Florida Power & Light [FPL]
Reviews and Complaints

We need a lawyer to stop this abuse FPL monopolize Miami and is abusing of their costumers because they do not have competitors they just decide if your deposit is to be increase, also if you cannot pay anymore by phone or online for a full year, increase the rate every time they want, they do not want to work with customer necessity and turn down the power without ask about any solution.

Good going on posting your bank information on the page, ###.

I signed up for automatic billing. My statement said my bill is due May 2. FPL debited my bank account on April 25 which resulted in a NSF charge of $30 from my bank because I didn't expect the charge until the following week.

When I called FPL, it is impossible to get hold of a representative only a automated response. The auto response says that I was billed April 22. FPL billing is all messed up!

These people they came to my apartment complex to work today shut off the power for 5 hours so far and are in the back playing construction men they are not fixing a no power issue they created one so they can build something back there didn't give any body no warning they didn't care I wouldn't invest any money in the stock market on this low quality company

Why should FPL be allowed to demand deposit? I have a deposit with FPL for about $560. I owe them $360 and they did not want to give me a payment extension while holding more than $500? They are squeezing the working people dry. And they want another increase?

Maybe it is time to end the monopoly!

I have been a customer with FPL for many years. Now that I have been out of work due to surgery and some fraud done on my bank account. FPL is trying to charge me a deposit and and have me pay within 24 hours.

I had a past due by 10 days of $183.00, and I have a $300 deposit with FPL, they gave me until today to pay the past due, they disconnected at 10am, the day has not pass. They have don't it twice already just to charge a $17.00 disconnection fee, and I have not received the next bill yet.

MY DEPOSIT TO GET ELECTRIC SERVICE FOR A SINGLE WIDE MOBILE HOME WAS OVER $700! THEY ARE OUT OF CONTROL! I ALSO GOT BOUNCED 5 TIMES FROM ONE PERSON TO ANOTHER, EACH ONE ASKING THE SAME QUESTIONS, EACH TIME GOING THROUGH ALL THEIR ANNOYING ROBOTIC MENU'S, JUST TO ORDER SERVICE! SOMEBODY HELP US!

Hey, for all who are having problem with FPL here's a ph# to contact they will resolve the issue with FPL [protected]. Don't call FPL customer service because they will give you the turn around. Call that number for your complaint.

Unusual high electric bill far exceeding average bill for February.

Also they imposed deposit requirement or auto payment by my bank last year. I have been a 20 year resident here in Florida I am just sick of FPL!

Paul

FPL sucks! Everyone that works for them sucks. Now, there were a couple of people in the above comments who said "pay your bills on time". Screw you! Not everyone is capable of grabbing money every time fpl demands it. I received a notice today stating that they need an additional deposit from me of $273.00. They start by saying "we understand that these are hard times. Many families are struggling to make ends meet." Then they say for that reason, we need an additional deposit from you, on top of your ridiculous bill that you're struggling to pay. If you dont give in to our demands, we'll shut you down. I'm paraphrasing of course, but thats what it amounts to. I really, really wish I had another option. But, I'm a renter so solar panels are out. FPL has got us ALL over a barrel (even you fpl sympathisers) and the people who can help, don't care one bit. I doubt it will ever get any better. I'd be willing to bet it will get steadily worse. I'd like to punch whomever is in charge there in the face right about now.

FPL is doing unfair practice on how they charge customers . Every month, my bill comes to $411. I paid the bill for some reason. The bank returned the check. FPL charged me $40 more on the top of $411 that made me to pay $451. I followed all the instructions for energy saving. Nothing seem to work for me. This month again I will have to pay $401. A single family home. Why? I believe that FPL is assuming about the water in my area and idi not spend time to read the meter. I eliminated all the ceilling fans, and I replaced all light bulbs with energy saving. This is too much for a poor man single family home. Futhermore, I called FPL to wave the $40 charge because the check has returned. The supervisor told me no way. "we don't do that at FPL" I had to pay for it. for one month bill I paid $451.00 I cannot afford FPL bill and I'm sick of FPL bill. Since they installed Smart meter. No one comes to read the meter. FPL charges me what they want never below $200.
Rich becomes richest poor becomes poorest
hubertlexehomme@yahoo.com

Why is it that fpl is the only most expensive utility company in the world. They are robbing the poor and its highway robbery that they are the only company in the state of Florida. Get rid of fpl and get another company. New York con Edison is more economical. May we should downsize their staff. They spend all there time in meetings and 3 hour lunches. Rip off company.

YOUR APPLICATION FOR ELECTRIC HAS BEEN DENIED
YOUR APPLICATION HAS BEEN DENIED BASED ON INFORMATION ON YOUR CREDIT FILE THAT COULD NOT BE RESOLVED

I have been paying fpl every month on time for the last 8 months
I recently moved and tried to transfer my account to a new address.
They denied my credit score for some reason even though the rental office cleared my credit to rent to apartment. there is nothing wrong with my credit score.

Do they have a right to deny people electric if they are they only company in florida? You think they would want to take my money right?
what am i sposed to do now? buy a generator? move out of florida?
fpl needs to be sued because all these complaints are going no where.
I need some help... any suggestions would be great.

How do we file a class action lawsuit. They are beyond ridiculous. They charged me a $129.00 transfer fee to switch to my next door apartment because I moved to a bigger apartment. Literally 1 door down. Oh and a new deposit fee of 150.00. They should not be allowed to do this!

I was hit with $850 deposit by FPL, Florida's UNFAIR Electric Company because I paid late 3 times within 6 months ALTHOUGH I lived up to my payment arrangements! Now the only way to keep my electricity on is by having these thieves take the payment directly from my bank account! FPL needs to be stopped!

Electricity should NOT be a for profit! Bottom Line! Also look at who FPL donates to...Republicans. My bill went up with NO explanation for 3 months. I contact FPL and someone came to my home and couldn't find a reason. I contacted PSC and seems to have FPL's attention. IF ENOUGH PEOPLE BOMBARD PSC WITH COMPLAINTS IT MAY MAKE A DIFFERENCE. Stop the monopolizing of electric! We should have options as long as they are a for profit. If your bill is too high, take action. If we do nothing, nothing happens.

I also have the same problem with them on may I ask them for a extension I went on a vacation when come back I was late for June now they asking me to pay 284 deposit because I was 2 months late I really don't know what to do

Criminals FPL I despise them. They are mean son of a birches. Someday they will reap what they sow. So will our politicians at the voting booth

I used to work for FPL and did not make $30/hr. I was in the call center and pretty much experienced the same problems people were calling and cursing me out about, unfortunately, lol. We had no perks, during hurricanes, at one point I slept at work 2 days straight to handle call volume... it's nothing glamorous. The deposit is pretty much based on 2 months service at that address based on the past 23 months (?)... I can't remember. So some properties use more electricity, some less which is why the dollar amounts fluctuate. Let's say you just move in to a place before there was a family of (5)... if they ask you for a deposit, they're basing it on the their usage, which while not fair... is all they have to go by. As far as I know, they didn't disconnect for unpaid deposits but i could be wrong. At one point when I felt like they'd charged me a deposit without merit, I contacted the FPSC and stated my situation, they looked into and had it waived.

We encountered a similar situation where our service was nearly disconnected. I was told that, even though we had paid the back balance, they apparently lumped the following month's bill into a previous "final notice" from Feb. 5th. Without any prior notice, a man called and said he was coming out to disconnect our service. It was a huge shock because we had paid up the past due amount and we WERE working on getting the money together to pay the balance. I was under the impression we had until the 27th; they were going to disconnect us on the 23rd. I can't even figure out HOW they came up with the amount of 110 when we satisfied the terms of the "final notice" and payment arrangement. It's .like assessing an extra deposit, suddenly they change the terms of the agreement and WHAM, you are running around, trying to prevent a disconnect.

THEY ARE TOTAL JERKS. There links for auto pay and one time pay are right next to each other... I was switching banks so I went in to switch my bank info for autopay.. Well oops I did the other one on accident. Yeah so it bounced and now they want me to pay by cash or money order. WTF! I have wrote them and email about this honest mistake and they can clearly see it in there system. I am sure they will not give a rats A but it is worth a try. I wonder what the response will be IF I get one other than a shut off notice. I did go on the website and try to pay and I am SUSPENDED. THEY ARE THE ONLY GAME IN TOWN! It is a monopoly and we must bow down and take it in the you know what.

I AGREE, PLUS I WOULD LIKE TO ADD THAT I BEEN TURNNING OFF MY WATER HEATER FOR NO LESS THAN 10 HOURS ADAY AND I HAVEN'T USE MY HOUSE HEATER FOR ITS BROKEN AND BEING UNEMPLOYED I DON'T HAVE THE MEANS TO FIX IT, YET MY BILL IS THE SAME OR HIGHER IT MUST BE ANOTHER TAKE WHAT YOU CAN FORM THE TAX PAYERS LAWS PASS THRU CONGESS.
GOD BE WITH THOSE WHO ARE BEHIND ON THE FPL BILL FOR I KNOW I'II BE IN THE DARK AGE SOON THIS WEEK
I'II PRAY FOR YOU TO STAY IN THE LIGHT, DON'T WORRY ABOUT ME BEING IN THE DARK FOR LORD IS HOLDING MY HAND LIKE ALWAY HE THE ONLY ONE I/WE CAN COUNT ON.

GOD BLESS AND BEST OF LIKE!

Call this person.. she will help

Ellen Plendl
Regulatory Specialist
Florida Public Service Commission
Division of Service, Safety, & Consumer Assistance
[protected] (phone)
[protected] (fax)

fpl switched to digital meters which are connected to their central office and do computerizd readings all at the central office. to each of us residence meters

Miami, Florida

This is true "Not reading meters" FPL. The meter reader, which I've several videos refusing to enter property for no apparent reason. Then, FPL sends a high estimated bill, you might or not contact FPL, but hoping you don't and many don't around this area. If you do contact FPL, you have to force your way into having your bill recalculated by reading the meter to them, in my case the bill would be corrected by $20-$30 USD in my favor.
Lately I've been overcharged as much as 200klw's and had to call in to re-read my meter.
FPL change? Maybe now with a democrat President and Congress.

You do have choices, 1) Stop using electricity, then you won't get a bill for usage. Second, you can pay your bill on time. You want their electricity, and they want their money. Sounds fair to me. Their rates are already some of the lowest in the state, and are regulated as to how much they can charge anyway.

FPL MOST CERTAINLY DOES SUCK AND THEY ARE A MONOPLY HERE IN SOUTH FLORIA AND YES THEY DON'T GIVE A RATS [censor] ABOUT ANYONE OF THEIR CUSTOMERS. A FEW MONTHS BACK THEY SHUT OFF OUR ELECTRICITY BY MISTAKE THEN TELL US OH I GUESS OUR REPAIR GUYS ARE BEING A LITTLE LAZY TODAY. AFTER WAITING FOR MORE THAN 4 HOURS THEY FINALLY TURNED IT BACK ON.

THEN JUST LAST WEEK I GOT MY BILL IN THE MAIL I ALMOST HAD HEART FAILURE. IT WAS FOR $523.00. WHEN I ASKED THEM ABOUT IT THEY SAID OH WELL THE METER READER HAS NOT BEEN ABLE TO GET INTO THE METER ROOM BECAUSE IT WAS LOCKED SO HE ESTIMATED YOUR BILL AND GEE HE ESTIMATED LOW SO THIS IS WHAT YOU REALLY OWE.

I CHECKED WITH OTHER TENANTS AND THEIR BILL WAS NOT ESTIMATED AND OTHERS WERE. HOW CAN SOME BE ESTIMATED AND SOME NOT BE. ALL THE METERS ARE IN THE SAME ROOM. THE METER READER KNOWS TO GET THE KEY FOR THE METER ROOM AT THE GUARD GATE. SO I BELIEVE THE METER READER WAS A LAZY PIECE OF CRAP WHO DID NOT WANT TO TAKE THE TIME TO SCAN ALL THE METERS. BECAUSE OF THE I NOW HAD TO PAY 523.00 OR RISK ELECTRICITY BEING SHUT OFF.

FPL DOESN'T CARE THEY WANT THE MONEY. I HAVE ALWAYS PAID ON TIME BUT IT DOES NOT MATTER WITH THEM. I SAY SCREW THEM THE MONEY HUNGRY [censor].

Florida needs a cooperative for power, or at least a competitor. I've meet an attorney that works for FPL (hedging to determine power rates) - greed up and down and a couple other words. There's got to be an entrepreneur with some experience out there to spearhead a coop or alternative source and grid for homes.

FPL lost the payment. I had them on a 3 way call with the Navy Federal Credit Union to verify that they had received the check and cashed it. They tell me that it would be credit to my account. They all so tell me not to make a payment as I have a positive balance and any additional payments would confuse the issue.Then they give me a late charge. FPL will not acknowledge the call even happened! Tapes erased.

But, be one minute late and they sure can remember to tack on a late charge to your account. They can sure remember to disconnect your Power no matter how cold it gets and will not turn it on for over 24 hours not matter how cold it gets! And we all know they have emergency crews standing by! Not for you or me! We need to be taught a lesson...never be late!

I always carried a positive balance. Never again. Did never being late and always carring a postive balance work in my favor. Nope! Nada! No way. I am just a number just like you. Just a incoming check!

I also found the fact that you gave to FPL every month for going on 3 years does not get you any breaks either! Got to fund that Holiday Bonus some how!

They also tell me not to send in a copy of the check as it would be thrown away. They also tell me it is my fault because I did not speak to the correct rep. or the correct supervisor. It is also my fault because I did not fill out the correct form for lost payment and do it in the required time allowed! Then they put on these so called fake supervisors to pacify me!

FPL will not talk to the Navy Federal Credit Union and the Navy Federal Credit Union will no talk to FPL! But it is all my fault! So basically pay up or get disconnected! As if I have a choice. FPL is a monopoly and if you cannot afford to produce your own electricity,

I guess you just have to bend over and Say...all Phrase the Glory, the Power and the Almighty FPL. Thank You Sir and or Ma'am may I have another!

Now I only pay the balance due. Never carry a positive Balance! Call after 5 days and every day until the checks post. Never give to FPL share who cares again as they all
con fusees them!

FPL is so lucky I cannot switch service. I have problems with FPL payments a average of every 6 to 7 months. But they don't care. Not like I can switch services! They got you by the Nads and they know it!

They keep going to OUR elected officals asking for money for the same PATHETIC customer service ... We are all getting so screwed its CRIMINAL !

Of all the FPL comments I have ever read on this board, this has to be the absolute stupidest. Seriously? Give one concrete example and maybe someone might take you seriously.

It has come to my attention also that FPL is ripping off their customers. I have contacted the PSC and am having audits done on the account since day one. They're not happy about it but they have to comply. Honest mistakes are one thing while incompetentcy that makes them money is flat out fraud. From meter readings, faulty meters, overbilling, late fees, payments posting way after the date it was paid (on line and paper billing)
to acquire late fees is just ridiculous. Check your bills, the kw hours and the meter readout (on a daily basis if you have to) Keep all your bills and get an audit. Believe me they won't match up. They carry over balances to profit from late fees. It's very time consuming and they know it. If you find ONE mistake there are sure to be more.
Double billing, guesstimates rather than accuracy. It's theft plain and simple. I know they're busy but if it was their money they were losing perhaps they would be more careful or honest.
The Public Service Commission will get involved.

It's 2015. I can't believe we have the same freakin issue with FPL. They are an illegal monopoly with illegal practices, and somehow they have been doing this for years. Just got off the phne w them. I have been a good standing customer for years. My business has too, plus we have superb credit. Called them because opened a second location. You'd think we'd get some sort of customer loyalty points, but instead we were asked for an additional deposit of $350. Oh and we are a charitable nonprofit. WTF. FU FPL. I rather not have electricity than give u money that u say I am not getting back unless I close the account. While everyone online is complaining that FPL continues to ask for more and more depsoits on standing accounts. This is so wrong on so many level. Please! Someone out there do something!

Im Desperate!

Every month FPL Ask me to pay Over 5600.00 my Wife Owns. We were Separated and the light was completely under her name.
When I rented this house, FPL asked me for a deposit, I paid the amount, a few days later a guy came to my house and asked me to pay $5, 600.00 I almost collapse. When I called FPL the told me that my Wife's Debt was added to my account and that there is nothing I can do. Every month they charged me $ 100 interest on that debt, plus the $400.00 Bill for my charges, plus $244.00 towards that Debt. I try to put the bill under a relative's Name and they refuse completely.
I lost my Job, I got three kids, the smaller one is only 3yrs old. I'm behind on my car payment.
I just want to pay my BILLLLLLLLLLLL Nothing else! They have a deposit, I paid $430.00 Yesterday and they will disconnect my light tomorrow, Every month is the same problem, , , I call them, make a arrangement for my wife's debt, I can't pay it!I wish I could.
What should I do?

I have roughly a 20 year history as a customer of FPL. My account has always been in good standing and with each and every new residence I took up (perhaps 4 moves in 20 years) I can proudly say that each and every final bill was paid in full and on time. I have never extended any credit to FPL and consider myself to be a 5 star repeat customer.

Thanks to Mr Madhoff my situation changed significantly in 2009 so I let go of my residence and moved in with a friend. My name was not on the FPL bill but I felt comfortable that now that I am ready to take up single residence again I will have no worries regarding excessive deposits with FPL as my extensive outstanding credit history with them speaks for itself. BOY WAS I FOOLED!

I have been in my new residence for 8 days and finally got around to opening an e-mail from FPL, welcoming me to open an online account for swifter bill pay. The e-mail states that if I would like to continue recieving service I must pay a number just short of $400.00 on top of whatever actual monthly usage fee's are incurred. When I click around the site to try and find an explaination for this obsured number I am only able to come up with red lettering stating that there is no further information, not because of any java script error but because they simply didnt take the time to fulfill their obligation to provide a full view of the monthly statement as if I'm supposed to just shell out this $400.00 with no questions asked.

I don't know if this business is in violation of the Sherman Act, but clearly, there is no other electric company in Florida so as others have stated, I will be forced to pay this ridiculously unfair and unwarrented dollar amount or risk heat stroke as my indoor thermometer registers 120 degrees.

I reinterate, I have a 20 year POSITIVE history with FPL and have NOT earned this smack in the face. I can understand an $80 deposit which is the equivalent of a last month security deposit (nevermind that my usual bill is actually $50 to $60) but to FORCE payment or deny service to someone who has earned their trust year after year after year for 20+ years to pay $400 based on nothing more than a grossly distorted projection of potential risk on such a low risk cusumer is simply abusive.

Although I am able to barely keep up my bill monthly even though I paid on time for two years, FPL has now added $150 two months ago for late payment and now another $61 this month. If I already am struggling, then what makes them think I can come up with even more money every month?

Also, how long can they continue adding even more deposit amounts? Indefinitely? It is ridiculous. These people are thieves!

I have started a class action lawsuit against Florida Power and Light. If you are interested in joining go to SueEasy.com type in Florida Power and Light and add your comments. The more complaints the better. Maybe we people of Florida can finally get some relief from these bullies. I for one am sick and tired of being a slave to their unfair deposit and billing practices and the monopoly that they hold over Floridians.

It's abusive and insane. The budget billing is a piece of s... It actually increased my monthly payments and I can't discontinue it because they will add the deferred charges to the next bill. So I will need to pay like $1000 to cancel that program that is supposedly to help you lower your monthly bills and pay more lest the same each month. Honestly, there is no choice, no competitors that you can switch to, they are a monopoly and they are taking advantage of us.

PLEASE COUNT ON ME TO HELP STOPPING FPL ABUSE!

Call this person.. she will help

Ellen Plendl
Regulatory Specialist
Florida Public Service Commission
Division of Service, Safety, & Consumer Assistance
[protected] (phone)
[protected] (fax)

Scott, i am in the same situation, if i do not pay the 420.00 deposit until such date, they will terminate my service.

It is unacceptable, somebody has to stop this abuse.

I am with you.

best regards

Please e-mail your state rep about this. I did!

http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx

Please e-mail your state rep re this. I did. FPL must be stopped.

http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx

Now over one week after a lightning strike that caused a break in the water main and damaged the underground electric cable to my home, FP&L has not repaired or replaced the electric cable. In fact, even after repeated calls, sending out people to spray paint and flag my utilites we have yet to see them. It is unfortunate to see the lack of response. The state needs to get more involved in regulating FP&L and declining their rate increases. Where is their response to customers?

Customer service? Every one I spoke with said that they do not have a supervisor.

It is outrageous that this happens! The increases are staggering, especially during these hard times. People are losing their homes, lay-offs are at a all-time high and increasing, work is VERY difficult to come by and FPL continues to increase their rates!

The Public Service Commission has approved rate hikes twice within one year! What kind of service or over site are they providing...?

As "scott777" indicated... They have NO competition... We have NO choice.

This is a text book definition and example of a monopoly! Shame on FPL for taking advantage of the needy and those going through some hard times!

I am preparing a flyer to give out to people and forward to all the major media outlets.
FPL is charging an extra deposit from customers to which FPL's credit exposure is limited to maybe 3 months of payments.

They have NO competition.

We have NO choice.

Imagine a business where you have no competitors and your customers will ALWAYS come back to you, FOR LIFE!

Tobacco companies don't even enjoy that kind of customer loyalty.
THIS IS ABSOLUTELY INSANE...

I don't think FPL needs to have a 7 percent increase in rates. They don't do any thing to help anyone. They are rude and don't respond when you call them for a problem. They treat the customers like they are crap. The customer is the one keeping them in business. I think the State Of Florida needs to come down hard on FPL and make them realize that the customer comes first.

I have had FPL for two years now and am looking for a new place to live that does not offer FPL service. My husband and I both work and have two kids to support. But like most families we fell on hard times this month because of our youngest son being sick. We have asked friends and family for their help and because of their financial situations they can't help. So with my electric bill being three hundred and forty three dollars FPL said we can't file for an extention. Not only that but they also are charging us another deposit. I called FPL begging for a little more time cause we have to find a way to come up with the money I was told they would be turning my electric off 11/12/08. I tried to explain to FPL that I have a sick child and just needed a few more days to find the money they told me I was out of luck. Now tell me what company knowing they are going to get their money turns off power to a sick childs home. If any one can tell me how I can get FPL to let me have more time or if anone knows of any organization that can help please email me at bdolfans03@yahoo.com. I would really appreciate if any one has any info that would help.

Okay... for ME it was a case of another customer who had my phone number before I did. I called FPL and they were very nice about fixing the error. My concern was for the actual person they were trying to reach. BUT, with that being said, FPL HAS gotten WAY out of hand and how they DEMAND payment and are really hard to work with when it comes to requesting payments extentions.

FPL has gotten out of hand. A woman that I know had her lights shut off with out notice too. Her husbamd had a heart transplant and is in a wheel chair. Complain to your state rep about it. it is time that the consumer got some protection from FPL's loan shark like tacticts.

http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx

FPL makes now automated phone calls to the customers scaring them into paying their past due balance right a way because they will disconnect your power "TODAY". I am always almost one month behind because my husband is legally blind and I have also a disability, having only a small unemployment check. Not to get in too much into health issues, FPL used to care in the 80's before they won the "Demin Award" issued by Japan, soon after that, Japaneese black suites kept on walking around in their facilities and the whole attituded became "Customer Unfriendly". I struggle with them every month.

I am currently going through the same with Leesburg power. I take care of my mother who is on oxygen. They have shut me off several time after entering the life support program. This last time was for $61.00. They barely ever send me a bill and say that the law says they only have to give me 24 hour notice, but the guidelines they gave me says that it is only for scheduled maintenance not non payment of bill!

There appears to be little ability of the phone operator taking complaints of lost power to communicate with the work crews. As a result when work is incomplete or not performed there is no way for the customer to get any accurate info in the phone call. My business has been without power for 24 hours now and still no resolution only continued misinformed supervisors telling me that they can't do anything. If anyone at FPL actually reads this, I would suggest that supervisors be given additional ability to to contact crews when there appears to be an apparent slowdown in the work. I will be raising this matter with the Public Utility Commission as well.

The reason their is only 2 complants, most people have been dragged into the ground by fpl and are under the impression that this EVIL, monopolizing so called ### of a company has more money than GOD and don't give a sh...

What are we going to do, stop using their products.
they don't care you will be back and pay.

They are worse than the food stamp office and ssi when you apply for aid.

Talk about goudging

My girlfriend is disabeled, she gets around 600 dollars a month. and has to take care her disabled son that gets nothing because cant get approved.

her house is a mobile home and the ### had her on the so called budget plan at 400.00 a month, they tell her that the bill is actually between 500.00 and 600.00 a month.

In case your wondering how she makes it well, she don't I make the differance for her.

I have to take care of my mentally disabled brother and for some reason his check was stopped and for several months I had to take care of his bills too.

she got behind with fpl they turned her light off;
I finally after takeing every I own to the pawn shop raised up money to pay her bill. but now get this, ,

they took her off the budget plan and billed her for the differance and added another 250 dollars for extra deposit and sent her a bill for 1900.00 dollars

No this ant no lye I have a copy of the bill cause no one believes me.

1900 dollars lewy. for a double wide mobile home.

her bill because she is not on the budget plan anymore is 500 a month is redickuless pluss they told her she has to pay 339.87 a month till she pays the 1900.00 dollars off.

You tell me how is she going to do that with her 600.00 dollar disability check. 840.00 dollars a month come on this is strong arm robery, I don't care how you look at it.

This is it? Two comments on FPL. This is by far the worst company to ever do business with. Ten years I have been going around with them. Over charging, bad meters, bad customer service, etc. They get away with everything because they have no competition and The State allows them to do whatever they feel.
Two complaints, come on people.

Good for you to stand up for your friend. My sister and brother-in-law have very similar problems w/Florida Power & Light. Should anything drastic happen to your friend's health, sue them! Why should your friend have a generator? A late payment is not a crime, however, the sort of punishment that Florida Power & Light is placing against their customers is a crime! The Public Service Commission should put a stop to this. Shutting off one's power, or giving ultimatums is not going to make or scare a customer into paying any sooner than they can. Floria Power & Light has 16 billion dollars in revenue annually! How much of that goes into the CEO's pockets, not giving a damn about the average citizens who are struggling so desperately in these times? Penalties are different if hundreds of dollars are owing by a customer who extends no effort to pay. However, being late each month in these trying times, and then being punished by FP&L for being late in these trying times is a travesty!