City Power
Reviews and Complaints

The community of Tshepisong, just a few kilometers from Leratong Hospital is experiencing unjustifiable electrity outages everyday from 17h00- 22h00.
we have laid complaints by calling the call centre but nothing is being done.

We have also tried to talk to the regional manager by the name of David but he seems not interested at all.

This happens everyday and no one taking accountability for it.

On 4 January 2016, I mistakenly try to buy electricity from City Power for R600.00 by EFT? . When I realized my mistake I contacted one of their local branches who gave me the name and number of the Ophirton branch who deals with electricity.
I was passed on to a lady called Juliana, who I furnished all my information to, including date of transaction, banking details, including receipt from my bank confirming the transaction. juliana told me 'treasury' had given permission for the refund, and when I tried to enquiry from her when payment was to be made, I was told that she had been transferred to another department and was no longer dealing with this query, she did not answer my e mails or phone calls.
I managed to get in touch with Nelson the manager, who requested all the information again, with which I complied. Now when I ring him, a message comes back that I must state text him, the latest today 17 June, no reply

We've been up to date with our electric bills, often paying too much. We suddenly received a bill for R8000. When dealing with the city power, we were told that our meter was broken and we had to pay them for a new one. Not only was a new one not installed, but the meter was working and the meter reader company were submitting our monthly utility. We were told to send an e-mail to the complaints department.

However, this morning a representative from the council came to assess the meter, When we let him in, he cut the power and drove off in a fury swearing and accusing us of trying to prevent him from doing his work! Have been trying to deal with City Power but we've been told that they did not authorise the disconnect and are sitting without electricity. Running between loveday street and other branches to no avail.

Overbilling, fraudulent meter installations and offensive staff. It makes me want to scream! Contractors are 'just doing their job' and city power staff are clueless.

I wrote 2 weeks ago complaining about the fact that City Power does not warn when they cut off electricty. The response was that it was cut because we were overdue. I am pleased to say that that was not the case. I have since registered online and can view our statements. To take you a few months back, our May bill was R2386.67, we paid R2400. June bill was R1458, we paid R1500. July bill was R1660.47, we provisionally paid R1400 and when we got the bill we paid on the 4th the remaining R260. August bill was R1980, I can see on the statement that we provisionally paid R400 on the 27th August, we did not receive a statement and on the 17th of September the power was cut off.

Whoever responded to my complaint did not even check our account. I am going by his or her words that : 'City power does not cut if you owe the latest acc, unless the prevoius months you did not pay then we do disconnection if your acc is in arrears'. Clearly we were not. We were wronged and inconvinienced. Now to top it all, we are charged a reconnection fee of R1370. Based on what? Please rectify the account, I really do not know why City Power is doing this. We do not want to be inconvinienced again.

City power cut my electricity without any notice. Post office delayed my account and although this is not an excuse, not all of us have time chasing up on accounts. The story about them cutting power after you are a month or two late is a huge lie (answer to previous similiar complaint). My account was 100% up to date. Only this month was not paid on the due date because I only go it on the 15th. City power are welcome to look at my account and confirm this. And then they have the cheek, to cut my power before a public holiday. City power thinks they can treat us like garbage. City Power *** big time. You lost a loyal customer. The worst is, I have a tenant in that house who I could not invoice without a valid copy from you. Shame on you...