Public Service Electric & Gas [PSEG]
Reviews and Complaints

I have a worry-free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.

We also have hundreds of dollars of food in the fridge which I suspect will go bad now and we counted on PSEG to honor our contract. Furthermore, a family member has cancer and we now need to store their meds in someone else's fridge. Furthermore, I don't know why we are paying for a contract which PSEG won't honor. I escalated to the PSEG top executives and they still don’t want to honor their contract. I’d look at reviews of PSEG Worry Free plans online before buying one.

Hello!

The power lines are causing severe interference, prohibiting me from using my amateur radio system. I help with emergency communications when needed, as part of my license.

There are (2) types of issues occurring:

1- Constant line noise that changes in power from time to time
2- Momentary loud bursts wiping out the radios completely. It sounds like a bad transformer and/or insulators, or even arcing.

Please advise and thanks

I purchased a house half a year ago. I have requested bills over and over. Each time they told me they sent out electronic copies and I don't see them in my spam or in any mailbox. I waited for an hour to get on the phone and no bills. They kept telling me that they will email and mails. 6 months later still no bills. I paid bill once over the phone based on what they told me the amount.

My tenants are moving out and still no bills so far. I can't return their deposit since i have no idea how much the bill is. It is such a horrible company.

Their customer service can't even get the simplest thing straightout.

After receiving a bill for over $600.00 out of nowhere, I was told that my prior bills were estimated back to Sept 2022. today is Dec 1, 2023. Despite the meter reading persons coming out to my address and going into my basement pretending that they were reading the meter.

Note that the gas meter is read remotely and they would only have to come into my basement to read the electric meter. So knowing that they have come into my home and into my basement to read the meter but have not done so due to estimated bills is very alarming. The super of the property comes each and every time with the reader but neither he nor I go into the basement with them. The super was nice enough to advise the PSEG manager on the phone that he witnessed the reader coming to my home to read the meter yet my bills don't reflect that. I need answers. called pseg, after 1 hour wait time, I was hung up on 3 times before getting someone to actually help.

At 2:33am 11/22 a dead tree fell on the power line, detaching it from its pole and disrupting several adjacent wires. Power was interrupted but then resumed. The falling tree is now suspended by a Verizon cable wire but is dangling over the ACTIVE POWER LINE. This situation was reported to PSEG by my neighbor and I, a representative came and surveyed the damage and stated that repair was not likely to happen on Thanksgiving. Since no one has appeared to make a repair, I called PSEG again on 11/24 at 12:41pm only to learn that PSEG doesn’t have a plan for repair, has not yet assigned anyone to the task and can’t say when they will. The tree cannot be removed until the ACTIVE POWER LINE is repaired/replaced. If the Verizon cable wire fails to continue holding up the tree, power to at least three homes will be interrupted due PSEG’s failure to take reasonable action despite documented notice to PSEG.

On 7/18, pseg ran new gaslines and replaced my gas inside meter with an outside gas meter within feet of my front door. Not only does this new meter look like [censored], my front lawn has been destroyed and will cost thousands to repair. They left large tree roots, rocks and uneven ground so no lawn mower can possible go over it. They also damaged a large, 100 year old oak tree on my property.

Last year I was approved for the deferred payment plan. I signed an agreement with Pseg where I would be paying $10 a month on the previous outstanding bill and in addition I was put on a budget plan 504 a month. Out of no where the company reassessed my bill changing the total to 754 a month. I was never told this would happen 6 months later. I’ve been struggling the past 3 months with unexpected medical bills and financial stressors. I received a call from an operator on 7/2/23 basically pressuring me to complete a payment before the funds was in the account. She said it would be at least 4 days with the holiday before it posted. The payment bounced with my bank. I went to make the payment today and the website will not let me make it because this was the second time this occurred. I need legitimate help with my bill and payment options.

This is obviously a scam. They offer a monthly set amount as if that is going to be the absolute bill for the year. This induces you to use the service more and get higher usage. They are supposed to warn you in 6 months if your usage is higher but they didn't even do that. They suddenly just bill you the actual usage at the end of the year. If you used less, then they give you credit, not cash back.

This is so obviously a scam and even the representative on the phone could not explain what the actual benefit of this plan is; because there is no benefit. It is there to get you off guard and cause you to use more energy.

Shame on you PSEG

After receiving the Nest Thermostat, I called PSEG for installation, Iwas given the phone number for ONTech-Smart Services at phone number is [protected]. Before I could make appointment, I had to listen to a sales pitch of other Nest products. I was sold a protection plan and a camera system. She made appointment and the technician showed up 4 hours later with and equipment to install camera and no camera. In additions he spoke very badly about PSEG and referred to the product they were sending to its customers as garbage. We had to make another appointment. He said someone would call in two days to make appointment. No one called until about 5 days and I email to cancel entire order, the order said I had 60 days to cancel. Called back twice. they said they could not give me any written acknowledgement of cancellation. After speaking to someone again she said I would a receive a charge back no later than January 10, 2023. that did not happen, called again no luck. I want my money back. I believe this is a shady company and I do not want to do business with them. My name is Anita Harvey at 732.322.4618. My address for services is 1080Rahway Road, Plainfield, NJ 07060. [protected]@yahoo.com

Our furnace was showing issues and we needed to have it repaired, we contacted PSE&G and checked the status of our 'worry free' contract. My wife called them and was told it was on hold due to a late payment or $93.40. So she payed it on the phone, and I also used their website to also make an additional payment, as she was concerned that the operator was having an issue with the credit card, and wasn't sure it had gone through.

So we 'payed' the $93 twice.

Now our online website version of the account shows a credit of nearly $100 and a few days later I used the website to request a tech to come out to fix our non-working furnace.

The tech did come out (a day later than we scheduled originally) and inspected the furnace and said we need parts. But then he just left, because our contract was not showing as active on his device.

I called PSE&G and after a very unsatisfactory attempt to reach the billing department (all I could get was automated voice trees that showed we have a credit) I got an low level support agent from some other department. And discovered the reason our contract was still not in effect, was the original agent who worked with my wife had only charged her card $93.00 and we were 'short' $0.40 cents. My own on line payment was 'ignored' and just treated as a credit.

So we are in a freezing cold house, with risk of breaking pipes because PSE&G's automated systems couldn't 'see' our credit and apply to our account, while still making it nearly impossible to reach a live person to fix this type of error.

For 6 months I have been waiting for a simple utility meter to be installed, the inspection of the town and the installation is done by a registered electrician, the procedures before PSEG are already done, all the permits paid. We are simply waiting for the inspector to come to give the order to install the meter. We have called him more than three times, he never answers, we leave him messages on the answering machine and he doesn't return the call either. In the PSEG construction department, they tell us THEY HAVE NO NEWS ABOUT THIS INSTALLATION, when I gave them the file number they found it there, because they did not have the will to look for it, they say they are going to come and we keep waiting and the utility meter is not placed. WE HAVE BEEN WAITING FOR SIX MONTHS, THE PSEG WORKS DEPARTMENT IS A DISASTER, AND THE PEOPLE WHO WORK ARE RUDE, who do not solve anything. I hope someone does something, thanks

I run Traditions Condos in South Plainfield, NJ. I have put in multiple tickets for lights to be fixed throughout the community and nothing has been done yet. I am told when I call that the customer service rep did not put the tickets in correctly.

118 Frank Court, South Plainfield, NJ 07080- please replace bulb – Pole # 8891 • 815 Dominick Court, South Plainfield, NJ 07080- please replace bulb- Pole #8922 • 638 English Court, South Plainfield, NJ 07080- Please replace bulb- Pole #8924 • 414 Lucy Court- South Plainfield, NJ 07080- Please replace bulb – Pole #8910 • 206 Margaret Court – South Plainfield, NJ 07080- Please replace bulb- Pole #8979 • 917 Del Negro- South Plainfield, NJ Please replace bulb- Pole #8939 • 915 Del Negro- South Plainfield, NJ Pole #8941. The last ticket number I was given is [protected]. What do we need to do to get our lights fixed? Contact the Township?

Account name is Louis Nikiforidis #[protected]

I made an online payment with PSEG on 11/23 for $256.46. I am not enrolled in automatic deduction from my checking account.

On 11/25/2022, PSEG took out a double payment totaling $512.92.

I need the extra payment returned to me and credited back to my checking account.

Phone #[protected]

[protected]@yahoo.com

The PSEG service tech came to my residence after I had to replace 3 coffee makers. Finally, I was home for the 3rd one and heard a loud bang. I went downstairs and checked the kitchen and smelled "electric wires burning" The tech found that the wires from the pole and at the house did not have a ground and documented the same. That is why my coffee makers burned out. I sent receipts for re imbursement and never heard from them in the 45 days.

But even worse they moved my service 4 feet to the east and ripped my meter pan off my house. When I called them they threatened to turn off my electric. I was able to get an electrician to put it back up on the house. That took a few hours and cost $750.00 which was never reimbursed after I was told it would be.

PSEG is horrible. I have been on hold for 30 minutes on the phone when someone picked up then hung up so they didn't have to talk to anyone. I am now on hold again for 30 minutes !

Gas line leaked, PSEG came and fixed it but never reconnected the gas line although they were notified that this is a commercial building with an active DR. office, School and NJ Transit office. They refused to connect the gas line and notified the owner that the connection will only be restored after the fine is paid. The supervisor Clinton Stokes was extremely rude and uncooperative. Although he was told that the gas line was only 16" below grade and the valve was hidden under blacktop which by code should be accessible and by the curb. He refused to hear anything and did not want to assist in any way. In fact, he specifically said that the connection will only be restored after the fine is paid and probably will not be reconnected until 2023

There was construction done in front of my home on two separate occasions where each time the PSEG workers dug bug holes in the road right in front of my house.

So after the first time they dug holes, the workers filled the hole back up, roughly with no thought into appearance. And to my surprise, another crew (asphalt crew) came a few days later and removed what the previous crew did, and installed asphalt and made it look very nice and smooth, almost like it there was nothing done previously.

Now as for the second time the crew came out and dug the hole, they filled the hole roughly, and no consideration for appearance or being smooth. We were under the impression that a second crew (asphalt crew) would come like they did previously and make it look nice and smooth. But it has been over two weeks and no one has come to correct the road properly. The hole is poorly covered, and uneven. When it snows and the plows come, the road will get destroyed and come right up. And the curb will also be destroyed even more.

Also, the curb in front of my house has been destroyed. I have included photos that show that the curb has been broken and moved, so it is not straight any longer.

Need the second asphalt crew to come out and correct the holes that are uneven and look horrible. And need someone to come out to fix the curb.

PSE&G charged us for a failed repair service call on our furnace. The repair job did not fix the problem - a part was improperly installed. A second repair service call needed to be scheduled and we were told we would not be charged for the failed first repair service call.