Frederick's of Hollywood
Reviews and Complaints

As someone deeply passionate about lingerie and fashion, I understand the allure of Frederick's Of Hollywood. However, based on various customer reviews, it's evident that the experiences with this brand are quite polarized. While some customers express satisfaction with their purchases, praising the quality and fit of the items they received, others have faced significant challenges. Issues such as poor customer service, sizing discrepancies, and difficulties with returns have left a negative impression on many patrons. It's essential to approach shopping at Frederick's Of Hollywood with caution, ensuring that you are well-informed about their policies and potential pitfalls. Remember, every individual's experience can vary, so proceed with awareness and consideration.

I like the sexy classy clothes and good prices. Shipped in good time. Never any issues. Always get the right products I ordered. I would deff recommend to anyone.

I have never been disappointed in a FOH purchase! I especially like that they are carrying more plus size things than they used to. Shipping is fast and online ordering is easy!

I have bought several items from them. They have great sells and good quality products! The shipping is quick and best of all it looks exactly how it appears in pictures. Better than Victoria Secret! I'm brand loyal now

I have placed close to 10 orders from this company and each time I have had excellent customer service. The shipping arrives promptly and they respond quickly to cancellations and other needs. Returns are easy but it does take almost the full 2 weeks before my money is refunded. I will continue ordering from Frederick's!

Luv, luv, luv them!

This is the only place I can order QUALITY plus size lingerie from and actually get what I ordered! My package arrived on time (and it was around valentines day) for me to use it when I needed it. I am a size 16, and I was having a hard time finding lingerie. I didn't want to order something that important from one of those knock-off websites from China that advertises one thing and when you get it it's a flimsy knock-off of what you wanted. My husband and I had a wonderful valentines weekend thanks to Fredericks online. And the prices were very reasonable!

Made the mistake of ordering over $100 worth of stuff from FOH on my first purchase due to a 40% off sale. Everything was shown to be in stock. The status of my order is still in process 9 days after ordering. I had to send 3 emails before I got a response. They replied to the third that I was going to the end of the line for each email sent. Fair enough, why not just respond to the first one?

Today I see that I have a USPS tracking number which is a welcome update, but they have yet to receive the package, but baby steps.

FOH just had a 50% off sale and would have loved to get more items, but I haven't received the others at all, know if 9 days is the typical order processing time, or much less to know how they fit.

I have no hope of returning anything with the response.

I made an order for 4 bra they said they were delivered I never received them it's been 5 weeks. I tried several times to contact u by email no one responded. My name is Tyler Rice my email address [protected]@gmail.com my address is 2434 south pertersburg rd Valley springs 95252. I would like My order or my money back please I have contacted the company that delivered it they told to contact u. I have emailed like 7 times

Ordered 5 bras for a Christmas gift, paid expedited shipping. Received 1 garter with the packaging slip of someone else's order. Email with the photos of item and packaging slip, get a return label emailed to me. So now I work for FOH? So I print label, tape up package and drop off to post office. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. Never an offer to even cover my shipping at all? Then not even able to rectify the situation for me? ThAnks for nothing.

I placed an order and chose overnight shipping. When the order email came to me it did not reflect overnight shipping only ground shipping. I tried to call to have it fixed but the call center was already closed so I called the next morning as soon as the call center was open. I had to call more ham once and wait on hold for 30 minutes before anyone would answer and when the call was finally answered I was told the order was already in the warehouse and there was nothing that could be done. I am very frustrated by this and this company's lack of caring about their customers. I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. I will never give this company my business again. The woman I spoke to on the phone did not help and did not care. This is all complete [censored]. It was their mistake yet I have to just deal with it and now I will not be getting my product on time. There was no point in even ordering from them in the first place.

I paid for a fast shipping, but they shipped my order with stupid USPS. That's not fast, not express, that's too slow! Ok, it's slow, but my order never arrived. I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. Awful. Their support doesn't give a crap about this situation. Where' my order? Who cares.

I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. Unsure what size the panties were, they had the tag cut off. I sent emails and after a week of no response to 3 emails decided to call. The phone just rings, no answer, no voicemail, nothing. Its a joke, how are they in buisness? Its been 2 weeks and i have yet to communicate with anyone from here. Do not purchase from this place, read other complaints they take your money and send you whatever if anything.

I always wanted to buy something from Frederick's. They have really cute lingerie, but the prices always were rather high. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. Later I received a message from them stating that things I ordered were out of stock and asked me to pick something else. I did as they said and received a tracking number. Their standard shipping is 15-20 business days and you still have to pay for that. Well, four weeks passed and I received nothing yet. Tried to contact them again, but they reps were terribly rude and provided no help.

Another scamming website. Don’t buy from the company www.fredericks.com. This company follows the same rules as other scamming companies. They got money and started to tell lies and blah-blah to the buyer. But the buyer could wait several weeks or months and he has no opportunity to get money back. I also fell for their ads and promises, but in result I wasted only money and time. Don’t deal with them!

Don't buy online from Frederick's of Hollywood! Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. I called the phone number next to the charge, which is [protected]. Apparently, they handle billing for something like 80 other stores that do the same thing. I was told I will be credited, but it will take 2 billing cycles! What a scam! READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Evidently, it was buried in their disclosures, but I have yet to find it.

2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). It just arrived, wrinked as can be with a tear down the front. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. I was first connected to a woman who could barely speak or understand english. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. He could not explain the reasoning behind this policy. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. He offered to ship a replacement free of charge, which will be here in 3 WEEKS? I asked if he could overnight the package and he refused. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. This company has horrible customer service and I will never order from there again

DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. I HAVE WARNED YOU. They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. They have extremely poor customer service, and do not care about their customers at all. They are not recognized by the BBB and I have filed a report on them. They have numerous bad reports on them on the web. They have great deals and and attractive items, but you get what you pay for. They will be broken, cheap quality items. BEWARE!

I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Within about 20 minutes the entire heel came apart from the rest of the shoe. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!."

I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Boy do they look ugly on me! I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money! They refuse to either!

I order a Fredericks catalogue for 3 dollars with my credit card.
They used it to charge me 79.99 FOR SOME KIND OF MEMBERSHIP WITH THE EXCUSE i CLICK WHERE I should not have.
This is a scam, I'm surfing the internet and found a lot of complain.
Fredericks is covering them self with Glamour in you and scam people.