Florida Power & Light [FPL]
Reviews and Complaints

FPL has been replacing telephone poles in my neighborhood for months.
When they replaced the pole in my yard, my concrete driveway cracked near the corner edge.
They put down their mats for the truck to back over, but the crack still occurred .
It happened a couple of weeks ago. I would like them to fix it.
My account is Maureen G Emswiler
account # [protected]
4262 Turtle Mound Rd
Melbourne, FL 32934
[protected]
email- [protected]@gmail.com

Approximately two weeks ago FPL laid new cable behind building 2731-2741 NW 42nd Ave. Coconut Creek. Ditches were dug from the west entrance to the east entrance and around the a/c unit of 2731. Due to flooding GRI hired contractors to install a french ditch to control the flooding in the area weeks ago and this was effective. However, the ditches dug by FPL impacted the area and now we have water flooding in four of the six units. The FPL ditch diminish the effectives of the ditches we dug that included gravel. Our association spent over $9, 000.00 to correct this problem and FPL made it worst. This needs to be fixed immediately.

I am President of the Golden Raintree I Board. I need to speak with the Site Supervisor for this project. I can be contacted at [protected]@aol.com or 954.969.8316. Your immediate attention to this is appreciated.

We had a power outage at my residence of 2037 Pompeii CT in Weston, FL and the FPL crew came out and fixed the problem leaving the new cable that needed to be buried at a later date by Viking Utility. On Nov. 28, 2019, Viking Utility arrived to bury the cable and had to dig up the yard in the process, which was expected. The field Supervisor on that day promised the landscaping to be repaired by the following Monday, due to the Thanksgiving holiday. On Monday, the Field Supervisor was out to take care of a situation that arose from their repairs with my neighbor and I again asked him about the landscaping, in which he replied: "either today or tomorrow (Tues) latest." It is now Wednesday and I just contacted Viking Utility directly and they promised to call me back with more info, but have not replied. I tried calling the FPL contact I was given, [Should you have any questions regarding these repairs, please call Linda Christian at 954-382-5133 and refer to work request WR9136986.], but this person has not yet responded either, leaving me to make this complaint. Being a week now, a Home Owners Association member advised me that if this landscaping isn't fixed soon, there could be fines and I don't feel that I should have to be responsible for any fines related to this, since Viking Utility promised to repair the landscaping that they dug up, but didn't. See photos attached.

Jeffrey Rauscher
2037 Pompeii CT
Weston, FL 33327

[protected]

mary.[protected]@yahoo.com

We have had Fpl for 5 years now. No complaints until now. We transferred service to our new address in Palm Coast, Fl. We have lived here for over 1 year now. We have had several struggles and yes it has been paid late. Fpl decides to request a deposit of 419.00 for residential on top of the 235.00 electric bill. That's almost 700.
00 they want for december. Again, have paid late but has been paid! Also we have FPL for business and they tack on a $333.00 deposit request for that one also. Are you kidding FPL? Your intentions is to leave us more broken and without electricity? You should have asked for deposits before letting us open an account! Not over year on one and 3 months on the other. How dare you to this to us! We will have no electricity and No Christmas! Thanks FPL!

A couple of weeks ago, FPL arrived to install a transformer and some other gizmo on a pole on the edge of my property. Instead of blocking the road, I guess, they drove their bucket truck onto my property and parked there to do their work. Unfortunately, the truck ran over the water line that runs from my well to the house, cracking it and leading to water issues that have just been recently resolved by a local plumber. He asked me who drove a "heavy [censored] truck" over the spot, and once I explained, he excavated under the tire tracks and found the cracked pipe. I only wish FPL workers had knocked at my door before they began the work as a common courtesy. I could have easily guided them around the plumbing to a safe spot to work, without the subsequent damage. I am now paying a plumbing bill that I had no fault in creating!

They are quickly to shut power off I paid it in 15-20 mins from it being disconnected and they saying I have to wait 4 hours First Lady now 24 hours second lady I have two babies in the house the house is extremely hot within the hour they will take your money but won't rush to get your services back on! I called them immediately the guy was down the street you going to tell me he couldn't turn back and turn it on! I have spoken to two representatives and ask to speak to a manager this is beyond ridiculous ! Supervisor seems not to understand what I am saying this beyond on call for!

On Thursday 10/24/19 FPL sent a truck with the license plate # 65028-PC and truck # 2190197 with 2 Spanish men to cut the trees off the power lines. My mother home was the first yard they started cutting trees. However they left with out removing the parts of the tree they cut from the yard- Even though I asked to remove tree parts. They claim someone would come the next day. I called on Thursday to complain because the men removed all the other tree's from everyone else yard but my mother's yard. On Friday 10/25/19 I called again b/C the trees were not remove when FPL came through the neighborhood because no one told them they had to remove them from the yard. I was told on Friday it could take up to Tuesday the following week to have the trees removed. Which is an inconvenience b/c someone has to be home to open gate because my mother is a disabled elderly woman. When they could have pulled the trees when the gate was unlocked and open. I told the supervisor on Friday 10/25/19 everyday I am inconvenience b/c I have to ride, open a gate and wait. I will be calling FPL, my commissioner or mayor and channel 7 news and show video of how FPL left cut trees hanging on new fence and in yard while the worker stood around listening to music instead of removing cut trees from my mother yard.

July 2019 I contacted FPL concerning my refund check for my deposit. I was told the check had been cashed already and "sorry this happened to you." I demanded to speak to someone from the fraud department and was told they don't have a fraud department. After finally speaking to someone who claimed she could help I was supposed to be mailed a copy of the cashed check an affidavit so FPL could investigate. I received a copy of the cashed check but no affidavit. I called again and again they said they will mail it out. Called more times. Same thing. August 23, 2019 I called again. Kept calling to check on status and told "give it more time." I called today, October 24, 2019 and asked for an email I could submit my request to because I was advised by the Sheriff's office to get it in writing. FPL representative Arias told me "no email exists for this." I was told they sent the affidavit and it had been retuned by the post office due to INSUFFICIENT ADDRESS. I asked her to repeat the address it was sent to and was told "we cannot provide that information." I told her this was an unacceptable answer and wanted an email contact. Then without me asking she said another affidavit would be mailed out today. It is unbelievable that a utility company can violate our trust like this.

On 10/24/2019 Ms Jennifer "Supervisor" called me to discuss an 11 year old past due bill. Jennifer was rude, condescending, arrogant just over all a horrible customer service experience. This young lady needs to be retrained and learn how to be empathetic and listen to customers instead of rudely cutting them off. I was like every customer just venting a little after getting sucker punched by an 11 year old $350 bill from FPL. I was not rude nor did I raise my voice, still this young lady proceeded to cut me off and basically did not care or want to listen. BAD CUSTOMER SERVICE FPL. I know that this will have no effect because as she said you are a privately owned company and basically without words told me you can do whatever you want and I had no other choice or rights.

On Tuesday at approx 2:30- 3 pm a person fromFPL walked into my front door without knocking or announcing he was entering my house when realizing he was in the wrong place no acknowledgement was given that he was mistakenly in the wrong house he just shut the door and went down to where he was supposed to go I went outside and noticed an FPL car the number on the car is 2548 I then waited for him to come back out which was approximately an hour later approached him and asked him why he didn't say anything when he mistakenly came into my apartment he said he planned on talking to me after he was done with the work that he was doing in at the next door neighbors if I did not approach him I believe he would not have came to this apartment and said anything to me however he is on camera if need be to find out who he is I do have pictures of his car that he was driving and I think that some kind of reprimanding is due because this is for his safety not only for my safety please contact me add to my email [protected]@yahoo.com for any more information that you might need thank you

I placed an order for service connection an meter installation for our new residential construction 22 days ago, on Oct. 1st, and we are still waiting! I've left messages and sent e-mails to Rachel Newmark, the person who they list as in charge of this tasks, and she hasn't even replied to say she is busy! This is very frustrating, unprofessional, unbelievable! The only person who is in touch with me is April Madison, and the only thing she's been doing is sending messages and waiting on "getting answers" from the people in the field...! They cannot even let us know when the works are scheduled after 22 days! When I called customer service and opened the new account, the person that took the order had said to me that service will be connected within 24 and 72 hours, what a joke! This is seriously damaging our project. Is there ANYONE at FPL that can take responsibility for this issue?

This company is horrible, they charge whatever they want on your bill.. We should have other companies in Florida for electricity not only one company that would charge what they want and then give you no option... Get rid of FPL please, they are too abusive.. Please we need other electricity companies in Miami, to bring this ridiculous prices down...

The pole for electrical wires on the corner of Cherokee Ranch Drive and 10th Street in Holly Hill has been emitting an extremely loud buzzing noise for the past three weeks. Every time we call FPL, the company says they will send out a drone or to deal with it; the drones have not been able to fix the problem or ascertain that there was a problem (the drone can't "hear" the noise). The noise is so loud it can be heard from inside nearby homes 24/7. The company says there is no problem, but it is driving local residents nuts!

There are trees in my neighbors yard that are growing through the power lines. The support cable is no longer attached to the power cables. Which are now sagging onto the lower set of cables. There are kids that play in the yards. Heaven forbid a live cable falls into one of our yard and a child or pet touches it, what kind of possible lawsuit FPL might have since this has now been brought to your attention.

I wasted an hour on the phone trying to get an update on my service request. Only to end up talking to a real jerk.. Supervisor francis.. Asked to speak to his superior and was told that they don't speak on the phone... That he was the supervisor and I couldn't speak to anyone else..
Fpl called and told me they would be out "shortly" at 9:26 am for my ticket #238 and at 3:30 pm when I call for an update I have to deal with a jerk... Terrible customer service... Terrible company..

Paul J Stewart
8516 Gallberry Circle
Pt. St. Lucie, FL 34952
ON 9/25/2019 FPL contractor trucks Xtreme installed a power pole in the back of our property. We were told when they deliverd the pole that they would lay down protection for a machine that would carry the pole to the back of the property.
This morning they laid down 4x8 sheets of hard black plastic and drove their RC tracked vehicle and pole to the back of the property. They then drove 2 very large crane/bucket trucks over the same area, however, the 4 foot wide plastic decking did not accomodate the approximately 10 foot wide duel wheel trucks. The ground on both tire tracks sufficiently compressed the swale between propertiess that we have made along with french drains to keep water from entering the foundations.
I have quite a few photos to support the damage.
we complied to all the vendors concerns and folded down our bermuda shutters and ensure a path for them.
We ar appalled at the lack of concern for private property and the lack of skill to operate their machinery.
I am asking that FPL arrange to bring our property back to the state before this incident,
sincerely Paul and Anita Stewart [protected]

i called F PL on Sept 19, regarding my bill. I could not grt throught the phone maze.

The systwm is impossible to navigate, you go in circles. The I V R system doesnt not corectly take your info, sending you to the wrong place. Starting thr phone maze again!

I am tried of paying huge bills, for one person. For the amount they are charging,
I should be able to get to a customer service rep. Thia has been an ongoing issue.

If by chance to get to a rep, they just follow a script. They want to get rid of you as qucik as possible.

Last Friday, the 13th, FP&L knocks on my door and says my neighbor's power is out and could they come on my property to access the power pole. Sure, no problem, just please stay out of the garden area. I left them to it, then happened to look outside, and where are they? Right in the middle of the garden, and one guy is actually sitting on my fence! I asked them about it and got a bunch of snot about how I must not want my neighbor to have their power back. Ok, whatever, just hurry up and go...

Then, when the guy was carrying his ladder out, he knocked it into a $100 orchid, a gift from family. It fell from the top of the shed and smashed. He looked back, but didn't stop. I ran out the front door and said, HEY, what about my orchid? He says to just let him put the ladder up and he'd come look at it. Fine. So I wait, and I wait. Then I went back out again, and the SOB had driven off!

So I called right away and spent a half an hour navigating menus until I got a person. They were sympathetic and said I had to speak with the complaint department and they would call me back promptly. I was also given a number to call the department directly "But you won't need it.". By Monday, no one had called, so I used the number. There was no way I could find to talk to a person. I ended up leaving a message for a "supervisor." So here it is, Wednesday the 18, and still no call back.

This is completely outrageous. My property was destroyed, and my day was disrupted, just because I wanted to be nice. I will say right now, no one from FP&L is ever setting foot on my property again, unless I call them myself. I guess it's just ok for your employees to treat their customers like dirt.