Foley
Reviews and Complaints

This company is so confusing. I thought they were the FMCSA, but turns out they just want money for something you don't really need. I called this guy named Tim multiple times, and he promised to give me a refund. But guess what? It still hasn't happened, and now he's ignoring my calls and emails. If I don't get a confirmation for my refund in an hour, I'm going to report them as fraud.

This company charged us for pre-employment screening and drug test, adding programs for an unknown person (costing $357.00). As a small business with a sole proprietor, we don't employ others. We've spent 3 weeks trying to correct this invoice and expunge the unrelated individual from our records. Moreover, we're based in one location, yet the tests were conducted elsewhere. I'd leave a negative review if possible.

Foley services is the best! I've been having a hard time keeping up with my DOT requirements ever since I got it. At first, I wasn't sure about them, but they turned out to be amazing. I had the pleasure of speaking with Christian T, who was there for me every single moment I needed him. He's an incredible person. He understood, helped, and was patient and kind. I can't recommend Foley services enough. They helped me a lot when I really needed it. And if you need any assistance, I wholeheartedly suggest reaching out to Christian T.

I can't believe I fell for this scam! They contact you within minutes of applying for a new DOT number with the FMCSA website. And they lead you to believe they are with the FMCSA but they are NOT. They are able to quickly run you in circles and make you think you're getting set up to drive and use your new DOT number. Turns out these guys are just third-party sales sharks. I just got my info pack and it states in a letter that there ARE NO CLINICS IN MY AREA, not to mention I told them I had a test facility already and the person told me that this was different and we had to use them as a clearing house (which is another lie). Needless to say, I am going to file a fraud claim with my bank.

Definitely shaddy business - as soon as I submited DOT application got call from them - and while on call with them - got another call from them. Pay us now from your debit card to ensure you are in compliance. Debit card payment only - only shaddy companies would insist on debit so you couldn’t retract their shaddy scam payment. I knew it sounded like a scam - pay now so you are in compliance next year. Can you send me a bill via email / I asked - nope you need to pay now and only via debit card. Thankfully saw through their boiler room pressure - came to check ComplaintsBoard.com and see they are a scam and only + review was clearly written by them. How they have A+ is a joke - they are scum and they know it. POS don’t call me again.

I really regret finding out about this company, I paid for a driver file and a drug & alcohol program. I'm dealing with a new entrant audit from the *** and I needed to take a drug and alcohol test. I called Foley and they sent me to a location on a Saturday that was closed. Then, on the following Monday when I called the clinic, they said they didn't work with Foley. I received a bunch of emails from Foley about making them my TPA on the *** CLEARINGHOUSE website. I had to click on ten of them because there were so many Foley listings on the drop-down box. Even after clicking on 10 of them, they still didn't get it right. Lastly, I had to pay $72 out of pocket for my drug and alcohol test, which I thought was provided by this company. I paid almost $500 for their service and they said I can't get my money back. It has been two weeks now and I hope I didn't fail my new entrant audit because of this company. The people are rude. Avoid this company at all costs or it will cost you time & money. I'm only leaving one star because it won't let me finish.

We hired Foley to help us with the DOT and FMCSA authority application process. We gave them power of attorney and paid them $1300. We told them we wanted them to handle everything because we're new to this and don't want any problems. However, after we changed our name, Foley didn't update the BOC-3 until a competitor told us about it. We had to contact Foley and tell them we didn't want any more issues. We also asked them to confirm that everything was okay going forward, and they did. But after 30 days, our authority was revoked because no one sent the updated proof of insurance. Foley didn't explain clearly enough that it was our responsibility to tell our insurance company to send the updated proof of insurance to the FMCSA within 30 days of the name change. They filed the name change for us, but we didn't do our part, so our authority was revoked. When we told Foley about this, their only response was "we don't handle insurance," which wasn't the issue. They only forwarded one email from the FMCSA that mentioned this requirement, and it was before they said everything was okay. If you're a new carrier looking for help with the authority application process, I suggest avoiding this company. It's better to do it yourself. Foley doesn't understand the process well and doesn't take responsibility for their bad service.

The harassment will begin as soon as you submit for a DOT number. You'll receive an e-mail stating they will stop calling, but they won't. I have no idea how ComplaintsBoard.com can list them as an A+ company.

Like everyone else stated, they are relentless and continually try to solicit business through calls (even if you are on the do not call registry) and emails (even if you have unsubscribed). I don’t understand how they can legally attempt to solicit business with no previous contact or business relationship.

This company has taken advantage of information after filing online for a new DOT number. Caught me off guard, thought I was talking to a rep from state motor carriers dept. Charged me over $450.! They said they will reimbuse me, waiting for that to happen. Buyer beware! Charging for services you can do yourself ...free!

They only contact you when they are looking for money, auto withdraw your account with no prior notifications and will not return messages or calls when you try to get them to refund the money, their website is just one big loop that returns to the login screen when you attempt to remove yourself from their con game do nothing service, I have a 190.00 dollar withdrawal from them and the literal next day another trying to go through for another 20.00 that tells me nothing of what it's for or why its there, and on top of all of this I never once gave them permission to take from my accout.

I don’t care to write negative reviews, but I will do so when they are warranted and this is warranted. Its sad but the overwhelming feedback of this company’s behavior is 100% factual. They prey on those who are new to the business and they call you as soon as you complete your DOT request. They present themselves as if they are DOT and you absolutely need their services; however, as soon as you question the services being provided or even request a refund….there is no one to be found. They took my money and in less than 2-3 hours I sent an email requesting a full refund as no support on my part had been completed (this was Friday) and on Monday I received SEVERAL calls about setting up my profile on the portal but ZERO in reference to my request for a refund. My agent said “Oh, I call you back in a few” and a day later (Tuesday) NO callback but I received a phone call and email about setting up the portal. Im trying to understand WHY…..WHY is it so easy to game people and take their money but you cant even be courtesy enough to discuss refunding the monies you’ve taken. They charge an upfront maintenance fee for services they aren’t even providing and are overcharging you on the minimal support to be provided. In an economy where funds are limited and people are trying to make a living, why would you choose to take people’s money. Im EXTREMELY disappointed in my experiences with this company and honestly would never choose to do business with they again…that is, if I can get my initial $485 back.

I would give this company ZERO stars if I could! This company charge me close to $600 for; TPA and annual drug testing... Once, I get everything up and running, I would never renew with these money hungry people again. The company is bogus and misrepresenting, calling and emailing me looking for more money before they help me complete the first step of; completing the clearinghouse requirement. The guy who sign me up sent me; worthless, broken links, that took me back to “Foley” website with a ERROR message! I tried to email the guy Nick, like he said I could... which was a complete LIE! And he never tried to call me back to assist me with adding the TPA to my portal. He sure did take my money an ran! I called in today 3/28 to try to get some help with getting things setup and was transferred to I think his name was something like “Derrick B and the first thing out his mouth was more money! I keep getting emails about buying more services... but I can’t get the most simplest help when I need it most from these people. Your is going downhill with poorly trained, money sucker sales reps. Word of advise... if you focus more on; great customer support without trying to drain a new company, this would help us see the value in your company. Your current method is only going to make us think twice next year. I wish I could get a full refund and walk away but I’m sure they will try to scam me out of something. IF YOU EVER NEED HELP STAY AWAY FROM THIS COMPANY! THERE’S A THOUSAND OTHERS THAT DO THE SAME THING FOR CHEAPER! Posted by:

I used Foley Carrier Services for compliance services and paid $99.00. On February 16th, they charged me $878.00 without giving me a receipt or my authorization. I immediately called to cancel the service, but it took a while to reach a representative. Finally, I spoke to Madelin N, who said she would cancel the service and refund the full amount. On February 24th, they refunded $378.00 after several days of calls and emails. Madelin later called me and explained that they used $500.00 to register me with a government program. I told her this was not true because my wife spoke to Sean G, a person at Foley who helps register new customers, and he said I was not registered yet. I also called the government program and they confirmed that I am not registered. Madelin agreed to refund the other $250.00, but it never happened. If you check the company reviews, you will see many people complaining about the same situation. I need help!

I completed the registration and exited the building on Mar. 19, 2020. The following week on Mar. 23, 2020, a third party contacted our office requesting our drivers' information to finalize their registration process. Foley was familiar with our company, so my manager assumed Foley represented a government agency and provided the necessary details. Later, we discovered an unauthorized charge of $945 from this third party. My manager, who had interacted with Foley's team, insisted she hadn't disclosed any sensitive information nor was she aware of any associated fees. I reached out to Foley's customer service and spoke with sales representative Notoya, who explained the charge was for assistance in integrating our drivers into their system. I objected to the unclear fee and requested a refund. Notoya mentioned that the service was completed and a refund was unlikely, but she would consult her supervisor. Subsequently, we received no further communication. Attempts to contact Notoya were unsuccessful. Despite claims of registering our drivers, it was discovered that three out of five profiles were incorrect. Moreover, we had only requested assistance for three drivers, but five were added, inflating our bill with unnecessary charges.