Fluent Home review: Home security system

- I signed a contract with Fluent September 8th 2017

- I called Fluent (API Alarm Inc.) June 12, 2023 to ask them to discontinue service as I was moving to another residence and did not care to have the service transferred to the new residence.

- A telephone representative told me that I could not discontinue the service because she said that in March 2023 I had agreed to another five year contract at a reduced rate.

- I told the rep that I did not have any document showing that I had renewed the contract.

- She said it was renewed over the phone.

- I told her that I had no recollection of this and that if she could find a telephone recording proving that I had consented to an extended contract, I would abide by the verbal contract. I also asked for a call back from management.

- To date, no action has been taken. I have heard nothing from Fluent (API Alarm Inc.)

- The new owners of my former home disconnected the service at the end of June 2023.

- When I access My Fluent account, I get an error message when I go to review my payments. (It makes me question who is receiving these payments?)

- I am asking that Fluent (API Alarm Inc.) reimburse my payments retroactive from July 7, 2023 to the present date.

- I want Fluent (API Alarm Inc.) to discontinue billing my account

Arthur Lemay