Fluent Home review: Alarm system - contract cancelation

I have been trying to cancel my account because I am moving. I have only about 7-9 more months of contract. I notified them and faxed a letter on 10/16 as they requested and said they would send me a letter with an amount to pay off my contract in 2-3 weeks. I called back on 10/24 after receiving an email stating they received my fax and they said I should be receiving a letter with the amount to pay out in 2-3 weeks. I called back on 11/06 and stated I had not received a letter. They said to give it another week. I called back on 11/13 and they said to give it another week. They will not give me the amount to pay off to let me close the contract over the phone. They will not let me make a payment over the phone for an estimated amount to PIF the account. The lady on 11/06 hung up on me. It has been almost a month and I have not received this mysterious letter with the payoff amount to cancel my contract like they said I would receive. Customer service is very unhelpful. UNRELIABLE CUSTOMER SERVICE!