FootSmart.com
Reviews and Complaints

Dear valued readers, I wanted to share my recent experience with FootSmart. Unfortunately, my order did not meet expectations. Despite prompt shipping, the shoes I received were not as described. The return process was cumbersome, and I encountered difficulties with customer service. It was a disappointing experience overall. I would advise caution when considering purchases from FootSmart. Wishing you better shopping experiences ahead.

I found good compression hose- footsmart house brand- at a fraction of the price charged by other places. Also socks with non-bind tops that I couldn't find elsewhere. Shipping was relatively prompt and returns handled reasonably well.

I've had god luck finding shoes online - I have really small feet, so it's always nice to have a company that carries smaller shoe sizes.

I've only had to return one pair, and they took care of it right away. I also appreciate that they are affiliated with coupon and cash back websites, so I can save even more money.

Very good online and by mail store for prchasing shoes and foot care products

I ordered a pair of shoes for my octogenarian mother who has back and foot issues. We’ve order from Foot Smart previously with no issues so we had the same expectation this time around. Our order was placed on April 7, 2022 for in stock comfort mules and as of May 18th, 2022 we have yet to receive the shoes. I’ve made several inquiries as to the status of my order only to be lied to and fed misinformation by the customer service team. I was informed that a warehouse move that took place, but what does that have to do with me, my money and my time?! Every call I’m told the shoes will go out at the end of the week with no tracking or definitive information. It is disheartening to know that a company that caters to a specific demographic of people with shoe challenges would screw their consumers over so badly. Foot Smart has bad business practices - buyer beware!

I purchased Stability Walker sneakers 2/9/22. Order number was FS#121183 and didn’t begin wearing the sneakers until three weeks ago. The last two toes developed skin redness from shoe friction. It is the first time Foot Smart shoes were an issue. I am requesting a refund since it’s only been three weeks of wearing them. I don’t have an account and purchase my special shoes as a guest.

Thank you for any help you can give

I made an order and bought a pair of shoes from FootSmart website and the ones arrived were too small. I immediately contacted FootSmart customer care service and asked for an exchange for a bigger size. They said that was not possible because that was the last pair. Then I asked for a refund, but they claimed they were not able to accept the shoes back because they were on final sale. There was nothing mentioned about that on their website and when I bought the shoes I paid the full price!
Customer service was a joke, they provided absolutely no help and I lost my money because of these scammers! They just wanted to get rid of the last pair so they just sold it to me! Liars!

I am a repeat customer of Footsmart. In early October 2015 I ordered a pair of slippers for my 91 year old mother. When they arrived, she tried them on, walked across her living room on carpet and determined they were too small. I returned them wanting an exchange for the next bigger size. Three weeks later I rec'd a pair of slippers back, same size with the notice that they were "worn". No, they were not worn, in any sense of the word. I made a phone call to customer service and they advised their return policy was non negotiable. If worn, no refund and no exchange. The lady I talked to said I should try sending the slippers back to the warehouse of origin and see if they would "make an exception". I should spend more money sending them to the warehouse? I am furious, this is robbery plain and simple. I can find no recourse, no other phone number or person to contact. I would not ever purchase another item from Footsmart and I will tell everyone I know what kind of business they do. These are $50 slippers. I have already paid to return them once and now am expected to pay again and send to the warehouse. Something is seriously wrong here.

My wife bought one pair of shoes from Footsmart. We were on holidays and she took these shoes with her. But after 3 days she told me that the sole started to separate from the shoes. When we returned home these soles were lost already and we contacted the seller. We asked to change the shoes, but the seller refused and told that they were used and worn already. They sell horrible quality shoes.

HORRIBLE RETURN POLICY. Footsmart may appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system. Footsmart needs to leave the Dark Ages and enter the Twenty-first Century.

I ordered a "Pedinova III Nail Care System" from FootSmart on January 16, 2014 for 119.99. I have tried to use it on my feet to remove dead skin. It will work for about a minute or two and then shut off. I have to wait about ten minutes to get it to work again. I called FootSmart to ensure that I was using it properly. The Rep on the phone told me that he had a "hunch" that this way the way this appliance worked. I told him that at this rate I Would never complete one foot. He told me, sorry, it was nonreturnable as it was a personal care item. While I understand this policy I think I received a defective product; I requested to speak to the supervisor, I I was placed on hold for about five minutes and the same Rep came on the line and told me that the supervisor was out to lunch. Then reiterated that no matter what it was nonreturnable. I told him that I had a return form with a USPS return address. My receipt stated "60 Day Easy Exchanges and Returns." No where was the statement "no returns on personal items" (even in case of defects). This was NOT in the catalogue or online. I am VERY disappointed and will never purchase from them again

I received a pair of shoes I ordered today and I was charged postage, and the catalog I ordered from was supposed to be postage free for any item over $49. My shoes were $69.99. I was supposed to enter a code into the order form (on-line) to get free postage, and I did that numerous times, being told that I had the wrong code. I copied it from the back page of the catalog. At one point, it seemed to accept the code I entered, so I ordered. I discovered that I've been charged $12.99 for postage and I think it should be refunded. When I spoke to a customer service agent, she said her supervisor said I should have called them at the time of the order. I don't think I did anything wrong - they should refund my money. I will never order from them again.

My father purchased a pair of orthopedic shoes size 12 with a large width on my birthday on May 18th for $164.69. The shoes came and did not fit correctly so I returned them footsmart and asked for a smaller size 10.5 with a normal width. I did this within the 60 day return policy, however footsmart sent me the exact same pair of shoes. Now I have paper work to prove that I filled out their paper work and they still showed negligence by sending me an incorrect pair. Not only that but I feel that it is unfair to pay out of my pocket over $40, to get back the SAME exact shoes that I sent back to them. It is like the didn't even put the effort to check what was wrong.

In addition to that on July 18th they gave me a refund to my dad's credit card for $146.95. I thought that was footsmart's way of correcting their mistake.

On my dad's October credit card statement I received a notice from the bank that without authorization or footsmart contacting us, footsmart charged my dad for the shoes again. I had no problem with this because they were getting their refund back except for the fact that they did this without our knowing.

No I must admit it was my mistake prolonging to get in contact with footsmart about this issue, but I work full time and am a student at San Francisco State University, so I did not have time to deal with this issue and my family aren't fluent in English. Today I talked multiple times to footsmart and explained my issue. I just wanted to return the shoes that they mistakenly sent to me again. That is all. Now footsmart is washing their hands and having me carry all of the burden for their mistake.

To be completely honest I find footsmart to be rude and just unwilling to help my situation out. I understand that the 60 day period to return the 2nd pair of shoes that they sent by mistake, all I want is to not feel cheated out of my money.

Footsmart had now problem taking back their money when they made their mistake, but now that I need help from them they are turning their backs.

As a consumer I can't help but felt betrayed and even cheated out of my hard earned money.

I would greatly appreciate any help, all I want is the shoes that I ordered.

I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the internet from FOOTSMART, they did not fit so I returned them. I did not receive a refund, so I called them and I was told that I would receive a credit of $61.08. Now this was never mentioned when I bought the shoes. I do not want a credit because I will never use this company again, I would like them to refund the money for the shoes I returned. I returned the shoes on June 22, 2012

Could you please help me, I do not want a credit from a company that I do not want to use again. I feel like I was ripped off.

The site and company has really changed. They have hired INcompetent people in customer service. If you call and ask if an item is in stock, they say "yes", take your money and then you get a email telling you the item is NOT IN STOCK and to choose something else. OR they send you the wrong item or wrong number or wrong description and GOOD LUCK in getting a refund quickly. I used to love this company, but no more. Then they have the nerve to send you a catalogue. I cannot recommend this company anymore.

I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that since the shoes were worn, they could not be returned or exchanged. I explained that I wouldn't have known that the there was an insufficient amount of glue on the shoe if I hadn't worn it. The Customer Service Representative was entrenched and would not budge. I requested that a supervisor contact me and was told that one would within two business days. Two weeks passed and no one contacted me from FootSmart. I called again and was told that I could return the slippers, but if they were "Not in the original unworn condition" they would not be exchanged or accepted for a return. I returned the pair of slippers with a letter explaining the situation and a photo of the defective shoe (see attached photo). The slippers were returned to me because they were not in the original unworn condition. It would appear that FootSmart does not stand behind their products and will conveniently use any excuse not to exchange defective items.

I would strongly advise not purchasing anything from Footsmart!

I was just scammed by Footsmart. Do not buy anything form this site! I bought the Acu-Point Therapy Foot Massager (item 30893A in their online-store) for a total of $284.

The massager worked properly only 4 months! When I called Footsmart, they confirmed they were the manufacturers but unfortunately they did not offer a manufacturer's warranty! Only the 60 day return policy. So basically all the items they sell (including the most expensive equipment) are super expensive disposable items!

Their whole business is just a scam!

There are lots of reports on-line from people confirming they also share their credit card info with other "companies" they partner with.

I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns. I had tried the shoes on 3 times, wearing them for 5-10 minutes each time and only in the house. When I packed them up to return them to FootSmart, I made sure to include all of the original packing and product materials. The shoes were returned to me, having not met "one or more of our required FootSmart 60 Day Easy Returns and Exchanges policies." The line "Footwear products not in original unworn conditions" was checked. I called today to speak to Customer Service and was transferred to a supervisor (Dean), who assured me that the return was reviewed by more than one person. But he could not tell me what was wrong with the product I returned. The returned shoes were not scuffed, they were not dirty, they were not damaged ... and they were packed with all of the original materials. Yes, I did try them on. But I have no idea of what was determined to be wrong with the shoes I returned, nor could Dean provide this information. He could merely restate that more than one person had looked at the shoes to determine that they were not in the original unworn condition. This was a totally unsatisfying experience. I will never purchase anything from FootSmart again, and I will go out of my way to give them bad publicity and reviews.

I ordered two pair of shoes for my mother, a cancer patient. One pair fit, the other didn't. Without ever wearing the shoes outside, she carefully wrapped the pair she wished to exchange in its original packaging and sent it back at her own expense as instructed in their returns/exchange policy. Weeks later, she was informed that the warehouse would not accept the shoes for exchange/return because they appeared to be worn. She never had the chance to wear them outside, and according to what she told me, had them on for less than three minutes because the shoes did not fit her. The company essentially took my money, called her a liar, and has now laden her with junk. I don't reccommend this company to anyone anymore, and I'm shocked and disappointed they did this: I've spent hundreds of dollars ordering from them, and aggrivating an elderly, sick person in that manner is unconscienable.

I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it is due to arrive at their warehouse on May 19th. This is unbelievable!

A small envelope can not be delivered in 18 days within the United states!