FocalPrice
Reviews and Complaints

The worst company to buy from... I have contacted them about my parcel which did not reach to me. They have thrown me around with pointless answers that have no meaning. I did not get the refund or the product.

this happened to me as well... So annoying

Terrible experience dealing with this FocalPrice company. Paid alot of extra money to have our purchase delivered extra fast, however the delivery process is instead EXTRA SLOW. Instead of a couple of days, we are approaching a couple of weeks. And the item IS STILL SITTING IN CHINA ! ! ! ! And FocalPrice is refusing to refund the Fast Delivery Charges too! This company cannot be trusted. BEWARE ! !

iPad 2 smart cover is not genuine Apple product and it does not wake and sleep the device as advertised. Despite compaining to the company I get no satisfaction - their returns system cannot be accessed and I can't get a refund.

I have purchased and paid for few items on Oct 30th, 2010. The items still not reached. No help I got from customer service. Never buy anything from this website.

Be aware of FocalPrice.com.

Thanks
Swadesh.

I too ordered a DIGITAL THERMOMETER on 06th JAN 2013. Neither the customer service nor anyone help nor give tracking details. Totally a fraudulent company. Have to be sued! My product ID below and I received a message as below...

Thanks for contacting us and regret for the trouble caused.

Please kindly contact us via “my message” which can be found as follows: Log in "My Account" on www.focalprice.com →"Customer Service" → "My messages" → "Submit".

Have a nice time .

2013/1/21 Nitya

From: Nitya
Sent: Wednesday, January 16, 2013 8:30 AM
To: 'Focalprice.com'

Dear Sir,
I have ordered below item and am yet to receive the package. Payment of $9.99 has been made through Paypal.
PayPal Express Checkout Payment Sent (Unique Transaction ID0WF09198U3735584B)
Original Transaction
Date Type Status Details Amount
06-Jan-2013 Payment To FocalPrice Inc. Completed ... -$9.99 USD

Related Transactions
Date Type Status Details Amount
06-Jan-2013 Charge from Credit Card CompletedYour funds transfer from your credit card to your PayPal account is complete.
Your funds transfer from your credit card to your PayPal account is complete. Details
Rs.572.13 INR
06-Jan-2013 Currency Conversion Completed Details
-Rs.572.13 INR
06-Jan-2013 Currency Conversion Completed Details
$9.99 USD

________________________________________

Business Name: FocalPrice Inc. (The recipient of this payment is Non-US – Verified)
Email: focalprice@gmail.com

________________________________________

Total amount: -$9.99 USD (equals -Rs.572.13 INR)
Fee amount: $0.00 USD
Net amount: -$9.99 USD
________________________________________

Conversion from: -Rs.572.13 INR
Conversion to: $9.99 USD
Exchange rate: 1 Indian Rupee = 0.0174610 US Dollars
________________________________________

Item amount: $9.99 USD
VAT: $0.00 USD
Postage: $0.00 USD
Packing: $0.00 USD
Quantity: 1
________________________________________

Invoice ID: FPGP596835F3
Date: 06-Jan-2013
Time: 10:30:21 GMT+05:30
Status: Completed
________________________________________

________________________________________

Business contact information

Customer Service URL:
http://www.focalprice.com

Customer Service Email: focalprice@gmail.com

Customer Service Phone: +[protected]
________________________________________

Funding Type: Credit Card
Funding Source: Rs.572.13 INR

This credit card transaction will appear on your invoice as "PAYPAL *FOCALPRICEI".

These can never work outside of China, even though I bought a pair with the Mi Chip in them . As Focalprice customer service was absolutely useless and did not want to know. I contacted the manufacturers XiaoMi who told me that they should not be on sale outside of China. As the App latform is for the Chinese marketplace only. So why sell them outside of China, to pocket the money of course.
Focalprice just said go away hard luck, not interested.
If you like throwing you money away on rubbish goods this is the co. to use. NON existent cust. service.

Terrible experience dealing with this FocalPrice company. Paid alot of extra money to have our purchase delivered extra fast, however the delivery process is instead EXTRA SLOW. Instead of a couple of days, we are approaching a couple of weeks. And the item IS STILL SITTING IN CHINA ! ! ! ! And FocalPrice is refusing to refund the Fast Delivery Charges too!

This company cannot be trusted. BEWARE ! !

I had recently ordered a replacement laptop battery and 16GB SD Card from Focalprice through their website. I opted to pay by paypal.
I didn't receive any sort of shipping notification from them. After two weeks the ordered laptop battery arrived and the memory card was missing. Basically, they didn't ship it.

Also, the battery that arrived was not the one that was shown on their website (basically incompatible with my laptop).

Looks like they never intend to respond to customer queries. Very disappointing service and top of it - highly unreliable. You have been warned.

I make a list of 10 reasons to don´t buy in focal price:1 - The products don´t have quality. I receive a broken phone.2 - The products take a lot of time to arrive (I am waiting by 3 months for a functional phone).3
- If you have problems with the product, to have your money back have
to send the item to china. Normal, but you have to pay 70% of sending
cost, even if the fault is them.4 - Focal price take a lot of time to respond too messages.5 - They receive the money and only after this, say to you that don´t have the product in stock.6
- The comments, rantings and videos don´t are real. I post a comment,
rating and a video and don´t be aproved by them. They select the
information that show in the website.7 - The live chat don´t work.8 - Most of the products they don´t have in stock and don´t ship in 3 days like say in the webite.9 - Don´t meet the delivery deadlines.10 - If your phone is broken, focalprice tell you to pay more for new one.

I bought a tablet from focalprice, which I paid for immediately. When the product came about a month later, the user's manual was in chinese only. I sent them an email requesting a manual in english and they replied that it only existed on paper, so would I purchase something else so they could send it alont? Next I discovered that the tablet froze and/or shut down unexpectedly sll the time. I wrote two unfavorable reviews and they were REJECTED! Then I put in an RMA request and they answered by an email advertising how they have my best interest in heart and so offer sales all the time. I believe they systematically pretend to misunderstand in the hopes of tiring the angry customers into giving up all efforts of getting their money back or at least a working product.

yo tambien compre en esta basura de tienda mal llamadafocalprice y es un timo y un engañabobos llevo esperando mi mobil desde hace dos meses

"Buyer beware" is what I'll say about Focalprice. Their prices are competitive, but if you have a problem afterwards then good luck! One out of the 2 items I have bought has developed a problem within a couple of months. They do not honour the warranty they offer, and want you to send money for any replacement. The emailing to & fro is purposely designed to wear the customer down until you forget about it (as I have & learned from my mistake). They let on that they don't understand because of the language differences, but it is clear that they know exactly what they are doing.

Bought an iCou10GT 10.1" tablet from focalprice. Paid for it through Paypal, money came out of my acct instantly ($217). Got an email from them two days later telling me that the tablet was not in stock! Why wold you let me pay for an item that you didn't have? They offered me a lower quality one and after thinking about it I decided to cancel my order completely. The next day I received another message saying that the tablet I had initially purchased was shipped? They gave me a tracking # that did not work, so after three weeks the thing arrives at my door. After unboxing it I fount that it didn't have the original power supply, furthermore, I noticed that it had burnt pixels on it's screen that were quite noticeable. You can even see the light of the screen through the back panel! The online add said it had a flash on the rear facing camera...no flash. After opening a dispute through Paypal, I had asked if they could refund a portion of the cost, instead of me sending it back at my own cost and waiting god knows how long for a refund, if I even would get one. I offered a reimbursement of $75 and they offered $30. Paypal suggested I take it. So I did.
Bottom line...BEWARE. Items are not as they are described, and are extremely cheap in their construction. Pay the extra bucks and buy locally, at least If your not satisfied, you can return it, without having to travel to China!

This is the WORST online shopping experience I have had in my life time!

I ordered a $23 "Mesh Design WII to HDMI Conversion Cable" from focalprice.com on 12/25/2012 which is used to connect Wii to TV. I received it on 1/4/2013, but it did not work. I contacted focalprice.com the same day. They requested that I send photos to prove that it is not working which I did right away. They responded by saying that they would make a decision soon. I didn't hear from them for more than 2 weeks until I send another email requesting a refund and threatening that if the issue is not resolved I will dispute the transaction. Since then we have exchanged multiple emails. In their emails they suggested a few way to fix it such as having it repaired in local store, offering me a coupon, resending me a new one, etc. This has been my worst online shopping experience.

I paid ~$100 for Angry Birds wall borders for my son's room. I ordered them on New Year's eve and have never received them (it's March 12th). I have sent several mails and received no response. I have sent mail demanding my money back, and still get no response. FocalPrice appear to be out and out thieves. To add insult to injury they keep sending me promotional emails for their latest products.