City Power
Reviews and Complaints

Thames rd Bertrams Johannesburg.

Power Cable supplying the street was damaged by rain because the way they fixed it was sub standard. We have been requesting assistance for more then 2 days and no movement on their side. They don't even care lied to us that technical support was on the way 24 hrs ago. Still no power. Area Manager Nico rejects calls does not reply. What a disappointment

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We are without electricity from the 12.07.2023 in Klipfontein view in Lethabong Tembisa and City Power doesn't do anything to assist us. When you call the customer services you are put on hold for 30 minutes and told that they are offline and will log a call for you. Not getting any updates on when the electricity will be restored. Poor service indeed.

How can a call be closed when no service has yet been provided.

Date/Time Message

[protected]:24 City Power ticket CPWEB3885407 has been updated to 'Closed_CL' https://1.fsk.pw/4z0y

[protected]:23 City Power ticket CPWEB3885407 has been updated to 'Technician on Site' https://1.fsk.pw/4z0y

I received a missed call from a Tshepo at City Power but when I returned the call, my call was cut. I called a second time & left a voice message but no contact has been made.

Good Morning,

Trust that this mail finds you well.

I am annoyed to a point where this problem really needs to be addressed. We are citizens of Ennerdale Ext 9 (WARD 121), we all have obeyed the rules of the government by adhering to the rules and regulations of load shedding which is affecting us all. On the 12th May 2023 the lights was scheduled to go off on its scheduled time and never returned. We sat with out lights for 3 WHOLE days. The electricity returned on Monday 15th May just after two o clock. TODAY 16th May our lights was scheduled to go OFF from 6 in the evening and return at 8:30pm, Yes the lights went on for 10 minutes and never return and is still off at 09:05am. Where is our human rights to all the madness that’s going on. We have babies, small children and sick old people that need requirements and attention. Knowing that Ennerdale is also a township development with majority OF people unemployed and struggling. Our electricity boxes are being vandalized in the loadshedding times and leaving the community without electricity for days. WHAT IS BEING DONE ABOUT THIS? We have no problem handling the loadshedding schedules, but this is just utter madness that we have to go without lights for days on one. Why is Ennerdale Extension 9’s substation connected to LAWLEY in the first place and not with the main substation of Ennerdale. This matter needs to be addressed as it is ONLY Ennerdale EXT 9 that is suffering through this whole ordeal. I need a response, re-action and a reply from someone – who will be able to resolve this matter ASAP.

Kind regards

Mrs Walters

[protected]

We a having problem with the schedule of loadsheeding you are not alining to u schedule because electricity comes for five minutes and it goes again the whole day the was no electricity due to that incident which level are we in and onther consern our electricity suppliers are not safe at least update the schedule so we no better this matter it occurs at langlaagte block 14

28th November 2022

Attention : Customer Care

I trust you are well.

Compliment : THABILE

Please can you forward my e-mail to the Customer Care Department. I tried to call Head Office to get an e-mail address and there is no answer

I called the City Power Call Centre on the 26th November 2022 and was assisted by Thabile.

I called to report that Impilo Child Protection and Adoption Services had no power since Friday night and asked if Thabilo could mark it urgent for me as being an orphanage, it is vital that they have power.

Thabilo went over and beyond to help me.

I would like to compliment Thabile for his outstanding service!

Thabile has excellent people skills, is very helpful, friendly and an excellent ambassador to City Power

Please can you give Thabile the recognition that he so deserves.

Thanks and kind regards,

[protected]

Kind regards

Odette Berger

I need to file a complaint regarding the provision of electricity at my property by city power - Hursthill sub-station. Every week or every two weeks I always have to log a call with city power regarding matters of not having any electricity being supplied at my house. The situation is exacerbated by the fact that It is almost always just my property and a few others along my street that are always experiencing issues with the power and this is a very frustrating and I wish that the issue could get attention and be permanently resolved

55 Collins Street, Brixton, Johannesburg, 2092

Meter [protected]

When we bought prepaid electricity in February through VENDOR X we got 551.6 units for R1 000.

On 12 March we bought electricity from Capitec for R1 000 and got 383.0 units. A difference of 168.6 units.

PLEASE ADVISE WHY THERE IS SUCH A BIG DIFFERENCE!

I called City Power on Sunday logging a call that there is no power to the apartment, for a technician to come through as there is no power from the DB BOX/GREEN BOX outside.

I was told that the system is down by NOKUTHULA, and she took all the info and said she will log a call and sent the ref number.

Waited Sunday and Monday for the ref number or Technician, NOTHING.

Call again this morning spoke to DINEO, she said the systems were down the whole weekend and came back yesterday evening and the person who was supposed to log a call did not, that is what Nokuthula told her.

she logged the call and gave me the reference number, I then requested to speak to the team leader, she asked me to hold and I was on hold for the whole 1 hour 12 minutes, then she DROPPED THE CALL.

I HAVE A SCREENSHOT OF THE CALL DURATION.

Service is pathetic, and don't care about customer service and feedback.

I WOULD LIKE YOU MANAGEMENT TO INVESTIGATE AND DEAL WITH DENEO and NOKUTHULA accordingly!

I went to the walk in center in booysens on the 7th Dec, The call was logged for my meter being blocked and the technician came the same day to verify if everything was in place which he did come and advised me that they will unblock but it is still blocked. when I called in on the 8th a guy told me that my call was closed and the status was complete, but my meter is not unblocked.
I email more proof that I wasn't staying at my place that's why I haven't been buying my prepaid but still no one is responding from the device centre even this guy assisting me by escalation still no one is responding to his query

I don't know what to do I'm really frustrated as I'm unable to buy electricity

Good day,

We constantly have power cuts in our area (Malvern Johannesburg) every 3rd day it tripps. It takes the technicians 48 hours if not more to resolve the problem...a month ago we were without power for 5 days! When we log a call we are told that it will take 2 to 6 hours, but it actually takes 12 hours for the call to be allocated, and it can remain so for the next few days . We have tried on numerous occasions to contact the area manager to no avail! This has been the most frustrating time for us paying customers! The fact that it happens so often proves that there is a major problem! Why is nobody communicating with us? Why is the area manager avoiding us? When will this end?

CP2710886 call logged
[08/13, 18:17] Busy: Evening Sir the entire klipsruit west experiencing problems
City power was out this morning on power issues in area
All.lights are dim some sections in houses are not working. We afraid that this can start houses burn.
Lights and appliance in my kitchen and plugs not working.
Lights dim in my dining room.
[08/13, 18:19] Busy: Thats my call i logged
Just received further complaints its the entire klipspruit west having power issues
[08/13, 18:28] Busy: Aster close, September street St Marks street
St.Nicolas street
Still more to come Sir
[08/13, 18:29] Busy: Saint Helena Street Ext 1 klipspruit west Street lights not working at all
[08/13, 18:58] Busy: [08/13, 18:49] Ronel Kwest: 39 September and 57 September
[08/13, 18:57] +[protected]: 15 and 17 San marina
[08/14, 12:12] Busy: Good afternoon Mr Gumede
Hope you well on this cold Saturday.
Please indicate if there is a team despatch for the klipspriut west area
We still having massive power problems.
I also notified Lucas the area manager and he is ignoring my messages.
The call i have logged was cancelled from City Power side.
Our fridges and tvs and lighs are not working
After City Power restored power back to the area on Friday13 2021
I would like to know why was this call closed as no Technicians came out, but call is closed.

Yours sincerely
MB Ebrahim

Good day,

To who it may concern,
On the 29/05/2021, Saturday morning 04h30 am when I woke there was not electricity. Then I prepared myself to go to work, @07h52am on the area WhatsApp group we were informed that there was a problem with a substation in Reefhaven.
Then I called my neighbor round about 14h00pm to check if power is back, I am a paramedic so work 12hrs shifts there was no one at my house on my arrival @20h30pm, the fridge its not working showing a line dark inside.

My consent here is we didn't have load shedding schedule for our area, under normal circumstances I remove plug and switch everything off.
Currently am sitting with no fridge I just did my groceries on Friday everything is going to be off, Lamb chops from Wollies my favorite.

Please consider that am a very loyal citizen, making sure that I do things according to the book.

I tried to call Sumsung on call no luck operating Monday to Friday.
My question to my fellow supplier City power who is going yo carry costs for the below?
1. Fridge repair or replacement
2. My meat in the fridge that will go off in no time?

lastly please consider the pandemic we are facing I cant afford to buy another fridge for something I didn't budget for, am not pointing fingers here am trying to state facts, City power please take accountability and responsibility of this matter

Your response will be highly appreciate

Regards
Mr Andile Ndzitshe
[protected]

On the 18 March 2021 my vehicle was in an accident with a City Power Quantam. I have been in contact with the superiors of City Power who advised that they dont have an insurance to repair my vehicle. They referred me to a Third Party and after submitting all necessary documents they now refused to sort my vehicle but wants me to wait for COJ ( Not sure whats that)

The third Party all advised that I shoul go the Legal way and to the Media with regards to the negligence of City Power.

I really dont want to do that but would just like my vehicle sorted ASAP as it is already 1 1/2 months now.

Kindly forward to the relevant department. I am really not getting any joy from the relevant parties that are involved in this matter.

I would appreciate it if this matter is resolved at the earliest.

You can email me [protected]@panachebrand.co.za
or call me on [protected]

I appreciate it if this could be addressed as a matter of urgency.

Thank You
Shane

Date: July 2020
Account nr [protected]

We have a unoccupied warehouse that uses maybe 22.480kVArh per month, and was always billed accordingly with high demand of 170.000kVA. Since July 2020 we have been billed a high demand of 1, 000.000kVA. I logged a query on the 02/09/2020 (Ref [protected]) with the municipality and no one contacted me. So on the 15/09/2020 I sent a email to David McMahon and he forwarded my email to Jackson Mphakathi and Xolelwa Feleza. Still nothing was done. Then the City of Johannesburg had a open day which I booked the appointment to let them look at my query (ref RC116) on that day a Kholeka and Vusi helped me, they promised me they will look into it. On the 19/11/2020 I received a email that this case has been closed. But nothing has been done to this account.

2019/03/26
Municipality account nr [protected]
stand nr [protected] Roodepoort 237-1Q
Ref [protected]

Meter was reported to the municipality on the above date, with photos showing the meter number on the premises and the meter number on the account differs. Numerous people from city power visited the premises, but nothing get done. I have send emails, only to get someone visiting the premise to tell me the meter is working. I didn't query the working meter, I queried the number?

electricity often switches off unexpectedly at Tshepisong. after many attempts we have tried to contact the manager and the call centre but no one answers. city power is depriving us of the electricity which we are paying for.
city power does not inform us on what is happening and this is total incompetence.

can we request city power to be uninstalled in our area so that we can have Eskom?
we cant deal with this.
this happens on a daily basis, its horrible.

The community of Tshepisong is experiencing electricity outages, the community has been striking and whenever we contact the manager David at City Power Office in Roodepoort, Florida he seems not interested at all.
This problem has been there for 3 years and no one is saying anything about it.
City power have proved to be very unreliable and unfair.
they do not care about people and the services which they provide. whenever we report the issue, no one does anything about it.