Florida Power & Light [FPL]
Reviews and Complaints

I just received on 7-3-23 for a deposit of 969.00 due on 7-31-23 no even a few months in advance to let you know my power has never been disconnected I have payed late my monthly payments are around 540.00 a month I don't understand why I work all day come back home 6:00 pm and my son is up in Tallahassee in the university, my granddaughter is in school till 3:15 Mon to Friday so I don't understand why is my bill so high and now they want a deposit before 7-31-23 of almost 1,000.00 plus my bill that is 547.00 this deposit is unfair and they don't allow you to break it down in a few months how sad hard working people trying to make ends meat to get sucked by such a big corporation bottom line it's all about money and profit the hell with hard working people that pay FPL workers there salary

We build an additional 1 car garage on our property at our home. This was very close to the transformer and we ended up with a second electric meter on the garage. We were required to set up a second account. This was done and the power was turned on in May, 2023. We were told there would be no deposit required since we already had an account, just a connection fee of $13.00. A few weeks later, the power stopped working. I call FPL, gave them the account number, and was told the account had been closed by FPL. The explanation given was that it was set up as a residential account. I explained it was a garage. They helped set up a new account and told me (again) since we were an existing customer with excellent payment history, there would be no deposit required.

This week I got the first bill. It has a $250 deposit. The actual electric usage for the month was $20.74. I spoke with two FPL people. They told me that all business accounts required a deposit. I again explained this was a garage at our residence. They said unless we lived in the building,it was automatically called a 'business', which required a deposit. When I asked when I would get the deposit back, I was told 'when you close the account'. So as long as I am alive and live in my house, I will not get back this 'deposit'.

My Acct # is [protected]

We had the electricity shut off 3-4 weeks ago as we are adding an addition to our home.

Our building contractor, (Northern Precision/Venice, Fl Tel #[protected]) has requested that the service be reinstated.

We have been waiting for over 3 weeks and we still have no service.

In the meantime, it is over 100 degrees in my Florida room with very high humidity.

I am very concerned that all of the beds and other furniture that we have stored in the house will be damaged by mold and mildew.

Please hook up our electric service ASAP so that we preclude damage to our household goods.

Thanks,

Al Osgood

[protected]

Subject: Urgent Issue: High Voltage Causing Air Conditioning Shutdown

Dear Florida Power and Light,

I hope this letter finds you well. I am writing to bring your attention to a critical issue I have been experiencing with the power voltage in my home, which is affecting the operation of my air conditioning system.

After a recent power outage, I have noticed a significant increase in voltage on two phases, with levels reaching up to 250 volts. This sudden surge in voltage is causing my air conditioning to shut down as a safety precaution. Unfortunately, the air conditioning remains inoperable until the voltage drops below 240 volts.

I want to emphasize the importance of resolving this problem promptly, as it directly impacts my comfort and well-being in my home. With the soaring temperatures during the summer season, it is essential for me to have a consistent and reliable power supply to maintain a comfortable living environment.

I kindly request your immediate attention and assistance in addressing this issue.

Thank you in advance for your prompt attention and assistance in resolving this matter. Should you require any additional information or if there are any updates, please do not hesitate to contact me directly [protected].

Best regards,

Matthias Kohl

104 NE 86 street

El Portal

FL 33138

Email [protected]@gmail.com

I was talked into signing up for your budget billing program. I thought it was a good idea. I would pay the same every month and in the end it would all equal out. I had to move back to Ohio because my mom is sick. I moved back in September of 2022. I then got a bill from you saying I owed over $650 dollars to pay back for the budget program! Your representative NEVER mentioned to me one time, if I ever left FPL, I would have to pay all of the money back, that I was supposedly saving! Also, if I was told this up front and honestly, I would have said, NO THANK YOU! This is a deceptive billing practice and needs to be mentioned by every representative UP FRONT, not when people leave! Also, I started making payments every month since I found out about it but it still made it to my credit report and I was just turned down for an apartment because of this! I am going to next make a report to the Better Business Bureau, and I will keep going until this is resolved and you have educated all your staff to tell these little deceptive details to everyone who gets encouraged to participate in this program.

Years ago I received a late fee which I immediately disputed because my bank JP Morgan Chase made my payment. They assured me it was on time, I believe them since they have made my payments for years, never a late fee from anyone else. Lots of reference for me.

Now you are aggressively calling me late every month for that lousy $5 late charge that I never paid. You also added wrong one month for an overcharge of $3.32 which I sent you a copy of the bill, circled the error and of course never heard from you. I have phoned your support 2 weeks in a row and am lectured by your representatives relentlessly for being late every month. I explain I am always paying the electricity charge for the month billed without the outrageous late fees, doesn't matter to them, I'm a horrible person and late.

I have over 800 credit score. I am a retired Financial Advisor and this is no way to treat customers. You have a horrible complaint record but I plan to add to it since you will not agree to a dispute or audit, I've asked.

My front and side yards including my lawn sprinkler system have all been severely damaged by a FP&L Contractor who is in the process of extensive digging to bury FP&L service cables. There is a 5'x5'x5x5'x 4'high pile of dug yard sand and gravel that needs to be spread over my yard and the grass in several places has been removed and must be re-sodded! The sprinkler system has been really damaged and I got one estimate(so far) to repair the system for $500! When is the contractor going to be through with my yard? He has not been back to finish his work for about a week now! Please respond! All this has occurred during the last two weeks prior to 06/06/ 1923 .

I am a property management company responsible for paying bills for our clients. Recently 4 payments were sent in one envelope to FPL on 5/10/23. Each check referenced the account number. However, only 3 of the payments were applied. On 5/19/23 I called FPL after receiving a late notice. I was told that someone must have taken the check out of the envelope before they received it in their office. Spoke to a supervisor and was advised to send in another $500 and if the other check showed up they would credit account. I advised them to not apply the check that I would place a stop payment. Said that was not an option. I explained that sending another $500 would overdraw bank account. Told there was nothing they could do but waive fees on their side. I checked the bank account the next day and saw the check cleared.

We were notified that the 4th account was going to be disconnected for non-payment on 5/22/23. I called the office [protected] (Disconnect Dept) several times before finally getting Ron #1315 on the line. Told needed to send in money advised him the check was cashed and online reflected paid. Again, I was told his office was not notified of this and would follow through with the disconnect on 5/23/23 if I didn't come to the office and make a payment. Asked to speak to his supervisor (Robert Wallace #8813). This man was rude, disrespectful, and refused to listen. I tried many times to explain but was told to "go FU$K yourself" and hung up on. I called back and requested to speak to the department head (Rick Hunter) to file a complaint. i was informed he was on another line and would call back. It is now 5/24/23 and still a return call has not been received. I am very happy I do not reside in an area using FPL. Any company employing people who speak to their clients in this manner are not a company I would want to do business with. It's unfortunate that we have no choice. We are at their mercy.

Hello. I have been trying to get a hold of a live person at FPL for 10 days to no avail. In March 2023 I paid my monthly invoice just like I have been doing for the last 13 years with zero issues however I received an email from FPL a few days after I have made my payment using my credit card indicating that my credit card company had return my payment amount. I pulled up my CC Statement and there was no indication that the payment was return and in fact shown it as paid. I didn't think much about it until the end Of April when I tried to pay my invoice and it would not go through. Their website indicated that "We cannot accept a payment on this account" I thought maybe their server was down so I kept trying for a week, again to no avail. Early May I FINALLY was able to talk to a live person that indicated that they will not accept my credit card payment for a year. I asked, how can I plead my case since I felt it was was an error on FPL's part. The gal told me to put together a letter and a copy of my credit card statement and "they" would see what they can do.

Meanwhile my May's invoice came due so I owe over $1,800 to FPL. My credit card is my only way I can pay this bill. I don't have enough in my credit account.

Again, I have been making a monthly payment to FPL for over 13 years and now they won't accept my CC payment and my Power is scheduled for SHUT OFF on Monday, May 19th. My Elderly Father in Law lives with us since he had a stroke 4 years ago and cannot walk. He needs his CPap at night and has an electric Hospital bed in order to get in and out to his wheel chair.

If I cannot even speak to a representative and try to reason with them, what am I to do. I feel desperate and very concerned that our power will be shut off.

If FPL feels a needs to require a deposit, fine but I will need to pay that with my one and only credit card.

Can you help me in this short time window?

Thank you for allowing me to explain my/our situation, hope you can help.

My electric meter was destroyed by Hurricane Ian on September 28, 2022. Could not get it repaired until January 2023-due to difficulty to find someone to replace meter. Meter was replaced AFTER FPL approved the electrician to complete the job. I did NOT receive a bill for said meter until March of 2023 and this bill included service from September 2022-March 2023. I have called customer service in response to this issue 3 times-1st time agents were rude, 2nd time agent hung up, and 3rd time I spoke to 3 different people. I have been told that I had the choice to close the account when I had no service-but how did I know this? I didn't-and many other people do not either. I believe that FPL has some responsibility in this. If I had gotten a timely bill, I would have called within the1st month of the meter being destroyed and then I could have cancelled my account.

best email julie.[protected]@desotoschools.com

Julie Colding account number [protected]

6041 NW County Rd 661A

Arcadia, Fl 34266

So I moved into this brand new apartment complex in Port Saint Lucie Florida in January of 2023. I am the first resident to live in this apartment so almost 3 weeks ago as I was checking my account on my FPL app I noticed that they have the incorrect apartment number, so I call FPL customer service, I explained the problem the lady gave me the meter number that I am on which is the wrong apartment.. I have tried and tried to fix this problem with NO AVAIL! I am so close to contacting my local new station for help to reach someone in FPL THAT CAN ACTUALLY RESOLVE THIS ISSUE. So why am I paying for the wrong apartments bill?

I am so beyond frustrated and angry.

And who is actually Paying my bill?

My email is [protected]@gmail.com

Good afternoon,

I wish I could complain about customer service but unfortunately it doesn't exist. All I want is to talk to someone about coming to replace my service interrupter on my air conditioning compressor. Your chat is garbage and cannot understand my request, it just keeps asking if I want to request a new service. I call your automated line and it asks me if I wanted to disconnect a service. It seems both systems of artificial intelligence are equally stupid.

What happened to customer service at FPL? Can someone call me to set this up? Eduardo Marques 7600 SW 142 Ave Miami, Fl. [protected]. BTW: I have absolutely no accent so I know it's not me. As a matter of fact, I no longer have a dog and my gate is unlocked so you can just go and replace it.

I have tried to speak with somebody regarding my account number [protected] for the outdoor lights at my home located at 17175 sw 232 street but nobody seems to be able to help me explain why to charge me for 6 lights, i can understand that if we have two outdoor poles and each pole has 2 lights then it will be 4 lights but why six?

please call me at: (305)

It is approximately 3 am on 4/26/23 and the power just went out for the 4th time in 48 hours. Two of the outages the power was out approximately 3 hours apiece and the one yesterday we didn't have power for close to 10 hours. Each outage the automated system stated that we had a problem with a transformer. I did see them change equipment out during the last outage so I thought to myself finally this nightmare will end. At least until now. The lights have only been on about 14 hours and yet again it's off. Three of the outages occurred in about a 30 hour span. Can someone higher up anyone find out why this issue is so difficult for those doing the repairs? It should not be this difficult. It is affecting the same 7 houses on our block each time.

Account [protected]
1511 Estero Blvd. Fort Myers Beach, 33931
This entire bldg. has been without power since Ian, and still has no power. ALL of the residents filed complaints. I received (3) phone calls telling me everything had been worked out and I would get a credit and the bill would be zero'd out. Instead I received an another bill and the amount was doubled. I waited several weeks but it is still there with a big red note saying PAST DUE on the computer. I am afraid this will do something to my good standing, and I have always paid all my bills. I am afraid it will affect my credit also

Please please - This was supposed to be zero'd out.
Mary Valley
[protected]
[protected]@gmail.com

My applications for Net Metering are repeatedly rejected for "technical issues". I now have new solar panels and NO FPL Net Metering. I have tried for months to apply in response to your multitude emailed requests to do so -- with no success. I have talked to multiple FPL staff on the telephone -- with no success. I have had friends try on their computers -- with no success. I now find I can't even access my FPL account. It's always: "We are having technical issues. Try again later." Someone somewhere must be able to get me Net Metering. I have $30,500+ of useless equipment on my roof.

Thank you for your prompt attention to this matter.

Renick Brandt Acct: [protected]

[protected] [protected]@cfl.rr.com

4/11/2023-long story short, my dad passes away in 2020, I move in to the house with my mom as she's in a wheelchair. I put my bank info on the account to pay the bill monthly but keep her name on the account. Come late 2022, now my mom passes away. I put everything in my name and they charge $326! just to change 4 letters in the account from my mom's name to my name. I mean, seriously? So on top of the grief of dealing with your parent passing away, here's a $330 charge just to change a few letters on the account, absolute joke

After logging in to my fpl account today and seeing a $616 bill… I am horrified. $205 of that is my actual bill which is paid every month. I am being charged $411 for a “deposit” because I got two payment extensions back to back (2 months in a row) mind you, years ago when I set up my account with fpl, I opted in to the automatic payments and part of that agreement was “no deposit”..

Even though the bills are paid each month I am being punished for using the extension service. I cannot afford this. I am disabled, on Medicaid and food stamps. I have an open case with social security for SSI but it hasn’t been approved as of yet.

I did call fpl about this and the only thing they can possibly do is split the $411 into 3 payments on top of my bill for 3 months (may, june, july), which doesn’t help me. I rely on my family and my roommate during this time and without them I would be homeless. Nobody can afford to pay this amount. I am unable to work and am a person diagnosed and living with chronic pain and illness.

I am extremely scared because I cannot pay this amount and I have insulin that has to stay refrigerated. I don’t know where to look or who to contact for help. The woman at fpl also told me I would have to call back closer to April 26th to see if they could split the deposit. So it’s not even a sure thing that they would split it, and I have to wait until the last minute to find out.

It’s funny to me that soon after an email was sent out talking about the new “president & ceo, armando pimentel” wanting to recuperate money from expenses FPL has paid over the years; this “policy” is now being enforced. The policy I’m referring to is the one that’s printed on the physical, paper bills (that nobody even gets because we’re prompted to go paperless) which states something along the lines of “you can be charged a deposit”.

I know many people that used the payment extension option every month for many years and was never subjected to this monstrosity. This man must be cut throat and heartless to do this to people. If you’re not wealthy during these times, you’re struggling.

Because of this, I will soon be living like a caveman without power or medication. The least this “man” could have done was send out a notice or an email (like he did about wanting to charge everyone more money monthly to recuperate) I’ve honestly been thinking about taking this to social media — where it would most likely go viral.

Maybe this is why people don’t care about paying their bills. You’ll just get penalized either way.

I recently changed my payment method to EFT, direct payment from my checking account. FLP assessed an additional deposit for $141.00 to make this change, done on FLP Customer portal. Unable to get an explanation why an additional deposit was charged, I reversed this action online again and received a confirmation the EFT had been canceled. Still received a bill for $141. additional deposit, the "Representative" of FLP could not explain and said service would be terminated if unpaid.

PLEASE EXPLAIN ! HORRIBLE CUSTOMER SERVICE SYSTEM, UNABLE TO SPEAK WITH A REPRESENTATIVE UNLESS ON THE PHONE WORKING THE PHONE TREE FOR A HOUR OR SO BEFORE YOU HAVE ACCESS TO A REP.

After hurricane Ian hit september 28 2022 I sustained $200K worth of damage. to my home. FPL disconnected my power due to storm damage. I had an electrician fix my power pole and on Feb 13 2023 FLP reconnected my home to the electrical grid. They confirmed the service call to reconnect FEB 13 2023.

I moived bacjk into the house end of February 2023 and in my April bill I notice a monthly 'service charge' of $25 for every month I was disconnected from the electrical grid. I called FPL at [protected] to question this charge as I had no power access from September 28 2022 to February 13 2023 and the 3rd and final contact was with a person named Mr. Dillon who called it a minimum service fee and I should have closed the account. My belief is no service should equal no fee.

The service address is 4128 Gingold Street, Port Charlotte FL 33948