and asked for the late payment be removed as well as the fee. Your Supervisor refused and after being on the phone for over an hour was told to "Have a good day" and she hung up. This after you took five months to even get me a bill!

Pleas remove the late payment note and refund my fee for it.

John Boelke

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