Plato's Closet
Reviews and Complaints

As someone deeply passionate about fashion and sustainability, I was intrigued by Plato’s Closet. However, after delving into various customer reviews, it's evident that experiences vary widely. While some customers praise the affordable prices and trendy selections, others express frustration with the service and selection process. It seems like a hit-or-miss scenario, with some encountering rude staff and feeling undervalued, while others appreciate the great deals and unique finds. If you're willing to take a chance and explore Plato’s Closet, be prepared for a mixed bag of experiences.

I went three different plato's closet to sell my clothes that I haven't worn in years and they didn't look through it properly, I called them beforehand and they claim that it wasn't in season but it shouldn't have to be in season as long as I sell my clothes. I failed to really look through my clothes and they need to be shut down if they can't do their jobs right.

This happened on 1/21/24 around 1pm. I brought in a Louis Vuitton purse with 3 bags of clothes. I walked out of there with $40 and an entire bag of clothes gone. I got home to find that the Louis Vuitton purse was gone. One of the employees at Plato’s Closet stole the purse from me and didn’t include it in the buy. I am beyond livid as I could’ve sold that online but now it’s gone and I received nothing for it.

I went to sell my cloths at platos closet southcenter Tukwila, wa. I was asked for for my ID and my cell phone number. I told them i did not have a cell phone.

(there is nothing on Platos Closet Tukwila or corprate web site saying a cell phone is required only ID/passport.) then i was told that i was unable to sell there with out one, I asked if there was any other possible way i traveld far with out a vehicale. she spoke with the manager and he said there was nothing he could do its a corprate policy.

So there are 3 specific workers that everytime I come in they will never buy any of my items literally at all they are snobby rude little girls but then when I bring my items in when other people are working my items are bought I’m not sure what it is with these little girls and myself but something needs to be done I’m tired of wasting my time with them say something to management and nothing happens so

Etching needs to be done. And there are literally nothing wrong with my clothes they are all name brand clothes very nice clothes they are just super snobby with me

I always have a great experience with Plato's Closet in Hattiesburg, except when a long time employee/manager is working.

She treats me soooo horribly unfair.

Today, she told me 2 hours ago she was finishing my drop off. So Ive been standing here looking at my finished pile of clothes for almost 2 hours while other people are checking in and out right in front of me!

Thank God the other girls noticed wat she was doing to me and started on checking in my pile!

About 6 times ago, she left for the day and left my clothes undone!

I NEVER GET A TEXT TO MY PHONE WHEN SHE CHECKS ME IN! So, she left for the day and didn't call me like she told me she would!

It was closing time and I dropped off at 3pm with her.

Also she has, more than once, not gone thru my bag, let others get ahead of me , ECT .

This girl should not be a Plato's team member! ALL THE OTHER GET GIRLS ARE GREAT! They do there job completely and speedy, and fairly.

All customers should be treated fairly and equally.

This location for the past 2 years at least had been making their own rules against company policy. They make the sellers stay inside the store for hours and refuse to buy their clothes if they leave. They give you a limit on how many clothes you can bring. They didn't have these rules until Amy the manager started. Other locations don't do this either like the San Marcos. They also gave me $6 for a coach purse and H&M brand new dress.

hey,i came in on 12/30/2022 to trade some clothes&fashion assessories for cash and the person that assisted me said that they could not buy them from me cause they were outdated. first off you guys buy&sell ANY womens clothing items& accessories! second off that is considered rude highly pickie! if you could give me a call at [protected] that would be appreciated, thanks - amy f

On Mon December 26th my wife Amy Rudisel, went to Plato’s Closet in Terre Haute, Indiana. My wife is handicapped and while utilizing the ramp she slipped on the ice and hurt her right shoulder, right hip, and right knee. She was able to get up, and went in to tell the workers in the store that she had fallen and that the ramp needed salt. As she was leaving, the workers just laughed. I am unsure as to the amount of damage that had been done to her body. I expect a response, or the next communication you have from me will be through our attorney.

Craig A Rudisel

10 Potomac Ave

Terre Haute, IN 47803

[protected]

I brought in 2bags ( 1 large travel bag and 1 small duffle bag) to sell today. All my clothes were freshly washed and folded and neatly placed in these bags. Some were new with tags still attached. I checked in and left the store and about 20mins they sent a text to come pick up my money and items. I thought to myself- man that was fast, and headed up there. Well the girl told me that they were going to pass on all but 5 items and offered me $28.47 for those items . I said ok and took the money and my bags and went to my truck. Upon looking at my receipt, the 5 items was only from the bigger bag. So I unzipped the smaller one and everything it still exactly the way I put them in there. They never even unzipped it . And the better , more expensive items were in the smaller bag. They purchased a necklace from me that was not stamped or anything. In the unopened bag was a 22k necklace clearly marked and still in irginal packaging.

I wanted to buy a adidas sneaker today, I couldn’t, the manager changed the price from $14 to $35 scamming me. The shoe was priced for $14 when, I asked if the price was correct the sell lady said yes, it was the price. When I came to the cash register a other sells lady took the shoe went to the manager. They talked, the manager started writing on the back of the shoe. The sell lady came back and told me the shoe was $35. They changed the price. I said you can not do this I will make a complaint. I showed her the $14 price she said it was not $14,,,it was $35. She raised her voice aggressively, stating I could buy it for $35. I ask for her name she refused. I ask for the supervisor she sad she was the supervisor. She tried to scam me. This is unacceptable! I took photos of the shoe and the different prices on each shoe. I believe she tried to say I changed the price of the shoe. This happened on Sunday, November, 6, 2022.

I was in the plato's closet location in Charlottesville, VA on 10/14/22 at around 7pm. The cashier was new and she messed up pricing on an item for the customer. The cashier grabbed her supervisor for assistance and the supervisor, Glenda, was incredibly rude to the customer. They got into a verbal altercation because she was being snotty and not willing to handle the situation. The customer asked for her name so that she could file a complaint, and she wouldn't give her her name (which I'm pretty sure they can't do). The customer ended up leaving. Once I got up to the register I asked the cashier what her supervisor's name was but she was too nervous to tell me. I could tell that she was scared of Glenda. Once Glenda got back to doing her task from across the store, I asked the customer again what the supervisor's name was and she whispered to me "Glenda". She was terrified of her. The cashier was not efficiently trained and had to keep grabbing Glenda to help her out. I asked if she was okay and she started crying stating she wasn't trained good enough to be running a register. But Glenda wouldn't run it either. I feel so bad for that cashier. And Glenda is walking around like she is better than everyone, catching attitudes and getting into arguments any chance she gets. I'm a job coach for a living and this was one of the worst working environments I have seen thus far.

I came in today to Sell some clothes for my first time. I shop at this store weekly sometimes 2 times a week. I was told 45 min. Left, no text or call. 3 hours later I return to have them tell me they couldn't take anything because of smell. If I knew you didn't wash clothes I would have. I actually find it disgusting you don't. As I was leaving I was frustrated, my bags flew into some clothes as I was leaving. Security guard follows me out to inform me I won't be allowed in again with the bad attitude. After this, I'm furious. I leave and call the store. Lady answers, I explain what happened and wanted to let her know her Security guard is out of line. No remorse or nothing. She actually hangs up on me! Something needs to be done. I'll never shop a5 your establishment again. When I left yes I was upset, gas ain't cheap, but for such a loyal costumer to be treated like trash, terrible customer service!

I visited Plato’s Closet in Fayetteville AR July 15, 2022. I brought in some name brand clothes, purse, men’s dress shoes and misc clothes.

The following items where purchased:

Patagonia Shoulder Bag

Brand new brown CAPTOE DOUBLE MONK STRAP that retails at $180

Nautica boots

A couple of clothing items

I was offered $31 for all the above. Before I knew what they had purchased as the girls did not show me what they kept at the store, I noticed the expensive dress shoes were missing along with all name brand stuff. I called the store and asked them if they thought $31 was fair for all they took. The girl on the phone which I was told was the manager was rude. She told me I could give them the money back if I wasn’t satisfied. I was in bad need of cash and let them rip me off. I have sold to Plato’s closet before and never felt robbed like that.