Public Service Electric & Gas [PSEG]
Reviews and Complaints

I have had worry free insurance on most of my appliances for decades. My washing machine broke on May 16th. Jay from worry free appliance came to my home a few days later and asked for the model and serial number of the unit. He and my niece could not find the numbers on the unit. He refused to do any work on the unit and was rude to my niece.

On May 20th I called the worry free service and explained that they had worked on this same unit in January of 2019 and could they please come and work on it again. Another appointment was made for Monday. Jay returned and never came into the house. He asked for the model and serial number which I told the scheduler we did not have and was again rude to my niece.

I again called the worried free service and complained about Jay's manors and the fact that he wouldn't even look at the washing machine. The woman I spoke with had her boss call Jay's boss and told me that the conclusion was that they will not work on any equipment that doesn't have a model and serial number. I asked to speak to both managers and was told that the consumer care manager would not talk to me and that I would get a call from the scheduling manager in 24 hours. It is now 36 hours and I have not been contacted. I since hired an independent contractor who looked at my unit and told me it was rusted and needed to be replaced. He also advised on what replacement unit I should purchase. I placed an additional call to the worry protection team yesterday and still have not received a response. I am requesting at minimum an apology for Jay's rudeness to my niece and a refund of the money I have paid to worry free service for my washing machine since January 2019. I can't believe the total service of PSEG has fallen so low. Poor communication from management, collecting money for a service they have no intention of providing, inability of the call center to directly communicate with the service center, and rudeness by technician are unacceptable.

PSEG is doing work on my block to replace the gas lines. My address is:

714 5th Street, Carlstadt, NJ 07072

On Friday, March 25th they did the work at my address and somehow the water heater was damaged requiring a repair.

This is now the fifth day after the water heater was damaged and it still has not been repaired. This is despite the fact that there are about a dozen PSEG employees working on my block all week.

My wife and I are at our whits end and out of patients. At this point I want to sue PSEG. I have never seen such incompitence

Pseg Long Island is being very deceptive on the bills. They list the price per kWh and multiply that out and then lower have another charge per kWh for the cost of the production of the electricity. When you buy a loaf of bread do they tell you pay for the bread and then have to pay separately for each ingredient? The only reason they are doing this is so they can claim a low cost of kWh while we are still paying more than twice their stated price. We have no choice but to pay it but they should at least admit that the price is not .091 per kWh but close to .20 per. And when I called to ask about it all I got was snide responses from their agents.

Furnace stopped working so called PSEG because I have worry free . The service rep came over and told me it was the heat exchanger. I thought that was odd because it was replaced less than two years ago. I asked him to check again and he came back with defective heat exchanger. We were without heat for a week until Cleworth Heating came over. It took him 5 minutes to determine it was a pressure switch. He even went to the carrier parts department in Piscataway NJ to get the part. The switch is a simple fix and is covered under worry free but now I have to pay the bill.

1

1) I am not a PSE&G Customer. I live at 99 Hickory Tavern Road, Gillette New Jersey. High tension wires pass my house at a distance of about 100 yards. PSE&G recently replaced the towers and restrung the lines. Now I frequently hear a sound like a whip which I undstand is caused by the current passing down the line. The noise is very irritating and I would like for it to be stopped.
2) I went to the PSE&G web page to lodge a complaint. To send a communication to the company they require that I have an account number. Since I am not a customer I do not have a number and I have no means of informing the company about my concern. It appears that the account number requirement is a measure taken by the company to ensure that they do not receive complaints from the public.

Oct 25, 2021
Worry Free contract for furnace heating for 3 apartments in Ironbound, Newark. Today, I had an appointment (12-4) for service to fix the heat for second floor apartment (new tenant). This is not my home but my 90 year old mother's. I was there from 12:15 until 6:30pm and after 4 calls to customer service still had no technician. It was a total [censored] show!. I received a computer generated message around 1:30pm that the technician was on the way. At 2:09 I called customer service and they confirmed that I did have appointment scheduled and someone should be out. Called at 3:45 and was told someone did go but they couldn't find parking. I never received a call on my cell. CS rep wanted me to reschedule for tomorrow or another day... so I can spend another afternoon waiting for them and not at work were I should have been. Not acceptable so she called supervisor who said someone would come out between 5-8pm. Still not acceptable for me as my appointment was from 12-4. I said I was willing to hang around until 5:30. At 4:15 I got another call on home phone with computer generated message that technician was on the way. I kept watch and after about 30 min I saw the PSEG van parking so I was happy that finally I would get service. I technician never got out of the van and within a few minutes pulled out and took off. I was furious and once again called customer service. They told me they got a gas leak call and had to go but they would be back very soon. At 5:55 I call PSEG CS again and was on the phone 28 min with a rep that was very snippety but said that someone would still be out. I told her I was leaving and the tenant would have to let them in but I requested that they call me on my cell once they arrived at the house so I can explain. Not once throughout the 8 hours did I receive a call on my cell from the technician. At 9pm tenant informed me someone did show up put couldn't finish and didn't get the heat working. Their english is not good but they said we had to call for another appointment. Unbelievable! Very poor service and not what I expected from PSEG. My mother has paid for these contracts for many years with only a few service calls, which I have to say have normally been good.
I asked the last CS rep to put in a credit for the 16.79 for this month and she couldn't understand why I was asking for it... because I didn't get the service when I requested it and I took off work to be available and it was a waste of time. Definitely NOT WORRY FREE!
I would be happy to receive a callback from the company or an email at [protected]@gmail.com

The utility pole, #4990, outside my house is leaning towards the steet away from my house. This has caused my power line to be pulled away from my house. The line is now extremely tight and my snap. I contact PSE&G on 09/29, 10/04, 0/08, and 10/13 concerning this problem. Each time they tell me a work order was taken but no one has come to my house concerning this problem or contacted me. Soon or later this wire will snap and there will be a serious problem.

I received a bill from PSE&G that is realistically impossible to incur in a one month billing cycle. I called customer service and repeatedly ask to speak with a supervisor in regards to this but was told one will contact me within 24hrs and never did. My monthly bill normally is between $150-300 average. I recently received a outrageous bill for $785 which insane and impossible. I'm in the process of contesting this. They scheduled a PSEG investigator to come out and inspect the meter who was very rude and totally unprofessional. My home surveillance cameras have him arriving at 1030am and departing at 1035am which is unacceptable. I will continue on my own part to investigate this matter and will file a police report with my local department.

In January my boiler went out, tech responded and advised me heat exchanger was cracked due to a fire from bottom of unit, tech showed me burned particles, he also advised that their is a device that shut heater down to prevent further damage, he had advised me my worry free program would not help with any of the cost to repair, i will be canceling that, I had a plumbing company respond and confirm what the tech advised, i could not wait for PSE&G to repair because they are closed on weekends to give cost, i did not make a claim with NJ MANUFACTURES because I believed what tech advised, my friend advised me i should be covered, called and requested clarification of the problem in writing and was advised tech had no notes as the reason boiler cracked, this is unaceptable as the insurance company was willing to cover damage if PSEG WOULD CONFIRM !

On 5/6/2021 at 8:15 AM heard a knock on door. Upon waking, answered door (8th Ave 98198) and informed mandatory unscheduled maintenance was required on gas meter which required turning off gas. Team 1 was here for 1.5 hours, afterwards Team 2 was to be dispatched to unlock gas and relight pilot. It has now been 6 hours since 8:15. PSE stated that midnight was the deadline however they would try to be here by 7 pm. I have had to cancel 2 appointments and feel that PSE could have schedule the maintenance and coordinated the time gap between Team 1 and 2. The only resolution they offered was that if they do not show up by midnight I was an entitled to a $50 credit against bill and could not give me an eta. This is very poor business protocol.

In March of 2021 the Nest thermometer in my rental property suddenly stopped working. I bought a brand new Nest thermometer that did not work because of a lack of power.
I had a worry free service contract on the unit and PSEG responded appropriately. The service tech that came out told my tenants that it was an issue with the electrical system and I needed to contact an electrician, which I did. The electrician showed me that power was coming into the motherboard (which PSEG had replaced) and feeding the transformer but no power was going from the transformer to the unit.
I am not an electrician but common sense dictates the transformer needs to be replaced. PSEG was summoned once more and the tech replaced, once again, the motherboard. Since that did not fix the problem I got them out once more. The tech told my tenants that there must be a problem with the circuit in the panel since there was not sufficient power to the unit. Using common sense again, a circuit breaker in an on/off device. If there was truly an issue with the circuit there would be no power.
Customer service people are very friendly and nice. Twice the electrical service dept. tried to call me but since they call with no ID I cannot access the call, nor do they leave a message. When I spoke to the main customer service area and asked whether I could call the electrical service dept. back the rep told me "Oh no, even I CAN'T call them!". When I tried to explain the issue with the transformer the rep cut me off and said that it was then an electrical issue if there was a problem with the transformer on the pole outside my home. Noooooo there is a small transformer with the heating unit that needs to be replaced.
After wasting another 10 minutes trying to come to an equitable resolution my health had suffered enough and I simply cancelled my account.

We have a Worry Free Contract (Acct #[protected]) for many years at a rental property. We scheduled an appt because the furnace was not working properly. My husband was told by the technician that all of the parts were covered under the contract. On March 1st, I received a letter stating that the final balance of $516.00 has been transferred from your former account (which is my tenant's account) to my account. I called PSEG customer service several times. On March 5th, I spoke to Ms. Bees and she was sending a message to the Appliance Service Supervisor Dept and that I would receive a call back within 48 hrs. On March 11th, I spoke to Norma who tried to transfer me after taking my call back number disconnected me. No one called back. I called back again and spoke to Jared who explained that since my tenant didn't have a worry free contract that is why we were billed but since we were covered, that the Supervisor would have to make the credit adjustment. He too, agreed that if the work was not covered under the program, we would have to sign and agree to the charges prior to the technician doing the work. Today is March 16th and I still have not received a call, a credit or any communication from PSEG.

If you have any questions or need to reach me, please contact me at [protected] or via email at o.[protected]@mindray.com.

Thank you.
Olivia Delmonico

My Jan-Feb electric bill says that the usage was less than the previous month, but the value is higher. There is a third party charge from from Alpha Gas and Electric LLC, which I did not signed up for. My normal bill is around $15, but this extra fee is $41, which is almost three times what I normally pay. I would love to talk to someone over the phone about this, but all the calls I've made with PSE&G have a terrible signal on their end, making the communication difficult.

I have been a pseg worry free customer since program started, updating and upgrading every we get a new appliance, at a cost of 75.00 a month... And use it very sparingly, probably 3-4 times in last 15 years... Our washer was not operating, it was a gasket problem, wife called on 1/12/21 and had scheduled appt for 1/20/21.. Eight days... Then a rep called and said he could order the part, as it seemed like it was metal gasket around door. The part cam on sunday the 17th of january... But no repair man on 20th... Called back and awaited customer service rep... Asked by auotmated voice if wished an appt... So wife said yes.. And got another appt for 22nd january 10 days later... And stillwaited on hold... Rep cam on 37 minutes later and said oh no that appt no longer available.. Next one is 29th january...3.5 weeks with out a washer between 12 and 4pm... And guess what 430 on 29th january and no pseg repairman... And that was after 45 minutes of waiting this morning confirming appt... They suck and I will be cancelling my service contract.. But they do not care... Used to be a good company reliable, dependable... But no longer.. Disgusting..

The worst experience of my life - DO NOT Buy worry free plan. It is just plain ripoff. No one cares for you - schedule they give is like 20 days after your appliance breaks.

#PoorservicePSEG -

Hello. My name is Anna I leave at 1028 B North stiles street, Linden, NJ, 07036. I've been living at this location since 2018. I had never gotten so high bill for the whole living at this location. In during this pandemic, I was not home everyday. I got so high bill for 4 month that PSEG called "estimates". I paid for all months of this year since January. I had never used so much electricity since I started live here. My highest bill for the whole years was not more than $49. However, IN this year 2020, on July I got extra bill of $231.78. When I called customer serves and supervisor of PSEG had told me that I used this electricity in during the pandemic, because I was home. How do they know that I was home? The stuff was not helpful at all. Superviser was argued with me and asked me how Can I prove that I didnt use this e4xlectricity. It was rude! So, I have paid for the months that you gave me extra. Where should not be any extra payment that I need to pay. I live here not first year. I know how much electricity I use. Dont try to lie to people. I already confirm my complain with UNION. They said it was wrong and so many people have gotten so hight bill. PSEG needs to give me a credit for $231.78. HOwever, Pseg added extra money to your extra of extra that the add previously it says return check and fee for it. I payd for this month and the payment went through its actually says on the bill history. so the total of my be that has to waived is $246.78. MY account number is #[protected] Anna Ibragimova

Store closed on April 1, 2020 through June 30, 2020 due to Covid-19. i received bills estimated from PSEG based on last year when store was fully operational. these estimated bills have continued through August 2020. I have contacted PSEGmonthly and have been told to send in what I think is owed. So, in good faith. I have sent in $300 for April, $400 for May, $500 for June and $600 for July. Most recent bill does not even tell me if actual or estimated or any consumption information. it just indicates amount due based on previous months bills which were all estimated!

The resolution I am seeking ..
PSEG representative to come and read meter to provide me with an ACTUAL reading and provide a bill based on actual consumption so determination can be made if I owe them or vice versa.

PSEG comes in like big shots making promises, raising prices but they are just as bad as LIPA. First major storm and they already suck at it. 1st time promised power was 9:45am, then 11am now 10pm. The trucks arent even in our area yet. I have a cancer patient and elderly woman in the house. Just like a big company to make promises, take our money and keep money of them.

I received a letter from pse&g stating I owed 864 for a year worth of electricity that I wasnt billed for. When I called to get an explanation they told me the meters were tampered with prior to my moving into my apartment. I have been here for almost 2 years. The old landlord sold the place and the new landlord made repairs that should've been done a long time ago. The lady was very rude and kept repeating I have a legal responsibility to pay for the back usage. Now my bill is paid every month for what they were billing me. How is it my responsibility to pay for something that I wasnt charged for and they finally make payments. Her response is I will show you what you were charged vs now either way this is unethical and outright wrong. I have been paying for what I was billed they mess up and fail to read a meter correctly or make repairs and that's on me? I have a one year old and struggling to pay my Bill's as is and they probably think because of where I live I dont have resources to fight this than they are sadly mistaken

Hello, I've made numerous attempts to find my account at PSE&G in NJ and i still cannot get the number to the collection agency that is handling my account. No one seems to have that information and I have not received any calls saying that my account is now in collections or where I need to start sending payments. Can someone kindly provide the contact information for the collection and billing department ...I need the number for New Brunswick, NJ location or Essex County. The account was closed on March 30, 2019

old address: 44 South Munn Avenue, 7E, East Orange, NJ 07018

account ending in #2506

Cordially,
Davena Stewart
[protected]@yahoo.com
[protected]@gmail.com
[protected]